| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will they wotk with a roku tv | 2023-02-24 | I have roku but I use the monitor | Nick | 2023-02-26 |
| On thewk-10v-4hd403-1t system -- where are the antenna on the wifi cameras? other hiseeu cameras seem to have visible "rabbit ears", i don't see any. | 2023-03-05 | The antenna of this camera is hidden, this design can make the camera more compact. | AOMEISI SECURITY | 2023-03-06 |
| On thewk-10v-4hd403-1t system -- where are the antenna on the wifi cameras? other hiseeu cameras seem to have visible "rabbit ears", i don't see any. | 2023-03-05 | Because they can rotate, these PTZ cameras have a built in low profile antenna on the camera casing. There are 2 standard antennas supplied with the Monitor / NVR. | FS511 | 2023-03-06 |
| I only view 4 camera on the app. How can I view 8 camera on esseecloud app? | 2023-03-14 | You can slide the screen to change to other 4 cameras. | AOMEISI SECURITY | 2023-03-14 |
| Is the only way to communicate 2 way through the essecloud app | 2023-05-02 | No you can use the base unit also | scotty | 2023-05-08 |
| can my existin BNC cable power up these cameras? So i do not have to run the power line again? | 2022-11-21 | NEED POWER TO PLUG INTO | K | 2022-11-21 |
| can my existin BNC cable power up these cameras? So i do not have to run the power line again? | 2022-11-21 | If the ends are the same so the power supplies plug into your cable and the cameras plug into the other end, then the cables will carry the power you need to the cameras | Brad | 2022-11-21 |
| Dice 5mp pero en los detalles sale 3mp? alguien compro la de 5mp? | 2023-04-21 | Hola, nuestro antiguo sistema de cámara es de 3MP, ahora está actualizada a 5MP. | AOMEISI SECURITY | 2023-05-16 |
| How long does the battery last when charged? | 2023-05-07 | I don't have solar powered cameras | Stanley Parnell | 2023-05-07 |
| How long does the battery last when charged? | 2023-05-07 | After a few months using them, mine stay fully charged, even after 3 cloudy days in row. | scotty | 2023-05-08 |
| So these will work even tho we don't have wifi on property besides our hotspots? | 2023-01-17 | No they will not work without Wi-Fi | mary | 2023-01-17 |
| So these will work even tho we don't have wifi on property besides our hotspots? | 2023-01-17 | Yes..the system uses its own wifi.. But you need internet to be able to see it on your phone..if that's important to you..SR | SRG8R | 2023-01-17 |
| So these will work even tho we don't have wifi on property besides our hotspots? | 2023-01-17 | yes it still work without internet, the network just for you to remotely check on cellphone app or computer software | AOMEISI SECURITY | 2023-01-19 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | The recording unit is WiFi, the cameras are WiFi to the unit and do need to be plugged in to power outlet. | Amazon Customer | 2023-01-31 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | Camera to DVR is wifi. Cameras need to be plugged into power | Andrew Berardi | 2023-01-31 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | System doesn't require Wi-Fi if all cameras have power and are connected to the router with ethernet cable. But, you can only see the cameras with a monitor connected to the router. If WiFi, is possible, all cameras need power (12V, simple two wires), connect cameras wirelessly (no ethernet cable) using the QR codes (setup with cell phone) or hand enter the MAC ID of each from the router connection software provided. When connected, you can see and monitor from a remote PC or cellphone. | Cliff A. Spirock | 2023-01-31 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | all cameras and NVR need work with DC12V power adapter all the time, camera and NVR is wireless paired before shipped out camera also can connect to your own home wifi network, if you need more details you can email us : johnny@hiseeu.com | AOMEISI SECURITY | 2023-02-01 |
| las camaras tienen la opcion de conectarse por cable y wifi tambien? | 2023-02-19 | la cámara compatible con conexión por cable con NVR o conexión wifi con NVR, también compatible con conexión por cable y wifi con su enrutador doméstico | AOMEISI SECURITY | 2023-02-20 |
| Donde conseguiria uno las camaras extras para el sistema? aparecen en amazon? | 2023-01-30 | En Amazon. https://www.amazon.com/gp/product/B07FVSK6BY/ref=ppx_yo_dt_b_asin_title_o08_s01?ie=UTF8&th=1 | Jose Varela | 2023-01-31 |
| Donde conseguiria uno las camaras extras para el sistema? aparecen en amazon? | 2023-01-30 | Si aparecen en Amazon | Eric Rodriguez | 2023-01-31 |
| How to Zoom camera? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| How to playback the backups on computer, says codec not supported ? | 2022-08-30 | Sounds like you need to download an update to the computer for this particular codec. Direct X type. How old is the computer? What OS are you using, windows 10 ect? Does it have all the updates for the graphics card onboard? Can the computer and graphics card handle the program you are using for viewing? Why not use the hdmi output from the device, recorder, directly to an hdmi input of a monitor or smart tv as I have done, using the interface with a wireless mouse (my own, not using the mouse sent with the recorder) that is on the screen of said monitor/ smart tv? There is a QR code that can be used to send /ask questions directly to the customer service team using a smartphone. The QR CODE is in the instruction book. | FLYING SKWERL- TRAVELING ADVEN… | 2022-08-30 |
| How to playback the backups on computer, says codec not supported ? | 2022-08-30 | Hi, please send the email to us, we will send a detail step to you. our email address is love@hiseeu.com. Hiseeu CCTV | AOMEISI SECURITY | 2022-08-31 |
| How can I reset nvm to factory? Locked out of admin | 2023-06-19 | https://www.hiseeu.com/a/help/article/27650 pls refer to this to reset password | AOMEISI SECURITY | 2023-06-20 |
