| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How long is the warranty period that the seller gives? | 2023-05-18 | Honestly, I don’t have an answer. I threw out the box. But I can say it’s worth the purchase👍 | 561-370-5378 | 2023-05-18 |
| How long is the warranty period that the seller gives? | 2023-05-18 | Amazon knows the length but I belive it's a few years | Matthew k. | 2023-05-20 |
| Does this have a light that comes on in the dark or make a sound? Other indoor cameras such as the blink makes a noise/lig when you view live footage. | 2023-05-31 | The way I understand it has night vision You will have to go in settings for an alert | JD D. | 2023-05-31 |
| Does this have a light that comes on in the dark or make a sound? Other indoor cameras such as the blink makes a noise/lig when you view live footage. | 2023-05-31 | The unit has a power indicator light when powered on. No noise unless you have the speaker turned on. It makes very little noise when moving... 2-ft away and you can't hear anything. | Ryan | 2023-05-31 |
| Does this have a light that comes on in the dark or make a sound? Other indoor cameras such as the blink makes a noise/lig when you view live footage. | 2023-05-31 | It has a small green light on the device. When you rotate it there is a very light noise. Not loud enough to disturb anything. My child didn’t notice when an asleep or awake. | A Dollarhide | 2023-05-31 |
| Can this be mounted to the ceiling? | 2021-01-12 | Yes, this home security camera comes with Mounting Plate and Screw Package, you can mount it to the ceiling. | Imou Direct USA | 2021-01-13 |
| Can I get continuous notifications if my baby is crying? | 2023-05-31 | The camera is motion activated so maybe not | tom knichel | 2023-05-31 |
| Can I get continuous notifications if my baby is crying? | 2023-05-31 | works on motion not sound | jeff godina | 2023-05-31 |
| Can I get continuous notifications if my baby is crying? | 2023-05-31 | Only if there is movement. You can watch live though. | Kassi Olson | 2023-06-01 |
| Tiene pila recargable?? ó necesita estar conectada a la luz?? | 2023-05-31 | Hola, tengo dos de estas cámaras y son excelentes! No tiene pila recargable, necesita estar conectada siempre a la luz. También tiene una ranura para micro sd, que permite grabar video y revisarlo en linea. Muy contento con la compra. | Beto | 2023-05-31 |
| Tiene pila recargable?? ó necesita estar conectada a la luz?? | 2023-05-31 | Tienes que conectarlo a la luz. Tiene muy buena resolución y cubre un espacio bien grande de visión por el movimiento que tiene. | Luisa | 2023-05-31 |
| Tiene pila recargable?? ó necesita estar conectada a la luz?? | 2023-05-31 | La tengo conectada a la electricidad constantemente. | Marisol Escobar | 2023-05-31 |
| Tiene pila recargable?? ó necesita estar conectada a la luz?? | 2023-05-31 | Requiere conexión permanente, no usa baterías. Aún así, es muy útil. | Víctor Escoto | 2023-05-31 |
| I bought two and they wont connect to our wifi. Is it not compatible with 5G ? | 2023-01-05 | Yes it is | Mr.Terrence Mayo senior | 2023-01-05 |
| I bought two and they wont connect to our wifi. Is it not compatible with 5G ? | 2023-01-05 | :( it doesn't work for 5 G I bought one and nothing only says for 2.4 G | isai | 2023-01-14 |
| The smart tracking only works whenever somone is on the view of the camera, not before. Is that correct? | 2023-02-23 | As far as I know. How could the camera detect someone not there? Explain further your question makes no sense. | Karl | 2023-02-25 |
| The smart tracking only works whenever somone is on the view of the camera, not before. Is that correct? | 2023-02-23 | my cam seems to pic up abnormal sounds and turns in that direction | Dont't know it all | 2023-03-08 |
