| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hold the phone. i have arlo pro2 cameras and hub. this camera will not save videos triggered by motion to my hub usb? really? | 2022-10-27 | I believe it can but it’s a super cumbersome setup (from what I have read). They push for you to subscribe to their service. | Adam S. Kelly | 2022-10-27 |
| Hold the phone. i have arlo pro2 cameras and hub. this camera will not save videos triggered by motion to my hub usb? really? | 2022-10-27 | If you are having trouble with recording to the hub, please read this article: https://kb.arlo.com/000062727. If further assistance is needed, please navigate to Settings > Support within the Arlo app to explore the support options available to you. | Arlo | 2022-11-02 |
| What’s to stop someone stealing the camera? Doesn’t look like it’s lockable | 2022-09-17 | I put it up at the peak of my garage, can't reach unless you had a 20ft ladder | jeff h. | 2022-09-17 |
| What’s to stop someone stealing the camera? Doesn’t look like it’s lockable | 2022-09-17 | That is correct it is not lockable | Paul | 2022-09-17 |
| What’s to stop someone stealing the camera? Doesn’t look like it’s lockable | 2022-09-17 | Nothing to prevent that. | Blaine M-G | 2022-09-18 |
| What’s to stop someone stealing the camera? Doesn’t look like it’s lockable | 2022-09-17 | Don't buy Arlo anything ever again. They change policies, remove service, and raise prices with little to no notice now. I was a loyal customer for 8 years and bought many cameras, base stations and accessories at steep prices assuming I was paying for the app and cloud service, as advertised, with the package. Overnight they turned off service and ended support. Also no customer service any more without a contract. Crooks and evil corporate owners forgetting about the customers who supported them at the start. Be warned | michael maloney | 2023-01-07 |
| can I use this camera if I don't have a cellphone but a desktop only? | 2022-11-16 | Yes, you can view the Arlo Pro 3 Floodlight via your desktop on the Arlo online portal. | Arlo | 2022-11-18 |
| Is the charging port usb-c (yay!) or micro-usb (boooo!)? | 2022-10-11 | Mine was USB, and I don’t think they’ve changed that. | Kelly J Rigotti | 2022-10-11 |
| Is the charging port usb-c (yay!) or micro-usb (boooo!)? | 2022-10-11 | The charger for the Arlo Pro 3 Floodlight is a magnetic charging cable. | Arlo | 2022-10-12 |
| Can you have the flood light on the whole night regardless of movement? | 2023-04-20 | No not all night. You can manually turn it on for different periods of times but it will turn off when the timer is up. | Marcella… | 2023-04-20 |
| Can you turn off the floodlight and keep the camera on? | 2023-03-17 | Yes, the floodlight can be turned off via the settings on the Arlo Secure App. | Arlo | 2023-03-18 |
| How well does the arlo pro 3 floodlight camera work with the solar charger? | 2023-01-15 | The Arlo Solar Panel works really well with the Arlo Pro 3 Floodlight, it will help the Arlo Pro 3 Floodlight remain charged. | Arlo | 2023-01-16 |
| Do I need the base station or smartthings hub to use with SmartThings? | 2022-06-28 | Base station not necessary, just internet. | Amazon Customer | 2022-06-28 |
| Do I need the base station or smartthings hub to use with SmartThings? | 2022-06-28 | You will need the base station | Corky | 2022-06-28 |
| Do I need the base station or smartthings hub to use with SmartThings? | 2022-06-28 | To integrate your Arlo cameras into the SmartThings app: Make sure that your cameras are disarmed in the Arlo app. Launch the SmartThings app. Log in to your SmartThings app. Tap Marketplace > Things > Safety and Security. Tap Cameras > Arlo. Tap Arlo (connect). Tap Connect to Arlo. Enter your Arlo login credentials, accept the privacy policy, and tap Done. Tap Connect to Arlo Cameras and select the cameras that you want to integrate with the SmartThings app. Tap Done > Next > Done. Tap My Home > Things. Note: Repeat these steps for each Arlo camera that you want to integrate into your SmartThings app. | Paul | 2022-06-28 |
