| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do I have to plug this in outdoors? | 2021-10-27 | POE, if you don’t know what POE means you probably shouldn’t be doing it | Aron | 2021-10-27 |
| Do I have to plug this in outdoors? | 2021-10-27 | No, this camera can be used indoors and outdoors, but we recommend that you install it indoors. If you want to install it outdoors, we recommend that you install it under the eaves, which can extend the life of the camera. Sincerely, SV3C | SV3C FSDT | 2021-10-28 |
| Do I have to plug this in outdoors? | 2021-10-27 | It will need some power source. If you run ethernet to it, power will be supplied over the ethernet connection. | Robert | 2021-10-28 |
| Do I have to plug this in outdoors? | 2021-10-27 | You can plug this in indoors or outdoors | Scott | 2021-11-09 |
| Can the ir leds be turned off so the bugs aren't attracted to the camera? | 2022-05-31 | Dear, Sorry, the IR LEDs of all cameras on the market can't be turned off. The IR LEDs of the camera are automatically turned on and off according to the intensity of the light. When turned off, the camera's live view interface will be pitch black on the night and nothing can be seen. Please understand that! Sincerely, SV3C | SV3C FSDT | 2022-06-06 |
| how to reset camera? i had tried to push the button next to sd card but dosent work | 2023-06-03 | Push in for 10 seconds | gerald | 2023-06-03 |
| Dose it rotate? | 2022-01-20 | It manually rotates. By your hand. Not thru controls | ebms | 2022-01-20 |
| Dose it rotate? | 2022-01-20 | Not remotely - | Joebeck92 | 2022-01-20 |
| Dose it rotate? | 2022-01-20 | This 5MP Poe camera can tilt, not pan. You can use it confidently! Sincerely, SV3C | SV3C FSDT | 2022-01-24 |
| Does this camera have a zoom feature? | 2022-08-17 | You can zoom digitally by pinching your fingers and opening them on the app. Pls note these cameras are powered using the cad6 cable. Not Wifi... | xapd guru | 2022-08-17 |
| Does this camera have a zoom feature? | 2022-08-17 | If you can expand the image with your fingers, you have to program it with your computer wires and it works very well, and it works with electricity. I haven't had any problems. | Bluefleed | 2022-08-18 |
| Does this camera have a zoom feature? | 2022-08-17 | NOT Support. Sorry this POE camera doesn't have zoom function. Sincerely, SV3C | SV3C FSDT | 2022-08-19 |
| Can I put this on a desk and flip the picture? | 2022-08-12 | Yes, you can configure it to flip the picture | Guy | 2022-08-12 |
| Can I put this on a desk and flip the picture? | 2022-08-12 | Yes, support! You just need to set the flip of the image on the APP. Sincerely, SV3C | SV3C FSDT | 2022-08-16 |
| What's the angle of vision? With a 4mm lens, I would think maybe 120-ish degrees? I definitely need a wide angle. | 2022-07-26 | The lens of this POE camera is 4mm and the viewing angle is 87°, so sorry, this camera's Viewing angle does not have 120-ish degrees . Sincerely, SV3C | SV3C FSDT | 2022-08-01 |
| does this camera auto focus? or is ther a way to focus it? mine is blury | 2023-03-31 | Clean it. | Douglas | 2023-04-24 |
| What search tool should I down load for Mac? | 2021-12-23 | Sorry, the current search tool is only available for windows. We are developing a search tool for MAC, but it will take some time before it can be used. The following link has all the software suitable for HX series, hope it will be helpful to you: https://sv3c.com/pc-software-hx-series-download/ Sincerely, SV3C | SV3C FSDT | 2021-12-25 |
| Will this camera work with the Danale app? | 2021-12-22 | Hello, this POE camera can't use the Danale app. This POE camera belongs to the SV3C's HX series of cameras, so this poe camera uses camhi or camhiPro APP. Danale app is suitable for SV3C's A series cameras. For example: The following POE cameras can use the Danale app: http://www.amazon.com/dp/B07NVG5H8Y?ref=myi_title_dp http://www.amazon.com/dp/B07PFNQ98P?ref=myi_title_dp http://www.amazon.com/dp/B07X34DDH5?ref=myi_title_dp Sincerely, SV3C | SV3C FSDT | 2021-12-22 |
| how do you get 2560x1920 in the HiP2P client I only get 800x600 is mine defective? | 2021-10-04 | Hello, this camera has the resolution of 5MP. You can enter the IP address of the camera into the browser to check (the default is IE browser, the user name and password are both admin), and then enter the web version to view the video resolution. If you don't know the IP address of the camera, you can download the HX series search tool on our SV3C official website to find the IP address of the camera, and then click to enter the web version. path: setting>media>video>resolution Sincerely, SV3C | SV3C FSDT | 2021-10-09 |
| What app does it use? looking for a camera that runs VicoHome app. | 2023-04-24 | I do not know anything about VicoHome. I am using SV3C software at home and ispy software at work. If the Vicohome will work video stream it should work with this camera. You can login to the camera from a web page if the Camera is on your network. | Douglas | 2023-04-24 |
| What is the audio quality like? both for the microphone and the speaker. | 2022-01-10 | Just ok. Picked up All the noise at once hard to separate. | xapd guru | 2022-08-17 |