| How is the range and quality of the night vision? | 2023-06-16 | It has excellent night vision quality and covers more than 40 feet. | Mannypohany | 2023-06-17 |
| Can you buy Solar Cameras to connect to this system, if so, which models? | 2023-05-25 | sure, you can buy those camera C30: http://www.amazon.com/dp/B08HN4QXBY?ref=myi_title_dp C40: http://www.amazon.com/dp/B08ZN3Q4DN?ref=myi_title_dp C70 : http://www.amazon.com/dp/B0B4K75F2P?ref=myi_title_dp C80: http://www.amazon.com/dp/B09TGPFNMN?ref=myi_title_dp WTD403： http://www.amazon.com/dp/B0BTXTL9VQ?ref=myi_title_dp WTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dp | AOMEISI SECURITY | 2023-05-27 |
| What's the max outdoor distance between camera and the control unit? | 2022-10-31 | Over 150 ft | margie | 2022-11-01 |
| What is the approximate maximum distance the cameras can be located from the base unit and still function properly? | 2023-02-18 | That depends upon your house. It’s a 2.4ghz wifi. The more walls the shorter the distance. This one works into my garage, other vendor’s did not. They also make a repeater giving more options. | statsman | 2023-02-18 |
| How to get camera to return to home position after auto tracking | 2023-02-12 | please set a preset position for each camera, then it will back to the home preset position after it auto tracking | AOMEISI SECURITY | 2023-02-13 |
| do these cameras patrol area | 2023-04-18 | yes, those cameras supported auto cruise | AOMEISI SECURITY | 2023-04-18 |
| Is this system compatible with the my home app from apple | 2023-06-16 | No, systems is not compatible with anything except the crappy one they offer | Jacob MacGregor | 2023-06-16 |
| Is this system compatible with the my home app from apple | 2023-06-16 | yes , it is compatible with EseeCloud app, you can download it from APP store., | AOMEISI SECURITY | 2023-06-19 |
| Is there a Hiseeu solar powered wireless camera that can be added on to this 4 camera (non-solar powered) wireless system? | 2023-04-22 | Yes, hiseeu has a solar powered camera that can be added to system. Also the nvr will connect to other brands of cameras so you will have plenty of options when you chose your solar camera. | Ryan | 2023-04-22 |
| Is there a Hiseeu solar powered wireless camera that can be added on to this 4 camera (non-solar powered) wireless system? | 2023-04-22 | sure, here is our solar camera link : WTB503：https://www.amazon.com/dp/B08TWG2N5D solar camera WTD803: http://www.amazon.com/dp/B0BL2ZD4JJ?ref=myi_title_dp WTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dp WTD403： http://www.amazon.com/dp/B0BTXTL9VQ?ref=myi_title_dp C30: http://www.amazon.com/dp/B08HN4QXBY?ref=myi_title_dp C40: http://www.amazon.com/dp/B08ZN3Q4DN?ref=myi_title_dp C70 : http://www.amazon.com/dp/B0B4K75F2P?ref=myi_title_dp C80: http://www.amazon.com/dp/B09TGPFNMN?ref=myi_title_dp | AOMEISI SECURITY | 2023-04-24 |
| Will it automatically record over existing video once the hard drive if full? | 2023-01-12 | On HDD setup page there is a Overwrite function, enable it then it will automatically delete old files and make new recording | AOMEISI SECURITY | 2023-01-12 |
| Will it automatically record over existing video once the hard drive if full? | 2023-01-12 | Yes it does | J4u | 2023-01-12 |
| Will it automatically record over existing video once the hard drive if full? | 2023-01-12 | Yes I do have mine set to rewrite over the hard drive . It has settings for all options for recordings. I still go in and clear it once a month just to be sure. It is very simple set up and operation. Thanks, | DAB | 2023-01-16 |
| What size hard drive can it be upgraded to? | 2023-01-22 | I replaced the 3TB HDD with a 4TB SSD - It works great! | Robert | 2023-01-22 |
| What size hard drive can it be upgraded to? | 2023-01-22 | internal 2.5inch 500g to 6tb hdd | AOMEISI SECURITY | 2023-01-23 |
| Can this system be purchased with a larger hard drive? | 2021-03-13 | You could probably add a larger one | Jarrod Willison | 2023-03-12 |
| How can I view camera images on my computer with Window10? The web address provided by the seller didn't work. | 2023-05-19 | please email us :johnny@hiseeu.com, so we can send the link to you again ? | AOMEISI SECURITY | 2023-05-19 |
| How to take it off the NVR network and put in on home network? | 2023-02-26 | NVR network can't be turn off, if it turns off, the camera all will lost connect, if you only need cameras you can buy camera only, here is the link: https://www.amazon.com/gp/product/B07FVSK6BY | AOMEISI SECURITY | 2023-02-27 |
| How to take it off the NVR network and put in on home network? | 2023-02-26 | NVR network can't be turn off, if it turns off, the camera all will lost connect, if you only need cameras you can buy camera only, here is the link: https://www.amazon.com/gp/product/B07FVSK6BY | AOMEISI SECURITY | 2023-02-27 |
| How far will the WiFi reach to the camera ? | 2023-05-27 | I have them set up in a 365 ft warehouse work great off my wifi and works will in a office space . | lawrence kindel | 2023-06-03 |
| How can an additional camera (e.g. C70-2 solar powered) be added to this wi-fi system without using the mobile app? | 2023-04-26 | First of all camera suppose to compatible with your nvr system, if yes, than follow the pervious instructions that come how to add, make sure your nvr allow how many camera you can add. | Baba | 2023-04-26 |
| How can an additional camera (e.g. C70-2 solar powered) be added to this wi-fi system without using the mobile app? | 2023-04-26 | sure it supported to work with this system the system without app still can work, but it only supported to check local | AOMEISI SECURITY | 2023-04-27 |
| How do I get it to record | 2023-05-17 | It better in the cloud the hard drive fills fast and it dont work to good off it . Have pay for the cloud drive it keeps week at a time for me. | lawrence kindel | 2023-06-03 |
