| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do you turn off the little blue light at night | 2021-11-25 | The tiny blue light cannot be turned off. Thank you! | xmartO | 2021-11-25 |
| I had an indoor security cam and as always (before you purchase) the instructions read easy to install. But it wasn't. How "people easy" to install. | 2021-11-25 | Please refer to the video of this listing (how to connect XMARTO WiFi camera to your home WiFi) to find out how to setup. Although the demo is with another camera, the steps are exactly the same. Only difference is that the reset button of this indoor PTZ camera, is on its neck. Please contact support@xmarto.com if you need any further help. Thank you! | xmartO | 2021-11-25 |
| does it return to the original direction after tracking movement ? | 2022-04-11 | Yes it does return to home point after tracking. Thank you! | xmartO | 2022-04-12 |
| How do you turn it off or snooze it? | 2022-03-13 | To turn it off, you simply unplug it from power. Thank you! | xmartO | 2022-03-15 |
| Is there a standard api to talk to these cameras? if so, do you have a url? | 2022-09-02 | No. The cameras need to be viewed from WallPixel Apps only. Thank you! | xmartO | 2022-09-03 |
| What are the actual dimensions of the video? (2k/3mp means a lot of different things) | 2022-08-29 | The video is 3MP (2304*1296). Thank you! | xmartO | 2022-08-29 |
| What are the actual dimensions of the video? (2k/3mp means a lot of different things) | 2022-08-29 | That would depend on the size of the display screen/monitor used for the viewing. I use my 17 inch laptop for remote viewing and an 11 inch monitor for in home display purposes. | J. Linton | 2022-08-29 |
| Are the images in color? | 2022-04-04 | Yes, the daytime videos are in color. At night with IR LEDs on they have B/W night vision. Thank you! | xmartO | 2022-04-04 |
| Is there a mounting bracket? | 2022-04-01 | It has a mounting piece for ceiling mount. Thank you! | xmartO | 2022-04-01 |
| Is there a mounting bracket? | 2022-04-01 | comes with a mounting plate with 2 holes that can secure to walls and fits into bottom of cam | Tony J Velez | 2022-04-01 |
| Is there a mounting bracket? | 2022-04-01 | Yes its at the bottom of cameta you have to twist it off then screw it where you want it and then twist camera back on | Ghostrider0176 | 2022-04-01 |
| Is there tech support? If so how do I contact them? | 2021-11-25 | Tech support is in the paperwork supplied and online as well. | J. Linton | 2022-08-29 |
| Is there any way to get it to stop marking the video with rectangles? | 2023-01-22 | Please go to camera’s settings - smart detection, uncheck the “humanoid frame”. Thank you! | xmartO | 2023-01-22 |