| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Funciona fuera de estados unidos? puede funcionar con redes gsm en cuba?? | 2023-03-12 | no se pudo instalar la que compre, no se si funciona en otro lugar | Amazon Customer | 2023-03-12 |
| Hi .It’s that a way to keep the camera battery Full charged all the time? What about the winter time,when have no sun? | 2022-04-07 | The battery can keep the camera operating several months depending on the starting state of charge. The solar panel merely tops it off when the sun is out. Hopefully you see the sun a few days each month. | tina | 2022-04-07 |
| Hi .It’s that a way to keep the camera battery Full charged all the time? What about the winter time,when have no sun? | 2022-04-07 | I live in a sunny city is CA and the solar power recharging did not work at all. Now I need to take the camera down every couple of months and recharge the battery on a charger. very inconvenient, | Ima Putz | 2022-04-07 |
| Hi .It’s that a way to keep the camera battery Full charged all the time? What about the winter time,when have no sun? | 2022-04-07 | Well it's sunny all Winter I never had 2 charged it just pu it directly where the sun came up or down an it will stay charged . | daniel | 2022-04-08 |
| Hi .It’s that a way to keep the camera battery Full charged all the time? What about the winter time,when have no sun? | 2022-04-07 | Charge the camera to fill before installing it. The solar panel will slow the drain of the battery to a trickle but is not enough to charge the camera up. On days with no sun, the battery is more than sufficient to last until weather clears up. | Brent | 2022-04-10 |
| How do I turn of the alarm sound for night motion ? | 2023-04-20 | My experience the alarm just comes through my phone and not the app/camera itself . If you don’t want to turn the volume off on your phone it may be a good idea to decrease the sensitivity on the motion detection | Chris | 2023-05-08 |
| What size is the solar panel connector? | 2022-07-22 | Its about the same size as a sheet of paper. 8x11 inches. In my opinion, it doesn't supply enough juice to keep the camera charged up and only slows the drain down a little. | Brent | 2022-07-22 |
| What size is the solar panel connector? | 2022-07-22 | This is worthless. The solar panel never did work, meaning I had to take it down every couple of months and recharge the battery using usb. Then it stopped working entirely in less than a year. | Ima Putz | 2022-07-23 |
| What size is the solar panel connector? | 2022-07-22 | Looks the same as the connection on your cell phone that the new unit comes with the cord that connects it to the solar panel from the camera and the camera actually works very well. | Bill Bailey | 2022-07-24 |
| What size is the solar panel connector? | 2022-07-22 | mini usb port | C. Vickers | 2022-07-25 |
| If i record to sd card, how far back can i look for playback? | 2023-05-08 | Basically depends on how big the SD card is, how many times it’s been activated, and how long u have the recordings set for.. | Chris | 2023-05-08 |
| If i record to sd card, how far back can i look for playback? | 2023-05-08 | It depends how much memory you have on the sd card. | Deborah | 2023-05-08 |
| Can we extend the wires so that the solar panel can be installed where the sunshine is more? | 2021-12-30 | No, you cannot extend the wires. How do you propose to do this? We’re you thinking of cutting the wire and adding it to another wire making it longer? If you do this you void your warranty and risk electrical problems. The solar panel is great and only needs some sun to charge the camera and lights. I’ve had no problems with the solar panel. | Kamal B (AUS) | 2022-01-07 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | I don’t know, they never delivered the product. | Mad Momma… | 2023-03-29 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | Yes it will display if you are on the same network and in range. Without internet, there is no way to transmit data if you are out of the camera's WiFi network range. | Rick B | 2023-03-29 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | Yes mine is only connected to wifi | Lisa Perez Carrillo | 2023-03-29 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | Yes, Wi-Fi will allow you to stream live tv on ABC CBS NBC. And many others. | Mike | 2023-03-30 |
| Can I extend the time the lights stay on ? It seems that it stays on only about 10 seconds. | 2022-04-12 | change the timout | SteveF | 2022-04-13 |
| Has anyone found an alternative mount for this? The screw-on mount it came with does not work well. Otherwise, it is a decent camera. | 2022-10-21 | i had to tighten extra tight to make it work but other wise the camera is awesome | Dan | 2022-10-21 |
| If my device has stopped working properly and can no longer connect to Wi-Fi, how do set up an exchange? | 2022-01-21 | Respond barcode as well delete the app and reapp and we download the app and do it all over again just like the regular rules says follow dinner follow the instructions the same way you did the 1st one just read do everything all over delete the app delete everything and then redo it reschedule it follow the same instruction you did the 1st time | daniel | 2022-01-28 |
