| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you download the 24/7 recordings from SD card to Macbook to view on laptop? | 2023-04-12 | yes you can watch the videos on your macbook, but the recordings will only be when the camera detects movements , so you will have to download several short videos | Amazon Customer | 2023-04-12 |
| Can you download the 24/7 recordings from SD card to Macbook to view on laptop? | 2023-04-12 | Hi! Yes, for detailed instructions on how to view the Micro SD card's recorded footage on a Mac, please refer to TP-Link FAQ 2905 on our official website. | TP-LINK Support Force | 2023-04-17 |
| Do I have to purchase an SD card for this to work? | 2023-04-05 | You don't need to buy or use a card, you can use it without it, but The camera will overwrite the oldest files when the microSD card memory is full. | Kikitos | 2023-04-05 |
| Do I have to purchase an SD card for this to work? | 2023-04-05 | Yes you do. Also have to subscribe kasa to track everything otherwise its not gonna save anything | Manpreet Deol | 2023-04-05 |
| Do I have to purchase an SD card for this to work? | 2023-04-05 | Yes you have to buy Sd card max 128 Gb you can also use 256gb | MK Home products | 2023-04-05 |
| Do I have to purchase an SD card for this to work? | 2023-04-05 | Yes you do. | Emily Thomas | 2023-04-05 |
| Do I have to purchase an SD card for this to work? | 2023-04-05 | No, but you will need to subscribe to the cloud storage if you want anything recorded | Janita R. | 2023-04-06 |
| My boyfriend is a trucker and he drives all over the US would he be able to use this to | 2023-03-23 | You need WiFi to use it. | Savannah Hopkinson | 2023-03-24 |
| My boyfriend is a trucker and he drives all over the US would he be able to use this to | 2023-03-23 | Hi! This camera must be installed within a network that provides 2.4GHz Wi-Fi and Internet connectivity. | TP-LINK Support Force | 2023-03-28 |
| Can usb power cord be extended with male female usb extension cord? | 2023-04-12 | Yes. | TP-LINK Support Force | 2023-04-17 |
| Why does the camera scan the entire room when turned on? | 2023-05-21 | I like that. Lol... Making sure it's fully functional. Movement wise. | Nina Rogers | 2023-05-21 |
| Why does the camera scan the entire room when turned on? | 2023-05-21 | Look at the description of the camera | Kandii | 2023-05-23 |
| Why does the camera scan the entire room when turned on? | 2023-05-21 | My guess is that it goes through its entire motion to make sure it works, then stops at front facing center | jim ktytor | 2023-05-26 |
| If i buy 2 cameras, will they both work together or separately?? | 2023-01-30 | i would not buy anything off this company custermer service very bad had ours 6 months broke came with 2 year replacement sent screen shot wanted invoice how much proof they need where says last bought ? buy a diffent brand | Jeff | 2023-01-30 |
| Can you view live & recorded video on a pc, laptop or tablet with an inserted sd card and w/o a paid subscription? | 2023-05-29 | Well if you have the app and the SD card is for 24 hour surveillance | Kandii | 2023-05-30 |
| Can you view live & recorded video on a pc, laptop or tablet with an inserted sd card and w/o a paid subscription? | 2023-05-29 | Hi! The camera will record 24/7 to the inserted Micro SD card (not included). The Kasa app (Android and iOS) is required for setup, interfacing, and management of the camera. PC/laptop is not supported. | TP-LINK Support Force | 2023-06-06 |
| Donde me coloco la tarjeta de almacenamiento? | 2023-05-24 | Tiene que levantar el lente asía arriba y en la parte de abajo esta la abertura para poner la tarjeta de memoria | Emilde Romero | 2023-05-25 |
| Donde me coloco la tarjeta de almacenamiento? | 2023-05-24 | The Micro SD card slot is beneath the lens. Gently push the camera lens upwards to reveal the reset button and Micro SD card slot. | TP-LINK Support Force | 2023-06-01 |
| when I mount it upside down on the ceiling the picture is upside down! how to fix it? | 2023-02-04 | That I have no clue mine is on a table | Kimberlee Linette | 2023-02-04 |
| when I mount it upside down on the ceiling the picture is upside down! how to fix it? | 2023-02-04 | "Video Rotation" In your KASA app, go to your settings, find the "Video Rotation" and select the "upside down" setting. This should fix your problem. | Firefighter Mike | 2023-02-07 |
| when I mount it upside down on the ceiling the picture is upside down! how to fix it? | 2023-02-04 | Hi! In the Kasa app, in the camera's Device Settings, there is an option to flip the image/video. | TP-LINK Support Force | 2023-02-07 |
| Se puede configurar para idioma español?, funciona con google home mimi? | 2023-04-04 | Si, puedes configurarlo al español y funciona con ALEXA, ASISTENTE DE GOOGLE, IFTTT Y SAMSUNG SMARTTHINGS | Abril Robles | 2023-04-04 |
| Se puede configurar para idioma español?, funciona con google home mimi? | 2023-04-04 | se puede configurar con ambos asistentes de voz, sin embargo no tiene sentido por que es una camara funciona en automatico, solo debes entrar a la app y tienes todo, los asistentes de voz con las camaras no tiene mucho por hacer, o si la pregunta es si transmite la imagen al asistente de voz, yo no lo he visto hasta ahora | luis bernal | 2023-04-04 |
| Se puede configurar para idioma español?, funciona con google home mimi? | 2023-04-04 | Hi! Yes, the Kasa app supports multiple languages, including Spanish. You can also integrate Kasa with Google Home/Assistant. | TP-LINK Support Force | 2023-04-11 |
| Se puede configurar para idioma español?, funciona con google home mimi? | 2023-04-04 | la camara dispone para configurar en varios idiomas, español incluido, no lo he probrado con google home pero con alexa funciona sin inconvenientes | Emilio | 2023-04-13 |
| When 2 phones are connected to the camera and one or both of them need to use the voice option, will both of them be able to use the voice option? | 2023-03-27 | No | Desiree A | 2023-03-31 |
| can you reveiw the footage without it being live | 2023-02-12 | Yes, using an SD card or paying for a subscription. You need to store it somehow. If you don’t use any of those two then you can all view live video. | Sophos | 2023-02-19 |
| can you reveiw the footage without it being live | 2023-02-12 | Yes, as long as a Micro SD card (not included) of a compatible capacity is inserted in the camera. | TP-LINK Support Force | 2023-02-22 |
| I bought this camera 2 weeks ago & i can not figure out how to have playback recording? i put in a sd card but i’m confused on how to work it | 2023-05-17 | There is a video tutorial of how to do this on Youtube. Search on "Downloading a Recorded Clip from a Kasa Camera". Basically, your SD recording clips are viewable/downloadable to your phone using the Kasa app there. | Grayslake | 2023-05-17 |
| I bought this camera 2 weeks ago & i can not figure out how to have playback recording? i put in a sd card but i’m confused on how to work it | 2023-05-17 | Turn on 24/7 recording in the app settings. View on your phone | SJ | 2023-05-18 |
| Why i cannot connect kasa 2k qhd security camera xfinity hot spot? i can connect (with id) to this hotspot works for my internet and smart tv. | 2023-02-13 | The cameras support only 2.4GHz. You don’t provide enough information to understand your issue. Since you have a router from xfinity I would start from there. You need to figure out if you broadcast at 2.4Ghz and so on. If your router work with your internet I’m confident it is because it’s supposed to deliver that service but unrelated to the wireless setup. If your smart tv connect perhaps it can do so because a. You are using a wire b. You connected at 5.GHz c. The channels you selected under 2.4GHz are compatible. In any case your tv and internet are unrelated factors and lack lots of details for us to understand your connectivity issue. I would focus on the wireless modes and channels of your router. There is a slight chance your cameras Wi-Fi doesn’t work but you can tell by checking if it detects other surrounding networks. | Sophos | 2023-02-19 |
