| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| how does it alert me? | 2023-04-16 | It send a photo to your phone or computer displaying the action and time of the alert | Healty Guy | 2023-04-16 |
| how does it alert me? | 2023-04-16 | On your phone thru an app. | Irish Kat | 2023-04-17 |
| how does it alert me? | 2023-04-16 | Text notification from the cloud edge app. | Ripper | 2023-04-17 |
| my router just got upgraded to a 5g. cameras wont connect does it have something to do with my router upgrade? | 2022-10-12 | The camera on works on a 2.4Ghz WiFi network | Sue Lawson | 2022-10-12 |
| my router just got upgraded to a 5g. cameras wont connect does it have something to do with my router upgrade? | 2022-10-12 | Yes. The camera works on the 2.4 Ghz WiFi. You may have a dual WiFi router. Check with your provider of the service. | Michael3 | 2022-10-12 |
| my router just got upgraded to a 5g. cameras wont connect does it have something to do with my router upgrade? | 2022-10-12 | Your router is going to be faster. You might have to got thru reconnecting the cameras to the router deleting them and then re-adding them as a battery camera. Make sure you connect them to the 2.4G WIFI NOT to the 5G WIFI...They ONLY connect via 2.4G WIFI... | Vic Moretti | 2022-10-13 |
| Camera has failed. Unable to rreach the website or email in the instructions. Reset hole is empty. Unable to reset the camera? | 2022-11-14 | Make sure you have an accurate Wi-Fi password installed along with a 2ghz router. | Clifton | 2022-11-15 |
| I have 5 of the iegeek 1080p outdoor wireless cameras. Will the same camhipro iphone software work with legacy cameras and the current Generation? | 2023-06-18 | I'm not sure, the app. I use is Cloud edge. | Jim C. | 2023-06-18 |
| Why is the camera "clanging" every 30 seconds when I try to connect? Also, facctory reset button does not work. | 2023-04-10 | I haven’t had an issue like that. But I would definitely contact ieGeek. If you are within the return time you can get it replace or if within the warranty time they can replace the unit. | Jennifer | 2023-04-10 |
| Why is the camera "clanging" every 30 seconds when I try to connect? Also, facctory reset button does not work. | 2023-04-10 | Don’t have answer but I would suggest returning it! Mine doesn’t make any sound unless I push siren button. Think you got defective one! | Debra L Miller | 2023-04-11 |
| What's the motion detection range on this camera? | 2022-10-25 | I have mine set on the most sensitive setting and it’s about 100 ft on mine. | Todd Henry | 2022-10-25 |
| What's the motion detection range on this camera? | 2022-10-25 | Motion range can be adjusted in your settings. Typically covers an adequate back & front yard or parking lot. Along with sensitivity of the motion activation on a 1-10 graph. | Clifton | 2022-10-25 |
| What's the motion detection range on this camera? | 2022-10-25 | About 50 feet max. But it also depends on a variety of other things. Works best at about 10 feet above ground, for a direct line of sight. Light and dark will affect triggering, as well as object size. Speed of object will also affect detection. | Michael3 | 2022-10-25 |
| How many lumens does the light put out? | 2022-11-12 | Mine only put out an infrared light for night. No lumens. | Todd Henry | 2022-11-12 |
| How many lumens does the light put out? | 2022-11-12 | I don’t recalled the exact lumens however your question refer to if the night Visio. Is acceptable at night the answer is absolutely it s appear in black and white but very good pic even for a picky person I love my cameras specially at night Good luck you will no doubt love it as I do | Healty Guy | 2022-11-12 |
| How many lumens does the light put out? | 2022-11-12 | It’s a newer version. no I don’t have a light . | Mike Cheatham | 2022-11-12 |
| Can hook up my QR code in box not working what to do ? | 2023-05-22 | I can't answer by experience. My unit connected and works fine. I suggest that you reset the camera and your wifi system. Then be sure to follow all the instructions carefully. Try it again step by step. Good luck. | Michael3 | 2023-05-23 |
| does this cam have optical or digital zoom? | 2022-10-30 | Digital | B. Henderson | 2022-10-30 |
| does this cam have optical or digital zoom? | 2022-10-30 | Not that I am aware You may be able to manipulate the file. | SacScotty | 2022-10-31 |
