| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this device support 5gwifi | 2023-06-11 | Dear customer, our indoor camera only supports 2.4Ghz Wifi, not 5Ghz Wifi | Venztech | 2023-06-12 |
| Cloud compatibility? | 2022-11-20 | Yes | Top wop | 2023-02-24 |
| What video recording format does this camera use and is it a common format that won't need converting? | 2023-03-31 | Hello, in consideration of security and privacy, the video recorded by this camera is not a common video format. The user can only view the video recorded in the SD card by logging in to his account in the APP. You can convert the video to a common playback format by exporting the video | Venztech | 2023-04-04 |
| Saludos es posible usar la camara en dos moviles a la vez | 2022-11-09 | Si claro siempre y cuando usen el mismo correo que usaste al instalar la app la puedes usar en más de 2 móviles Por cierto esta cámara es una de las mejores que e usado y el precio es excelente recomendada 100% | Vilma romero | 2022-11-09 |
| Saludos es posible usar la camara en dos moviles a la vez | 2022-11-09 | Si se puede y trabaja muy bien | Abel francisco montecinos | 2022-11-09 |
| Saludos es posible usar la camara en dos moviles a la vez | 2022-11-09 | Hola, puede ver una cámara en varios teléfonos al mismo tiempo, iniciando sesión en la misma cuenta, agregando miembros de la familia o compartiendo dispositivos | Venztech | 2022-11-10 |
| Saludos es posible usar la camara en dos moviles a la vez | 2022-11-09 | Hola, puede ver una cámara en varios teléfonos al mismo tiempo, iniciando sesión en la misma cuenta, agregando miembros de la familia o compartiendo dispositivos | oneplus+ | 2022-11-10 |
| will this work on a Samsung galaxy J7 sky pro android ? | 2023-02-25 | Hello, this camera supports the use on Android phones | Venztech | 2023-02-27 |
| Will this work with iphone? | 2022-11-19 | Yes | Top wop | 2022-11-19 |
| Will this work with iphone? | 2022-11-19 | Yes it sure does, that's what I have. This is an amazing camera. I have two in my detached garage. Very good quality and picture | Cobra455 | 2022-11-19 |
| How do I flip the image when hanging camera from ceiling? | 2023-02-27 | Hello, you can choose "screen flip" in the camera's basic setting options | Venztech | 2023-02-27 |
| Do i have to pay a monthly fee to use motion detection? will it keep recording on motion detection setting, saving to sd card, if wifi goes off? | 2023-02-24 | No monthly fee yes and yes | Top wop | 2023-02-24 |
| Can you turn off night light to avoid the windows reflection and not blind the cameras? | 2022-11-15 | Hello, there is an option to turn off or turn on the night vision mode in the APP, you can turn it off according to your needs | Venztech | 2022-11-16 |
| Why no playback from the microSD card? Is the manufacturer’s description deceptive? | 2023-05-03 | Our indoor camera supports playback from a microSD card, which you need to set up on your phone's Woox Home app. The steps are as follows: first insert the SD card into the camera, after the mobile phone APP is successfully connected to the camera, enter the camera, click "..." in the upper right corner, enter the "Settings" interface, click "Recording settings", turn on the "Local Recording" switch, and then you can play back the video in the SD card, because the video is saved in the SD card by encryption, you cannot use the computer to view the video in the SD card, It can only be viewed through the playback function in the mobile app. | Venztech | 2023-05-04 |
| Can you use the camera with more than one phone? For instance, can I watch as well as my husband while we’re at work | 2022-12-18 | Hello, this is possible, you can log in to the same account with your family to view, or view it by sharing devices | Venztech | 2022-12-21 |