| Why i cannot connect kasa 2k qhd security camera xfinity hot spot? i can connect (with id) to this hotspot works for my internet and smart tv. | 2023-02-13 | Hi! The camera requires an encrypted, 2.4GHz Wi-Fi network within range for connectivity. Please ensure your hotspot is emitting the correct network type. | TP-LINK Support Force | 2023-02-23 |
| how do you access pictures on the sd card? | 2023-02-15 | Select playback and memory then you can view what is stored in the SD card. If you click the picture or video icon while viewing then that gets stored under memory and you can download it. | Sophos | 2023-02-19 |
| how do you access pictures on the sd card? | 2023-02-15 | In the Kasa app, select Playback and Memory, then you can view stored video that the camera recorded to the card. | TP-LINK Support Force | 2023-02-23 |
| Are you able to use this camera as a webcam as well? thamks! | 2023-05-19 | You can keep the app open and have a live feed, yes. | Allison Roesberry | 2023-05-19 |
| I connected to my wifi network but the kasa spot cam says "cannot connect to internet". how do i connect to the internet?? | 2023-02-26 | If you have an I phone, go to Setting when asked, then look look searched network, you will find KASA camera name in network found; you should be able to be connected to your WIFI, once you tapped onto the KASA; however, if this is your first set up, then your phone will ask for password to your WIFI. If it still doesn’t work, then turn off your router/ WiFi, then repeat steps mentioned before | Heather Chao | 2023-02-26 |
| I connected to my wifi network but the kasa spot cam says "cannot connect to internet". how do i connect to the internet?? | 2023-02-26 | I didn’t have this problem but someone else who got a different camera had to go into the app settings and allow it to connect to internet. Worth a shot! | Katie… | 2023-02-26 |
| No video being stored on local sd card. the amazon basics card came formatted fat32 and works on pc. what am i doing wrong? | 2023-04-01 | I can't even get mine to work at all. | MEM | 2023-04-02 |
| Detecta la presencia de Gatos en la noche y envía notificación a teléfono? | 2023-04-13 | No se si de gatos, las notificaciones que envia son “se ha detectado un movimiento” ó “se a detectado una persona” y si, envía notificaciones al tlf, tienes que activarlas en la configuración | Abril Robles | 2023-04-13 |
| Detecta la presencia de Gatos en la noche y envía notificación a teléfono? | 2023-04-13 | Detecta todo movimiento, y es opcional activar avisos al celular mediante la aplicación | Tito Abril | 2023-04-13 |
| Detecta la presencia de Gatos en la noche y envía notificación a teléfono? | 2023-04-13 | detecta todo tipo de movimiento de personas y mascotas y notifica al celular la accion para revision. | Emilio | 2023-04-14 |
| Detecta la presencia de Gatos en la noche y envía notificación a teléfono? | 2023-04-13 | Todo tipo de movimiento e incluso hsta el más mínimo sonido (obviamente debes Configurar la cámara y el tipo de sensibilidad con la que tú quieres ) | Jaime | 2023-04-14 |
| Detecta la presencia de Gatos en la noche y envía notificación a teléfono? | 2023-04-13 | Todo lo que pase por ahy, lo detectable Segundo la sesibilidad que levpongas | Emilde Romero | 2023-04-15 |
| Detecta la presencia de Gatos en la noche y envía notificación a teléfono? | 2023-04-13 | It can, as long as the activity zones and detection settings are configured to suit your needs. | TP-LINK Support Force | 2023-04-17 |
| what is the color of the charging cable? White or black? | 2023-05-23 | Mine is a black cable/wire.... | Raymond Karl | 2023-05-23 |
| what is the color of the charging cable? White or black? | 2023-05-23 | White came with the white camera | Boyd V | 2023-05-23 |
| what is the color of the charging cable? White or black? | 2023-05-23 | White | Charlie | 2023-05-24 |
| what is the color of the charging cable? White or black? | 2023-05-23 | Black | Twin2 | 2023-05-24 |
| what is the color of the charging cable? White or black? | 2023-05-23 | Hi! The included power cable for the Kasa KC410S is white. | TP-LINK Support Force | 2023-06-01 |
| Do you have to manually format the SD card, or will it write over the previous recordings??? | 2023-03-22 | It will write over previous recordings after about 6-7 days! | Allison Aleman | 2023-03-22 |
| Will it still sense motion and record to the SD card if my Wifi goes down? | 2023-05-07 | I would assume it would being it has the card mounted on the camera. You would not of course be able to monitor with phone. | Benny | 2023-05-07 |
| Will it still sense motion and record to the SD card if my Wifi goes down? | 2023-05-07 | No | MATPITA AASHISH LLC | 2023-05-07 |
| Will it still sense motion and record to the SD card if my Wifi goes down? | 2023-05-07 | No | Mat Pita | 2023-05-07 |
| How do you get the two way device to work? You can hear me through camera but when people talk back its just lips moving with no sound from my phone | 2023-04-12 | There is a small speaker icon in the lower right corner, click it so their is no line going through the icon. This allows you to hear what is going on in the room. Love it! I can talk to my dogs and hear them. | Amazon Customer | 2023-04-12 |
| How do you get the two way device to work? You can hear me through camera but when people talk back its just lips moving with no sound from my phone | 2023-04-12 | Hi! Please ensure your phone's media volume is adequately adjusted while using the Kasa app. | TP-LINK Support Force | 2023-04-17 |
| I do not necessarily want to record. I simply want to view my dogs in the yard (let's say two hours, continues showing). I that possible? | 2023-05-15 | I have not placed a sims card in my camera but i am able to go on the app in watch my camera as long as i desire. | Amazon Customer | 2023-05-15 |
| I do not necessarily want to record. I simply want to view my dogs in the yard (let's say two hours, continues showing). I that possible? | 2023-05-15 | Yes , 24/7 if you want | Teocasshop | 2023-05-15 |
| I do not necessarily want to record. I simply want to view my dogs in the yard (let's say two hours, continues showing). I that possible? | 2023-05-15 | You can view it live for as long as you want, and if you have a memory card installed then you can back up and view what ever. Can be viewed easy on cell phone. | Benny | 2023-05-15 |
| I do not necessarily want to record. I simply want to view my dogs in the yard (let's say two hours, continues showing). I that possible? | 2023-05-15 | Nah! It would ask you every 10 mins if you want to continue streaming.. very annoying! | Charlie | 2023-05-16 |
| Does the Kasa app allow you to schedule when the camera records video rather than having 24/7 recording? | 2023-06-01 | Yes ! | Florin Sixt | 2023-06-01 |
| Does the Kasa app allow you to schedule when the camera records video rather than having 24/7 recording? | 2023-06-01 | I haven't used recording yet but plan to. As I understand it, recording is triggered by an event(s) (that you define): sound, motion or person detected. You can also turn the camera on/off remotely from the app. | Jerry | 2023-06-01 |
| Does the Kasa app allow you to schedule when the camera records video rather than having 24/7 recording? | 2023-06-01 | Yes, there's a schedule tab for each camera | Xref_0123 | 2023-06-03 |
| Does the Kasa app allow you to schedule when the camera records video rather than having 24/7 recording? | 2023-06-01 | No | SJ | 2023-06-05 |
| Does the Kasa app allow you to schedule when the camera records video rather than having 24/7 recording? | 2023-06-01 | No | Elizabeth | 2023-06-06 |
