| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera have geofencing that works? | 2021-11-11 | Yes, the Arlo Essential Indoor Camera has Geofencing feature. You can read more about Geofencing here: https://kb.arlo.com/1085093. | Arlo | 2021-11-11 |
| Puede ser utilizada con 220V? necesita transformador? O basta con una adaptador? | 2023-03-30 | The charger that comes with the Arlo Pro has an input voltage of 100-240V 50/60hz so it will work fine on 220v. | Arlo | 2023-04-03 |
| We want to live-monitor our dog in the back yard 24/7. Does the live view time out after a while? | 2022-12-27 | Nope. View time is 24/7 | Sim | 2022-12-27 |
| We want to live-monitor our dog in the back yard 24/7. Does the live view time out after a while? | 2022-12-27 | You would need to leave the app open on your phone to view the video feed which means you couldn’t use you phone for anything else. These also work with Alexa/Echo video screens. I don’t have one of those but I would assume you’d need to leave that open as well. I’ve never had any of my Arlo cameras stop live streaming unless I hit the stop button or exit out of the app so as long as you have something you can have the app continuously open on them you should be okay. | K. S. | 2022-12-27 |
| We want to live-monitor our dog in the back yard 24/7. Does the live view time out after a while? | 2022-12-27 | The live stream on Arlo Cameras last up to 30 minutes at a time. Once live view paused you can resume by pressing play. | Arlo | 2022-12-30 |
| Is it compatible with vmc3030? | 2022-06-11 | Do not know. it is not even compatible with its own Netgearvznighthawk | drkathy | 2022-09-14 |
| Can I set the camera to record 24 hrs without having to detect motion? | 2022-12-18 | I don't think they offer that option. Check out the Arlo secure plan in their Website. Others may, but is is expensive. I also use Yi cameras and record to the memory card continuously. Arlo does not have that feature. | Arizala | 2022-12-18 |
| Can I set the camera to record 24 hrs without having to detect motion? | 2022-12-18 | If you are wanting 24/7 recording, check out the Continuous Video Recording subscription, which you can learn more about here: https://kb.arlo.com/1018425. | A manufacturer | 2022-12-20 |
| Can I set the camera to record 24 hrs without having to detect motion? | 2022-12-18 | If you are wanting 24/7 recording, check out the Continuous Video Recording subscription, which you can learn more about here: https://kb.arlo.com/1018425. | Arlo | 2022-12-20 |
| I would like to move my essentials indoor camera to another room. Will I have to redo the whole camera setup process? | 2022-12-14 | Not unless you have different internet in other room. | BeckyB | 2022-12-14 |
| I would like to move my essentials indoor camera to another room. Will I have to redo the whole camera setup process? | 2022-12-14 | I don’t think so. Everything is in the app. As long as it’s the same Wi-Fi. | McKinneyTX | 2022-12-14 |
| I would like to move my essentials indoor camera to another room. Will I have to redo the whole camera setup process? | 2022-12-14 | No | Tre' | 2022-12-14 |
| I would like to move my essentials indoor camera to another room. Will I have to redo the whole camera setup process? | 2022-12-14 | shouldn`t have too by just moving it, about the same as the electricity going out. But I`m not 100% sure. | Terry Reaves | 2022-12-15 |
| I would like to move my essentials indoor camera to another room. Will I have to redo the whole camera setup process? | 2022-12-14 | You should be able to just plug it in in the other room and it will connect to your WiFi automatically. However, I only use the camera (no hub) so that could possibly make a difference. | SBruce | 2022-12-15 |
| I would like to move my essentials indoor camera to another room. Will I have to redo the whole camera setup process? | 2022-12-14 | No, you are free to move your camera from room to room without having to Onboard the Arlo Indoor Camera. | Arlo | 2022-12-20 |
| Does it have pir detection or ai detection? if i put it inside a car will it detect motion outside of car? | 2023-05-31 | Passive infrared, the type of motion detection used by most Arlo cameras, detects changes in heat. Most glass used in homes today is insulated, limiting the movement of heat through the glass. PIR is used by Arlo Ultra series, Arlo Pro series, Arlo Go series, Arlo Essential Wire-Free series, Arlo Audio Doorbells, Arlo Video Doorbells, and Arlo Home Security System. If you are attempting to detect motion outside, we recommend placing your Arlo Wire-Free cameras outdoors. | Arlo | 2023-06-02 |
| Can we change the power cable by a European one ? | 2022-05-01 | I am not sure. I would suggest contacting ARLO directly. I do believe they have the power supply needed for European use. | JGC | 2022-05-01 |
| Can we change the power cable by a European one ? | 2022-05-01 | The camera itself has a USB plug and a US USB adaptor. If you have a 5V 2A European plug USB adaptor, it should work just fine. | R. L. Royall Jr. | 2022-05-01 |
| Can we change the power cable by a European one ? | 2022-05-01 | Arlo does not sell the European power plug. Please visit the Arlo Community to seek information on what other Arlo customers have done: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo | Arlo | 2022-05-03 |
