| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hi, been using this for a while and all of a sudden it’s stopped detection motion, motion is checked on the app but still not detecting, any advice? | 2022-10-08 | Have you reset your phone or force stopped the app? If those don't work, double check the field of view under settings or you can uninstall then reinstall the app. | Jason C. | 2022-10-09 |
| Hi, been using this for a while and all of a sudden it’s stopped detection motion, motion is checked on the app but still not detecting, any advice? | 2022-10-08 | Contact the company for a replacement | Michael O | 2022-10-09 |
| I need to get another chime. Mine broke in a move. How can I order a new chime? | 2023-01-17 | COOAU May sell the chime separately. You will have to contact them directly. | Big T | 2023-03-01 |
| this syay indoor can this be used outdoor? | 2023-02-05 | Yes, it is meant for outside. | RFH | 2023-02-05 |
| this syay indoor can this be used outdoor? | 2023-02-05 | Yes I gave it to my son he uses it outside of his door | Dana Zaroff | 2023-02-06 |
| this syay indoor can this be used outdoor? | 2023-02-05 | Yes | Jason C. | 2023-02-06 |
| Been using for for a while anc all of a sudden it doesn’t detect motion? Anyone have any advice ? | 2022-10-06 | Did you check if you turned the motion detection off in the app? | Randy | 2022-10-06 |
| Can I order just the chime? | 2023-01-17 | I believe the chime works with the doorbell. It rings when you press the doorbell. | Curious Mind | 2023-01-17 |
| how do I authorize a shared user？ | 2022-07-30 | there are two ways to choose : the first way is to scan others' QR code; The second way is to search others' "COOAU CAM" APP account.Open the first phone that used to configure/setup the video doorbell, go to COOAU CAM, select ‘Me’ and then ‘Device Share’. Then you will see the step about how to share the doorbell. | Brad Keeble | 2022-07-30 |
| how do I authorize a shared user？ | 2022-07-30 | The party that you want to share your COOAU Cam doorbell with has to install the COOAU Cam app on their smart phone or smart device. Within the app under settings there is a “share this device” selection. There you will find a video tutorial. Hope that helps? | Big T | 2022-07-30 |
| how do I authorize a shared user？ | 2022-07-30 | You will need to download the app on another devise and scan the QR Code and register that device. I have it shared with my phone and tablet. | Jason C. | 2022-07-30 |
| How do I get the SD card? | 2023-04-01 | Search Amazon for the "micro sd 128" | Diane | 2023-04-01 |
| How do I get the SD card? | 2023-04-01 | Amazon EBay Walmart | mardecia | 2023-04-01 |
| How do I get the SD card? | 2023-04-01 | Have to purchase separately | Mikeya | 2023-04-01 |
| How do I get the SD card? | 2023-04-01 | You can order them when you order camera or get them at Walmart, ect | Sharon T. | 2023-04-01 |
| How do I get the SD card? | 2023-04-01 | I need more details regarding your question. Please be specific. | Big T | 2023-04-01 |
| How do I get the SD card? | 2023-04-01 | You need to buy the SD card yourself. You don't need to have SD card in order to make it work. SD card is recording only. You can use the device whenever you want to check your front door. You can watch it all day long without recording it. | Curious Mind | 2023-04-03 |
| What app to download? Dont see cooau cam on android playstore | 2023-06-18 | CloudEdge App | Jason C. | 2023-06-18 |
| What app to download? Dont see cooau cam on android playstore | 2023-06-18 | I have an iPhone so I went to the App Store and downloaded the,”COOAU Cam” app. Hope that helps. | Big T | 2023-06-18 |
| What app to download? Dont see cooau cam on android playstore | 2023-06-18 | Cloudedge App | Diane | 2023-06-18 |
| What app to download? Dont see cooau cam on android playstore | 2023-06-18 | It’s called COOAU cam in the Apple Store. | Anonymous Customer | 2023-06-18 |
| What app to download? Dont see cooau cam on android playstore | 2023-06-18 | COOAU cam app. It's a red tear drop | John Theodoropoulos | 2023-06-19 |
| I cant find cooau cam app on the galaxy play store. What app do i download then? | 2023-06-18 | Blink App. It's a blue circle with a small b inside | Randy | 2023-06-18 |
| I cant find cooau cam app on the galaxy play store. What app do i download then? | 2023-06-18 | It's the Cloudedge app | Theresa | 2023-06-20 |
| Can this video door bell be viewed on a laptop or tablet. | 2023-03-01 | It all depends on if you can load the COOAU app on your laptop or tablet. I know the app is compatible with Apple os. I monitor the doorbell camera on my iPhone. Hope that helps. | Big T | 2023-03-01 |
| Can this video door bell be viewed on a laptop or tablet. | 2023-03-01 | Yes I can just download the app to your tablet | Dave | 2023-03-02 |
| Can this video door bell be viewed on a laptop or tablet. | 2023-03-01 | I didn't order this someone trying used my account | Amazon Customer | 2023-03-02 |
| How can I get the memory card I can't find it on Amazon | 2023-04-01 | The company site | Mikeya | 2023-04-01 |
| How can I get the memory card I can't find it on Amazon | 2023-04-01 | You have to buy those separately from an office store. | Anonymous Customer | 2023-06-18 |
| what is the range of the PIR sensor please? | 2022-07-23 | It was for my son he said it’s perfect in the front door area | Dana Zaroff | 2022-07-23 |
| what is the range of the PIR sensor please? | 2022-07-23 | Based on my personal experience, I have an unobstructed open drive way; the radius of the PIR Sensor is roughly 10-18 feet from the unit. In simple terms, my doorbell detects people and vehicles while still on the city street, whether they are just passing my house or pulling into my drive way I am notified and the video is stored on the SD card for further viewing. On a side note, I don't recommend purchasing the cloud storage. It is not necessary in my opinion. | Jason C. | 2022-07-23 |
| what is the range of the PIR sensor please? | 2022-07-23 | Video could not be loaded | MTFShop | 2022-07-29 |
| does this doorbell camera work with Alexa? | 2022-07-31 | No it doesn't. I have mine set to record to the Cloud and I can replay and search for activity. I use the mobile service and alerts go to my phone and when doorbell rings it shows on my phone like a phone call that I can answer, see and talk to the person. | Bmw | 2022-07-31 |
| How do I pair the chime? | 2022-07-23 | Turn the doorbell on from the back .Reset the video doorbell . Make sure you have your phone and doorbell near your router. Follow instructions on the phone screen.. if it’s doesn’t work delete your app and then reinstall and follow instructions again.I hope this works for you. I have bean very happy with my purchase !! | Helena | 2022-07-23 |
| How do I pair the chime? | 2022-07-23 | The chime does not need pairing. It chimes when someone rings the doorbell. I would place it in a central place in the house so you can hear it. It has different sounds to choose from. | Queen | 2022-07-23 |
| What type of charging cable does it use? | 2022-08-21 | The connector is the one before USB-C. It comes with the correct charing USB Cord. | Jason C. | 2022-10-09 |