| How do I change to 2.4ghz? My wifi is dual band but it won't conenct at | 2023-01-07 | Hello, If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps: Go to the Wireless page of the router. (The entry address is usually provided on the label attached to the back of the router). Go to the 2.4 GHz setting page, and set the Wi-Fi name (SSID) to （XXX）-2.4G, where xxx indicates the Wi-Fi name. Save setting. Go to the 5 GHz setting page, and set the Wi-Fi name (SSID) to （XXX）-5G, where xxx indicates the Wi-Fi name. Save setting. If this does not help you, please consult your router manufacturer | Venztech | 2023-01-07 |
| Puede usarse con celular IPhone 13? | 2022-10-18 | Hola, si es compatible con iOS 16 de cualquier iPhone, solo instala la app correspondiente y sigue el proceso es fácil… saludos | Rodrigo | 2022-10-18 |
| Puede usarse con celular IPhone 13? | 2022-10-18 | Sii, se puede | evelyn | 2022-10-18 |
| Puede usarse con celular IPhone 13? | 2022-10-18 | hola esta camara funciona en iphone 13 | oneplus+ | 2022-10-19 |
| What kind of power cord fits this? My puppy chewed the cord. | 2023-03-07 | Hello, the 5V-2A charging cable is fine | Venztech | 2023-03-08 |
| How do I turn it off without unplugging it and having to reconnect to my WiFi every time? | 2022-12-18 | Hello, you can turn on the privacy mode of the camera | Venztech | 2022-12-21 |
| La Cámara no la puedo conectar a ningún teléfono como hago? | 2022-12-22 | Hola, puedes comprobar los siguientes factores: 1. ¿La luz indicadora de la cámara parpadea en rojo? 2. ¿Se ingresó correctamente su contraseña 2.4GWiFi? 3. ¿Es apropiada su distancia de escaneo? Si el problema no se puede resolver, puede enviar comentarios en la APLICACIÓN y comunicarse con nuestro personal técnico | Venztech | 2022-12-22 |
| La Cámara no la puedo conectar a ningún teléfono como hago? | 2022-12-22 | verifica que tu internet este en 2g es la única manera que se puede conectar a tu celular | Madellem | 2022-12-23 |
| How does the camera or base mount? I need self adhesive, since I am renting. | 2023-01-15 | It has a stand. I have mine sitting on the windowsill in our enclosed patio to keep an eye on our cat when we are gone. It has never fallen over. Hope this helps. | Cyndiana Jones | 2023-01-16 |
| How far from the router will it work? Router is downstairs, room is upstairs | 2022-12-12 | It all depends on what's between your router and this. You may not experience any issues and then again you may. If you have an old router, that will make a big difference as well. So, in short, there's no way to know without knowing what's going on in your house and hardware being used. | Amazon Customer | 2022-12-16 |
| Camera will not reset, what would you suggest I do? | 2023-02-25 | I would unplug it and see if that works. | Kathy Clark | 2023-02-25 |
| Camera will not reset, what would you suggest I do? | 2023-02-25 | I switched to another brand...purchased this camera, it quit working within 3 weeks..seller never responded | ShawnK. | 2023-02-25 |
| Does this still have the free access to 10-second videos for the past 4 hours? Or is it subscription only? | 2022-12-19 | It takes a picture and that's free but the video is subscription only | Amy Price | 2022-12-21 |
| How can I let the camera save the video I recorded? | 2022-12-14 | You either use an SD card or you buy their cloud service | Nicole | 2022-12-14 |
| Will this work with bluetooth | 2022-12-16 | Bluetooth to what? There’s an app that you use for this camera with either an iCloud account method or SD card method | TAP69~8) | 2022-12-16 |
| The memory card, is it a micro 128 sd card or a regular 128 sd card? i've read in comments 128 sd card option doesn't work? why?how fix that problem? | 2022-10-20 | Hello, it's a micro SD card, and if your card is normal and formatted correctly, it will work. | oneplus+ | 2022-10-21 |
| Do i need an sd card or a router to support this venz camera or do i just plug it up download the app and that's it | 2022-11-21 | You need a SD card and a router for this to work effectively. | Blessings | 2022-11-25 |
| Can i watch While at work? | 2022-11-13 | Yes, as long as your camera is connected to Wi-Fi but if you are using mobile data and not wifi on your phone it runs up your data. A quick check in doesn't use much but if you keep it streaming it will. | Mandy Beever | 2022-11-14 |