| Is this device rohs certified? | 2022-08-29 | Yes, Arlo Cameras are ROHS compliant with the use of certain exemptions. For more details, please visit Arlo website at: https://www.arlo.com/en-us/regulatory.html. | Arlo | 2022-08-30 |
| Why is it called "wireless security" when it is a wired product? | 2022-11-26 | I think to differentiate between other types cameras that use a Hub,SD card, or hard drive for storage. With Arlo, you’ll need the paid subscription after the free trial for it to record events. This requires a wireless internet connection too. | VM SD | 2022-11-26 |
| Why is it called "wireless security" when it is a wired product? | 2022-11-26 | Two types of wireless I guess. Wireless with no wire at all being battery powered and Wi-Fi enabled and Wireless that has a power cord but still connected to Wi-Fi. | McKinneyTX | 2022-11-26 |
| Does this give u Audio alerts? | 2022-12-22 | Yes. You will receive audio on you cell phone Arlo app. | Alandale | 2022-12-22 |
| Does this give u Audio alerts? | 2022-12-22 | Yes, the Arlo Secure App will send notifications to your phone when an event is triggered on the Arlo Essential Indoor Camera | Arlo | 2022-12-23 |
| Does this give u Audio alerts? | 2022-12-22 | Yes. However, there doesn’t seem to be a way for it to automatically turn on and off depending on whether you’re home or away. | Amazon Customer | 2022-12-23 |
| Do I need wifi for this camera to work? | 2023-01-03 | Yes | Eros | 2023-01-03 |
| Do I need wifi for this camera to work? | 2023-01-03 | Yes | McKinneyTX | 2023-01-03 |
| Do I need wifi for this camera to work? | 2023-01-03 | Yes. You need Wi-Fi. | Carol Cassidy | 2023-01-03 |
| Do I need wifi for this camera to work? | 2023-01-03 | You will need WiFi connection to review live video from your mobile phone or iPad / tablet. You will also need a subscription between 10-15 dollars a month to review recorded activities. In my opinion it is NOT worth the subscription service. My opinion is to find a different camera that offers free recording activities. Arlo is moving everything to a subscription service only system. Waste of money to subscribe when there many other service with no mandatory subscription services. Good luck. | Moto | 2023-01-03 |
| Do I need wifi for this camera to work? | 2023-01-03 | Yes. The setup steps include connecting to a WiFi network. That way you can access the feed and control the camera remotely. | Michael Harvey | 2023-01-04 |
| Do I need wifi for this camera to work? | 2023-01-03 | Yes. Of course you do. | Sim | 2023-01-04 |
| Will the police be able to access my cameras? I want total privacy from the government seeing in my house! | 2023-05-09 | Unfortunately the only way you can ensure that is to not have any cameras or any modern technology ie smart phones, TVs, alexia, home pods etc. I’m sure they can still period, but I understand you’re concerns. Good Luck | John Lewis | 2023-05-09 |
| Will the police be able to access my cameras? I want total privacy from the government seeing in my house! | 2023-05-09 | There are passwords - but as with anythign on the net, there are folks who are smart enough to peak over your shoulder. But better ask someone with more expertise than me. | M | 2023-05-10 |
| Will the police be able to access my cameras? I want total privacy from the government seeing in my house! | 2023-05-09 | Our products and services are designed to protect your privacy and give you control over your information. As part of delivering our products and services, we must at times disclose certain information to partners as described in our privacy policy. We won’t share your videos or account information with law enforcement, unless there’s a legally enforceable search warrant or court order, and we never share your videos for private litigation matters without your consent. | Arlo | 2023-05-15 |
| How long does Arlo commit to support this camera? | 2023-04-07 | I believe you have 1 year manufacture warranty unless you purchased an extended warranty | John Lewis | 2023-05-09 |
| Can I mount this camera on the ceiling? | 2021-09-19 | you can but it is better to buy the ones that are for outside the house because that is for inside the house is your thing if you want to buy it and put it outside but for me they are one of the best | jarri gil | 2021-09-19 |
| This input voltage is 120v (for US) or 110-220v (for international)? | 2023-05-22 | Not sure if there are difference version of the Arlo but mine came with 120v (US) | RYK | 2023-05-22 |
| This input voltage is 120v (for US) or 110-220v (for international)? | 2023-05-22 | The Arlo Essential Indoor Camera can connect from 110 to 220V | Arlo | 2023-05-25 |
| I have alexa dot but it is saying that echo show is required. do i need both? | 2022-12-01 | I was never able to get any of the Arlo essential cameras to connect. I returned all of them. I was only able to get a refurbished Arlo Q to connect and it appears to work fine. | Sim | 2022-12-01 |
| I have alexa dot but it is saying that echo show is required. do i need both? | 2022-12-01 | For details on Amazon Alexa-compatible devices, please refer to this article: https://kb.arlo.com/000044726. | Arlo | 2022-12-02 |