| Does the Kasa app allow you to schedule when the camera records video rather than having 24/7 recording? | 2023-06-01 | Hi! Yes, you can set a schedule for your Kasa camera via the Kasa app. | TP-LINK Support Force | 2023-06-09 |
| Can you view video recordings from app using the micro card without paying subscription? Does card rewind automatically ? | 2023-05-09 | Yes | Teocasshop | 2023-05-09 |
| Can you view video recordings from app using the micro card without paying subscription? Does card rewind automatically ? | 2023-05-09 | Yes, and yes (if by "rewind" you mean it automatically overwrites the oldest data with the newest once it reaches capacity). | TP-LINK Support Force | 2023-05-18 |
| When using the app, does your camera pan/tilt extremely slow and by sections? Mine does not move smoothly but in patrol mode seems to move fine. | 2023-02-19 | The camera tilts up and down - left and right by touching the arrows . It operates with a slight hesitation, but works fine. Go tell you the truth I have never used the patrol mode because it is only used in a small closet area that contains a kitty litter box. It’s used to monitor which kitty misses the litter box l once in a while. Good luck with your Kasa pet cam. | jbosak | 2023-02-19 |
| When using the app, does your camera pan/tilt extremely slow and by sections? Mine does not move smoothly but in patrol mode seems to move fine. | 2023-02-19 | Camera pan/tilts slowly but smoothly at the same time. I don’t understand what you mean by sections but if you reach the far right or left ends then you’ll have to revert towards the opposite side. | Sophos | 2023-02-19 |
| When using the app, does your camera pan/tilt extremely slow and by sections? Mine does not move smoothly but in patrol mode seems to move fine. | 2023-02-19 | Hi! The camera should pan and tilt in a smooth, steady manner. If you have concerns about the behavior of the camera's pan/tilt mechanism, please reach out to our official TP-Link support team using the support portal on our official website. | TP-LINK Support Force | 2023-03-01 |
| Why is this camera so popular? Its expensive considering its not 2k or 5g | 2023-04-11 | Camera With all videos stored locally on a microSD card, access your video history and live stream 2K HD video to your smartphone, Alexa or Google Assistant supported display. | Amazon Customer | 2023-04-12 |
| Why is this camera so popular? Its expensive considering its not 2k or 5g | 2023-04-11 | The Kasa EC70 is popular due to its feature-rich options, ease of use, intuitive setup and management, convenient and free Kasa app, reliability, and competitive pricing. | TP-LINK Support Force | 2023-04-17 |
| Does the motion tracking startle your cat? | 2023-02-10 | Don’t have a Cat, my dog doesn’t notice anything because I don’t have motion detection on! | bundy | 2023-02-11 |
| Does the motion tracking startle your cat? | 2023-02-10 | It should not, in most cases. Although, honestly, it really depends on how skiddish your cat is, and how close it is to the camera when it pans/tilts. | TP-LINK Support Force | 2023-02-16 |
| Is it noisy when following someone? | 2023-03-13 | slightly | Robert Duffey | 2023-03-14 |
| Is it noisy when following someone? | 2023-03-13 | The pan/tilt motor will make some noise; however, it is slight and should not be excessively loud. | TP-LINK Support Force | 2023-03-21 |
| Hola, quiero conocer si tienen camaras de interiores inalambricas marca kasa / tplink? | 2023-05-15 | No, yo las compre para un familiar y las usan muy bien¡¡ | Luis A. Quesada | 2023-05-16 |
| Hola, quiero conocer si tienen camaras de interiores inalambricas marca kasa / tplink? | 2023-05-15 | Si la tienen, muy buenas | Emilde Romero | 2023-05-16 |
| Hola, quiero conocer si tienen camaras de interiores inalambricas marca kasa / tplink? | 2023-05-15 | Se disponen de camaras KASA indoor de excelente calidad y señal de imagen compatible para visualizar desde el celular desde cualquier lugar con conexion a internet, viene con deteccion de movimiento para monitorear el area vigilada | Emilio | 2023-05-16 |
| Can two different phones connect to it at the same time? One will be iPhone 8 Plus and the other an android | 2023-03-27 | yes, it uses an app to connect. so as long as you have the app installed it's all good | Mathew | 2023-03-27 |
| Can two different phones connect to it at the same time? One will be iPhone 8 Plus and the other an android | 2023-03-27 | Yes, my boyfriend and I have the app on our phones and we can view it at the same time. The only thing is that we both can’t talk using the speaker at the same time. It can only be one at a time. | Cindy Ramirez | 2023-03-27 |
| How do you mount on ceiling? | 2023-03-10 | You can use the included mounting hardware and mounting instructions to mount the camera on a wall or ceiling. | TP-LINK Support Force | 2023-03-17 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | Once you insert the microSD card, you can put the camera in a 24/7 mode and let it record constantly regardless of sound or motion activity. The Kasa Care Plus package ($3 per month or $30 per year) covers one camera; it retains 30 days of video history, offers manual clip recording, lets you share videos, and sends activity notifications with screenshots. The Premium package costs $10 per month and unlocks all of the features in the Plus package, but it supports up to 10 cameras per account. | Ilana Costa | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | Yes, it will auto record as long as you have that feature on. So you can definitely play it back, as well. But only if you have the SD card. | Alicia W | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | With subscription | William J Bixby | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | Once you input the SD card you will have to select 24 hour recording and yes you can view the video back on the app. Hope this helps. | Emily Thomas | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | Yes just go into the app and hit the 24/7 recording and you can play it back. | Gene | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | Yes, you can set it to record 24/7 and you can review the footage from your phone app. | cbvismara | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | yes. Secure Your Videos Locally or with AWS Cloud: EC70 mini camera continuously records and stores footage or video clips on a local MicroSD card up to 64 GB. You can view up to 30 days of video history and enjoy more advanced features when you subscribe Kasa Care Plan. No need to check your Kasa Spot Pan Tilt throughout the day. Get automatic alerts when it detects motion or sound. | MK Home products | 2023-04-05 |
| Using the sd card, it will auto record? and if yes, can i playback the recording from the app? | 2023-04-05 | The KC410S captures 2K video at 15fps and uses infrared LEDs for black-and-white night vision. It also has a Starlight sensor that enables the camera to record color night vision in low-light conditions and track movement around the room. The camera sends a push alert and records video when it detects motion or sound, and can let you know if a person is to blame for the disturbance. That said, you need to purchase a microSD card (up to 256GB) or a Kasa Care subscription to store and view recordings. | Kikitos | 2023-04-05 |
| Is this compatible with IPhone 8 Plus? | 2023-02-18 | I returned the product. It was not what I needed. I'm sorry I couldn't answer your question. | T | 2023-02-18 |
| Is this compatible with IPhone 8 Plus? | 2023-02-18 | Yes it is | Jimmy 18 | 2023-02-18 |
| Is this compatible with IPhone 8 Plus? | 2023-02-18 | Yes, the Kasa app is compatible with iOS 10.0 or later. | TP-LINK Support Force | 2023-02-22 |
| Do i have to use an sd card or can i view it live on the app? | 2023-03-26 | You can view live on app without sd card | Crystal M.… | 2023-03-26 |
