| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Cold weather? i see it's operational down to 14f. it does get colder than that here in the midwest (us). has anyone tried wrapping insulation around ? | 2022-12-01 | Hello. The operating temparature of the camera is -10℃~+55℃ (14°F~131°F). Sorry, it is not suggested to wrap the camera, it does not conducive to camera work properly and heat dissipation. | ReolinkDirect | 2022-12-02 |
| Does this camera work with the CamHi app? | 2023-04-06 | I have both the Reolink and the Cam-Hi app. I use the Reolink app for my Reolink cameras and the Cam-Hi app for another camera. Honestly I never tried using the Cam-Hi app with my Reolink cameras, not sure how to go about it. | Ryan Trullinger | 2023-04-06 |
| Does this camera work with the CamHi app? | 2023-04-06 | Hello. Afraid no, since different camera suppliers may use different protocols and thus cause some compatibility issues, we recommend accessing this wifi security outdoor camera via the free Reolink software. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-04-07 |
| How many cameras can I use with the android app? | 2023-04-27 | Hello. There is no limitation on the number of devices that can be added to the Reolink App. You can add as many Reolink cameras or NVRs to Reolink App as you want. However, Reolink App can only stream up to 16 cameras (1/4/9/16 channel) simultaneously. | ReolinkDirect | 2023-04-27 |
| What is the WiFi range? | 2023-01-21 | Hello. As to the WiFi distance, we have run the following tests: Test case 1: in the open area, without any obstacle and interference from other WiFi signal, the distance can reach 70~80 meters (about 210~240 feet), the live video is stable and smooth. Test case 2: Place the camera and router indoor, without interference from other WiFi signal, the distance can be 15 meters with 2 walls in between, the live video is stable and smooth. However, the camera's wifi connection distance depends on your network condition and your environments. You may use a WiFi extender to boost the signal if necessary. | ReolinkDirect | 2023-01-21 |
| Why is the cable so big? the 3 connectors are going to require a huge hole in the wall to get the connection inside to the power. | 2023-01-10 | Hello. Besides the cable for the power supply, the ethernet network cable needs to use to initially connect to the network. And the one with a white button is a reset button, it will be useful in case your cameras need troubleshooting. A 3cm hole will be enough to pass the cable one by one to the wall. And if you don't want to drill the hole, you can also use the junction box B10 with this wifi IP camera. Here's the link: https://www.amazon.com/dp/B07TPLYG5H | ReolinkDirect | 2023-01-10 |
| I do not want the spotlight version,it hinders night vision, NV relys on the weak spot light which fails. Do they make a new version w/o tiny spotlt? | 2023-02-15 | Video could not be loaded | ReolinkDirect | 2023-02-15 |
| What is the fov? do not copy the intelligable description of 27* - 96* example, most cameras are between 100* & 130* | 2023-02-19 | Hello. The maximum field of view is 96°. And since this wifi security camera can support 5X optical zoom, we can change the FOV by using the zoom function via the Reolink software. | ReolinkDirect | 2023-02-20 |
| Do the removable antennas have SMA connectors? | 2023-02-19 | yes | Jim | 2023-02-19 |
| Do the removable antennas have SMA connectors? | 2023-02-19 | The connectors are 2.4 mm, and SMA are 1/4", so I would say no. | Tim G | 2023-02-19 |
| Do the removable antennas have SMA connectors? | 2023-02-19 | Hello. Yes, there is an SMA male connector on this wifi security outdoor camera. | ReolinkDirect | 2023-02-20 |
| Does setting up this camera absolutely require the use of the ethernet port? I installed a different wifi camera but didn't use its ethernet port | 2023-04-30 | It does not require an ethernet port to set it up, however, if you have an issue setting it up in WiFi, I suggest that you use an ethernet port. I set all of my Reolink cameras inside using the ethernet port. Then I verified that they would work on WiFi, then disconnected them from the ethernet port, before I installed them. I have 8 Reolink cameras. If you do the same you will save some stress, trust me. | Ryan Trullinger | 2023-04-30 |