| Work on IPhone 13? | 2022-07-08 | Yes, it will work on an iPhone 13 or any type. Just have your WIFI set to 2.4 ghz wifi signal on your router. | Thomas | 2022-07-08 |
| Work on IPhone 13? | 2022-07-08 | Yes, it can work, pls just download CloudEdge app on your phone. | AOMEISI SECURITY | 2022-07-11 |
| Work on IPhone 13? | 2022-07-08 | YES,it can | AOMEISI SECURITY | 2022-11-15 |
| what is the length of solar power coard? | 2023-03-04 | Hi, our solar panels have a 10ft wire | AOMEISI SECURITY | 2023-03-10 |
| How do you resolve "encryption channel network" error msg? I can receive notifications of movement detected but can't live feed view?? Help! | 2023-06-09 | You either have to subscribe to the “cloud or make sure put the SD card in there for video storage. | Chris | 2023-06-10 |
| las baterías se pueden cambiar o están integradas al equipo? | 2022-03-16 | La verdad no lo sé, porque yo bajo la cámara cada cierto tiempo que me avisa que necesita carga | Margaret Ayala | 2022-03-16 |
| Will this camera take motion activated Time lapse photos? | 2023-04-16 | Yes, it will record when detect motion. | AOMEISI SECURITY | 2023-05-04 |
| How to check the records? Either from the local SD card or cloud in app? | 2022-09-21 | Have to tighten extra tight to get it to hold but other wise it’s a awesome camera | Dan | 2022-10-21 |
| What is the ma output of this panel? | 2022-08-22 | 530 ma | J. L | 2022-08-22 |
| Puede trabajar en sur america (Venezuela)?. | 2023-02-01 | Si tienes wifi si trabaja bien y puedes conectarlo a tu celular pa ver las imagines. Es muy bueno estoy encantado con el producto. | kanojayuya75 | 2023-02-01 |
| Puede trabajar en sur america (Venezuela)?. | 2023-02-01 | no，friend | AOMEISI SECURITY | 2023-02-07 |
| Does camera support wpa/wpa2 security | 2022-07-29 | I think mine are on wpa so you best bet would be to contact the supplier. They were very helpful when I had a question. | Amazon Customer | 2022-07-31 |
| Can multiple cameras be connected to the same phone, at the same time, in "local direct connection" mode? If so, how do you choose which video feed? | 2023-03-29 | Yeah, I have 5 connected through the app. I’m not sure about local direct connection | Chris | 2023-05-08 |
| Can you receive notification alerts all the time, but only have siren activate at set time I intervals? | 2022-07-31 | Yes, you get notification alerts when there are noise or movement. To active the siren, you have push the button to scare intruders | Lupita | 2022-07-31 |
| Can this work on my ipad | 2022-06-18 | I wouldnt recommend it. I was able to install the software on my iphone 7 but the solar charger never worked, every few months I had to take it down to recharge the batteries. then it stopped working entirely after less than a year. | Ima Putz | 2022-06-18 |
| Can this work on my ipad | 2022-06-18 | Yes, you just have to download the application on your iPad and verify that the camera and your iPad have the same Wi-Fi connection. | Tigridid Cruz | 2022-06-18 |
| Can this work on my ipad | 2022-06-18 | Sorry, it's not available on the iPad, you can use CloudEdge on your phone to view the camera | AOMEISI SECURITY | 2022-11-15 |
| how long is the solar panel cable/cord? | 2023-01-25 | I think its 3 feet. | Charles F. | 2023-01-25 |
| how long is the solar panel cable/cord? | 2023-01-25 | There are three meters (10feet) of cable/wire for the solar panel. | AOMEISI SECURITY | 2023-02-07 |
| Is the battery rechargeble? | 2023-01-15 | It is rechargeable I bought the solar panel they offer and it always stays charged | Amazon Customer | 2023-01-15 |
| Is the battery rechargeble? | 2023-01-15 | Yes the internal battery recharges via a USB cord. | Rick B | 2023-01-16 |
| Is the battery rechargeble? | 2023-01-15 | Hi there, the built-in battery of this camera is not replaceable, please do not disassemble the battery without the help of professionals.We have selected the highest quality lithium batteries within the product value range. Lithium battery life is between 1-3 years, which is equivalent to the cost of less than 0.35 cents a day. Combined with other advantageous functions, our products are confident to provide you with high-quality services. We also offer a one-year warranty and have an excellent after-sales team ready to answer your questions. Hope my answer helps you. Good day! | AOMEISI SECURITY | 2023-02-07 |
| Can someone tell me the volt and amp output of the included power adapter to charge the camera? (the wall adapter) i have lost mine. thanks! | 2022-12-30 | 1) Please use the 12V 1A power adapter to charge the camera correctly.Our cameras come with a 12V 1A power adapter in the package | AOMEISI SECURITY | 2023-01-04 |
| Does the 2c10 camera bring two cameras or just one? On the picture shows two | 2022-09-20 | 1 Camera.. | DAVID JEON | 2022-09-21 |
| Quisiera saber si viene con batería de litio . | 2022-11-03 | Yes,it has 2 Lithium Ion batteries . | AOMEISI SECURITY | 2022-11-15 |
| does this camera work with eufy? | 2023-03-04 | I am not sure... what is eufy? | Mell Leis | 2023-03-04 |
| does this camera work with eufy? | 2023-03-04 | Not sure if this is compatible with eufy | sonya g | 2023-03-04 |
| does this camera work with eufy? | 2023-03-04 | Hello, our camera is not compatible with eufy | AOMEISI SECURITY | 2023-03-10 |