| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | Are you taking about the ones for outside | Shawn Lacy | 2022-10-14 |
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | You can recharge it on an indoor outlet when it gets low. But mine didn't survive the first real rain storm we had. I had it under the eaves and had the "waterproof" plug seated firmly. | Julia Hulse | 2022-10-14 |
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | It uses rechargeable internal battery | Bruce Orf | 2022-10-14 |
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | Yes, has rechargeable battery via USB charger | Terry | 2022-10-14 |
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | The camera has a built in battery that is rechargeable. I can't tell you how long it lasts between charges but will certainly depend on usage (how often you have motion alerts enabled). I found that the camera connection is quite unreliable. Switched my whole system to Blink and haven't had any issues. | Jay | 2022-10-14 |
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | It is by battery. They have to be recharged ever so often. However, our outdoor ones stopped recharging after about a year.. | Vanessa Leanne Bray | 2022-10-14 |
| How is this powered? Can not use electrical, needs to be by a battery source, does it have that? | 2022-10-14 | yes it plugs in to my computer to charge one charges the other was faulty and sent back | Amazon Customer | 2022-10-15 |
| Is this compatible with the roku outdoor camera se? it looks just like the roku camera and base station? | 2022-12-14 | It is not compatible It is a standalone system | craig baker | 2022-12-14 |
| Is this compatible with the roku outdoor camera se? it looks just like the roku camera and base station? | 2022-12-14 | No, you can only set this up with the Wyze Base Station. | Maricar P. Wyze | 2022-12-14 |
| The light won't stop blinking even after i unplugged and turned the power off. Why do I do? | 2022-11-04 | No clue I've had nothing but trouble with my equipment as well! | craig baker | 2022-11-04 |
| The light won't stop blinking even after i unplugged and turned the power off. Why do I do? | 2022-11-04 | Hello, have you charged the camera from the base for 8-12 hours? If so download the app to your phone, computer or tablet remember to sync the camera to your base station it should stop blinking. | Joseph D'Amico | 2022-12-14 |
| does the wyze v1 and v3 cameras both use the same app to view the cameras? | 2023-04-11 | Yes, all Wyze Cams can only be set up to the same app. | Maricar P. Wyze | 2023-04-11 |
| does the wyze v1 and v3 cameras both use the same app to view the cameras? | 2023-04-11 | Yes, they can all use the same base station. | Amazon Customer | 2023-04-12 |
| does the wyze v1 and v3 cameras both use the same app to view the cameras? | 2023-04-11 | yes,right | HBB Mall | 2023-04-12 |
| do I have to have a smart phone to set this up.? | 2022-10-15 | Yes you do. | Brad S. | 2022-10-15 |
| do I have to have a smart phone to set this up.? | 2022-10-15 | Hello! Yes, you need the app to manage the cameras. | Josan A. Wyze | 2022-10-16 |
| Why is this the only wyze that won't show a live view on alexa? i have to use the wyze app for this camera to get a live view. | 2023-05-23 | We're sorry to hear about the issue you're experiencing. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. | Maricar P. Wyze | 2023-05-23 |
| Why is this the only wyze that won't show a live view on alexa? i have to use the wyze app for this camera to get a live view. | 2023-05-23 | hi; yes,you're right. | HBB Mall | 2023-05-23 |
| What is the guarantee of this product in case it has any defect after purchase? | 2022-09-18 | Hello! Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. | Josan A. Wyze | 2022-09-18 |
| What is the guarantee of this product in case it has any defect after purchase? | 2022-09-18 | If you buy it from Amazon, its what ever the return period is, wyze will not honor it unless it is bought through wyze from what i have seen. Also the wyze support is horrible. when the cameras are working, they work well but be leery buying wyze., at least that is my experience | Amazon Customer | 2022-09-18 |