| I want to buy a 10TB hard drive. Will this work? | 2022-12-21 | Max supported 6TB HDD, | AOMEISI SECURITY | 2022-12-23 |
| Is it true that a regular repeater or router in repeater mode will not work with this NVR in favor of a proprietary device? | 2023-01-18 | Propritary device from Mfg. for repeater setup is preferred. | Cliff A. Spirock | 2023-01-31 |
| What does ptz mean? | 2022-02-25 | Pan, Turn, Zoom | Diane | 2023-03-11 |
| I have 2 wireless cobra cameras will that hook to the monitor | 2023-03-05 | other brand maybe not compatible | AOMEISI SECURITY | 2023-03-14 |
| Distance from camera to base? | 2023-05-01 | Have mine about 30 feet away with a exterior wall in the way and I’m reading 3 out of 5 bars for signal | Matthew Jensen | 2023-05-01 |
| Distance from camera to base? | 2023-05-01 | One of the cameras furthest from base, I would say maybe 35 ft and has great reception. | Mary Aguirre | 2023-05-02 |
| Distance from camera to base? | 2023-05-01 | Well i have base in my master B-room and all 4 cameras are aways from it my longest is like 50 feet on ground and 15 up and like 4 walls away hope this helps | Edgar | 2023-05-02 |
| What voltage is the power supply for the nvr? i need to use the system with a 12 volt system. | 2023-02-22 | Hi .it is DC12V power supply we provide the supply in the package, | AOMEISI SECURITY | 2023-02-23 |
| What size is HHD 2.5"or 3.5 | 2023-04-11 | 2.5" size. | Don | 2023-04-11 |
| What size is HHD 2.5"or 3.5 | 2023-04-11 | Hi, this NVR HDD is 3.5inch, but it also supported to connect with 2.5inch HDD | AOMEISI SECURITY | 2023-04-13 |
| Cuando se llene el disco duro empieza a gravar desde el principio solo ? | 2023-03-14 | Cuando esté lleno, eliminará automáticamente los archivos antiguos y realizará una nueva grabación. | AOMEISI SECURITY | 2023-03-14 |
| How to change the camera order on the NVR? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| What is the little button for on the 3 white cables? | 2022-11-13 | They are to reset and connect your camera to wifi. | Tabatha hancock | 2022-11-14 |
| What is the little button for on the 3 white cables? | 2022-11-13 | It is reset button to reset the camera to factory settings | AOMEISI SECURITY | 2022-11-23 |
| What is the viewing angle of the camera? | 2022-12-23 | The viewing angle is 75 degrees. | Hank | 2022-12-23 |
| What is the viewing angle of the camera? | 2022-12-23 | 360 | K | 2022-12-25 |
| What is the viewing angle of the camera? | 2022-12-23 | camera lens is 4mm, the view angle is about 70 degree | AOMEISI SECURITY | 2022-12-26 |
| What is the viewing angle of the camera? | 2022-12-23 | I would say 30 deg of center both direction. | William Leffler | 2022-12-27 |
| Hola, cual es la distancia wifi entre el nvr y la camara mas lejana?, gracias | 2023-02-18 | Con la antena normal me da un alcance de 100 metros | Isaias | 2023-02-18 |
| Hola, cual es la distancia wifi entre el nvr y la camara mas lejana?, gracias | 2023-02-18 | Saludos, en mi instalación una de las cámaras la ubiqué a 15m aproximadamente con dos paredes de vidrio de por medio y la señal llega bien, adicional este sistema le permite usar cualquiera de las otras cámaras del kit como repetidor de señal. | Mario | 2023-02-18 |
| I'll most likely need extra power cords for 8 camera system right? | 2023-06-16 | Hi, I think you'll need extra power cord only for long distance. | Siranush | 2023-06-17 |
| Can you mount this on 4x4 junction box or the cover of the box? | 2023-03-21 | Yup. Use a PG compression fitting to fit the connectors in to the JB. Use Tek screws or bolts to attach to the cover | statsman | 2023-03-26 |
| Does this system only record when motion is detected? if no motion then cameras are on but not recording and using up space and bandwidth. | 2023-02-26 | No and it sucks at any recording anything thing would not recommend this product | mary | 2023-02-26 |
| Does this system only record when motion is detected? if no motion then cameras are on but not recording and using up space and bandwidth. | 2023-02-26 | Hi, this system not only supported motion recording, also supported 24/7 time recording, so you don't need worry about it, if you don't want it recording anything, it only show live image, doesn't use any HDD space, and for bandwidth, only when you connect with network it will use it, if your system doesn't connect with your router, it doesn't use any bandwidth, thanks | AOMEISI SECURITY | 2023-02-27 |
| Can I use this in 220 volts power supply | 2023-04-04 | No | Jarrod Willison | 2023-04-20 |
| Will I have full functionality of this security system without the access point being connected to the internet? I'm only interested in local viewing. | 2023-05-02 | Yes , internet is only needed if you want remote viewing. You should be able to control the unit with the app while in range of the base unit. Don't hold me to that though. Everything I have seen it should work. The base unit has a mouse that connects to it to allow you to operate the system via a monitor. FYI the system gives great day and night viewing and I would definitely buy it again. I do plan on adding additional cameras over time. I'd give it 5 out of 5 stars. | Lowell Y. | 2023-05-03 |
| how to turn on auto tracking | 2023-02-15 | Video could not be loaded | AOMEISI SECURITY | 2023-02-16 |
| Can i get a replacement remote control for the dvr? | 2023-01-24 | my dvr did not come with a remote controll | richard chambers | 2023-01-25 |
| Can i get a replacement remote control for the dvr? | 2023-01-24 | Hi, this NVR doesn't with remote controller, if you have any problem hope you can email johnny@hiseeu.com to help you solve the problem | AOMEISI SECURITY | 2023-01-29 |
| How to set up license plate recognition ? | 2023-05-02 | this system doesn't support license plate recognition | AOMEISI SECURITY | 2023-05-19 |
