| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Este producto funciona bien en invierno cuando la luz del sol es poca? Hay otra manera de recargar que no sea luz del sol? | 2022-12-22 | Si sepuede recargar Con electricidad y funciona muy bien | Benito | 2022-12-22 |
| Has anybody successfully changed the batteries? Or do you have to throw the camera away once the batteries stop holding charge? | 2023-03-08 | I haven’t but would like to. Battery not fully charging anymore and no response from company. | Joe | 2023-03-08 |
| Has anybody successfully changed the batteries? Or do you have to throw the camera away once the batteries stop holding charge? | 2023-03-08 | The company sent me another solar panel so maybe they would send you another battery. Just give them the order number to show ya order it and then they will send one for free if you gotten the warranty | FreshzOholic | 2023-03-08 |
| Can this camera be used with house current instead of the solar? | 2023-02-16 | Definitely | Louis | 2023-05-14 |
| Hos many cams can Cloud Edge handle? | 2022-12-13 | I think it is 5 cameras | Sharon T. | 2022-12-13 |
| How do you access video from the computer? | 2023-05-14 | I brought in total 4 devices, it’s running over 6 months and one of unsatisfied features are the recording which I can only record movement detection; | Louis | 2023-05-14 |
| How do you access video from the computer? | 2023-05-14 | You can take out the SD card and view it. Or install the app onto your computer and access it from there. | William R Foos | 2023-05-14 |
| How do you access video from the computer? | 2023-05-14 | Live, open the camera app on computer. Recorded, insert sim card intp computer. | Sockman | 2023-05-15 |
| How do you access video from the computer? | 2023-05-14 | Download cloud edge on ya computer | FreshzOholic | 2023-05-16 |
| Is there a way to make it work with my fire stick? | 2023-02-22 | No software | Louis | 2023-05-14 |
| How do I install this on the Cloudedge app? | 2023-03-20 | Download the app, follow install instructions to add camera. It's pretty step by step. | A_howard | 2023-03-20 |
| Can the camera run efficiently from just the solar panel without charging the battery? | 2022-09-21 | I’ve had the camera for 6 months and have yet to manually charge it ! | joseph p. johnson | 2022-09-21 |
| Can the camera run efficiently from just the solar panel without charging the battery? | 2022-09-21 | Video could not be loaded | XJIN TECH US | 2022-10-27 |
| Can the camera run efficiently from just the solar panel without charging the battery? | 2022-09-21 | My camera did not stay charged for longer than a month. I had to take it down and manually charge it which was not fun and even still it doesnt hold a charge well | Taneesha Herndon | 2023-02-02 |
| There seem to be a delay in recording the video. It only captures the end of the event. How can this issue be fixed? | 2023-04-06 | Adjust sensitivity range to max | Louis | 2023-05-14 |
| So i bought 2 of these and the solar panels are not charging my cameras battery during the day. I have them tilted up towards the sunlight. ??? | 2022-12-05 | I ended up connecting my camera to an outlet with the USB cable, and have not had anymore issues with the charging. | Amazon Customer | 2022-12-05 |
| So i bought 2 of these and the solar panels are not charging my cameras battery during the day. I have them tilted up towards the sunlight. ??? | 2022-12-05 | Dear friend, Hi, thanks for your inquiry. COOAU solar security camera equipped with a high-efficiency solar panel for charging. You only need to charge this wireless solar camera once. After that, with a 10ft/3m USB cable, the solar panel can be installed at height, for example on the eaves, and can also be rotated/adjusted at any angle as you wish, this ensures maximum sunlight and continuous battery charging for the camera. If you have any questions, please feel free to contact us: support@cooau.com COOAU after sales team-Jim | XJIN TECH US | 2022-12-09 |
| So i bought 2 of these and the solar panels are not charging my cameras battery during the day. I have them tilted up towards the sunlight. ??? | 2022-12-05 | I bought the same, I have problem in solar panel charging. | Hasan | 2022-12-12 |
| La camara puede grabar las 24 horas? | 2023-03-24 | Si, graba todo y lo archiva sin necesidad de pagar un fee mensual (Como Blink por ejemplo, que para grabar y guardar videos te exige una suscripción a uno de sus planes) , después que lo pongas en un lugar con mucho acceso al sol, te funciona siempre aun en días nublados. Por que almacéna la energía recolectada del sol. No he tenido problemas con esta cámara, y no me arrepiento de tenerla en mi patio. | Rosa Cruz | 2023-03-24 |
| Is the app free? | 2022-09-23 | Yes, the only thing you have to pay for after purchasing the camera is the cloud service if you want to use it. It's optional. | Jean M. | 2022-09-23 |
| Is the app free? | 2022-09-23 | The app is free. | RICARDO G. | 2022-09-23 |
| Is the app free? | 2022-09-23 | Yes, the app is free. Excellent camera. | Bill Alexander | 2022-09-23 |