| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i turn light off? | 2022-11-25 | Video could not be loaded | ReolinkDirect | 2022-11-25 |
| Can i turn light off? | 2022-11-25 | Yes. Of course. You can do it via app. | Roman J. Junik | 2022-11-25 |
| Can recording be shut off? I just want live view to check on chickens. | 2022-06-13 | Yes. You can turn off the PIR sensor and camera recording features. | J. Couture | 2022-06-13 |
| Can recording be shut off? I just want live view to check on chickens. | 2022-06-13 | Camera will only record if there is a SD card inserted. | Ray J Lee | 2022-06-13 |
| Can recording be shut off? I just want live view to check on chickens. | 2022-06-13 | I believe by removing the SD card. | Bill | 2022-06-13 |
| Can recording be shut off? I just want live view to check on chickens. | 2022-06-13 | Hello. Yes, you can disable the record function for the camera. Please refer to the below link to learn how. https://support.reolink.com/hc/en-us/articles/6733287678489-How-to-Set-up-Record-Schedule-via-Reolink-Client-for-Battery-powered-Cameras-New-Client- | ReolinkDirect | 2022-06-14 |
| I have an argus 2, does the argus 3 app support argus 2 to be used together? | 2023-04-12 | Same app just add the camera after fully charging the battery and install it. I have 3 Argus 2 and 1 Argus 3 on the same app. Also if you purchase extra cloud storage make sure you have the right package for the amount of cameras. | Chris | 2023-04-12 |
| I have an argus 2, does the argus 3 app support argus 2 to be used together? | 2023-04-12 | Hello. Yes, you can add as many Reolink cameras or NVRs to the same Reolink App as you want. There is no limitation on the number of devices that can be added to the Reolink App. However, Reolink App can only stream up to 16 cameras (1/4/9/16 channel) simultaneously. | ReolinkDirect | 2023-04-13 |
| How do i reset wifi to a new connection? | 2022-11-15 | There is a pin hole reset button on the back of the camera. Use the metal pin you got with the camera or tiny needle to reset the camera. This should reset camera to start over. | Guy65 | 2022-11-15 |
| How do i reset wifi to a new connection? | 2022-11-15 | You need to uninstal the app from your phone and start over again with a new updated account I would think | Jessieu4me | 2022-11-15 |
| How do i reset wifi to a new connection? | 2022-11-15 | Go into setting, find network, find the network connection you want and then tap on it. then it will ask for password. thats it | jerome722 | 2022-11-15 |
| How do i reset wifi to a new connection? | 2022-11-15 | There is a pin hole reset button on the back of the camera. Use the metal pin you got with the camera or tiny needle to reset the camera. This should reset camera to start over. | Allan Meade | 2022-11-15 |
| How do i reset wifi to a new connection? | 2022-11-15 | There is a tiny button on the bottom near the on off switch, you hold it in for 5 seconds with a paperclip end, you will hear a beep on the camera, the camera is reset and you have to start over on a new wifi. | jewels | 2022-11-15 |
| How do i reset wifi to a new connection? | 2022-11-15 | In settings it has a connection reset. You might also have to use the small key to reset camera too. Hopefully this helps. | Ron Lucero Jr. | 2022-11-16 |
| How do i reset wifi to a new connection? | 2022-11-15 | Hello. If you have changed the new wifi, you may need to reset the camera and reconnect the camera to your new wifi. And if you haven't changed the wifi, you can change the wifi information of this camera to your new wifi, and reboot the camera after changing the wifi. For more details, please refer to the below link. https://support.reolink.com/hc/en-us/articles/360003589174 | ReolinkDirect | 2022-11-16 |
| Hello i live in guatemala, ¿can i access the camera from the internet here in my country? | 2022-09-05 | Hello. Yes, as long as it connects to the internet, you can view and manage this spotlight security camera anytime anywhere on the Reolink APP on your Android/iOS phone. | ReolinkDirect | 2022-09-05 |
| Hello i live in guatemala, ¿can i access the camera from the internet here in my country? | 2022-09-05 | As long as the camera has internet access and you have access wherever you may be, with your phone, yes you can access the camera. Mu cameras are at my camp 3 hours from where I live and I can check the camp frequently. | TxDBA | 2022-09-06 |
| Hello i live in guatemala, ¿can i access the camera from the internet here in my country? | 2022-09-05 | I am not in Guatemala but once it is in the cloud you internet access you should have not issues accessing it as long as your country does not block it someway. | David Gonzalez | 2022-09-14 |
| I'm using a formatted 64GB micro sd card but it's not recording motion detected clips. What is the issue? | 2022-12-09 | Try using a 32GB | Ray J Lee | 2022-12-09 |
| I'm using a formatted 64GB micro sd card but it's not recording motion detected clips. What is the issue? | 2022-12-09 | You might need a better card. I hard a lower grade card that was locked up by this camera. After getting a faster and bigger 256gb card, problem solved. | Lisa W. | 2022-12-09 |
| I'm using a formatted 64GB micro sd card but it's not recording motion detected clips. What is the issue? | 2022-12-09 | First suggest you check your motion detect settings. You can go to YouTube and there are good instructions there. If that is not it I suggest you pull the sd card and see if motion detect will work with the camera built in system. If that does not work seems an issue with camera and contact Reolink. They have been very helpful. | David Gonzalez | 2022-12-09 |