| Does setting up this camera absolutely require the use of the ethernet port? I installed a different wifi camera but didn't use its ethernet port | 2023-04-30 | You need to temporarily connect it to an ethernet port on the same network as your phone or computer in order to set up the WIFI password. It can easily be plugged into your router with an ethernet cable. Once the WIFI connection is set, you can move it to the location where it will be installed. | Tim G | 2023-04-30 |
| Does setting up this camera absolutely require the use of the ethernet port? I installed a different wifi camera but didn't use its ethernet port | 2023-04-30 | Hello. You need to use an ethernet cable to connect it to your router first. After you configure wifi for this wifi security camera, you can disconnect the ethernet cable and the camera will stay with wifi. Please refer to https://support.reolink.com/hc/en-us/articles/360015776493-How-to-Initially-Set-up-Reolink-WiFi-Cameras-via-Reolink-App-With-LAN-Port-and-without-Voice-Prompt-/ | ReolinkDirect | 2023-05-01 |
| Any way to mount this on 1/4"-20 standard camera tripod screw? | 2023-01-08 | If your tripod mount includes a mounting pad, you could create a functional mount for this camera. The mounting bracket that comes with the Reolink camera kit is about 2-3/4” in diameter, so you might cut a piece of wood to suit, and drill a thru- hole for your 1/4”-20 tripod screw, then fasten the Reolink with the three wood screws that come with kit. Good luck. | Amazon Customer | 2023-01-08 |
| Any way to mount this on 1/4"-20 standard camera tripod screw? | 2023-01-08 | I do not believe so, as the cam is quite top heavy and the inbalance between cam and mount would be an issue. Unless there is an aftermarket mount available. | ALambl | 2023-01-08 |
| Any way to mount this on 1/4"-20 standard camera tripod screw? | 2023-01-08 | Not directly, one could make a mounting plate out of something, then place a 1/4" female socket on the mounting plate. Mount the plate to the camera then to the tripod or whatever. There might be something available from Reolink, one might check there. | Ryan Trullinger | 2023-01-08 |
| Any way to mount this on 1/4"-20 standard camera tripod screw? | 2023-01-08 | Video could not be loaded | ReolinkDirect | 2023-01-09 |
| What is the fov? do not copy & paste from nonsense description fov should read as 100 degrees or 130 degrees and so on | 2023-02-19 | Hello. The maximum field of view is 96°. And since this wifi security camera can support 5X optical zoom, we can change the FOV by using the zoom function via the Reolink software. | ReolinkDirect | 2023-02-20 |
| Will the rlc-511wa work with google nest smart hub? | 2023-03-09 | I am not sure, I know some of my cameras, work with Google Home, I never tried it with this one. There are a couple of Reolink groups on Facebook, I would ask there. | Ryan Trullinger | 2023-03-09 |
| Will the rlc-511wa work with google nest smart hub? | 2023-03-09 | Hello. Yes, you can refer to the below link to add this wifi outdoor camera to the Google Home. https://support.reolink.com/hc/en-us/articles/360020644034 | ReolinkDirect | 2023-03-10 |
| This camera or rlc-523wa? i don't need the 360 coverage but the 5x optical zoom and tracking are important | 2023-06-03 | The 511wa has 5x zoom but is not capable of tracking. The 523wa has 5x zoom and is capable of tracking. | D. Bruce | 2023-06-04 |
| This camera or rlc-523wa? i don't need the 360 coverage but the 5x optical zoom and tracking are important | 2023-06-03 | That camera. Unless you have a 8MP version of the rlc-523a. | Amazon Customer | 2023-06-04 |
| This camera or rlc-523wa? i don't need the 360 coverage but the 5x optical zoom and tracking are important | 2023-06-03 | Hello, this is RLC-511WA, and it also supports 5X Optical Zoom, the same as the RLC-523WA, but this camera is fixed for detection without pan & tilt function or tracking. | ReolinkDirect | 2023-06-04 |
| Can you turn this to point upwards? | 2023-04-21 | The camera will swivel 90 degrees up and down, and rotate 180 degrees, so it could be mounted on a wall and pointed straight up. The camera will function vertically, but weather would be an issue outdoors. | Tim G | 2023-04-21 |
| Can you turn this to point upwards? | 2023-04-21 | I don’t see why not, as long as you position the mount to allow it | Bruce A Hartman | 2023-04-21 |
| Can you turn this to point upwards? | 2023-04-21 | Yes. | Mini Schnauzer Lover | 2023-04-21 |
| Can you turn this to point upwards? | 2023-04-21 | Reolink specifies that you need to prevent rain drops from hitting the lens directly. So I would say do not face it upward. | Ryan Trullinger | 2023-04-22 |