| Do i have to use an sd card or can i view it live on the app? | 2023-03-26 | I have just been using the live feed on the app. If you want to record then you need the SD card | Claire M. Bell | 2023-03-26 |
| Do i have to use an sd card or can i view it live on the app? | 2023-03-26 | You need the card to record. If you just want to view the live feed and not record, you don't need the card. | AmazonCustomer | 2023-03-26 |
| Dose the camera follow detected motion remotely? | 2023-02-09 | Yes, the camera supports Motion Tracking. When motion is detected, the Kasa Spot Pan Tilt will continue tracking the activity until it has stopped even if is out of the camera's normal view. | TP-LINK Support Force | 2023-02-16 |
| Is there a way to turn off the sound notification that comes on before you start speaking through the camera? | 2023-02-10 | No; however, we appreciate your feedback regarding this feature, and we will share it with our Kasa team for future consideration. | TP-LINK Support Force | 2023-02-16 |
| Won’t work my my vpn on. that’s a deal breaker if no way around it? | 2023-04-23 | Not sure about your VPN service but works just fine with mine. I travel a lot and never have a issue. | Just looking | 2023-04-26 |
| Won’t work my my vpn on. that’s a deal breaker if no way around it? | 2023-04-23 | Hi! If you've already successfully set up the camera within your home network/Internet connection, you should be able to access the Kasa app and the camera, as well as its live view, even when connected to a VPN on your smartphone. However, if you are referring to the initial installation process, a VPN will interfere with the onboarding process, so please temporarily disable/pause your VPN connection during setup. | TP-LINK Support Force | 2023-05-02 |
| Does this work with the mipc app? | 2023-03-03 | I don't think so. I had the MIPC app and had to add the Kasa app to run my 2 cameras. BTW,the KASA app is far superior to MIPC IMHO. | Imageezer | 2023-03-04 |
| Does this work with the mipc app? | 2023-03-03 | No, this is designed for use with the Kasa app. | TP-LINK Support Force | 2023-03-06 |
| Does the motion detection also include a sound alert? Meaning, is there a bell or ring or alarm when motion is detected? | 2023-04-04 | As long as your camera is connected to a Wi-Fi network, with internet connectivity and associated with a Kasa account with notifications enabled in the kasa app, you should still receive detection alert when detection occurs. | MK Home products | 2023-04-04 |
| Does kasa have a pan tilt exterior camera ? | 2023-06-11 | Not at this time; however, we appreciate your interest in this type of camera, and we will share your feedback with our Kasa team for future consideration. | TP-LINK Support Force | 2023-06-21 |
| Does it live stream 24/7? | 2023-04-30 | Yes it does. You have 2 options either purchase the premium Cloud storage through the company OR purchase the MicroSD cards 256GB which you can view then use again and again Hope this helps 👍😊 | Cyndy KC | 2023-04-30 |
| Does it live stream 24/7? | 2023-04-30 | Live 24/7 but only save videos when it detect Montion | Teocasshop | 2023-04-30 |
| Does it live stream 24/7? | 2023-04-30 | Yes it does & if you insert a memory card it will also record 24/7. | Monique | 2023-04-30 |
| Does it live stream 24/7? | 2023-04-30 | As long as your WiFi is active you can pull up the feed any time. I check in with my all day! 🥰 | Mamo | 2023-04-30 |
| Does it live stream 24/7? | 2023-04-30 | Hi! Yes, you can access the camera's live view at any time via the Kasa app, as long as the camera and your smartphone are both connected to the Internet. | TP-LINK Support Force | 2023-05-09 |
| i don't have wifi in the area i need a security camera. can i set it up in different room with wifi and than place in the secure room, justusesdcard? | 2023-04-18 | You will need good wifi in a place where you would like to place the camera. Otherwise, it will not provide you with a picture. But you can solve this easily by buying an extender for your modem. | Elena | 2023-04-18 |
| i don't have wifi in the area i need a security camera. can i set it up in different room with wifi and than place in the secure room, justusesdcard? | 2023-04-18 | Hi! Technically yes. Wi-Fi and Internet are required during setup; however, if using local storage (Micro SD card) for video, you can relocate the camera to a different location without Internet afterward, and it will still record locally to the Micro SD card. You will not be able to manage or control the camera, though. | TP-LINK Support Force | 2023-04-24 |
| Is the power adapter suitable for 220v? | 2023-04-16 | The information is in the hardware description states 100-240 Vault. So I’m going to say Yes to your question hope this helps | Cyndy KC | 2023-04-16 |
| Is the power adapter suitable for 220v? | 2023-04-16 | Yes, the included power adapter supports 100 - 240V, 50/60Hz. | TP-LINK Support Force | 2023-04-24 |
| Does it also support 240 voltage? I live in Europe | 2023-03-07 | Yes it will. The camera's transformer on Amazon.com comes with 110 volt prongs. All you would need is an adapter for it to plug into that in turn plugs into your 240 volt outlet. It automatically adjusts to the new voltage. The transformer reads 110 - 240 volt right on the transformer. | Jane Bauer | 2023-03-07 |
| Does it also support 240 voltage? I live in Europe | 2023-03-07 | It is powered by a USB cable. If you have adaptor to USB it should work. But I do mot recommend the purchase of this product. It is difficult to impossible to connect to WiFi, and useless without that connection. | Bill C. | 2023-03-07 |
| I took this to UPS with your label and after a week stills not giving me any updates why ??? | 2023-04-09 | I can't get mine to work at all. It just keeps moving around and the light stays red. | MEM | 2023-04-09 |
| I took this to UPS with your label and after a week stills not giving me any updates why ??? | 2023-04-09 | I believe you may have placed your order with another seller, because we have not registered your purchase in our system, anyway I hope you can solve your problem | Kikitos | 2023-04-09 |
| Can you record 24 constantly for 24 hours? | 2023-02-04 | I believe u can set it to record when it senses motion and will then continue but if there is not motion after a while it stops recording. | Satisfied Customer | 2023-02-05 |
| Can you record 24 constantly for 24 hours? | 2023-02-04 | Yes, Kasa Cam monitors 24/7. With a Kasa Care subscription, the camera records clips only when motion or sound activity occurs. *Note: For cameras that support SD cards, you can Save your footage using a Micro SD card (sold separately) and play back with your Kasa Smart APP. Save your footage on a Micro SD card (up to 64 GB, sold separately) and play back with your Kasa Smart app. The camera will overwrite the oldest files when the microSD card memory is full. Or Watch live video at any time on the free Kasa Smart app or stream live video to any Alexa or Google Assistant supported display, like a Fire TV or Google Chromecast. | Jannah Sales | 2023-02-05 |
| Can you record 24 constantly for 24 hours? | 2023-02-04 | Yes, once you have installed a compatible Micro SD card (not included) in the camera, it will perform 24/7 rolling recording. | TP-LINK Support Force | 2023-02-07 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | Sí, puedes verlo descargando la aplicación en tu teléfono u ordenador | RIISE PRODUCTS | 2023-06-13 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | Realmente la Mía la uso sin tarjeta | Veronica | 2023-06-13 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | Claro que si , ya que te guarda la información por 1 día aproximadamente en la memoria ( depende de la capacidad de la memoria dura la información guardada ) y la puedes ver desde la aplicación | Jaime | 2023-06-13 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | Si se puede, solo tienes que ir a la app y tocar el logo 🔔 donde dice actividad y buscar el día que desea ver la grabación. | Joice J Serrano | 2023-06-13 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | En la aplicación deberías de tener la posibilidad de ver las grabaciones previamente grabadas pagando | fanihuska | 2023-06-13 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | Sí, se puede. | Pamela De la Hoz | 2023-06-18 |
