| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this have a metal or plastic case around the camera? | 2023-04-06 | Mine has metal | Elias | 2023-04-06 |
| Does this have a metal or plastic case around the camera? | 2023-04-06 | They are metal | DonW | 2023-04-06 |
| Does this have a metal or plastic case around the camera? | 2023-04-06 | It is metal. Very nice cameras. | Mike | 2023-04-06 |
| Does this have a metal or plastic case around the camera? | 2023-04-06 | Metal housing. | Joe Giudici | 2023-04-06 |
| Does this have a metal or plastic case around the camera? | 2023-04-06 | Hello. The outer casing of this 5MP security camera is metal. Feel free to contact us via Amazon message if you need more information. | ReolinkDirect | 2023-04-07 |
| Does this have a metal or plastic case around the camera? | 2023-04-06 | The housing is made out of metal. | Tech LA | 2023-04-07 |
| I have 2 of these, the _v2 is superior. If I order one that can I be guaranteed that you are only selling _v2 now? | 2023-05-29 | That depends on the AMAZON inventory or stock they have. | Elias | 2023-05-29 |
| I have 2 of these, the _v2 is superior. If I order one that can I be guaranteed that you are only selling _v2 now? | 2023-05-29 | Hello. Actually, the V2 is just a hardware# and it has the same functions as the previous version. For more details, you can click this link and reply "Contact the seller":https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-30 |
| How much energy does each camera consume in watts? i want to connect to reoling rln36 via poe switch. | 2023-03-08 | Hello. The power consumption of each camera is <12W. And this camera can work with the 48V 802.3af compliant Poe switch. | ReolinkDirect | 2023-03-10 |
| Would this wrok on a vivotek poe system? | 2023-01-25 | If the POE is part of the Vivotek NVR then there might be an issues if the Vivotek has proprietary software in it's system. As far as the POE , that is standard and is a standard of LAN-WAN communication. The issues that can appear are camera and NVR functions such as motion, record video, etc: In conclusion, From internet search::: Can you use any NVR with any camera? Not every video recorder will work with every camera. DVRs require analog cameras, while NVRs use IP cameras, but the compatibility question extends beyond that distinction. Some NVR systems, as I said, are compatible with the IP cameras only from certain manufacturers | Elias | 2023-01-25 |
| Would this wrok on a vivotek poe system? | 2023-01-25 | Hello, we are sorry to tell Reolink PoE cameras can not support third-party NVRs. Reolink PoE NVR is recommended for full compatibility. | ReolinkDirect | 2023-01-26 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | You do need a poe port...1gb preferred I'm sure | Jebidia | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | You don't even need a modem. I run an ethernet cable from an extender to poe switch and it works beautifully. | Jebidia | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | You do need a poe port...1gb preferred I'm sure | Jeff | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | Yes, it should, but you would probably need to limit your remote viewing if your data plan is limited. The default remote viewing is for lower resolution in both the app and desktop software. | GaryW | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | As long as you also have the POE adapter to power the camera and enough ports on the modem to connect the ethernet then yes. Best solution is to buy a cheap POE+ switch like a TP-Link 5-port | Michael E. | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | These cameras are poe that means they get power from the Ethernet cat5 E or 6 etc. so if that modem does POE as well your good as long as they are networked they will show up from the app. You need a SD card if interested in Recording. | Steven P. | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | Not really sure of the question but if your asking can you plug directly into the LTE modem then no. Only can be operated thru an NVR. | Joe Giudici | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | You don't even need a modem. I run an ethernet cable from an extender to poe switch and it works beautifully. | Jeff | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | Your Netgear LM1200 LTE Modem should be plugged into a Router. The Reolink RLC510A camera is a wired camera and can be plugged into a LAN Port on that Router. You will need a Power Adapter or a PoE Adapter (like a TP-Link 802.af PoE Injector) to power the Camera. | wheels | 2022-12-14 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | Mine is connected to a POE Switch that also feed power and feed data and works perfect. Not sure if your LTE modem is POE, if not you need to get a POE switch that power up the camera. (PoE Switches are used for networks and connected devices that need power and to transmit data.) https://www.amazon.com/BV-Tech-Switch-Ethernet-Uplink-Function/dp/B075G2PM17/ref=sr_1_1_sspa?crid=2E79YZ13W5K8K&keywords=poe+switch&qid=1671114075&s=electronics&sprefix=Poe+sw%2Celectronics%2C89&sr=1-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyNUI0RFVPNVBQNzlXJmVuY3J5cHRlZElkPUEwNjcxODM5UjJKVEU3VVA2ODg1JmVuY3J5cHRlZEFkSWQ9QTAwNjM1MDIzNE5HWFlBWEJSNVZXJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ== | Many Moto | 2022-12-15 |
