| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Arlo: can i access the video on smarthub local storage remotely (you know like traveling out of town) without having the paid service? yes or no | 2023-03-16 | Yes, you can use direct storage access. For details, please read the following article: https://kb.arlo.com/000062337. | Arlo | 2023-03-18 |
| Will the Arlo wireless doorbell sync with the Ultra 2 storage smart hub? | 2023-03-11 | Yes it will. You can also sync doorbell to camera also | eric | 2023-03-12 |
| Will the Arlo wireless doorbell sync with the Ultra 2 storage smart hub? | 2023-03-11 | Yes, the Arlo Wireless Doorbell is compatible to the Arlo Ultra 2 Smart Hub. | Arlo | 2023-03-14 |
| can this ultra base be used next to another arlo base? | 2023-05-03 | Yes, you bind each camera to each base | TurbineNut | 2023-05-03 |
| can this ultra base be used next to another arlo base? | 2023-05-03 | The Arlo Ultra 2 Camera is compatible with any Arlo Smart Hub VMB4000 and above. | Arlo | 2023-05-05 |
| Can I use sd card 512gb or 1 tb .? I would like to use the high capacity.answer please thanks | 2023-03-01 | Either one will work, the Arlo Smart Hub formats storage devices using the FAT32 file system, which supports a maximum of 2 TB of storage space. The formatting process reduces the capacity of larger storage devices to a maximum of 2 TB. | Arlo | 2023-03-02 |
| Any one else's timeline not working? | 2023-03-11 | Mine was so unreliable that I returned them. | Stephen DH | 2023-03-21 |
| I am not technical. I want two security cameras. But not sure why thid package is so expensive. What is a smart hub? | 2023-02-27 | The smart hub connects to your WiFi and allows you to view videos on your smartphone and store them on Arlo’s cloud service or on a SIM card. | Michael | 2023-02-27 |
| Do you need the premium secure service to access videos on my local storage? | 2023-03-15 | You will need one of the paid services. | Nelson | 2023-03-15 |
| Do you need the premium secure service to access videos on my local storage? | 2023-03-15 | A subscription is not required for local storage, for details please read following article: https://kb.arlo.com/1146857. | Arlo | 2023-03-16 |
| For some reason all my ext cams stopped recording - why? | 2023-03-11 | Maybe cloud trial account expire | bcom | 2023-03-11 |
| For some reason all my ext cams stopped recording - why? | 2023-03-11 | We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. | Arlo | 2023-03-14 |
| How to get rid of orange light with 3 lines on my driveway camera? | 2023-04-29 | We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you. | Arlo | 2023-05-03 |
| Base station altra 2 camera can ad on Arlo pro 4 | 2022-12-29 | The Arlo Pro 4 Cameras are compatible with Arlo Smart Hub VMB4000 and above. | Arlo | 2022-12-30 |
| Changing the batteries sucks - can this hook up to solar where i never have to take the batteries out or fiddle with the unit? | 2023-01-28 | Yes, there is a Arlo solar panel VMA5600. Bought one but haven’t mounted it yet. | Michael | 2023-01-28 |
| Changing the batteries sucks - can this hook up to solar where i never have to take the batteries out or fiddle with the unit? | 2023-01-28 | Yes, Arlo and many other companies make small solar panels that plug directly in to the camera using the magnetic charge port on the bottom of the camera. The panel has to be mounted where it can receive direct sunlight for most of the day to be effective. | D Kaufman | 2023-01-29 |
| Changing the batteries sucks - can this hook up to solar where i never have to take the batteries out or fiddle with the unit? | 2023-01-28 | Yes, the Arlo Ultra 2 Camera is compatible with the Arlo Solar Panel Item No. VMA5600-20000S | Arlo | 2023-01-30 |
| Arlo just bricked these cameras in their 'end of life' email? Do not buy again? | 2023-01-03 | Not sure, but I have 4 of these cameras and 2 doorbells cameras and im currently having issues with 2 cameras with motion detection. Which one camera I have a pending open ticket to replace/repair. I'm still waiting at the moment and it has been a week now. | Alonzo Warren | 2023-01-04 |