| Quiero saber si se puede ver repetición sin sacar la tarjeta de la cámara | 2023-06-13 | Yes, you can view the recorded footage within the Kasa app on your smartphone. | TP-LINK Support Force | 2023-06-21 |
| Quisiera asegurarme que al revisar las grabaciones podré también escuchar el audio? | 2023-05-08 | Seguro, el audio se escucha sin problema. | Tito Abril | 2023-05-08 |
| Quisiera asegurarme que al revisar las grabaciones podré también escuchar el audio? | 2023-05-08 | Si escutas tabien | Teocasshop | 2023-05-08 |
| Quisiera asegurarme que al revisar las grabaciones podré también escuchar el audio? | 2023-05-08 | Sí | Mat Pita | 2023-05-08 |
| Quisiera asegurarme que al revisar las grabaciones podré también escuchar el audio? | 2023-05-08 | Hello friend, yes you can but for that I recommend you activate the recordings in your app. Keep in mind putting a good quality SD for 2k recordings and that it is fast. greetings and good luck. this brand is not bad. the bad thing is the app is very slow. | Jorge Elvir Miranda | 2023-05-08 |
| Quisiera asegurarme que al revisar las grabaciones podré también escuchar el audio? | 2023-05-08 | Sí | MATPITA AASHISH LLC | 2023-05-08 |
| Quisiera asegurarme que al revisar las grabaciones podré también escuchar el audio? | 2023-05-08 | Yes, the camera records both video and audio. | TP-LINK Support Force | 2023-05-18 |
| Works with 220 w? | 2023-03-31 | If it’s implying the power supply, then the answer is I am using 120. | Desiree A | 2023-03-31 |
| Where do you insert the disc? | 2023-04-03 | It takes a micro Sd card. You must carefully move the camera (tilt) up, that will then expose the card slot. Make sure unit isn’t plugged into power. | Amazon Customer | 2023-04-03 |
| Where do you insert the disc? | 2023-04-03 | Hi! This camera utilizes a Micro SD card (sold separately) for local storage. To reveal the Micro SD card slot, gently tilt the lens upward until the slot is visible. | TP-LINK Support Force | 2023-04-11 |
| 1- How long is the power cord? 2- Is this weather/waterproof? I see people using it outdoors 3- Can you save/download videos directly to your phone | 2023-03-07 | 1: length 3 meters 2: I use for indoor as it requires strong wifi connection 3: yes while it is still on live can't figure out after the fact. | Kevin Ray Davis | 2023-03-07 |
| 1- How long is the power cord? 2- Is this weather/waterproof? I see people using it outdoors 3- Can you save/download videos directly to your phone | 2023-03-07 | this camera is for inside the cord has a good length on it . yes u can save videos but u have to use their cloud service | marsha highbaugh | 2023-03-07 |
| 1- How long is the power cord? 2- Is this weather/waterproof? I see people using it outdoors 3- Can you save/download videos directly to your phone | 2023-03-07 | The power cord is only 10ft, so you may need to order longer cord if needed. I didn’t use this outdoor, so can not answer that question, but it was titled as indoor camera. If you choose to use SM card, then you can review the recording on your phone. | Heather Chao | 2023-03-08 |
| What format is the video stored in? Can you transfer the video files to a computer for playback? Or can it only be viewed using the app? | 2023-03-19 | You can download the video from the app and it automatically saves to your phone into your gallery. I have an android and it saves as a .mov | Kelsey Holsinger | 2023-03-19 |
| Dose this Camara make click noise when switching to night vision | 2023-05-14 | Yes, but not very loud | Yolanda | 2023-05-14 |
| Dose this Camara make click noise when switching to night vision | 2023-05-14 | It doesn’t even connect to the app on my phone. | Teresa | 2023-05-14 |
| Dose this Camara make click noise when switching to night vision | 2023-05-14 | No. A red indicator light will show up but it doesn't make the room red. | Tina | 2023-05-15 |
| cómo agregó otra cámara ? | 2023-04-06 | En símbolo de + que está arriba a la derecha en la pantalla, luego seguir los pasos como lo hiciste con la primera cámara | Luis Ramirez | 2023-04-06 |
| cómo agregó otra cámara ? | 2023-04-06 | Cada cámara se agrega independientemente, en la esquina superior derecha de la app está un signo "+", con eso se agrega. La cámara debe estar reseteada y parpadeando y siga las instrucciones en pantala, escoja un nombre distinto y listo. | Luis Barboza | 2023-04-06 |
| Why the viewpoints moved? Only one day the pre- setted view points are changed totally ? | 2023-03-08 | Both caremas are not in patrol mode, H/W 2.0, and Firmware is 2.3.14 still the view points are changes every day or two, ie., The view point one was set to aiming at the door, day or two later when i see the camera touch the view point one, its aiming to a complete different direction. ( the camera was mounted on the wall.) i have to delete and re-set the view points frequently. | 2W | 2023-03-16 |
| Why the viewpoints moved? Only one day the pre- setted view points are changed totally ? | 2023-03-08 | Hi! We recommend first ensuring your Kasa Camera is not configured for Patrol Mode, and that its firmware is fully up to date. | TP-LINK Support Force | 2023-03-16 |
| The time zone of my second-hand camera is wrong how to set it Thanks | 2023-03-14 | Hi! You can set the time zone settings for the camera in the Kasa app. For further assistance, please reach out to our official TP-Link support team using the support portal on our official website. | TP-LINK Support Force | 2023-03-21 |
| If i purchase the $3 plan will i get motion notifications? | 2023-02-04 | Hi! Kasa cameras offer motion notifications with or without a Kasa Care subscription. For more information on Kasa Care plans and features, please visit our official Kasa Care website. | TP-LINK Support Force | 2023-02-07 |
| The Kasa app itself makes an annoying sound to simulate pan and tilt. How do I turn that off without turning off sounds too and from the camera itself | 2023-06-11 | That’s the actual sound of the camera rotating you can’t get rid of that | Ramy | 2023-06-11 |
| The Kasa app itself makes an annoying sound to simulate pan and tilt. How do I turn that off without turning off sounds too and from the camera itself | 2023-06-11 | It's not a 'simulated' sound. It is the actual sound the pan/tilt motor makes while it's moving the camera unit. | Jay M Jones | 2023-06-11 |
| The Kasa app itself makes an annoying sound to simulate pan and tilt. How do I turn that off without turning off sounds too and from the camera itself | 2023-06-11 | That is the actual sound of the motor you are hearing | TP-LINK Support Force | 2023-06-16 |
| I've moved and can't figure out how to remove the back to reset for new wi-fi. how do i remove the back? | 2023-03-17 | Hi! This Kasa Camera (EC70) does not require its "back" to be removed to perform the reset procedure. To reset the camera, simply tilt the camera/lens upward to reveal the Micro SD compartment and Reset button. You can then use the reset button to restore the camera's default settings by pressing and holding it for over 10 seconds. | TP-LINK Support Force | 2023-03-21 |
| got no vpn and set to 2.4ghz. smart bulb and kasa plugs works on my wifi why these kasa camera wouldnt? | 2023-02-25 | My connected to my wifi immediately and works great. | Crystal M.… | 2023-02-25 |
| got no vpn and set to 2.4ghz. smart bulb and kasa plugs works on my wifi why these kasa camera wouldnt? | 2023-02-25 | My camera doesn't work either even with the memory card I purchased and installed | Scott Tesch | 2023-02-25 |