| Will it work with a netgear lm1200 lte modem? | 2022-12-14 | Hello. Please just connect this Security IP Camera to the network via cable directly. We don't have limitations for routers. | ReolinkDirect | 2022-12-16 |
| will a swann dvr work with this camera? | 2023-06-07 | Hello. We are sorry to tell you that this PoE security camera can not support third-party NVRs. Reolink PoE NVR is recommended for full compatibility. | ReolinkDirect | 2023-06-08 |
| will a swann dvr work with this camera? | 2023-06-07 | No, not compatible. The Reolink is an IP network camera and the Swann uses a video camera format with BNC cables from each camera. | wheels | 2023-06-09 |
| will a swann dvr work with this camera? | 2023-06-07 | I don't know. I have had reasonable luck with Blue Iris but no experience with Swann. | Kenneth B. | 2023-06-10 |
| What is the voltage range when wired through dc connection? I'm using solar and plan to run dc wire to fuse block. | 2022-11-06 | The spec just says 12V 1A DC , but most cameras that I've seen in the past specify +/- 10% on the voltage. I'm not sure there's much of an advantage to using solar since you need to run an Ethernet cable to it anyway and could use PoE. | GaryW | 2022-11-06 |
| What is the voltage range when wired through dc connection? I'm using solar and plan to run dc wire to fuse block. | 2022-11-06 | Hello. This PoE outdoor 510A camera's power spec is DC 12.0V⎓1A, <12W. It can be powered over an ethernet cable with a PoE switch(802.3af compliant 48V, active mode) or by a DC 12V/1A power adapter. Please kindly note that Reolink solar panels can only work with Reolink battery cameras. | ReolinkDirect | 2022-11-06 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Watermark checkbox in settings menu | DonW | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | I don’t think you can, but you should check with Reolink. | Mike | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Click on the settings icon (Top right) then on the left side under Camera, Display , switch the watermark off. | Ben | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Go to the settings page for the display. For each camera uncheck the watermark box and then save it. | Jim Graham | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Disable the watermark in the camera display setup. | GaryW | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Its in the camera settings> dislpay > watermark. | Joe Giudici | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Go to settings on the camera then to display then turn off the watermark button | Elias | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | Setting-->Display-->Watermark-->Off | Daniel | 2023-04-30 |
| How to get rid of the Reolink logo on the screen? | 2023-04-30 | You have to log into the camera user interface and go into settings and turn off the watermark. | MRK | 2023-05-01 |
| Does the camera require wifi ? | 2022-10-27 | Mine is connected to the router with a RJ45 cable. but I believe is wireless too. | Many Moto | 2022-10-27 |
| Does the camera require wifi ? | 2022-10-27 | The camera doesn't the NVR it connects to does to view thru the app. | Joe Giudici | 2022-10-27 |
| Does the camera require wifi ? | 2022-10-27 | No. The Reolink cameras or connected to the DVR by ethernet with POE. The DVR is connected to the router by ethernet as well. | Trwhdrider | 2022-10-27 |
| Does the camera require wifi ? | 2022-10-27 | Video could not be loaded | ReolinkDirect | 2022-10-27 |
| Does the camera require wifi ? | 2022-10-27 | First of all there are different types of the Reolink cameras. Looking at the one that is displayed here it is a POE cam. Power over Ethernet which requires a power source and a cat 6 cable between your gateway and camera. The next type is a cat6 data cable between your gateway ( ISP box) and the cam. The last type is a Wifi cam that is within range of your wifi/gate unit. I suggest this one: https://www.amazon.com/RLC-410W-Wireless-Dual-Band-Detection-Waterproof/dp/B07DC2GM5K/ref=pd_rhf_d_ee_s_pd_sbs_rvi_sccl_2_3/131-7430482-3354818?pd_rd_w=RtAum&content-id=amzn1.sym.a089f039-4dde-401a-9041-8b534ae99e65&pf_rd_p=a089f039-4dde-401a-9041-8b534ae99e65&pf_rd_r=RMKZ3DFG06PRF13G94N2&pd_rd_wg=K8tr6&pd_rd_r=a05e131b-1487-49d2-a744-0966f13878b0&pd_rd_i=B07DC2GM5K&psc=1 | Elias | 2022-10-27 |
| Does the camera require wifi ? | 2022-10-27 | It's a POE camera. Power Over Ethernet. It requires an ethernet cable that delivers power and a signal to your LAN. You need a switch or router capable of delivering POE. | Jeff | 2022-10-27 |