| what size usb cable does it use? I'd like the name of the specific kind so I can order compatible solar panels | 2023-06-18 | Good idea. Usb Micro B will work. | Michael3 | 2023-06-18 |
| what size usb cable does it use? I'd like the name of the specific kind so I can order compatible solar panels | 2023-06-18 | These cameras use a micro-usb cable. You can order this camera with solar charger as well. I have ordered them both ways, with the solar panel and without. Hope this helps. | Jeremy Briley | 2023-06-18 |
| I have this camera. Can I purchase a solar charger? | 2022-10-05 | It has a usb socket on bottom of it. So...as long as the charger is able to plug in, it should work. | Michael3 | 2022-10-05 |
| I have this camera. Can I purchase a solar charger? | 2022-10-05 | Yes. You can actually buy it with a solar charger. The solar charger is available from the same seller | JGE75 | 2022-10-05 |
| I have this camera. Can I purchase a solar charger? | 2022-10-05 | Hello You can get these with a Solar panel attached just check it out in Amazon | Sue Lawson | 2022-10-05 |
| I have this camera. Can I purchase a solar charger? | 2022-10-05 | Yes you may | Healty Guy | 2022-10-05 |
| Is the website or email not available to send problems? Sent emails and attempted to contact website. No luck? Need a new web or email address? | 2022-11-14 | Go to the app’s customer service portal. Or try updating the app. | Clifton | 2022-11-15 |
| will this cam connect to the cloud edge app? | 2022-11-16 | Yes, this 2K Outdoor Security Camera support "ieGeek Cam" and "CloudEdge" app. | REALG TECH US | 2022-12-01 |
| What is the minimum focal length? I'd like to use it as a bird cam. | 2023-03-02 | I don't think think these will work as a bird cam unless they are set up very close to a nest. | Ripper | 2023-04-17 |
| I need to replace the metal mount, so you have them for sale? | 2023-03-19 | They use a standard camera mount so any generic should work. I have used mounts from fake cameras with these. | Ripper | 2023-04-17 |
| Can I install this camera higher than 10 ft | 2023-03-14 | Camera can be mounted 7-10 ft above ground. Mine is 7. Adjustable angle and depending on you record setting the battery can last 3-4 months. | Jennifer | 2023-03-14 |
| Can I install this camera higher than 10 ft | 2023-03-14 | Yes | Vic Moretti | 2023-03-15 |
| Can I install this camera higher than 10 ft | 2023-03-14 | Yes you can and you can install it on a 4 story building as long a wifi connection | Sue Lawson | 2023-03-15 |
| Can I install this camera higher than 10 ft | 2023-03-14 | I don’t see why not! Just keep in mind the higher up you go you wi fi connection might be compromised..Mine our on my porch up under the eves there about 8ft and I liked them so well, I purchased a set for my sons house his are 10 ft maybe more. | Debra L Miller | 2023-03-16 |
| Can I install this camera higher than 10 ft | 2023-03-14 | Yes. As long as it’s within close proximity of a strong & effective Wi-Fi signal. Devoid of trees,barriers,etc. | Clifton | 2023-03-16 |
| Graba constantemente? O solo cuando hay movimiento? | 2023-02-11 | Esas cámaras trabajan bien nadamas al principio después se descargan muy rápido y el vendedor ya no quiere reemplazarlas reemplazamos una de las cámaras y nos enviaron otra de diferente marca y usada y siguió igual se descarga y ya no nos la quisieron cambiar | Amazon Customer | 2023-02-11 |
| Graba constantemente? O solo cuando hay movimiento? | 2023-02-11 | Solo con el movimiento. | Ivy | 2023-02-12 |
| Hi we bought 4 camera's,. If i buy 4 more can i use the same app to connect and view all 8 off theme? | 2023-04-17 | Should work fine, I have 6 in use currently. | Ripper | 2023-04-17 |
| Does this work with Starlink? | 2022-10-15 | Yes it should. | Todd Henry | 2022-10-25 |
| How can i change the order in which the camera's are viewed on my phone. The 4 camera's to appear in one grid and 2 camera's on another grid. | 2023-02-11 | Delete the camera you have in the first place and load the camera you want to show first if you have more then 3 or 4 cameras you may have to delete them all and start all over again with the one you want to show up first them reinstall the others best of luck | Sue Lawson | 2023-02-12 |
| How can i change the order in which the camera's are viewed on my phone. The 4 camera's to appear in one grid and 2 camera's on another grid. | 2023-02-11 | You may have to reinstall & label them in the order you’ll want them viewed in a particular grid-like fashion. | Clifton | 2023-02-12 |