| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the difference and which is better, wifi or 3G/4G cameras? | 2022-03-23 | Hello, the difference between wifi battery camera and 3G/4G LTE camera is their networking method. wifi camera connects to the internet through WIFI, while 3G/4G LTE camera connects through SIM card. If you plan to install the camera in a place where WiFi is available, we recommend the WiFi camera and vice versa for the 4G camera. | ReolinkDirect | 2022-03-24 |
| What is the bundle package wight? | 2022-02-14 | Hello, the camera and solar panel in the bundle will be delivered separately. The Reolink Go PT camera weighs 485g /17.1 oz. The solar panel weighs 530g /18.7 oz. | ReolinkDirect | 2022-02-15 |
| My antenna broke and i need to buy a replacement, could someone help me? ( model, reolink go pt ) | 2022-04-24 | Dear customer, for this problem, you could contact us via Amazon message, our after-sale support team would reply to you in 24 hours. | ReolinkDirect | 2022-04-24 |
| Hello, how far will it detect motion? | 2022-01-04 | Hello, it can detect moving things up to 10 meters(33ft) and detect vehicles up to 15 meters(50ft). | ReolinkDirect | 2022-01-05 |
| Thank you for answering my earlier question. where can i buy the eu version from? | 2022-02-08 | Hello, you can contact us via Amazon Message for more help. | ReolinkDirect | 2022-02-09 |
| I want to put this security camera on my boat will it be able to withstand marine conditions? | 2022-02-12 | Hello, the operating temperature of the security camera is -10°C to 55°C (14°F to 131°F). If the condition is in this range, you can put it on your boat. | ReolinkDirect | 2022-02-14 |
| Can i switch this from 4g and use it as a poe camera if i don't get good cell signal? | 2022-03-09 | Hello, Sorry you cannot use it as a PoE camera, our 4g cameras work with a sim card with a data plan. If there is no cell signal, the camera can record motion videos to its SD card but you cannot view it remotely. | ReolinkDirect | 2022-03-10 |
| will this work with a spectrum sim card? | 2022-03-15 | Hello, sorry we have not tested the spectrum sim card we are not sure it is compatible with our product. If you need to use it in the US, we recommend those carriers to you: T-Mobile (Prepaid Data Only), Virtual Network Operator: FreedomPop, Mint | ReolinkDirect | 2022-03-16 |