| got no vpn and set to 2.4ghz. smart bulb and kasa plugs works on my wifi why these kasa camera wouldnt? | 2023-02-25 | First, please ensure the camera is situated in a location where your router's 2.4GHz Wi-Fi signal is sufficiently strong. If symptoms persist, try factory resetting the camera, then adding it via the Kasa app. | TP-LINK Support Force | 2023-03-01 |
| Do you have to pay for activity triggered recording? | 2023-06-15 | No, You can also has a SD Card to locally store recordings. They are simply stored in different menus in the app. | TP-LINK Support Force | 2023-06-16 |
| Does it work with 5ghz wifi connection? Or is it 2.4ghz? | 2023-02-04 | 2.4. Most cameras have that limitation. | Satisfied Customer | 2023-02-05 |
| Does it work with 5ghz wifi connection? Or is it 2.4ghz? | 2023-02-04 | Hi! The camera requires 2.4GHz Wi-Fi for network connectivity. | TP-LINK Support Force | 2023-02-07 |
| Does it work with 5ghz wifi connection? Or is it 2.4ghz? | 2023-02-04 | This camera does not connect to Wi-Fi very well. It took many tries and moving the camera to different areas to finally connect. There is no setting to change to a new Wi-Fi network either. | lmm | 2023-02-07 |
| How much watt does it use? | 2023-04-02 | Very low power consumption. | Amazon Customer | 2023-04-03 |
| How much watt does it use? | 2023-04-02 | Hi! Typically, the camera will use between 3 and 5 watts. | TP-LINK Support Force | 2023-04-11 |
| I installed this and it works good, but when you sit it on a table top or a shelf the image is upside down. Like the camera has to be mounted on a ce | 2023-05-23 | You can flip the image on settings | Charlie | 2023-05-24 |
| I installed this and it works good, but when you sit it on a table top or a shelf the image is upside down. Like the camera has to be mounted on a ce | 2023-05-23 | Hi! Within the app, you can flip the image/video position. | TP-LINK Support Force | 2023-06-01 |
| Can i use a 128gb micro sd card on the kasa 2k qhd security camera pan/tilt? | 2023-03-28 | Of course, I just use the 128 micro sd card | jerry | 2023-03-28 |
| Can i use a 128gb micro sd card on the kasa 2k qhd security camera pan/tilt? | 2023-03-28 | Yes that's what I used in my camera. | Gene | 2023-03-28 |
| Can you have access to the cameras from two different devices? | 2023-03-02 | yes with the same log in information multipe devices can access | Amazon Customer | 2023-03-03 |
| Can you have access to the cameras from two different devices? | 2023-03-02 | Yes, as long as both devices are logged into the same Kasa account via the Kasa app. | TP-LINK Support Force | 2023-03-06 |
| Does this require a module to sync with phone | 2023-04-07 | No it doesn’t require a module. You control and access camera and features by installing the kasa app on your smart phone. | TM24689 | 2023-04-07 |
| Does this require a module to sync with phone | 2023-04-07 | You download an app, compatible with iOS and Android | Kikitos | 2023-04-07 |
| Does this require a module to sync with phone | 2023-04-07 | Sorry it does not. | Terri Coolidge | 2023-04-07 |
| Does this require a module to sync with phone | 2023-04-07 | No it doesn’t require a module. | MK Home products | 2023-04-08 |
| Do you hear clicking sound Transfer night vision to daynight vision | 2023-04-23 | No. I turn off the lights as I’m leaving and I never hear anything. Most noise I hear is if I’m right under it and it moves direction. And even then it is minimal. | Kimberly | 2023-04-23 |
| Do you hear clicking sound Transfer night vision to daynight vision | 2023-04-23 | Yes there is click sound when night mode turns on | saman seyedsaeedi | 2023-04-23 |
| Do you hear clicking sound Transfer night vision to daynight vision | 2023-04-23 | No | Breannanut | 2023-04-26 |
| Do you hear clicking sound Transfer night vision to daynight vision | 2023-04-23 | Hi! Yes, that sound is part of normal operation when the camera's night vision mode is toggled on/off. | TP-LINK Support Force | 2023-05-02 |
| Esta camara gira 360 solo o debe de moverlo desde el teléfono? | 2023-05-06 | El move se solita or puedes fazer pelo telefone Gracias | Teocasshop | 2023-05-06 |
| Esta camara gira 360 solo o debe de moverlo desde el teléfono? | 2023-05-06 | La camara Yo la tengo en una esquina donde puede captar todo. Ella se Movera sola Donde vea movimiento también puede escoger los lugares que quiere que pare a grabar son 5 lugares y la puedes poner por 1 minuto hasta 10 minutos yo escogi los lugares más importantes por último tiene que ponerle chip de memoria para que guarde los videos si no le pone Chip grabara pero no guardara los videos.. Mucha Suerte espero que le Funcione mi comentario U0001faf0 | tisha torres | 2023-05-06 |
| Esta camara gira 360 solo o debe de moverlo desde el teléfono? | 2023-05-06 | La puede colocar en modo seguimiento de personas y se mueve automáticamente o la puede mover o girar con la app desde el movil | Juan Pablo | 2023-05-06 |
| Esta camara gira 360 solo o debe de moverlo desde el teléfono? | 2023-05-06 | Hi! You can manually adjust the pan/tilt via the app, or you can enable Motion Tracking or Patrol options. | TP-LINK Support Force | 2023-05-09 |
| Block area - ceiling Fan motion: is it possible in the cameras settings to block out an area to not record or recognize as a motion? How? | 2023-03-01 | You can capture certain areas of focus so it want pick up fan motion | KIMBERLY ALSTON | 2023-03-02 |
| Block area - ceiling Fan motion: is it possible in the cameras settings to block out an area to not record or recognize as a motion? How? | 2023-03-01 | Yes, you can do this in reverse by setting specific activity/monitoring zones via the Kasa app, and simply omitting the ceiling fan from the activity zone. | TP-LINK Support Force | 2023-03-06 |
| why my camara is not connecting to the internet? | 2023-03-29 | Might be out of range. I ended up hard wiring to the ethernet port for my most distant camera. The second camera worked fine, but was close to the router. | Lou | 2023-03-29 |
| Microphone icon is missing. in its place is a circular arrow. how do i get it so that i can speak through the camera? | 2023-04-09 | I don’t know the answer. Maybe call the company? | Lydia Smith | 2023-04-09 |
| Microphone icon is missing. in its place is a circular arrow. how do i get it so that i can speak through the camera? | 2023-04-09 | Good | Fuyan | 2023-04-10 |
| Can i unplug it when i'm not using it? and then plug it back to record. would i have to connect it to the internet again? | 2023-03-25 | Yes you can unplug it. It shouldn't make you connect to it again unless you remove it on the phone. | Lupe | 2023-03-25 |
| Can i unplug it when i'm not using it? and then plug it back to record. would i have to connect it to the internet again? | 2023-03-25 | Yes - it will connect automatically as soon as it powers on. | Miguel Hechavarria | 2023-03-25 |
| Can i unplug it when i'm not using it? and then plug it back to record. would i have to connect it to the internet again? | 2023-03-25 | Hi! Yes, you can, and it will automatically re-connect to your network once it boots up. | TP-LINK Support Force | 2023-03-28 |
| can I connect it to my macbook? | 2023-03-25 | No; this is designed for installation and management using the Kasa app on your smartphone (Android or iOS). | TP-LINK Support Force | 2023-03-28 |
| can you use cloud and sd recording at the same time? | 2023-03-30 | Yes you can use both. But the cloud you have to pay for that service. | Desiree A | 2023-03-31 |
| can you use cloud and sd recording at the same time? | 2023-03-30 | Yes, if you subscribe to a Kasa Care Plan for cloud storage. | TP-LINK Support Force | 2023-04-04 |
| Can you view it constantly? | 2023-02-28 | Yes, aslong as wifi is held at camera location and you have access to app. | Kevin Ray Davis | 2023-02-28 |