| You can't use without NVR? | 2023-02-12 | Yes, With the App or a web browser you can view live and recordings straight from the camera. No need for a NVR. | Ben | 2023-02-12 |
| You can't use without NVR? | 2023-02-12 | Hello. NVR is not a must. You can power this 5MP security camera via the 48V 802.3af compliant Poe switch or DC12V/1A power adapter and connect to the router, and then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2023-02-15 |
| does this work with the 180 reolink cameras? | 2023-04-14 | Yes, both are IP cameras and offer PoE. | wheels | 2023-04-14 |
| does this work with the 180 reolink cameras? | 2023-04-14 | Your question is ambiguous. Please give more description of the items you are wanting to use | Elias | 2023-04-14 |
| does this work with the 180 reolink cameras? | 2023-04-14 | "does this work with the 180 reolink cameras?" YOUR QUESTION IS QUITE CONFUSING THIS IS A CAMERA -SO WETHER OR NOT IT WORKS DEPENDS ON YOUR KNOWLEDGE OF THE REOLINK SUBSYSETM YOU CONNECT IT TO | Floyd T. Turbo =POP V | 2023-04-15 |
| does this work with the 180 reolink cameras? | 2023-04-14 | "does this work with the 180 reolink cameras?" YOUR QUESTION IS QUITE CONFUSING THIS IS A CAMERA -SO WETHER OR NOT IT WORKS DEPENDS ON YOUR KNOWLEDGE OF THE REOLINK SUBSYSETM YOU CONNECT IT TO | Floyd T. Turbo | 2023-04-15 |
| So does it come with a poe switch or not ? any link to to buy that one that will work with this camera | 2023-01-29 | It doesn't come with a PoE switch. Just about any one should work, just search for "PoE switch" on Amazon. Note that on some of them not all the outputs are PoE. 100 Mbps is plenty, no need for 1000 Mbps. If you only need one port, a PoE injector will work as well. Reolink NVRs have PoE built in so there's no need for a separate PoE switch. | GaryW | 2023-01-29 |
| So does it come with a poe switch or not ? any link to to buy that one that will work with this camera | 2023-01-29 | No they do not come with a POE switch. Any POE+ switch will work with them. I have used TP-Link Omada POE+, Netgear, and even some really weird off brand POE+ switches and all have worked. | Michael E. | 2023-01-29 |
| So does it come with a poe switch or not ? any link to to buy that one that will work with this camera | 2023-01-29 | You have to use the Reolink NVR with POE outputs. | Joe Giudici | 2023-01-29 |
| So does it come with a poe switch or not ? any link to to buy that one that will work with this camera | 2023-01-29 | No it does not it is camera only and probably need micro sd card as well | Bassfishin | 2023-01-29 |
| So does it come with a poe switch or not ? any link to to buy that one that will work with this camera | 2023-01-29 | Hello. Please note that this Poe security camera won't come with the Poe switch. And there's no specific brand we can recommend to you, any 48V 802.3af compliant Poe switch can work with it. | ReolinkDirect | 2023-01-30 |
| So does it come with a poe switch or not ? any link to to buy that one that will work with this camera | 2023-01-29 | That looks to be just the camera. It does come with a long length of cat5 cable tho. I would suggest to maximize performance purchas some quality -->solid copper<-- cat5 or even cat6 wire and make your own wires. They will be better shielded from interference, last longer with uv exposure and generally stronger. With the bonus of not having excess to roll up and deal with. Crimping the ends is easy and all needed items as usual can find on amazon. Now as for the switch. These systems would normally connect up to the reolink dvr directly. The only reason I could see a PoE switch being needed would come to distance. A switch could help with distances over 100ft. The other case would be if you running a dvr on a computer with open-source software for recording. Short answer...... no this does not come with a PoE switch | igotitproductions | 2023-01-30 |
| Can i configure the camera with chrome browser, i dont want to use proprietary software? | 2022-10-27 | From my experience them and most other security cameras you need to utilize their app | Amazon Customer | 2022-10-27 |
| Can i configure the camera with chrome browser, i dont want to use proprietary software? | 2022-10-27 | I can access my camera with Chrome. You will need to know the camera's local IP address username and password | Robert C | 2022-10-28 |
| Can i configure the camera with chrome browser, i dont want to use proprietary software? | 2022-10-27 | Hello. Yes, you may set up the camera via chrome browser, but you need to find the camera's IP via your router, then please refer to: https://support.reolink.com/hc/en-us/articles/360003913793 connect the camera via web browser and set up the camera. | ReolinkDirect | 2022-10-29 |