| 4k camera? | 2023-02-14 | This is not a 4k camera. The resolution of 1536p is slightly lower than 4k, but it provides clear video and quality picture. | Happy Catty | 2023-02-14 |
| 4k camera? | 2023-02-14 | it is 3MP cameras | AOMEISI SECURITY | 2023-02-16 |
| how to download video clip from NVR? | 2023-06-02 | Use a usb drive pull it and go in the system as admin and you can save a clip as a avi file to the usb drive. | lawrence kindel | 2023-06-03 |
| Does this unit come with wifi for home or is wifi separate Ineed home wifi thanks | 2023-04-26 | No it does not come with wi-fi. Wi-fi is from your internet provider. This system use wi-fi to make it easier for installation. | Jamie Morgan | 2023-04-26 |
| Does this unit come with wifi for home or is wifi separate Ineed home wifi thanks | 2023-04-26 | Yes , | Baba | 2023-04-26 |
| I need a system like this that can be live monitored 24/7, no 'motion detection' needed. Will this system do well? | 2023-03-09 | sure, the system is 24/7 days time recording also supported motion recording at the same time. if you have problem, you can email us : johnny@hiseeu.com directly, thanks | AOMEISI SECURITY | 2023-03-10 |
| How to set auto tracking function? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| what solar powered camera can be used with a wifi system? | 2022-12-23 | Hi, here is solar camera link : WTD803: http://www.amazon.com/dp/B0BL2ZD4JJ?ref=myi_title_dp WTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dp C30: http://www.amazon.com/dp/B08HN4QXBY?ref=myi_title_dp C40: http://www.amazon.com/dp/B08ZN3Q4DN?ref=myi_title_dp C70 : http://www.amazon.com/dp/B0B4K75F2P?ref=myi_title_dp C80: http://www.amazon.com/dp/B09TGPFNMN?ref=myi_title_dp | AOMEISI SECURITY | 2022-12-26 |
| Can this be hardwired to a computer for viewing? | 2023-06-09 | NO | Magiver | 2023-06-15 |
| With 1 camera can I just record motion only? How long would video recordings last? | 2023-05-05 | Each camera has its own settings. Take your time and look at each window on the right side and across the top. | redwhiteblue | 2023-05-06 |
| With 1 camera can I just record motion only? How long would video recordings last? | 2023-05-05 | I believe you have 1tb of memory. Then you can erase and start over or you can order in the cloud storage. But if only using one camera you should have weeks of memory to record with. | Don | 2023-05-06 |
| Can you Turn off flood lights completely? | 2023-01-21 | yes, you can change it to infrared mode, then it will turn off the floodlight | AOMEISI SECURITY | 2023-01-21 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | Video could not be loaded | Jarrod Willison | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | TRY THE ZOSI. I BOUGHT 3 AND THEY WORKED ON THE NIGHT OWL SYSTEM | RDAWG | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | Don't buy them period. Very trash. Save yourself buy another system | Matthew Prose | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | https://www.amazon.com/gp/product/B07FVSK6BY You can check this link | AOMEISI SECURITY | 2023-04-20 |
| Will these cameras work mounded close to very bright security lights | 2023-02-23 | sorry most cameras don't support connect close to the bright light, it will effect the night image | Security Camera Hiseeu | 2023-02-23 |
| Will these cameras work mounded close to very bright security lights | 2023-02-23 | It depends how the camera is placed in relation to the light. Off to the side and / or below the security light is best. If the security light is immediately in front of the camera, you may experience glare in the image. The cameras will not go to infrared if there is enough ambient light and will remain in daylight color. You get the best resolution in color, day or artificial light as opposed to IR. The IR switching is set to automatic from the factory but can be manually changed in system settings. | FS511 | 2023-02-23 |
| Me interesa el kit pero si quisiera así con dvr pero con la opción de baterías y paneles solares cuanto saldría? | 2023-01-25 | Puede consultar este enlace del sistema con kits de cámaras solares: http://www.amazon.com/dp/B097TFQYXF?ref=myi_title_dp | AOMEISI SECURITY | 2023-01-29 |
| What is the diameter of the camera base? | 2022-07-09 | About the same size as the camera body. | Cliff A. Spirock | 2023-03-17 |
| is. it compatible with 5ghz or only 2.4ghz? | 2023-03-27 | Only 2.4. Sorry | Steven W. | 2023-03-27 |
| is. it compatible with 5ghz or only 2.4ghz? | 2023-03-27 | i am afraid only 2.4ghz | AOMEISI SECURITY | 2023-04-10 |
| I already added 4 more cameras for full 8 channels. but now i can view only 4 on the app. so how can i view 8 channels on the app? | 2023-03-13 | You can slide the screen to other 4 channel | AOMEISI SECURITY | 2023-03-14 |
| How to turn off app advertising? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| How to check warranty period? | 2023-04-12 | You have to contact the seller directly to check your warranty. My system has been recording 24-7 for nearly a year now and has no problems, good system for the price | Brad | 2023-04-12 |
| Are videos safe in Encryption security where only owners can have acces?. Or this like ring system which anyone can hack. | 2023-05-12 | Hi, only the owner can access it, if you share the system with your family they also can check it, thanks | AOMEISI SECURITY | 2023-05-13 |
| is there a new firmware for this unit | 2023-03-26 | I don't think so but I couldn't get a good signal with the camera 35ft away from the base I went to night owl and bought there wired system works great 👍 | Troy J Kessler | 2023-03-26 |
| is there a new firmware for this unit | 2023-03-26 | if you need update firmware, please email johnny@hiseeu.com take a photo of system setup--system admin --system verison to us to upgrade NVR take a photo of system setup--channel setup-IPC upgrade to upgrade your camera, thanks | AOMEISI SECURITY | 2023-03-27 |