| What happens if it gets wet? | 2023-06-03 | It's for indoor use only. Can be outdoors, but needs to be protected from water. | GUY A MENGE | 2023-06-03 |
| What happens if it gets wet? | 2023-06-03 | I never was able to get it to work. Period. | The Munchkin | 2023-06-03 |
| Does this plug in or is it powered by a battery? | 2023-02-25 | No it doesn't. You need to plug into ac power. | Jorge C. | 2023-02-26 |
| why is the picture sometimes color and other times black and white? | 2023-04-21 | I think it's the kind of light in the background. If it's dark it going to be black and white, if the room is light up it go to be colored that how I see it work for me | Simone Samuels | 2023-04-25 |
| When watching live video does it play sound ? | 2023-05-26 | Yes it does make a sound when the camera is moving around. | Simone Samuels | 2023-05-26 |
| Is a wireless router needed to connect cell phone to camera? | 2023-01-10 | Yes. You need wifi. But then you can check the camera anywhere. I checked in on my dog while on vacation 1200 miles away. | The Amazonatronator | 2023-01-10 |
| Hola, que modelo de nvr es recomendable para este modelo de camaras; hay muchos opciones, pero no sé si son todos compatibles. gracias | 2023-01-20 | estas cámaras funcionan directamente con la aplicación de IMOU, y tienes la opción de pagar el servicio de guardar las grabaciones en linea, o (mucho mas económico) ponerle una tarjeta SD de hasta 128 GB que fácilmente te da grabaciones hasta de unos 5 meses, dependiendo de q tanto movimiento registre la cámara. Lo mejor es que puedes revisar las grabaciones desde tu celular en cualquier parte del mundo, siempre y cuando la cámara este conectada a la red de tu casa. Estas cámaras no se usan con un NVR | wilfredo | 2023-01-20 |
| Hola, que modelo de nvr es recomendable para este modelo de camaras; hay muchos opciones, pero no sé si son todos compatibles. gracias | 2023-01-20 | Esta cámara fue compatible con todo hasta con alexa, con mi teléfono, es muy nítida su imagen y muy fácil de configurar, de hecho cuando la compre a la semana me mude y el cambio a la nueva residencia fue muy fácil, yo la recomiendo y si tuviera que comprar una más lo hago con los ojos cerrados. Espero que mi respuesta te ayude un poco más con lo que estás buscando. | Yusely C. | 2023-01-21 |
| Hola, que modelo de nvr es recomendable para este modelo de camaras; hay muchos opciones, pero no sé si son todos compatibles. gracias | 2023-01-20 | Muy buena | faustino godina | 2023-01-29 |
| Does this camera need a memory card to work? micro sd? | 2023-01-15 | No it can work without having 1 | Amazon Customer | 2023-01-15 |
| Does this camera need a memory card to work? micro sd? | 2023-01-15 | No, la puedes usar sin memory card. | Yenlee | 2023-02-14 |
| What is the difference between the 2c and the SE? | 2023-03-24 | SE is a newer model of 2C for your kind reference. They share the same features but the appearance. | Imou Direct NA | 2023-03-24 |
| Does this camera support access thru third party apps using ip address or is it just a regular wi-fi camera that only works with their own app? | 2023-04-18 | As far as I know. Just their own app | Dont't know it all | 2023-04-18 |
| Does this camera support access thru third party apps using ip address or is it just a regular wi-fi camera that only works with their own app? | 2023-04-18 | It will work with any software that supports ONVIF. Like most from China this an OEM Dahua camera. | Troy | 2023-05-06 |
| Can i just use it to check on my child without it having to detect something all the time | 2023-02-09 | If you mean.live feed. Yes you can view it at anytime | Dont't know it all | 2023-02-09 |