| Can this smart hub be used with the arlo pro 3 cameras as well | 2023-04-17 | Yes | Deyson jaramillo | 2023-04-17 |
| Can this smart hub be used with the arlo pro 3 cameras as well | 2023-04-17 | Yes. You can use it with all Arlo cameras | eric | 2023-04-20 |
| hola buenos dias, cuantas camaras se le pueden conectar al hub? tengo dos y le quiero agregar dos mas, total 4 camaras | 2023-02-04 | Puedes hacerlo, 4 soporta perfecto | Leonardo Hernandez | 2023-02-05 |
| Why is the night vision so bad?? Both color night vision and black and white are identical and see nothing at night. | 2023-04-24 | Not sure, but my night vision works well. On the contrary, I am selling all of my Arlo cameras plus the solar panels I bought to keep the battery charged. Their monthly fee as gone up and its not worth it. | Alonzo Warren | 2023-04-24 |
| Will Arlo essential spotlight cameras work with this base station? | 2022-12-16 | They work best with the hub, but also work with base station. Won’t work without one of these. May have trouble handling conflict between 2G and 5G, make sure all match. No phone support at all, so good luck! | scott | 2022-12-16 |
| Will Arlo essential spotlight cameras work with this base station? | 2022-12-16 | Yes, the Arlo Essential Spotlight Camera is compatible with any Arlo SmartHub VMB4000 and above. | Arlo | 2022-12-20 |
| Does this camera work with frigate? or have an rtsp stream? | 2022-12-27 | No, the Arlo Ultra 2 camera is not compatible with frigate. | Arlo | 2022-12-30 |
| Does the arlo secure app works in taiwan with the kit of arlo cameras and smarthub bought from amazon us? | 2023-03-21 | I found the arlo to be unreliable (failed to record at times), the customer service horrible, and the instructions convoluted. I returned them. | Stephen DH | 2023-03-21 |
| Does the arlo secure app works in taiwan with the kit of arlo cameras and smarthub bought from amazon us? | 2023-03-21 | For details on where Arlo Secure is available, please refer to this article: https://kb.arlo.com/000062249. | Arlo | 2023-03-22 |
| Use batteries? | 2023-03-31 | Rechargeable | Jim Soukup | 2023-04-01 |
| Use batteries? | 2023-03-31 | The cameras use rechargeable battery included in the kit | eric | 2023-04-01 |
| Use batteries? | 2023-03-31 | yes rechargeable | Jospeh Munch | 2023-04-01 |
| Use batteries? | 2023-03-31 | Yes | Alonzo Warren | 2023-04-01 |
| Use batteries? | 2023-03-31 | This is a terrible product with arcane instructions and is a bandwidth hog. I finally returned mine. | Stephen DH | 2023-04-02 |
| Use batteries? | 2023-03-31 | Yes. This company’s stuff is proprietary; uses their own batteries. You can also buy outlet and solar chargers. They are expensive, but I just read another review of 10 popular security cameras, and only one was sufficiently secure that it was unlikely to be hacked into; Arlo. | Scotty Joe | 2023-04-02 |
| Use batteries? | 2023-03-31 | Yes it uses its own specific battery which should come with the set. I would recommend wiring directly so you wont have to be removing the battery every time it's low to charge it. | ISMAEL S. | 2023-04-02 |
| How many lumens is the spotlight when set to maximum brightness? | 2023-01-11 | The Arlo Ultra 2 Camera is bright enough to illuminate the camera's field of view. | Arlo | 2023-01-13 |
| How bright is the integrated spotlight for the Ultra 2, measured in lumens? | 2023-02-15 | The Arlo Ultra 2 Spotlight is bright enough to cover the cameras field of view. | Arlo | 2023-02-16 |
| On the above chat, the Ultra2 cannot connect directly to wi fi, then how is it conncet to internet? | 2023-01-16 | Well, it should connect to ur base station, then to ur Wi-Fi | Edownhiller | 2023-01-16 |
| On the above chat, the Ultra2 cannot connect directly to wi fi, then how is it conncet to internet? | 2023-01-16 | The Arlo Ultra 2 Camera can connect directly to any 2.4/5 GHz WiFi connection | Arlo | 2023-01-17 |
| On the above chat, the Ultra2 cannot connect directly to wi fi, then how is it conncet to internet? | 2023-01-16 | It connects to the box in the picture (arlo wifi router) the arlo router is connected to the internet by cat5 cable | CamperMan | 2023-01-17 |