| Do I need the base station or smartthings hub to use with SmartThings? | 2022-06-28 | Arlo says you don’t. But I returned the floodlight camera because I couldn’t get it to connect to my router. I then bought an Arlo Pro 4, and am having the same difficulties. Make sure you have a 2.4Ghz (dual band) router. Cameras only connect to 2.4, and your phone needs to be connected to the same gateway when you add the camera. The Arlo 4 actually connected and worked, but the battery went dead and I haven’t been able to get it back online since. I’ll be calling Arlo support. Hope this helps. | Thomas Reilly | 2022-06-29 |
| Why is it making pretty annoying tricking/cracking sound from camera while watching live and in recorded videos. no phones near by? | 2022-09-29 | For assistance with any noises coming from he camera, please navigate to Settings > Support in the Arlo App for service options available to you. | Arlo | 2022-09-30 |
| Can you configure an audio message to start when object detected? For example, message on speaker "you are being recorded" starts when light comes on | 2022-10-25 | no. there is no option for anything like that for this camera | Pol | 2022-10-25 |
| Can you configure an audio message to start when object detected? For example, message on speaker "you are being recorded" starts when light comes on | 2022-10-25 | No it will only turn on the light and siren. (though my siren no longer works after a year) | Scorrao | 2022-10-25 |
| Can you configure an audio message to start when object detected? For example, message on speaker "you are being recorded" starts when light comes on | 2022-10-25 | I have not found a way to automate or configure multiple actions. The Arlo software only allows reaction to an event… like motion detection. It will record the event triggered by motion and that’s it. The only thing you can configure is activity zones. I hope this helps. | Dennis | 2022-10-27 |
| in night mode, does floodlight come on with motion and go off after some time without siren? | 2022-09-17 | Yes, you can opt to have the floodlight activate when motion is detected in the settings. The light turns off shortly after motion is no longer detected. The duration the light is left on after motion is not adjustable and turns off rather quickly after the motion stops (similar to how the recording stops). You can opt to have a siren activate if you want it to, I chose not to do that. | blackfox23 | 2022-09-17 |
| in night mode, does floodlight come on with motion and go off after some time without siren? | 2022-09-17 | Yes, the flood light activates on motion and time delay off… | Ron Martin | 2022-09-17 |
| in night mode, does floodlight come on with motion and go off after some time without siren? | 2022-09-17 | Yes! The siren only comes on if you activate it. If you get the charging cord that plugs into electric, the light is much brighter. I actually had to turn my lumens down because it was too bright | Robin A. | 2022-09-17 |
| in night mode, does floodlight come on with motion and go off after some time without siren? | 2022-09-17 | I don’t have a siren attached to my system. I have a microphone and speaker. The motion activation works the same day or night from my experience, so if you trigger the siren when motion is detected during the day, I would expect it to trigger the siren at night also | Dennis | 2022-09-18 |
| Can the pro 3 floodlight connect using cellular hotspot? | 2023-03-30 | Not sure about that. Question may need to go directly to Arlo. Sorry about that | Gina Farnsworth | 2023-03-30 |
| Can the pro 3 floodlight connect using cellular hotspot? | 2023-03-30 | Sorry, I don’t know. I would try to call Arlo. Good luck, hope you get your answer. | Paul Hanley | 2023-03-31 |
| Can the pro 3 floodlight connect using cellular hotspot? | 2023-03-30 | The Arlo Pro 3 Floodlight can connect to any 2.4 GHz network | Arlo | 2023-04-03 |
