| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will the wyze app notify you if these go offline? My energizer and geeni bulb apps have this capability. | 2023-03-27 | The app shows when an device is offline... not sure what you mean by notify. | JSR | 2023-03-27 |
| Will the wyze app notify you if these go offline? My energizer and geeni bulb apps have this capability. | 2023-03-27 | The Wyze app doesn't have the capability to send you notifications if devices go offline. | Maricar P. Wyze | 2023-03-27 |
| Will the wyze app notify you if these go offline? My energizer and geeni bulb apps have this capability. | 2023-03-27 | The app doesn't seem to provide a notification that a device is offline. In the app you can see that it is offline or not. | Jack Spade | 2023-03-27 |
| Will the wyze app notify you if these go offline? My energizer and geeni bulb apps have this capability. | 2023-03-27 | If the app is open, it will notify you if you are talking about a push notification. No, it will not. | Brandon K. Crowder | 2023-03-29 |
| My light bulb turned red and doesn't work anymore. I tried removing from the app and restarting already, the device seems to be permantently bricked? | 2022-10-23 | These bulbs are real sensitive and I go thru them a lot but alternative is back to the manual way of the 20th century. Look for at Black Friday sale coming up? | aafd353 | 2022-10-29 |
| Does this bulb require internet connection? Or just wi-fi/bluetooth? | 2023-01-08 | Hello! Wyze Bulb Color has both a WiFi and Bluetooth connection, so if your WiFi goes out, you can still locally control your lights via the Wyze app. | Josan A. Wyze | 2023-01-08 |
| Does this bulb require internet connection? Or just wi-fi/bluetooth? | 2023-01-08 | You need to be connected to a 2.4 GHz Wi-Fi network. | Maricar P. Wyze | 2023-01-09 |
| Can i use this with smart life? | 2023-05-31 | Wyze devices only work in the Wyze app. | Maricar P. Wyze | 2023-05-31 |
| What is the height of this bulb? Site currently has that listed as 12 inches, which i am assuming is wrong? | 2023-03-01 | The dimensions listed on the website are: 2.5” (Length) x 2.5”(Width) x 5”(Height) | Maricar P. Wyze | 2023-03-01 |
| What is the height of this bulb? Site currently has that listed as 12 inches, which i am assuming is wrong? | 2023-03-01 | From the very screw bottom to the top of the bulb, it is approximately 4.5 inches. At its widest point of the bulb, it is approximately 2 inches. | Nat Price | 2023-03-01 |
| What is the height of this bulb? Site currently has that listed as 12 inches, which i am assuming is wrong? | 2023-03-01 | I don't know the dimension but mine is the size of a regular light blub | Thomas Peete | 2023-03-02 |
| Will these be Matter compatible in the near future with a firmware update? | 2022-11-06 | I think the answer is no, based on a thread in Wyze support forums from June 2022 where they say Matter is still a moving target and until it gels they cannot be sure which devices will be able to support it. | Michael and Julie | 2022-11-06 |
| Can you set a schedule? Meaning at a certain time the lights come on, go off or change color automatically? | 2022-11-30 | Yes, you can set a schedule/rule for the Wyze Bulb Color. | Maricar P. Wyze | 2022-11-30 |
| Can you set a schedule? Meaning at a certain time the lights come on, go off or change color automatically? | 2022-11-30 | Yes, you can set a schedule. Wyze refers to that as setting a "rule". They have built in rules or you can customize a rule to your specific needs. You can make bulbs turn on/off automatically at sunrise/sunset. You can set a "vacation" rule that turns them on at random times. Or you can set a specific time. You can also assign 2 or more to a group. Then you can operate them independently or as a group. I use them in conjunction with Alexa for hands-free operation to turn them on/off or set a color and dim to any level from 0-100%. So, when movie time comes, I can tell Alexa to set Living Room Bulbs (a group I created of all the bulbs in the living room) to Red and Dim to 30%. I don't know about automatically changing color. Best to visit the Wyze website and check on that. There is info on YouTube. but much of it is outdated. Wyze is constantly making improvements and getting easier to use with more features. The bulbs are VERY easy to install now. That wasn't the case a few years ago. So most of the YT complaints have been fixed. | ZekeTheFirst | 2022-11-30 |
| Can you set a schedule? Meaning at a certain time the lights come on, go off or change color automatically? | 2022-11-30 | You can set a schedule, I don't know if you can change the color at the same time. I did just see they added a"Turn holiday lights on at night" preset rule. | E. Tobin | 2022-12-01 |
| I ordered a set of 4, one bulb was bad, do I return the entire order of 4? | 2022-12-07 | I would return them all and start with a everything working. | Ron S. | 2022-12-13 |
| how sturdy is the box? Sent in a light plastic bag & thrown over fence for delivery. Gift so don't want to open it, what are the chances it works? | 2022-12-13 | My box was pretty solid and I kept it to make sure the bulbs worked with my system before tossing it. My only problem with this system is the app is much slower than other smart products in my home. This is Amazon so open the package! If it's broken or you are not happy, return it. I have never had an issue with returning things to Amazon and neither will you. | Ron S. | 2022-12-13 |
| how sturdy is the box? Sent in a light plastic bag & thrown over fence for delivery. Gift so don't want to open it, what are the chances it works? | 2022-12-13 | Mine is in the original box and we package it carefully, please look at our reviews. | Colorado Home & Collectibles | 2022-12-14 |
| how sturdy is the box? Sent in a light plastic bag & thrown over fence for delivery. Gift so don't want to open it, what are the chances it works? | 2022-12-13 | Very sturdy box with stabilizers inside, so bukb can’t shift. Should be fine | rayvin ramirez | 2022-12-14 |