| ¿ Requiere internet para ver la grabación en vivo o con wifi local es suficiente? | 2023-04-16 | Basta con wifi local para ver el video. Obviamente debes tener internet para ver desde fuera del hogar la cámara. Es una excelente opción para vigilar al bebé o mascotas! | Beto | 2023-04-16 |
| ¿ Requiere internet para ver la grabación en vivo o con wifi local es suficiente? | 2023-04-16 | Para que funcione necesita el wifi pero para verlo en el celular con la red se puede ver, y necesitas una SD para que pueda grabar y que funcione o al menos que contrates mensualmente la nube de IMOU | Narda Garza | 2023-04-16 |
| Is this camera compatible with blue iris 5? | 2020-11-30 | Thank you for your question. Yes, it should work with Blue Iris. | Imou Direct USA | 2020-12-01 |
| Can I screenshoot the QR code to log in? | 2023-03-29 | Yes | Pat Hallman | 2023-03-29 |
| Can I screenshoot the QR code to log in? | 2023-03-29 | After you I stall the cams and get them running...just go to the icon and you're in | Dont't know it all | 2023-03-29 |
| Can I screenshoot the QR code to log in? | 2023-03-29 | There is Ana pp you must download. There is an actual QR code on the device to set up and they also provide a paper version in the box / it’s super simple to set up! | Kelly Douglas | 2023-03-29 |
| What is the range? How far can I go & still hear the baby if he wakes up? | 2023-04-24 | I am not sure what the range is. Transmission is try the iPhone or iPad and is clear no matter where I am in the house | DT | 2023-04-24 |
| What is the range? How far can I go & still hear the baby if he wakes up? | 2023-04-24 | While I am not for sure, I had extreme difficulty with it and because it was made in China and the manuel font was too small I decided to go with another security camera. Best of luck. | Earl B Curtis | 2023-04-24 |
| What is the range? How far can I go & still hear the baby if he wakes up? | 2023-04-24 | I live in the Midwest and right now I’m in Hawai’i and can hear my mom and sister talking. Very good range. | Cover | 2023-04-24 |
| What is the range? How far can I go & still hear the baby if he wakes up? | 2023-04-24 | I am upstairs and I go downstairs and I hear everything in my room. I don't have a baby or animal. I buy it because I share housing. And it's a great camera I give it a 10 / 10 | Simone Samuels | 2023-04-25 |
| made in USA? | 2023-01-17 | Do not know would assume not. | Karl | 2023-02-25 |
| Como desactivar la alarma de la cámara por favor... Gracias | 2023-03-04 | Cuando entras a la camara arriba a la derecha hay un botón en forma de tuerca, ahí entras a la configuración de la camara, busca ahí la opción tono de alerta y desactiva lo que aparezca adentro | wilfredo | 2023-03-04 |
| Como desactivar la alarma de la cámara por favor... Gracias | 2023-03-04 | Desde el icono superior derecho ingresar a modo de alerta y desactivar | Guillermo Jaramillo | 2023-03-04 |
| Can you buy the mounting plate and screws separately? I’ve missed placed them for my camera. | 2023-03-08 | you'd have to get with the seller of your camera | Dont't know it all | 2023-03-08 |
| What is the static field of view without panning? | 2023-03-14 | dont know exactly but its fairly wide view | Dont't know it all | 2023-03-16 |
| What sort of power plug is it? Is it dual voltage? | 2023-01-25 | Entiendo que es tipo A/B | Yenlee | 2023-02-14 |
| can i connect this to more than one phone? | 2023-03-17 | yes | Karl | 2023-03-17 |
| Requires unlimited access to my phones location. What possible legitimate reason could there be to track my phone? Who is collecting this and why? | 2023-03-16 | I dont know of any conspiracies at the moment but will keep you up todate--i have your number... | Dont't know it all | 2023-03-16 |