| I am not able to register in the app. I enter my email or phone number and the confirm button never gets enabled for me to click, why? | 2023-03-18 | I would call Johnny at customer service. They also return called quickly. | Don | 2023-03-18 |
| I am not able to register in the app. I enter my email or phone number and the confirm button never gets enabled for me to click, why? | 2023-03-18 | Uninstall the app and reinstall. Make sure you have a wifi connection. | Andrew Berardi | 2023-03-18 |
| I am not able to register in the app. I enter my email or phone number and the confirm button never gets enabled for me to click, why? | 2023-03-18 | it seems you don't select to agree the policy under the confirm you can see Registration agree user agreement and Prvicacy Policy, please select it, then you can click confirm | AOMEISI SECURITY | 2023-03-20 |
| What size is the monitor? | 2023-01-28 | NO Monitor included. The monitor you choose to use must have a HDMI Port. I used a spare 50 inch FireTV as my monitor Hope this answered your question. . | Jeff | 2023-01-28 |
| What size is the monitor? | 2023-01-28 | The system doesn't included any monitor you need buy extra monitor by your self, better use 1080P resolution monitor to connect | AOMEISI SECURITY | 2023-01-30 |
| How to set pt function on the nvr? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| How do i set the admin password? I follow the instruction and nothing happens. Why couldn't just set up a normal user password for everyone to reset | 2023-04-15 | Please right click your NVR mouse choose system setup--system admin--user--set password to set if you forget password, please input wrong password, then you will get cloud ID and time then send email to us johnny@hiseeu.com to get super password to login | AOMEISI SECURITY | 2023-04-15 |
| Does it record sound with video? | 2021-05-17 | Yes | jessennicole25 | 2023-03-16 |
| with box/monitor in house with with Wi-Fi if needed, and camera 500ft+ away at barn... will it work? | 2023-02-26 | This was my first camera/video systems. Works as expected, covers all areas needed, power source is necessary for cameras and the picture is clear.The small thing is the video on screen as a couple second delay.But works great.Mine are not 500ft away..the house perimeter. | Nick | 2023-02-26 |
| with box/monitor in house with with Wi-Fi if needed, and camera 500ft+ away at barn... will it work? | 2023-02-26 | 500ft is far away, for this distance you better use wired system | AOMEISI SECURITY | 2023-02-27 |
| How to check warranty period? | 2023-04-06 | Usually we provide 1 year warranty. You can extend it by entering the official website of Hiseeu, select “WARRANTY”. | AOMEISI SECURITY | 2023-04-10 |
| Why only 2 out of 6 cameras are recording? How to record all the cameras? | 2023-06-14 | Haven’t had that issue. Maybe call customer service as they respond quickly. Don | Don | 2023-06-14 |
| Why only 2 out of 6 cameras are recording? How to record all the cameras? | 2023-06-14 | do you connect 5mp camera to your NVR, if yes, on video playback page, please don't select channel 1 and channel 2, then select channel 3 and channel 4 click search then you can playback those channel, after connect 5mp cameras you only allow to check 2 channel playback at the same time, all camera is recording. | AOMEISI SECURITY | 2023-06-15 |
| Why only 2 out of 6 cameras are recording? How to record all the cameras? | 2023-06-14 | Left click on desktop, click on video manage, click on channel desired so it is highlighted, click on channel setup, click on record setup, then select which option you would like. (motion or all the time) Hold left click down and swipe along timeline grid, if grid shows red on squares it will record all the time, when it displays green it will record only when seeing motion. Hope this helps. | Rusty | 2023-06-17 |
| Can these cameras record 24/7 and not by motion only? | 2023-04-25 | I believe they are capable but your have to purchase memory in the cloud for a fee. It is all in the manual. | Don | 2023-04-25 |
| Can these cameras record 24/7 and not by motion only? | 2023-04-25 | Yes, they can record all the time. | Ronald B | 2023-04-25 |
| Trying to look at playback but keep getting no hdds found. what does that mean? is it recording or not??? | 2023-05-23 | The system is not worth the money. I have had nothing but problems with it not recording and play back | mary | 2023-05-23 |
| Trying to look at playback but keep getting no hdds found. what does that mean? is it recording or not??? | 2023-05-23 | I don't know for sure but customer service will respond within 24 hours if you want the straight answer. | Don | 2023-05-23 |
| Trying to look at playback but keep getting no hdds found. what does that mean? is it recording or not??? | 2023-05-23 | No it is not recording it likely disconnected from the server and unfortunately can not play back any video. The camera system is no good. | Chad | 2023-05-24 |
| Trying to look at playback but keep getting no hdds found. what does that mean? is it recording or not??? | 2023-05-23 | Your hard drive died, search Amazon for Western Digital Blue 1TB, it's 42.00, order it. To replace, unplug DVR, remove 4 screws from sides, remove old drive, install new drive ( it's plug and play) plug in DVR, a format screen will pop up, click button and it will all work again. The seller will send a drive but it's hit or miss on it working any length of time. I went through two before I ordered the WDBlu | Amazon Customer | 2023-05-24 |
| Buenos días ,distancia máxima entre la cámara y el dvr ? | 2023-05-11 | La distancia máxima es de aproximadamente 100 pies en área abierta, la mayoría de los entornos de trabajo en casa son de aproximadamente 20-30 pies | AOMEISI SECURITY | 2023-05-12 |
| Camera will not pan up | 2023-02-11 | The cameras do have limits to their motion. Try flipping (inverting) the image then play with rotation and tilt. | Cliff A. Spirock | 2023-02-11 |