| how sturdy is the box? Sent in a light plastic bag & thrown over fence for delivery. Gift so don't want to open it, what are the chances it works? | 2022-12-13 | Mine is in the original box and we package it carefully, please look at our reviews. | Gr8 Goodz | 2022-12-14 |
| how sturdy is the box? Sent in a light plastic bag & thrown over fence for delivery. Gift so don't want to open it, what are the chances it works? | 2022-12-13 | I had no issues with mine and bought in different deliveries. Wyze has great customer service as well should you have an issue. | Nicki | 2022-12-14 |
| Some of my bulbs aren't working, how I reset them? Tried turning them on and off 3 times, but it didn't work! | 2022-10-31 | Go to the problem bulb "settings". At the bottom of "settings" menu, select "delete". Then reinstall/pair the bulb. | ZekeTheFirst | 2022-10-31 |
| Some of my bulbs aren't working, how I reset them? Tried turning them on and off 3 times, but it didn't work! | 2022-10-31 | If you have the new version of the bulbs, just follow the directions. The app senses the bulbs very well. If you still have trouble try canning the Wyze customer service folks who are helpful. | afpadc | 2022-10-31 |
| Some of my bulbs aren't working, how I reset them? Tried turning them on and off 3 times, but it didn't work! | 2022-10-31 | We're sorry to hear about the issue you're experiencing. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. | Maricar P. Wyze | 2022-10-31 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Absolutely, I have my bulb plugged-in and keep power of the lamp cord in the ‘on’ position and then I always use the app to turn on/off from there. Turned power on once, controlled by an app | Dan C | 2023-01-12 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Yes. Just like any wifi smart bulb | KID333 | 2023-01-12 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Yes, it is as long as you have cellular service of course | aafd353 | 2023-01-12 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Yes | antzrus | 2023-01-12 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Yes you can. | Neil Custard | 2023-01-12 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Yes | Nicki | 2023-01-12 |
| is it possible to turn on/off the light from the app when you are not home? | 2023-01-12 | Yes... The bulb connects to your home WiFi and the app uses internet to control the bulb remotely. | JSR | 2023-01-12 |
| Can I put these bulbs in a ceiling fan and can I control 4 bulbs at the same time? | 2023-02-01 | The bulb fits into a normal socket so a fan Light socket shouldn’t be an issue; controlling 4 at once I’m not sure about but don’t know why you shouldn’t be able to link them in the app or as part of a 4-socket appliance like a ceiling fan which gives power to all the sockets at once usually anyway | Dan C | 2023-02-01 |
| Can I put these bulbs in a ceiling fan and can I control 4 bulbs at the same time? | 2023-02-01 | Yes. Create a Group in the Alexa app and select/add the 4 bulbs to the group. You can probably create a Rule in the Wyze app too but I use Alexa app. | KID333 | 2023-02-01 |
| Can I put these bulbs in a ceiling fan and can I control 4 bulbs at the same time? | 2023-02-01 | I recommend that you read the PDF User Guide in the description: https://m.media-amazon.com/images/I/919BlUR6yNL.pdf If the switch that controls your ceiling fan lights is NOT a dimmer, it might work fine. Dimmer switches seem to cause flickering problems and are not recommended. YES you could create a group in the Wyze app that would control all 4 bulbs simultaneously or individually with your custom scheme. LED bulbs typically are longer than incandescent bulbs. So, it the bulbs are enclosed in a glass globe, you need to be sure there is enough room for the new bulbs. Wyze states "Do not use in a narrow or poorly ventilated light fixture" and "Not for use in totally enclosed luminaires" | ZekeTheFirst | 2023-02-01 |
| Can I put these bulbs in a ceiling fan and can I control 4 bulbs at the same time? | 2023-02-01 | As long as it’s not an enclosed fixture, I don’t see why you couldn’t put them in a ceiling fan. Yes, you can control four at the same time, you just group them together in the app. FYI I’ve had a ton of trouble with these. Not one of the five I bought has worked correctly – connectivity issues, update issues. :( | Kevin W. | 2023-02-04 |
| When the internet wan is down, but local wifi network lan still works, can the wyze app control wyze bulbs on the same lan? | 2023-01-05 | No. | KID333 | 2023-01-12 |
| Does it work with the Atomi smart app? | 2023-04-30 | Hello! Nope. This will only work with our own app. | Josan A. Wyze | 2023-04-30 |
| What happens to these if they lose wifi briefly? Do they stay off or on depending what state they were in before losing wifi? | 2023-03-27 | They stay in the same state, but you can always use the light switch to turn them on or off if the wifi isn't working. | Daniel | 2023-03-27 |
| What happens to these if they lose wifi briefly? Do they stay off or on depending what state they were in before losing wifi? | 2023-03-27 | They stay on. You just won’t be able to change the color or turn it off in the app until it reconnects. You would have to manually turn it off and on. | VSadow | 2023-03-27 |
| What happens to these if they lose wifi briefly? Do they stay off or on depending what state they were in before losing wifi? | 2023-03-27 | The devices will come back online and stay on the state they were before losing the connection. | Maricar P. Wyze | 2023-03-28 |
| What happens to these if they lose wifi briefly? Do they stay off or on depending what state they were in before losing wifi? | 2023-03-27 | You answered your own question, they can be set to come back on after loss of power through the app. | Gary | 2023-03-28 |