| Can the pro 3 floodlight connect using cellular hotspot? | 2023-03-30 | Yes. We have only Verizon Wireless connectivity in our home, and the light works well with our iPhones through our hotspot. It’s an excellent system. | Michael O. Simmons | 2023-04-03 |
| what’s the battery watt hours? | 2022-11-29 | The Pro 3 Floodlight’s Battery Life varies depending on the amount of usage and is affected by the amount of spotlight usage. The battery can last anywhere from 1 to 6 months battery life depending on individual usage | Arlo | 2022-12-02 |
| Is this compatible with 220 ac volts? Thank you! | 2023-02-18 | Runs off of 110 volts… | Marcella… | 2023-02-18 |
| Is this compatible with 220 ac volts? Thank you! | 2023-02-18 | The charger that comes with the Arlo Pro has an input voltage of 100-240V 50/60hz so it will work fine on 220v | Arlo | 2023-02-24 |
| How to set floodlight to come on when motion is near? | 2023-02-16 | you have to acess from your account theough the pc or your phone in sertings | Joe DiBen | 2023-02-16 |
| How good at 40 below? | 2022-11-20 | I have noticed that the battery needs charging more often with colder temperatures | Gaye A. Davis | 2022-11-20 |
| How good at 40 below? | 2022-11-20 | The operating temperature for the Arlo Pro 3 Floodlight is -4°F to 113°F (-20°C to 45°C). | Arlo | 2022-11-23 |
| Will the security system work with IPhone? | 2023-03-09 | Yes it works well | Gaye A. Davis | 2023-03-09 |
| Will the security system work with IPhone? | 2023-03-09 | Yes. Works on mine | Brenda | 2023-03-10 |
| Will the security system work with IPhone? | 2023-03-09 | Yes, the Arlo Security System is compatible with an iPhone. | Arlo | 2023-03-10 |
| what are directions for moving camera to new location? | 2023-03-09 | To move the Arlo system to a new location ( other than physically removing cameras ) it can be as simple as unplug, move , re-plug into new router at location | Arlo | 2023-03-10 |
| Hola es resistente al agua ? | 2022-10-21 | The Arlo Pro 3 Floodlight is weather resistant. | Arlo | 2022-10-26 |
| Curious if this cam has better performance with the Arlo hub or direct to WiFi? | 2023-05-13 | I use direct with WIFI. I have not used the Arlo hub | slk918 | 2023-05-13 |
| Do they sink with the google home app? | 2023-01-27 | We don’t have Google Home, so I don’t know. | Michael O. Simmons | 2023-04-03 |
| Will this work with the original Arlo hub? | 2023-02-16 | No, the Arlo Pro 3 Floodlight is compatible with Arlo Smart Hubs VMB4000 and above | Arlo | 2023-02-18 |
| I see that you can manually turn the flood light on however, it only stays on for a duration of 20 minutes. Can you turn it on for another 20 minutes? | 2022-11-30 | Yes, the Floodlight can either be turned on manually via the app or once it detects motion. You can set it to turn on anywhere from 1 to 20 minutes at a time. | Arlo | 2022-12-02 |
| Is it easy to mount this on to brick? | 2022-07-14 | I didn't mount it on brick but I would think with the right tools you can. | Happily shopping | 2022-07-14 |
| Is it easy to mount this on to brick? | 2022-07-14 | Nope. Probably need concrete bit, hammer drill and anchors to do it right. | George Smallfield | 2022-07-14 |
| Will it work with Starlink? | 2022-11-18 | Yes | Robert | 2023-01-27 |
| Replacement housing: after i charge my floodlight and return it to the mounted housing, it doeant stay secure. i have had to use tape. replace housin | 2023-04-09 | For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. | Arlo | 2023-04-12 |
| Will this work with Arlo Pro 2 system? | 2023-01-13 | Yes | Robert | 2023-01-27 |
| Where can I buy a extra battery for this camera? | 2022-05-17 | Short answer: Directly through Arlo. Long answer: You need to add your email address to the Out of Stock Email Notification list because this item does get replenished at odd times and sells out faster than the speed of light. | ukkospilvi | 2022-05-19 |