| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can we use 228gb sd card in this camera? | 2022-12-25 | Hello. Sorry, the maximum SD card storage for this REOLINK 360° View Security Camera is 128GB. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. | ReolinkDirect | 2022-12-25 |
| Does his camera work with ezviz app? | 2022-04-24 | Hello, sorry the battery security camera can not support Ezviz App, it only supports the Reolink APP/Client and you can use it for free. | ReolinkDirect | 2022-04-25 |
| How long are the solar charging cables? | 2022-03-26 | Hello, the solar panel cable has a 4 m connection cable. You also can add up to 2 Solar Panel extension cables so that the total distance can reach up to 13m (43 feet). Here is the link of the solar panel extension cable if you need: https://www.amazon.com/dp/B095KK4L57 | ReolinkDirect | 2022-03-28 |
| Does the app require access to your location to install? | 2022-01-11 | Hello, no, it doesn't need to access your location. | ReolinkDirect | 2022-01-11 |
| Do these cameras work with a 5g modem? | 2023-02-05 | Hello. Yes, this 360 ° view security camera can support 2.4Ghz and 5Ghz wifi. Please refer to the link below to make sure your modem can meet the requirements. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2023-02-06 |
| Will the Argus 2 solar panels I already have connect and work with this camera? | 2021-10-02 | Hello, yes. Reolink Solar panel can work with all Reolink battery-powered cameras, please don't worry about that. However, one solar panel can only be used with one Reolink camera. | ReolinkDirect | 2021-10-03 |
| I have several of these but never used inside. Will the panels charge inside with lights or does it need sunlight | 2023-02-24 | Hello. No, this solar panel can only get power with direct sunlight, and can't work inside. For how to use solar panels effectively, please refer to the link below. https://support.reolink.com/hc/en-us/articles/360011269254. If you need indoor PTZ cameras, we recommend Reolink E1 Zoom: https://www.amazon.com/dp/B07Z841XYD | ReolinkDirect | 2023-02-25 |
| Can these be used with PC? | 2022-06-29 | Hello, yes. Please download the Reolink client on your PC and add the camera to the client to access and control it. | ReolinkDirect | 2022-07-01 |
| If i need to use a wireless repeater, does my cell and the camera need to be on the same ssid wfi or just the same network? | 2022-07-22 | Hello. We suggest connecting your cellphone and the 2K Security Wireless Outdoor camera to the same SSID wifi when initially setting up the camera. After that, you can access the camera remotely if the camera has an internet connection. Feel free to contact us via Amazon Message if you need further assistance. | Reolink | 2022-07-28 |
| Will my dog activate the sensor every time she goes out? | 2022-02-07 | Hello, the pets will change the surrounding heat, therefore, might be detected by the camera. You can lower the sensitivity of the PIR motion sensor and see if it helps. | ReolinkDirect | 2022-02-08 |
| Do the cameras work with a Wi-Fi router of 2.5G? | 2021-09-19 | Hello, yes, it supports 2.4ghz wifi. | ReolinkDirect | 2021-09-19 |