| I'm using a formatted 64GB micro sd card but it's not recording motion detected clips. What is the issue? | 2022-12-09 | Hello. Please check whether the SD card is recognized by the camera and check the PIR settings of the camera. Please change the SD card to test. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-12-10 |
| Can this be hung without having to put holes in something? | 2022-10-05 | Basically, no. To mount on the wall, you need to use screws. If you can find a camera or scope tripod that pivots 90 degrees I believe the screw hole on the unit is the same size as a tripod screw. That may be an option.. Or look at other models. I will say this though, I have a few different models and the ones with exterior antennas work best. This model has an interior antenna and the signal transmission is not as good as my others. Good luck. | TxDBA | 2022-10-05 |
| Can this be hung without having to put holes in something? | 2022-10-05 | yes, it comes with a strap that we hang on bars around our boat | jewels | 2022-10-06 |
| Can this be hung without having to put holes in something? | 2022-10-05 | Hello. Yes, the camera come with a strap, you can tie it to where you want to place the camera. | ReolinkDirect | 2022-10-06 |
| Can this be hung without having to put holes in something? | 2022-10-05 | It comes with a mounting for a pole using a strap. As for any other surface, you would have to have a high strength adhesive and a flat mounting device. It comes with either ole mount with strap or small but sturdy bracket requiring 3 screws. The camera & battery do have some weight to them, an adhesive mounting would be last resort. | Average Joe | 2022-10-06 |
| Can this be hung without having to put holes in something? | 2022-10-05 | No. | Ron Lucero Jr. | 2022-10-10 |
| can you set this camera up to send motion events to an ftp server on the same network as the camera? | 2022-06-20 | No, not with native software. Not sure if they gave a proprietary protocol, but check 3rd party compatible programs. | HeyMark | 2022-06-20 |
| can you set this camera up to send motion events to an ftp server on the same network as the camera? | 2022-06-20 | Hello. Sorry that this battery-powered camera can't support FTP. If you want to back up the recording video, you can upload the recording to the Reolink cloud. Please refer to the below link to learn how to set it up. https://support.reolink.com/hc/en-us/articles/360005747553-How-to-Create-a-Cloud-Account-and-Bind-Cameras-to-the-Cloud-Plan-via-Reolink-App | ReolinkDirect | 2022-06-21 |
| There are two questions asked about viewing in a web browser. One says yes, the other says no. Which is correct? | 2022-08-29 | I would suggest you go to the manufacturers website and search for the Windows app for your camera. | Ray J Lee | 2022-08-29 |
| There are two questions asked about viewing in a web browser. One says yes, the other says no. Which is correct? | 2022-08-29 | These cameras is GARBAGE! They don't operate good at all! Don't buy them! I sent them back and got a refund! | Chowchee | 2022-08-29 |
| There are two questions asked about viewing in a web browser. One says yes, the other says no. Which is correct? | 2022-08-29 | Hello. Sorry for the confusion. Please kindly note that this 2K wireless camera can't support the web browser connection. You can access this camera via the Reolink app on your phone or the Reolink client on your PC. | ReolinkDirect | 2022-08-30 |
| There are two questions asked about viewing in a web browser. One says yes, the other says no. Which is correct? | 2022-08-29 | I have bought 2 of these cameras. Probelms with both of them. Followed directions they worked for a little while. Maybe the problem was with the solor panel with the first one. the phone wouldn't pick up the code with the second instalation of the second phone. | Jessieu4me | 2022-08-31 |
| Can the reolink app limit access privileges to keep others from turning off the pir motion sensor and other settings? | 2022-12-27 | Go to settings, scroll down to Advanced, and set your password. | Ray J Lee | 2022-12-27 |
| Can the reolink app limit access privileges to keep others from turning off the pir motion sensor and other settings? | 2022-12-27 | Hello. Sorry that this battery power camera can only support one user account currently, which can't set different privileges for different users. we appreciate your suggestion, we will submit your suggestion to the research and development department for further evaluation. | ReolinkDirect | 2022-12-28 |
| Can the reolink app limit access privileges to keep others from turning off the pir motion sensor and other settings? | 2022-12-27 | Yes, you have the option to share all your cameras with another family member etc. Just don't share any you be the member with app and everything on your phone or tablet for full control | Chris | 2022-12-29 |
| Can i use this indoors ? | 2022-11-25 | Yes you can use it indoors. It has an AC cord. | Allan Meade | 2022-11-25 |
| Can i use this indoors ? | 2022-11-25 | Since it is solar powered, not sure how you would use it indoors. | P | 2022-11-25 |
| Can i use this indoors ? | 2022-11-25 | Of course, you can use it indoor and outdoor. | Roman J. Junik | 2022-11-25 |
| Can i use this indoors ? | 2022-11-25 | I’m sure you can use the camera indoors but you need to mount the solar panel outside. | howie | 2022-11-25 |
| Can i use this indoors ? | 2022-11-25 | Hello. Yes, you can use this Wireless security camera indoors. | ReolinkDirect | 2022-11-25 |
| Can i use this indoors ? | 2022-11-25 | Yes you can use it indoors. It has an AC cord. | Guy65 | 2022-11-25 |
| Can i use this indoors ? | 2022-11-25 | Camera can be used indoors. The solar panel will need to be mounted outdoors or an AC power supply will be needed to power the camera. | Rebecca | 2022-11-28 |