| Can you turn this to point upwards? | 2023-04-21 | Hello. You can loosen the screw (counterclockwise)with the wrench and adjust the camera in any direction. But it is not suggested to point this 5MP wifi security camera upwards. Otherwise, the lens may accumulate water on rainy days and affect the image. | ReolinkDirect | 2023-04-22 |
| Can you turn this to point upwards? | 2023-04-21 | Yes, it has a ball type socket that allows the camera to rotate in any direction. | Amazon Customer | 2023-04-22 |
| Does this support h.264 as well as h.265? | 2023-05-27 | Hello. We are sorry that this 5MP security camera only supports H.264. But you may consider our Duo 2 WiFi which supports H.264&H.265: https://www.amazon.com/dp/B0B2P9GH3C | ReolinkDirect | 2023-05-30 |
| I see all posts about night vision say its sucks? is the nv that bad? can you make out ppl in the dark? approx real world range on nv? | 2023-02-15 | Hello. Please don't worry. With the 5 built-in spotlights and 4 infrared led lights, this camera will bring up to 100ft night visual details that help identify people and cars. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-02-15 |
| I see all posts about night vision say its sucks? is the nv that bad? can you make out ppl in the dark? approx real world range on nv? | 2023-02-15 | The night vision range depends on the camera. This camera's specs say it is 30 meters or 100 feet. That sounds pretty decent, will you be able to recognize a person? I can't say. If the person is within range the odds are good. The way mine is mounted I can't really tell you how good it works on people, but at about 30 feet my garage wall is pretty clear. I hope this helps some. | Ryan Trullinger | 2023-02-15 |
| I see all posts about night vision say its sucks? is the nv that bad? can you make out ppl in the dark? approx real world range on nv? | 2023-02-15 | I have two of these Reolink RLC-511WA cameras, but also several other Reolink models. I use all my cameras looking out windows (through glass) except for one of the RLC-511WAs on the front porch. All of the areas are well lit, so I don’t need the night vision. I love the cameras because of the people detection and ability to send critical alerts. | xderlq | 2023-02-15 |
| I see all posts about night vision say its sucks? is the nv that bad? can you make out ppl in the dark? approx real world range on nv? | 2023-02-15 | I don't agree ... Mine works fine, if a bit grainy and lacking color. But I am still able to make out objects and ppl without any issues. I do find small spider webs in viewer, and need to go out and wipe them off occasionally. Other than that, no complaints. | ALambl | 2023-02-16 |
| Is Reolink a Chinese company and can it be trusted? | 2022-10-26 | Hello. Hello. Reolink products are made by our factory in China. Products are NDAA compliance. Reolink cameras come with two years warranty and lifetime consultation. If we can be of any further assistance, please do not hesitate to contact us via Amazon message. | ReolinkDirect | 2022-10-26 |
| Is Reolink a Chinese company and can it be trusted? | 2022-10-26 | According to them, they say that they use AES algorithm for data encryption and RSA/ECDHE algorithm for high-strength key exchange. To be honest I have no clue what any of it means but that's what they advertise. They were established in 2009 and I'm not sure if they are a Chinese company or not but in my experience, the camera has worked very well and I have had 0 issues with the camera itself. Sorry, I'm not a tech expert but hope this helps. | Caden Miller | 2022-10-26 |
| Can it be set up via smartphone app without a lan connection? | 2023-01-18 | In my experience, you first need to connect the cam via LAN cable directly to router/modem. Once the cam is activated and working it can then be controlled using the app on mobile phone | ALambl | 2023-01-18 |
| Can it be set up via smartphone app without a lan connection? | 2023-01-18 | Hello. No, when setting up Reolink WiFi cameras for the first time, please use an Ethernet cable to directly connect your camera to the router and make sure that both your phone and your camera have access to the Internet. After the initial setup, you may unplug the cablel and choose wireless connection. | ReolinkDirect | 2023-01-19 |