| What ethernet speed do i need to get seemless, smooth operation? i will use tp-link long-range wireless (cpe210 or cpe710) to reach 150 meters away. | 2022-11-12 | Hello. This 5MP security camera needs a direct connection to the router via an ethernet cable, not wirelessly. The maximum bitrate is 8192 kbps. If you check the live video via mainstream from Reolink software, it will consume at least 8M bandwidth. The bandwidth of Reolink IP cameras depends on the Steam type you choose/set. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-11-15 |
| What ethernet speed do i need to get seemless, smooth operation? i will use tp-link long-range wireless (cpe210 or cpe710) to reach 150 meters away. | 2022-11-12 | My cameras connect at 100 megabit and I have no issues with stability or quality, however I don’t have a wireless connection in the middle like it sounds like you’re planning. | Jeffrey Thomas | 2022-11-13 |
| What ethernet speed do i need to get seemless, smooth operation? i will use tp-link long-range wireless (cpe210 or cpe710) to reach 150 meters away. | 2022-11-12 | Hello. The maximum bitrate for this outdoor security camera is 8192 kbps. If you check the live video via mainstream from Reolink software, it will consume at least 8M bandwidth. The bandwidth of Reolink IP cameras depends on the Steam type you choose/set. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-11-15 |
| Dhcp enabled out of the box, what default ports supported? ftp supported?? | 2022-12-21 | Hello. Yes, the DHCP is enabled by default. And this security IP camera can also support RTSP/RTMP/FTP/HTTP (disbale by default). For how to enable and change the port setting for this camera, please refer to the below link. https://support.reolink.com/hc/en-us/articles/900004435763 | ReolinkDirect | 2022-12-21 |
| Can you mix 4k reolink and 5k reolink cameras on the same neolink nvr? | 2023-05-14 | Yes you can. | Joe Giudici | 2023-05-14 |
| Can you mix 4k reolink and 5k reolink cameras on the same neolink nvr? | 2023-05-14 | Yes, you can. | Mike | 2023-05-14 |
| Can you mix 4k reolink and 5k reolink cameras on the same neolink nvr? | 2023-05-14 | I assume that you mean 4MP and 5MP, yes you can. | GaryW | 2023-05-14 |
| Can you mix 4k reolink and 5k reolink cameras on the same neolink nvr? | 2023-05-14 | Hello. Cameras with different resolutions can be used on the same NVR. But you need to pay attention to whether the hardware version of the NVR you are using supports 4K or 12MP cameras. Here is an article for your reference: https://support.reolink.com/hc/en-us/articles/900000602543-Introduction-to-Hardware-Versions-of-Reolink-NVRs/ | ReolinkDirect | 2023-05-15 |
| I have an android phone but no internet. Will it still work and connect to my phone or is internet a must? | 2022-11-04 | I just tried it - unplugged internet from my router and I was able to use the android app to connect to the camera. But you will need to plug the camera into a router because that assigns an ip address to the camera . So I think even if you don't have internet - get an old router and plug the camera into that. You would also need to connect your phone to the same router via wifi for this to work. But internet shouldn't be needed. | Hoydytoydy | 2022-11-04 |
| I have an android phone but no internet. Will it still work and connect to my phone or is internet a must? | 2022-11-04 | NVR connects to your network, have to have internet. | Joe Giudici | 2022-11-04 |
| I have an android phone but no internet. Will it still work and connect to my phone or is internet a must? | 2022-11-04 | I'm pretty sure it requires the internet. | Kansas Nightmare | 2022-11-04 |
| I have an android phone but no internet. Will it still work and connect to my phone or is internet a must? | 2022-11-04 | At the very least it would still upload videos via ftp on your LAN... not sure you'd be able login with your phone though | Jeff | 2022-11-04 |
| I have an android phone but no internet. Will it still work and connect to my phone or is internet a must? | 2022-11-04 | Hello. If your phone and the camera is in LAN, then even if the router is no Internet access, your phone can access the camera. If the camera is connected to Internet, but your phone has no network, you can't connect this camera. If the camera is connected to Internet, but your phone is also accesses to network, you can remote access this camera anywhere and anytime. | ReolinkDirect | 2022-11-04 |
| I have an android phone but no internet. Will it still work and connect to my phone or is internet a must? | 2022-11-04 | You must have internet to view it | Bassfishin | 2022-11-05 |
| will this work with smart life app | 2023-04-08 | Hello. Afraid not, This security camera indoors can only work with the Reolink app and client. Reolink App which is specially designed for Reolink cameras/NVR offers totally free and fantastic service for users. | ReolinkDirect | 2023-04-11 |