| Camera will not pan up | 2023-02-11 | You have to have the WHD model optical cameras in order to have the pan up feature. I ordered 1 of them for my backyard viewing. The basic 4 camera system cameras are fixed, no movement to them. | Don | 2023-02-11 |
| Camera will not pan up | 2023-02-11 | Try reboot, ensure the camera is free to cycle thru its startup motion | statsman | 2023-02-11 |
| Camera will not pan up | 2023-02-11 | Please unplug camera and plug it back, to set if it will auto pan or not, if not work, please email johnny@hiseeu.com for replacement | AOMEISI SECURITY | 2023-02-13 |
| How much outside area do these cameras cover? | 2021-05-05 | A very wide spread | Jarrod Willison | 2023-03-12 |
| Where do I get the video player to view the hard drive on my computer. The web adress in the manual doesn't work? | 2023-05-12 | I have not played on the computer Sorry | Sunny | 2023-05-13 |
| Where do I get the video player to view the hard drive on my computer. The web adress in the manual doesn't work? | 2023-05-12 | do you use SD card or flash driver to backup the video, on your PC should be avi format, please download from this link : http://download.dvr163.com/tool/Video-player%20.zip or search VLC player on google, or email us :johnny@hiseeu.com | AOMEISI SECURITY | 2023-05-13 |
| Am i required to use eseecloud, or can i use any ip camera app? | 2023-01-07 | You are not required. I use IP Pro - | Robert | 2023-01-07 |
| Am i required to use eseecloud, or can i use any ip camera app? | 2023-01-07 | Hi, only allow to EseeCloud APP | AOMEISI SECURITY | 2023-01-07 |
| Am i required to use eseecloud, or can i use any ip camera app? | 2023-01-07 | Sorry I don't have an answer. Any reason not to use the cloud provided. You will need to contact tech support for that answer. | Letterman | 2023-01-07 |
| How many total channels does the nvr have? I see it says 8 channel in places and 10 channels in other places. Can this nvr support 10 cameras? | 2023-03-11 | Hi, max supported 10 channels, the NVR you received maybe 8 channel, but you can upgrade to 10 channel now | AOMEISI SECURITY | 2023-03-13 |
| How long do the batteries in the cameras last if they are not plugged into an electrical outlet? | 2022-11-19 | AS far as I know not all the cameras have batteries if they are the 12 v DC cameras they do not have a battery. They do work for a couple of minutes when unplugged You might get ahold of the company to make sure of my answer.. | Letterman | 2022-11-19 |
| How long do the batteries in the cameras last if they are not plugged into an electrical outlet? | 2022-11-19 | This camera system doesn't with any battery, you need plug-in power adapter 24/7 days, wireless means camera and NVR is wireless connection | AOMEISI SECURITY | 2022-11-23 |
| do the cams wirelessly connect to the NVR or the router | 2022-09-30 | Connect to the nvr | J.L. | 2022-09-30 |
| What is the length of the power cable to connect wireless cameras? | 2023-03-25 | Not very long about 6ft | Stanley Parnell | 2023-03-25 |
| What is the length of the power cable to connect wireless cameras? | 2023-03-25 | Roughly 6-7 feet | statsman | 2023-03-26 |
| What is the length of the power cable to connect wireless cameras? | 2023-03-25 | Hi, all if 10ft of camera power cable, you also can buy extension cable to extend it | AOMEISI SECURITY | 2023-03-27 |
| is there a PTZ camera available for this system? | 2021-02-15 | Yes, just search for Hiseeu on Amazon and you will see a couple. I just got the fixed mount bullet variety with 2 way speakers and they are great. Nice picture day and night and 2 way audio works great as well. I haven't played much with the recording software other than to set it to 24/7 on all 4 cams. Totally satisfied so far. | Anonymous | 2021-02-15 |
| Can the cameras connect to the wifi? Without using the nvr? | 2023-06-15 | Only if it is a network wifi camera. If it is dedicated to a nvr then it will NOT | Magiver | 2023-06-15 |
| How to check warranty period? | 2023-04-09 | Usually we provise 1 year warranty. You can extend it by entering the official website of Hiseeu, select “WARRANTY”. | AOMEISI SECURITY | 2023-04-10 |
| How to check warranty period? | 2023-04-12 | Haven't really looked into it | Jarrod Willison | 2023-04-20 |
| Can I transfer videos to a computer? | 2023-04-28 | I have not tried, but it does have a download feature. | M. Peart | 2023-04-29 |
| Can I transfer videos to a computer? | 2023-04-28 | Yes it gives you option on playback to download video | scotty | 2023-04-29 |
| It says this is a 10 Chanel system. Can I install 10 cameras on it? | 2023-05-19 | SURE, you can add 10 cameras to this NVR | AOMEISI SECURITY | 2023-05-19 |
| Can Hard Drive be wall mounted? | 2023-06-13 | Yes | Ashley Jones | 2023-06-13 |
| Do these cameras operate on AC power? | 2023-01-19 | Yes | Andrew Berardi | 2023-01-19 |
| Do these cameras operate on AC power? | 2023-01-19 | Yes | García | 2023-01-19 |
| Do these cameras operate on AC power? | 2023-01-19 | Yes. Has a plug that actually converts ac to DC but mus be plugged in to a standard ac outlet. | DAB | 2023-01-21 |
| can i get just the nvr mine quit working? | 2023-05-11 | Hi, we provide one year warranty, you can email us johnny@hiseeu.com if you don't buy from amazon, you can buy new box from this link: http://www.amazon.com/dp/B0B9G7TZFS?ref=myi_title_dp | AOMEISI SECURITY | 2023-05-12 |
| this camera system said it's a 8 channel and then it said 10 channel on the description | 2023-04-03 | I believe it can support 10 camera. I know I have 5 active cameras and there is software showing 16 screens. Hope this helps. I love the system. | Don | 2023-04-03 |
| this camera system said it's a 8 channel and then it said 10 channel on the description | 2023-04-03 | Hi, it is 10 channels now, 8channel also can upgrade to 10 channels, you don't need worry about that | AOMEISI SECURITY | 2023-04-04 |