| Will it still record to the sd card if the wi-fi goes out for a while? | 2022-11-30 | Hello. Yes, this 5ghz wifi outdoor camera can still record to the SD card when they detect a movement even though there is no network/wifi access anymore. Please note that without a router/internet, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the on the computer, or reconnected this camera to wifi to check the recording. | ReolinkDirect | 2022-12-01 |
| Will the camera retain its programming if power outages occur? | 2023-01-19 | Hello. Yes, the configuration of this 5MP outdoor camera like the WIFI info will retain after power outages. And you don't need to configure it initially again. | ReolinkDirect | 2023-01-20 |
| Funciona con almacenamiento en la nube ? | 2023-06-06 | Hola, no, no es compatible con la nube de Reolink. | ReolinkDirect | 2023-06-06 |
| Can both sma connectors on the camera be combined with a splitter cable to connect to a higher gain antenna? | 2023-03-06 | Hello. No, this wifi outdoor security camera can't work with the splitter cable. The specification of the antenna is m6*9.2mm and the gain is 2.5DB, you may change the antenna accordingly. | ReolinkDirect | 2023-03-09 |
| Funciona con alexa echo show 8? | 2023-06-06 | No funciona con alexa tienes q descargar la aplicación | Carlos C. | 2023-06-06 |
| Funciona con alexa echo show 8? | 2023-06-06 | No funciona con alexa echo show | Jose L. | 2023-06-06 |
| Funciona con alexa echo show 8? | 2023-06-06 | Hola, sí, es compatible con Alexa, consulte estas instrucciones: https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa/ | ReolinkDirect | 2023-06-06 |
| How are playback videos displayed, as an icon or a picture? | 2023-02-27 | Video could not be loaded | Ryan Trullinger | 2023-02-27 |
| How are playback videos displayed, as an icon or a picture? | 2023-02-27 | As a picture. | Russell Osbourn | 2023-02-27 |
| How are playback videos displayed, as an icon or a picture? | 2023-02-27 | That would depend on how you are viewing them. I don't have a Reolink NVR, so I can't answer for that. If you have the camera FTP the videos to a PC, you can set the view for the files to give preview icons. If you remote into the camera, you can click on the time of any recording (determined by your record or alarm settings) and it will bring up the video in play. I have the camera FTP to a server which also gives me the option to preview with icons, | Tim G | 2023-02-27 |
| How are playback videos displayed, as an icon or a picture? | 2023-02-27 | Hello. The recording video clip will display as a thumbnail on the playback page and you can select the video you want by the smart playback function via the Reolink app. For more details, please refer to the below link. https://support.reolink.com/hc/en-us/articles/900000646203 | ReolinkDirect | 2023-02-28 |
| What is the fov? 90 degrees? 180 degrees? the description above makes no sense to me, kiss. | 2023-02-15 | Hello. The field of view for this wifi outdoor camera is Horizontal: 27°- 96° & Vertical: 21°- 69°. Since this camera can support 5X optical zoom, you can refer to the below link to use the zoom function to adjust the FOV. https://support.reolink.com/hc/en-us/articles/360004908094 | ReolinkDirect | 2023-02-15 |
| Does this camera automaticly zoom in on a person moving in a distant, designated zone? | 2023-03-29 | No | Scott Bohl | 2023-03-29 |
| Does this camera automaticly zoom in on a person moving in a distant, designated zone? | 2023-03-29 | No, as far as I know, zoom is controlled by the user, via the app or client. | Ryan Trullinger | 2023-03-29 |
| Does this camera automaticly zoom in on a person moving in a distant, designated zone? | 2023-03-29 | No. | Mini Schnauzer Lover | 2023-03-29 |
| Does this camera automaticly zoom in on a person moving in a distant, designated zone? | 2023-03-29 | no, just static picture | ALambl | 2023-03-29 |
| Does this camera automaticly zoom in on a person moving in a distant, designated zone? | 2023-03-29 | No it will not but consider the Reolink Trac Mix camera. It will track a moving object and automatically zoom in. Right now you can purchase it for about $159. | Russell Osbourn | 2023-03-30 |
| Does this camera automaticly zoom in on a person moving in a distant, designated zone? | 2023-03-29 | Hello. No, this wifi outdoor camera can only zoom via the Reolink app manually, can't support zoom tracking. If you prefer a wifi camera that supports zoom tracking, the Trackmix wifi is recommended. https://www.amazon.com/gp/product/B0B4SB2CRD/ | ReolinkDirect | 2023-03-30 |