| My camera stopped recording 24/7. Button won’t turn on why | 2023-03-19 | Its probably has to do with the SD card that it's inside. You need to empty out some storage and then start again recording. | Sandy G | 2023-03-20 |
| Anyone who is overseas can still see the picture? | 2023-02-20 | I have yet to find that out myself. I heard it partly depends on how secure the wifi is and whether it supports lives streaming that you would be using. Some hotels etc. limit the amount of data that people use. See if TP-Link support can give you a better answer. | Jane Bauer | 2023-02-20 |
| Anyone who is overseas can still see the picture? | 2023-02-20 | Access to your home network is required to see it. Location is irrelevant. But I do not recommend this product. Set up instructions did not work and they wanted a credit card number in order to get help. I returned it same day it was purchased. Go with the Blink camera. Easy set up great performance. I month free clip storage. | Bill C. | 2023-02-20 |
| Anyone who is overseas can still see the picture? | 2023-02-20 | Yes, as long as your camera and your smartphone are both connected to the Internet. | TP-LINK Support Force | 2023-02-28 |
| is it possible to see live camera streams on my laptop? If so, how? | 2023-02-05 | I don't think so . There is only an app for the phone and not for the computer. Perhaps if u had a tablet. | Satisfied Customer | 2023-02-05 |
| Does this come with the sd card? can you paste it on the ceiling? and how? i want this to watch my pets | 2023-02-03 | You need to purchase an SD card. It offers the option to purchase cloud storage for $2.99/month or $29.99/year. It has a mounting kit, and screws and instructions are provided. You'll still need to ensure the specific screws can be used on your wall and know how to drill them in. | Sophos | 2023-02-03 |
| Does this come with the sd card? can you paste it on the ceiling? and how? i want this to watch my pets | 2023-02-03 | Does this come with the sd card? SD card is not included. can you paste it on the ceiling? and how? Place your camera on a flat surface, or install it on a wall or ceiling with the provided indicator label and mounting screws. | Jannah Sales | 2023-02-03 |
| Does this come with the sd card? can you paste it on the ceiling? and how? i want this to watch my pets | 2023-02-03 | You have to purchase your own SD card and you can pretty much Mount this anywhere I use it to monitor my pets as well. | Brandon | 2023-02-03 |
| Does this come with the sd card? can you paste it on the ceiling? and how? i want this to watch my pets | 2023-02-03 | No, the SD card is not included. Yes, the camera includes mounting hardware. If mounted on the ceiling (likely upside-down), you can opt to flip the image/video in the Kasa app. | TP-LINK Support Force | 2023-02-07 |
| Saw mixed answers on whether or not it can be hooked on 5g wifi - can someone please provide updates if purchase is recent? | 2023-03-31 | Yes, you can use it with your 5g network | Corinne K. | 2023-04-02 |
| Saw mixed answers on whether or not it can be hooked on 5g wifi - can someone please provide updates if purchase is recent? | 2023-03-31 | This camera requires an encrypted, 2.4GHz Wi-Fi network. It does not support 5GHz Wi-Fi connectivity. | TP-LINK Support Force | 2023-04-04 |
| Does the camera need to physically connected to the router at initial set up? | 2023-02-28 | No, it doesn't. You can set it up using wifi. | Rhonda | 2023-02-28 |
| Does the camera need to physically connected to the router at initial set up? | 2023-02-28 | No, you don't have to physically connect the camera to your router, but you do need to download and install the Kasa App on your device that you will use to monitor the live feed from the camera 1st. This so the camera will connect to your wifi via tha app for live streaming and recording. I suggest you install also a micro sd card in each camera, so you can save video clips to it. The camera does record over clips after the card is full, but you can svae them to your device from the card if you want. I have two and they are very easy to set up. The App gives you step by step instructions. | Jane Bauer | 2023-02-28 |
| Does the camera need to physically connected to the router at initial set up? | 2023-02-28 | No, all it needs is to connect to your wifi | Allison Aleman | 2023-02-28 |
| Does the camera need to physically connected to the router at initial set up? | 2023-02-28 | I had no luck either way. | Lou | 2023-02-28 |
| Does the camera need to physically connected to the router at initial set up? | 2023-02-28 | There is no physical way to facilitate that and there is nothing in the instructions to indicate a reason to try to do that. However, after multiple attempts to precisely follow the setup instructions I was unable to do so. They offer technical support but require you to provide credit card information in order to get the "free" technical support. I packaged it up and returned it same day it was received. Replaced it with the Blink camera. No problem getting up and running. | Bill C. | 2023-02-28 |
| Will this device still record onto the memory card if no wifi is available? | 2023-04-10 | I doubt it | Amazon Customer | 2023-04-10 |
| Will this device still record onto the memory card if no wifi is available? | 2023-04-10 | Good | Fuyan | 2023-04-10 |
| Will this device still record onto the memory card if no wifi is available? | 2023-04-10 | Technically, yes, but only as long as the camera has already been set up and configured (which requires an encrypted, 2.4GHz Wi-Fi network and Internet connectivity at the time of setup). | TP-LINK Support Force | 2023-04-17 |
| Would this work with cloud edge app? | 2023-05-19 | I not sure. I do know you need the SD card to be install for this to store data. I not seeing anything the app to backup or save the files anywhere else. | Raymond Karl | 2023-05-23 |
| Internet connection ok i'm confused. i have a 5 g internet connection i gues you call it. will this work on that internet? | 2023-04-05 | The 2.4 is the wifi for the local network setup. It will work through any internet. | JohnB | 2023-04-05 |
| Internet connection ok i'm confused. i have a 5 g internet connection i gues you call it. will this work on that internet? | 2023-04-05 | As long as you can connect it with WiFi it should work. | Brandon castillo | 2023-04-05 |
| Internet connection ok i'm confused. i have a 5 g internet connection i gues you call it. will this work on that internet? | 2023-04-05 | The problem is that it is supposed to have local storage, instead you are immediately hit with cloud storage fee to see any recording. If you intend to cloud store your recordings, take your wallet out now because there is no promotional period. | Dangling | 2023-04-06 |
| Internet connection ok i'm confused. i have a 5 g internet connection i gues you call it. will this work on that internet? | 2023-04-05 | 5G Internet (cellular Internet source) and 5GHz Wi-Fi (high frequency wireless signal from your router, within your home) are separate terms and connections. If you are referring to 5G cellular Internet, then yes, it can work as long as your router provides an encrypted, 2.4GHz Wi-Fi signal within range of the camera. | TP-LINK Support Force | 2023-04-11 |
| The app keeps saying i need an sd card that's compatible with my phone. i bought one but i'm still getting the same message. how do i fix this? | 2023-02-15 | Take the sd card out and install again and go to your Kasa app and install there as well | Scott Tesch | 2023-02-15 |
| The app keeps saying i need an sd card that's compatible with my phone. i bought one but i'm still getting the same message. how do i fix this? | 2023-02-15 | Hi! Please ensure the Micro SD card is a Class 10 card and is of a compatible storage capacity for the EC70 (up to 64GB). | TP-LINK Support Force | 2023-02-22 |
| How do you prevent a neighbor from connecting to the device's wifi and set up on their phone? | 2023-03-14 | Your wifi needs to be locked that no one should be able to connect to yours | Sandy G | 2023-03-20 |