| On description said white with camo skin, but not seeing a camo skin in the box? Did that get missed? | 2023-04-20 | Mine did not have camo skin. | Cg | 2023-04-20 |
| On description said white with camo skin, but not seeing a camo skin in the box? Did that get missed? | 2023-04-20 | this's not camo skin model.Please check below ASIN for camo skin model : B09DTHN1KB thanks. | HBB Mall | 2023-04-20 |
| Will my wyze home security base station talk to this camera or do i need to buy this new station | 2023-01-08 | should be better to buy station if there's long distance betwwen your station and camera. | HBB Mall | 2023-01-08 |
| Will my wyze home security base station talk to this camera or do i need to buy this new station | 2023-01-08 | The base station is just for wifi signal strength | Pamela Strange | 2023-01-08 |
| Will my wyze home security base station talk to this camera or do i need to buy this new station | 2023-01-08 | I’m not sure about that, but I wouldn’t recommend this camera at all! The battery doesn’t last long and when it dies the camera is useless after that. There is no replacing the battery. Makes no sense, it’s more or less a disposable product. | Naomi Fernandez | 2023-01-12 |
| Can i download the app to my computer- i have a desktop and a lap top but i don't have a smart phone or cell phone?? | 2022-10-17 | Currently, the Wyze app is only available on Smartphones with Android (7.0+) and iOS (14.0+). | Maricar P. Wyze | 2022-10-17 |
| Can i download the app to my computer- i have a desktop and a lap top but i don't have a smart phone or cell phone?? | 2022-10-17 | To my knowledge, they are working on the desktop version. | bobby | 2022-10-17 |
| I need to know is this wyze outdoor base and 1 camera is enough to keep track of a blind spot near my home that I need to be able to check? | 2022-10-21 | Yes | Shawn Lacy | 2022-10-21 |
| I need to know is this wyze outdoor base and 1 camera is enough to keep track of a blind spot near my home that I need to be able to check? | 2022-10-21 | I think so mine do | AGL | 2022-10-21 |
| I need to know is this wyze outdoor base and 1 camera is enough to keep track of a blind spot near my home that I need to be able to check? | 2022-10-21 | It's a decent camera for home use but hard to answer your question without knowing what you mean by "keep track of" and "enough". | Terry | 2022-10-21 |
| I need to know is this wyze outdoor base and 1 camera is enough to keep track of a blind spot near my home that I need to be able to check? | 2022-10-21 | That’s hard to answer. The base can go anywhere. You place the base yourself and the camera is magnetic and goes on it. So if you place it where the “blind spot” is, it should get it. It also depends on how far your WiFi connects because they run from their base station. But I have mine on my house and can see across to my neighbors yards and I have half an acre. | Vanessa Leanne Bray | 2022-10-21 |
| I need to know is this wyze outdoor base and 1 camera is enough to keep track of a blind spot near my home that I need to be able to check? | 2022-10-21 | Yes! | Selena D | 2022-10-22 |
| I need to know is this wyze outdoor base and 1 camera is enough to keep track of a blind spot near my home that I need to be able to check? | 2022-10-21 | It is. It’s a very good camera when it works. Apparently mine was unplugged by accident and the battery died. Hasn’t worked since 😢 | Marie | 2022-10-22 |
| Does wyze v3 work with the older style base station? thanks | 2022-09-24 | Yes | Terry | 2022-09-24 |
| Does wyze v3 work with the older style base station? thanks | 2022-09-24 | I was under the impression that V3 was stand alone (like v2 and pan/tilt) and didn't require any base station. | Charles Trammell | 2022-09-24 |
| Does wyze v3 work with the older style base station? thanks | 2022-09-24 | It doesn’t even work with the current base station. Overly complicated junk. Choose something more modern. | Jay | 2022-09-25 |
| Does wyze v3 work with the older style base station? thanks | 2022-09-24 | Hello! Wyze Cam v3 doesn't need a base station to work, you can directly connect them to the wifi network. | Josan A. Wyze | 2022-09-25 |