| You need nvr for use, | 2023-02-12 | I have 4 setup and use 256gb micro SD cards. You can also set it up to record to an ftp server as well but the 256gb card with motion detection holds months worth of data. No nvr needed for this one. | Tech LA | 2023-02-12 |
| You need nvr for use, | 2023-02-12 | No unless u want to store videos. I use pc and blue Iris software | Elias | 2023-02-12 |
| You need nvr for use, | 2023-02-12 | Yes | Joe Giudici | 2023-02-12 |
| You need nvr for use, | 2023-02-12 | No, you can use the camera standalone with an MicroSD in the camera for recording storage. The cameras appear to be more stable when not recording to an SD card, but I have 14 cameras in various locations running this way and they work fine. When streaming to an NVR whether this is a hardware NVR or software NVR like the Windows app the cameras have less to manage on their own and seem to run much longer without the occasional hiccup. | Michael E. | 2023-02-12 |
| You need nvr for use, | 2023-02-12 | no - just buy a decent SD card. | Rob | 2023-02-13 |
| You need nvr for use, | 2023-02-12 | Hello. NVR is not a must. You can power this 5MP security camera via the 48V 802.3af compliant Poe switch or DC12V/1A power adapter and connect to the router, and then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2023-02-15 |
| Can you mix 4k reolink and 5k reolink cameras on the same reolink nvr? | 2023-05-14 | Yes, its possible to mix 4k reolink and 5k reolink eith the same reolink nvr | sofronis lymbouras | 2023-05-14 |
| Can you mix 4k reolink and 5k reolink cameras on the same reolink nvr? | 2023-05-14 | Hello. Cameras with different resolutions can be used on the same NVR. But you need to pay attention to whether the hardware version of the NVR you are using supports 4K cameras or higher resolution. Here is an article for your reference: https://support.reolink.com/hc/en-us/articles/900000602543-Introduction-to-Hardware-Versions-of-Reolink-NVRs/ | ReolinkDirect | 2023-05-15 |
| I bought a replacement camera to fix my other one that went down but it's not connecting no video is is showing where the light is on what can I do | 2023-03-25 | Is the replacement camera Reolink? They don't guarantee that other brands will work with their NVRs. Are you using all the camera ports on your NVR? When you add a camera to a Reolink NVR, the NVR reserves the screen location for that camera. If you add a new camera the NVR will add it to a different location on the screen. If there are no locations left, you will need to delete the old camera to make room for it. | GaryW | 2023-03-25 |
| I bought a replacement camera to fix my other one that went down but it's not connecting no video is is showing where the light is on what can I do | 2023-03-25 | Did you buy the exact same camera ? POE or power transformer. | Joe Giudici | 2023-03-25 |
| I bought a replacement camera to fix my other one that went down but it's not connecting no video is is showing where the light is on what can I do | 2023-03-25 | Verify your power source is functional. If you have multiple cameras test it using one of their power connections. If it is a POE switch then try another port of at least very the switch port shows power. Check the ethernet cable if you are using POE or try another power supply if using the barrel connector | Michael E. | 2023-03-25 |
| I bought a replacement camera to fix my other one that went down but it's not connecting no video is is showing where the light is on what can I do | 2023-03-25 | Not enought info: What type connection. Wireless or LAN, local power or POE. | Elias | 2023-03-26 |
| I bought a replacement camera to fix my other one that went down but it's not connecting no video is is showing where the light is on what can I do | 2023-03-25 | Hello. Please hard reset the camera by referring to this article https://support.reolink.com/hc/en-us/articles/360003516613 and check if the camera's IR light comes on at night.xa0 Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-28 |
| Recording isn't showing up on my monitor? i have the rln8-410. i can tell it's recording but not playing back. screen is black when playing back. | 2023-03-18 | In the Reolink Windows client, try going to the settings in the upper right, and under the "General" category unselect "Hardware Decoding First". Reolink support suggested that for me and it fixed the problem. You might need to restart the client. | GaryW | 2023-03-18 |
| Recording isn't showing up on my monitor? i have the rln8-410. i can tell it's recording but not playing back. screen is black when playing back. | 2023-03-18 | Not sure on this one, make sure the red light is blinking on the NVR and your settings are set to record. Jump on Youtube and find a video to help. | Joe Giudici | 2023-03-18 |
| Recording isn't showing up on my monitor? i have the rln8-410. i can tell it's recording but not playing back. screen is black when playing back. | 2023-03-18 | Hello. Sorry for the inconvenience. As for this technical issu, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-20 |