| this camera system said it's a 8 channel and then it said 10 channel on the description | 2023-04-03 | It is 8 channel | Sarah | 2023-04-04 |
| What happens when the motion is in the opposite direction that the camera is facing? Does it detect the motion and rotate towards it? | 2023-02-15 | If you turn on auto tracking function it will rotate towards it, if you don't turn on this function, camera will miss this motion, thanks | AOMEISI SECURITY | 2023-02-16 |
| How to do if camera lost connection with NVR? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| How to do if camera lost connection with NVR? | 2023-03-31 | Follow set up procedure might bed necessary to delete from system the add again to correct snafus during initial pairing of devices | William Newton | 2023-04-08 |
| What is amperage use for one camera, important to know when using splitters. | 2022-08-29 | Each power supply is rated at 1 amp, I used a 4 lead plug cord and plugged all 4 into that. Never have ever had a problem, system works great and app to remote view works great. 2 of my cameras are on 100 foot power extension cables and 2 are on 30 foot power cables, no power loss ever, this system is great, I have no complaints about it. | Brad | 2022-08-29 |
| What is amperage use for one camera, important to know when using splitters. | 2022-08-29 | The minimum operating voltage of the camera is 9V and the minimum operating current is 0.6A. If it is lower than this value, it may cause poor operation If there are any questions when using,Better Call Saul We always endeavor to assist our customer with the best of our service. Hiseeu Security Camera System Corporation. Saul +1 917 338 1084 Love@hiseeu.com TikTok : Hiseeu Camera Life is Fantastic!! | AOMEISI SECURITY | 2022-08-30 |
| Se conecta a Alexa ? | 2023-03-13 | No | Rolando | 2023-03-13 |
| Se conecta a Alexa ? | 2023-03-13 | No, pero tengo varios y todos están operando muy bien, para mi, son la mejor relación costo beneficio | Mario | 2023-03-14 |
| Se conecta a Alexa ? | 2023-03-13 | Sí, era compatible para conectarse con Alexa. | AOMEISI SECURITY | 2023-03-14 |
| Se conecta a Alexa ? | 2023-03-13 | NO | GILBERTO QUINTANA M | 2023-03-14 |
| Can I view all 8 cameras at the same time? | 2023-06-16 | Yes you can. You can adjust the cam numbers from system setup, and view 8 cams from the monitor at the same time. the No.1 cam is zoomed to the largest image by the system, you can setup any cam being the No.1 cam. all the rest shows smaller image from the monitor. double click the mouse onto the selected cam the it will be zoomed to the full screen. | giantiger | 2023-06-18 |
| Can I view all 8 cameras at the same time? | 2023-06-16 | sure, right click the mouse choose spliter screen, then choose *8, to see all cameras live stream | AOMEISI SECURITY | 2023-06-19 |
| what size hole do you need to drill to get all of the camera wires into the soffitt? | 2023-03-21 | I believe it was les than 1/2 in. It shipped with grommets and instructions . Thanks, | DAB | 2023-03-27 |
| What is the difference between wk-4hb612-1t and wk-4hb312 -1t ……...better unit??? | 2023-04-17 | wk-4hb612-1t one way audio system, NVR only with one USB port, camera only supported to work with the wireless NVR. wk-4hb312 -1t two way audio system, NVR with 2 USB port, camera can work separately to connect with your home wifi | AOMEISI SECURITY | 2023-04-18 |
| in viewing the previous nights recordings, does it start by showing from midnight to current morning time or frm current morning backwrds to midnight | 2022-11-01 | It starts at midnight to current morning. Also you can right click the mouse and go to IA recordings and it will bring up the whole day previews for each camera. | margie | 2022-11-01 |
| Will this camera system work without internet? | 2023-05-13 | No | mary | 2023-05-13 |
| Will this camera system work without internet? | 2023-05-13 | Yes it would. I would suggest for sure getting the Hussusu system with the 10' moniter though undoubtably. It is worth so much more and way easier to set-up and just plane look at. you don;t eveen need a TV to connet. But i have the reciver in the kitten and a tv in the living room as to watch it whitchever room i walk into. | Kenneth | 2023-05-13 |
| Will this camera system work without internet? | 2023-05-13 | Yes. have a hard drive and I attached a monitor. | George Bobak | 2023-05-14 |
| Will this camera system work without internet? | 2023-05-13 | I’m not 100% sure but i think it will still work without the internet if you have a monitor connect to the TVR Box. It just won’t work remotely without internet. | Seahawks fan | 2023-05-14 |
| Will this camera system work without internet? | 2023-05-13 | yes.. the main functions will all work without internet access but there is an app for your phone that you won’t be able to use that allows you to remote view and control the cameras | Chris G. | 2023-05-14 |
| Will this camera system work without internet? | 2023-05-13 | Yes it will I do not use internet for mine. | Letterman | 2023-05-15 |
| Will this camera system work without internet? | 2023-05-13 | sure, it can work without internet, the internet is needed for you to remotely check on your cellphone or PC if you only want to check in your local home, you only need connect the system with a TV or PC monitor then you can check all thing here. | AOMEISI SECURITY | 2023-05-16 |
| what kind of pan tilt zoom camreas work with this system? | 2023-03-07 | WHD902A; https://www.amazon.com/dp/B081PRVDJ3 digital zoomWHD303: https://www.amazon.com/dp/B08JYMYPCM digital zoomWTD803: http://www.amazon.com/dp/B0BL2ZD4JJ?ref=myi_title_dpWTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dpWHD203:http://www.amazon.com/dp/B097CW41XJ?ref=myi_title_dpWHD305：https://www.amazon.com/dp/B0B9BM3TB7?ref=myi_title_dp&th=1WHD103Z: https://www.amazon.com/dp/B094JF5HHF?ref=myi_title_dp | AOMEISI SECURITY | 2023-03-07 |