| Does it have analytics? We have pets. Can the camera omit notifications for animals but send notifications for people? | 2022-09-22 | I do not think that this item has "facial recognition." I would never buy it. When I plugged it in, it diabled evry camera in my house | drkathy | 2022-09-22 |
| Does it have analytics? We have pets. Can the camera omit notifications for animals but send notifications for people? | 2022-09-22 | Yes, the Arlo Cameras have UI smart notifications that distinguish people, vehicles, animals and all other motions. You have the availability to turn any smart notification off. | Arlo | 2022-09-26 |
| Why isn't customer service responding to me?!!! | 2023-03-08 | dont feel bad i could not get them | R.S.… | 2023-03-08 |
| Does this force cloud service on you? I don't need to record, just look in on a live stream of an elderly parent who just broke his hip. | 2023-01-07 | Only if you want to keep it for 30 days otherwise no | Terry Reaves | 2023-01-07 |
| Does this force cloud service on you? I don't need to record, just look in on a live stream of an elderly parent who just broke his hip. | 2023-01-07 | No, an Arlo subscription is not required if you are only interested in viewing a live stream. | Arlo | 2023-01-09 |
| Is this camera sound activated or only motion activated? my arlo q does both. please confirm. | 2022-12-04 | Motion | Jennifer Manning | 2022-12-04 |
| Is this camera sound activated or only motion activated? my arlo q does both. please confirm. | 2022-12-04 | Motion | McKinneyTX | 2022-12-04 |
| Is this camera sound activated or only motion activated? my arlo q does both. please confirm. | 2022-12-04 | The Arlo Essential Indoor Camera has both sound and motion detection. | Arlo | 2022-12-13 |
| Does this camera have red infrared lights at night? is there a way to turn them off? not talking about the led light, but the night lights for motion. | 2022-11-16 | You can turn off the night vision in the menu. You can barely see the IR lights at night. You can turn off the blue led status light if you want. | McKinneyTX | 2022-11-16 |
| Does this camera have red infrared lights at night? is there a way to turn them off? not talking about the led light, but the night lights for motion. | 2022-11-16 | Don`t know for sure if you can turn the infrared lights off, my camera shuts off and privacy shield closes when it detects that my phone is home. I have it set for geofencing. Then starts when my phone leaves the wireless network. | Terry Reaves | 2022-11-17 |
| Want a longer charger cable? | 2023-04-03 | It’s pretty long to begin with but it’s standard cabling so you can get longer somewhere. | McKinneyTX | 2023-04-03 |
| Want a longer charger cable? | 2023-04-03 | You can purchase the 25 ft. outdoor charging cable Item No. VMA3700-100NAS | Arlo | 2023-04-05 |
| Does it use batteries? | 2022-05-19 | No, you have to plug it in. I have them as extra cameras that I don’t have to worry about a battery being charged. These are inside the house & basement. The wireless ones are outside the house. | Ann | 2022-05-19 |
| Does it use batteries? | 2022-05-19 | No, it has a rechargeable battery. | @autisticmommy | 2022-05-20 |
| Is there a way to turn off audio recording? An attorney I spoke to said that it raises legal concerns in my situation, while recording video doesn’t. | 2022-08-24 | No there is not. | Denise Sanders | 2022-08-24 |
| Is there a way to turn off audio recording? An attorney I spoke to said that it raises legal concerns in my situation, while recording video doesn’t. | 2022-08-24 | I cannot advise on legal issues. That camera disabled my entire system | drkathy | 2022-08-24 |
| Is there a way to turn off audio recording? An attorney I spoke to said that it raises legal concerns in my situation, while recording video doesn’t. | 2022-08-24 | For details on how to disable audio recording, please access your settings on the Arlo Secure app, select your camera, audio settings and disable microphone. | Arlo | 2022-08-30 |
| Homekit compatible and able to store in iCloud? | 2023-03-01 | I am not sure what the homekit is.. I have two arlo systems.. a pro 2 and a pro 3 both subscribed to secure .. the indoor is included in all that are monitored and stored for 30 days | brad | 2023-03-01 |
| Homekit compatible and able to store in iCloud? | 2023-03-01 | Yes, the Arlo Essential Indoor Camera is Apple Homekit compatible. However, it does not store to iCloud. | Arlo | 2023-03-02 |
| Are any components of the hardware made in china? In which country is the cloud data stored prior to it being deleted? | 2022-09-14 | When I plugged it in, it wiped out all of my cameras and my entire system. | drkathy | 2022-09-14 |
| Are any components of the hardware made in china? In which country is the cloud data stored prior to it being deleted? | 2022-09-14 | Most Arlo Cameras are made either in Vietnam or Taiwan, please refer to your cameras packaging to confirm where your specific camera was made. | Arlo | 2022-09-15 |
| What voltage is this IP cam ? | 2023-05-21 | 120 | Sim | 2023-05-21 |
| What voltage is this IP cam ? | 2023-05-21 | The Arlo Essential Indoor Camera is a wired product that is powered by a USB cable and a 5V 2A power adapter that is supplied with the unit. | M | 2023-05-21 |
| What voltage is this IP cam ? | 2023-05-21 | The Arlo Essential Indoor Camera is a wired product that is powered by a USB cable and a 5V 2A power adapter. | Arlo | 2023-05-25 |