| Requires unlimited access to my phones location. What possible legitimate reason could there be to track my phone? Who is collecting this and why? | 2023-03-16 | Sure | Dont't know it all | 2023-03-29 |
| How does the siren work? How do I activate it? | 2023-06-01 | In the app settings, it’s under alarm. You can turn it on and off, when it’s on then as it detects movement it sounds like a fire truck siren | Harlee Young | 2023-06-03 |
| Compatible with 5ghz? | 2021-07-15 | Not compatible with 5Gz | Murilo | 2021-07-15 |
| Compatible with 5ghz? | 2021-07-15 | No, this camera only supports 2.4ghz. | Imou Direct USA | 2021-07-20 |
| Is it wireless? | 2023-05-27 | No it is not wireless | Ashley Mohler | 2023-05-28 |
| Is it wireless? | 2023-05-27 | It needs to be plugged into an outlet. But you can view on your phone wherever you are. | Ms B | 2023-05-28 |
| Is it wireless? | 2023-05-27 | Yes, it is | george offord | 2023-05-28 |
| Is it wireless? | 2023-05-27 | It plugs into an outlet, so no. But it works great. | Leigh Ann Bradley | 2023-05-30 |
| Puedo ver 3 cámaras a la misma vez ? | 2023-01-29 | En la app puede ver hasta 4 cámaras a la vez( si es que todas son de la marca imou) pero a menos que las veas en un iPad...dudo mucho que en un celular puedas apreciar bien las 4 cámaras | wilfredo | 2023-01-29 |
| Puedo ver 3 cámaras a la misma vez ? | 2023-01-29 | Si funciona con la misma aplicacion solo andrio | Damir Down | 2023-01-29 |
| Puedo ver 3 cámaras a la misma vez ? | 2023-01-29 | Yo pienso que si porque en el menú te da la opción de varias cámaras, pero yo solo tengo 1 sola. | Yusely C. | 2023-01-29 |
| Puedo ver 3 cámaras a la misma vez ? | 2023-01-29 | Si son de la misma marca si | Narda Garza | 2023-01-29 |
| Puedo ver 3 cámaras a la misma vez ? | 2023-01-29 | Claro q si son geniales y mediante la aplicación Imou podes colocar las cámaras q quieras y verlas a la misma vez saludos | Roberto tapiero | 2023-02-01 |
| How come every month when i try to pay my subscription your system won't take my payment all of a sudden? | 2023-05-20 | You must set it up has a digital setting towards you credit card | Simone Samuels | 2023-05-26 |
| Can I use a laptop in order to view through the camera or does it have to be an app on the phone? | 2023-04-27 | Not sure about your laptop i use my phone it worked great | Thomas Kemp | 2023-04-27 |
| Can I use a laptop in order to view through the camera or does it have to be an app on the phone? | 2023-04-27 | This camera is compatible with ONVIF profile-S standard so any software that supports ONVIF should work. | Troy | 2023-05-06 |
| will a sandisk 256gb ultra microsdxc uhs-i memory card with adapter - up to 150mb/s, c10, u1, full hd, a1, microsd card - sdsquac-256g-gn6ma work ? | 2023-02-23 | It's just a good camera...put it in if it works great.... I just use a 2g card | Dont't know it all | 2023-02-23 |
| why does the camera go off line a LOT | 2023-02-12 | Mine doesn't. Maybe it's your wifi or the camera has issues...try resetting it and see if that helps | Paula | 2023-02-12 |
| Does the camera light flash when the camera is on? | 2023-02-03 | No, you get notification when there’sa sound or motion depending on settings. | tracey | 2023-02-03 |
| Can you access the live feed without the subscription? | 2023-06-01 | Only for 30 days, if that. | Amazon Customer | 2023-06-01 |
| Can you access the live feed without the subscription? | 2023-06-01 | Yes! I have a lot of trouble out of the subscription! | Harlee Young | 2023-06-03 |
| Can you access the live feed without the subscription? | 2023-06-01 | Yes, of course. In fact, you can use any software that supports RTSP (VLC) or Onvif to produce a live feed. It will be: rtsp://admin:(YOUR PASSWORD)@(YOUR IP):554/cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif | Troy | 2023-06-16 |