| I already have some cameras installed and now want an nvr. can i use the cameras that i have? | 2023-02-28 | I would say call for tec support. I would say no but that is just a guess. | Letterman | 2023-02-28 |
| I already have some cameras installed and now want an nvr. can i use the cameras that i have? | 2023-02-28 | As long as they are the same brand and listed as a compatible camera then it is possible. If not, I would say no. I have a pair of pan and tilt that are listed as compatible that I use with mine. | Syd | 2023-02-28 |
| I already have some cameras installed and now want an nvr. can i use the cameras that i have? | 2023-02-28 | if it is EseeCloud wireless NVR, yes they will work. if you need the NVR link from our store, you can email us directly: Johnny@hiseeu.com | AOMEISI SECURITY | 2023-03-01 |
| I already have some cameras installed and now want an nvr. can i use the cameras that i have? | 2023-02-28 | sure, but only support to work with Hiseeu wireless NVR | AOMEISI SECURITY | 2023-03-07 |
| I have existing power cable line from qsee system, can i use that existing power line to power up the cameras? | 2022-11-21 | NEED POWER. TO CONNECT THE POWER PLUG | K | 2022-11-21 |
| Does it record sound? | 2021-05-17 | Yes it does,great camera | Kevin Pennington | 2021-05-18 |
| Two question .... 1 can video be cleared / deleted? ..... 2 can you keep videos off cloud? | 2023-05-14 | Yes and yes. You don’t have to opt in for cloud storage. It has a tb of storage built in you can record and erase. | Don | 2023-05-14 |
| Two question .... 1 can video be cleared / deleted? ..... 2 can you keep videos off cloud? | 2023-05-14 | No need to be cleared. After it runs for a week it records over it. Not sure about the second question. | Sarah | 2023-05-16 |
| Two question .... 1 can video be cleared / deleted? ..... 2 can you keep videos off cloud? | 2023-05-14 | 1. video can be deleted, all is record on your HDD, you can go to HDD setup page to format the HDD to delete all recording or enable overwrite function, when it is full , it will automatically delete old files and make new recording 2. what do you mean videos off cloud ? please explain more clearly, better email us : johnny@hiseeu.com | AOMEISI SECURITY | 2023-05-16 |
| Can two cameras be attached to one power adapter if a (1 input - 2 output) splitter cable is purchased? | 2023-04-24 | sure, but camera power adapter better use 12V2A, then it can provide enough power for both 2 cameras. | AOMEISI SECURITY | 2023-04-25 |
| Do I need internet at home for this to work? | 2022-04-08 | yes | doug600 | 2022-04-08 |
| Do I need internet at home for this to work? | 2022-04-08 | No | Amazon Customer | 2022-04-10 |
| Wifi 100 yards away from the cameras plugged in at barn. Will it work like that.? Also where to put router then? | 2023-03-07 | Use the larger antenna on the barn camera. Placement and power of router is important. | redwhiteblue | 2023-03-07 |
| Wifi 100 yards away from the cameras plugged in at barn. Will it work like that.? Also where to put router then? | 2023-03-07 | You’ll need a booster. I think 100’ is best for great connection. It does come with an antenna to help. I don’t need a booster but maybe talk to your high speed provider for tips. | Don | 2023-03-07 |
| Wifi 100 yards away from the cameras plugged in at barn. Will it work like that.? Also where to put router then? | 2023-03-07 | Hi, wifi system can't reach at that distance, from your home wifi you will know how far it will be,but our cameras with ethernet port, also supported to wired connect with NVRyou can refer this steps :1. connect the camera and NVR with the same router by LAN cable 2. right click your NVR mouse and choose video managedelete the cameras which you want to connect by wired refresh/search the list , find all cameras IP address as 192.168.1.**then add one 3.then all cameras will work as wired connection, thanks reouter make it close to NVR will be better. | AOMEISI SECURITY | 2023-03-08 |
| Wifi 100 yards away from the cameras plugged in at barn. Will it work like that.? Also where to put router then? | 2023-03-07 | It should work as long as there are no other structures in the way. For the NVR (router) it should be put in a location that has access to a internal network and in a direct line of site to cameras if possible. Test the setup with one camera without putting it in the final location. Use an extension cord for power and move it around. | Andrew Berardi | 2023-03-09 |
| Wifi 100 yards away from the cameras plugged in at barn. Will it work like that.? Also where to put router then? | 2023-03-07 | You should have gotten 1 extended antenna for further service and I would try to put router closer to it if possible if all else fails call the company they are really helpful. | Theresa A Davis | 2023-03-10 |
| Can i get just the nvr i have hiseeu cameras splitting to two locations? two cameras each place north carolina ,florida. | 2022-12-21 | They have to be on the same wifi | Danny | 2022-12-21 |
| Can i get just the nvr i have hiseeu cameras splitting to two locations? two cameras each place north carolina ,florida. | 2022-12-21 | sorry we can't understand your word, could you please email us : johnny@hiseeu.com | AOMEISI SECURITY | 2022-12-23 |
| How many hours of recording 1tb on 6 cameras? | 2023-06-05 | The estimate is around 730 hr around a month | Ashley Jones | 2023-06-05 |
| How many hours of recording 1tb on 6 cameras? | 2023-06-05 | Depends on the program and motion activated or continuous. On motion activated in a quiet neighborhood months before it overwrites the drive. (same for 10 cameras). In the city near a busy street about 3-4 weeks before overwrite occurs. On continuous; 6 camera won't take 2-4 weeks for both. | Bill | 2023-06-06 |