| How do you prevent a neighbor from connecting to the device's wifi and set up on their phone? | 2023-03-14 | Hi! The camera's Wi-Fi signal is only available for a brief window during setup. Once set up, it will no longer broadcast the setup signal, and will be encrypted by your Wi-Fi network and Kasa account. | TP-LINK Support Force | 2023-03-21 |
| 2023 version app better? Mainly downloadable? Remote view w no subscript. to dl vid (not on sd necessarily ? | 2023-02-22 | Yes to all but please clarify what you mean by 'to dl vid'.... You cannot download unless you take it from the SD card or if you are screen recording. | JohnB | 2023-02-22 |
| 2023 version app better? Mainly downloadable? Remote view w no subscript. to dl vid (not on sd necessarily ? | 2023-02-22 | Hi! The Kasa app is downloadable for free for Android and iOS. Recent updates provide rich features and intuitive operation. Remote viewing does not require a Kasa Care subscription. Micro SD card is required (not included) for recording (locally) without a Kasa Care subscription. | TP-LINK Support Force | 2023-02-28 |
| Has anyone else had an issue connecting? i am connected to wifi it shows me that it’s connecting to kasa but it never got connected.. | 2023-05-21 | No. This was the easiest camera I've owned to connect. | Nina Rogers | 2023-05-21 |
| Has anyone else had an issue connecting? i am connected to wifi it shows me that it’s connecting to kasa but it never got connected.. | 2023-05-21 | I had no isses | Gerileigh norrell | 2023-05-22 |
| Has anyone else had an issue connecting? i am connected to wifi it shows me that it’s connecting to kasa but it never got connected.. | 2023-05-21 | Hi! Our Kasa Cameras are designed for quick and easy setup using the Kasa app. If you're having difficulty connecting the device to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the device's location. Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process. | TP-LINK Support Force | 2023-06-01 |
| What type of batteries are used | 2023-03-03 | This is not battery operated. It has a cord that plugs in to electrical outlet. | Joni Rhodes | 2023-03-04 |
| What type of batteries are used | 2023-03-03 | This camera does not use batteries - it must be plugged into a power source using the included power adapter. | TP-LINK Support Force | 2023-03-06 |
| Does the camera use up a huge amount of power? For some reason the 2 days I had the camera plugged in, my daily power usage increased significantly. | 2023-02-08 | I have no clue but I’ll be keeping an eye on my electric bill in the future | bundy | 2023-02-11 |
| Will Motion detector detect movement of small animals such as a parrot? | 2023-02-11 | Hi! That will depend on how you calibrate the motion detection sensitivity settings, which you can conveniently customize via the Kasa app. | TP-LINK Support Force | 2023-02-16 |
| What size Sd card do I purchase for this to work? | 2023-04-05 | Micro SD card (up to 64 GB, sold separately) | Kikitos | 2023-04-05 |
| What size Sd card do I purchase for this to work? | 2023-04-05 | You can buy 64gb or 128gb or 256 gb. These all works for it. | MK Home products | 2023-04-05 |
| Network is unstable. that’s the message i get i try to create an account. tips? | 2023-03-09 | Turn off wifi on your phone. Set everything up in the app until it asks you to set the wifi on. | Lupe | 2023-03-09 |
| Network is unstable. that’s the message i get i try to create an account. tips? | 2023-03-09 | Hi! If you are receiving this message at the step where you connect to the camera itself, it is normal, as you are connecting to a temporary setup network. Please continue to the next step(s) to complete the installation process. | TP-LINK Support Force | 2023-03-14 |
| If i link this camera with ifttt or google home, can i setup the camera to actually turn off when home, and turn on when away? | 2023-05-25 | Not at this time; however, we appreciate your interest in geolocation features, and we will share your feedback with our Kasa team for future consideration. | TP-LINK Support Force | 2023-06-01 |
| Motion Detection? Need a camera with detection to alert me when our baby flips over during the night, does this have motion detection? | 2023-04-25 | Yes. And you can tell the camera specific areas of the room to focus on… its pretty cool. | michelle griffin | 2023-04-25 |
| Motion Detection? Need a camera with detection to alert me when our baby flips over during the night, does this have motion detection? | 2023-04-25 | Yes! | Pye Anderson | 2023-04-25 |
| Motion Detection? Need a camera with detection to alert me when our baby flips over during the night, does this have motion detection? | 2023-04-25 | Yes it does, I just don't know how sensitive it is to it and if it would pick up a tiny person's small moves | America Diaz | 2023-04-25 |
| Motion Detection? Need a camera with detection to alert me when our baby flips over during the night, does this have motion detection? | 2023-04-25 | Yes it does. | Just looking | 2023-04-26 |
| Motion Detection? Need a camera with detection to alert me when our baby flips over during the night, does this have motion detection? | 2023-04-25 | Yes, the KC410S offers Motion Detection and Push Notifications. | TP-LINK Support Force | 2023-05-04 |
| Cuales funciones adicionales te da si me suscribo a kasa care...gracias | 2023-05-29 | Hi! For full details regarding Kasa Care subscription benefits, please visit our official Kasa Care website. | TP-LINK Support Force | 2023-06-02 |
| Cuales funciones adicionales te da si me suscribo a kasa care...gracias | 2023-05-29 | Hi! Here are just a few of the added features Kasa Care provides: For Kasa Care Plus: 30 Days of Video History Manual Clip Recording Video Sharing Activity Notifications with Snapshots For Kasa Care Premium: 30 Days of Video History Manual Clip Recording Video Sharing Activity Notifications with Snapshots Up to 10 Cameras For full details regarding Kasa Care plans, please visit the official Kasa Care page. | TP-LINK Support Force | 2023-06-09 |
| Can you control pan/tilt while on live view from fire tv? | 2023-02-03 | You control it through the app on the phone. | Marie | 2023-02-03 |
| Can you control pan/tilt while on live view from fire tv? | 2023-02-03 | No; however, you can control it via the Kasa app on your smartphone. | TP-LINK Support Force | 2023-02-07 |
| How can you record activity for longer periods? Most clips end around 30 seconds but I’d like it to last as long as there is activity happening | 2023-03-03 | Hi! That will depend primarily on your recording method. If you are using Kasa Care Cloud Storage, clips will generally last for the duration of detected activity, based on motion sensitivity and detection zone settings. If you are using the local storage option with a Micro SD card (not included), it will utilize 24/7 rolling recording. | TP-LINK Support Force | 2023-03-07 |
| How can you record activity for longer periods? Most clips end around 30 seconds but I’d like it to last as long as there is activity happening | 2023-03-03 | There are setting that you can adjust for each camera in the cameras setting section in the app. It will record as long as there is activity. It will easily take a 128 GB micro sd card that the camera records to. If the card gets full it will overwrite old recordings. You can download pictures & video if you want to save it. The clip length is limited, but it immediately starts a new one, so there is really no gap. | Jane Bauer | 2023-03-07 |
| This need pay for monthly when camera recording to keep records | 2023-03-26 | Yes | Crystal M.… | 2023-03-26 |
| Do I have to subscribe to use audio 2 way feature? | 2023-02-11 | No need to subscribe to use this feature. | Sophos | 2023-02-11 |
| Do I have to subscribe to use audio 2 way feature? | 2023-02-11 | No you don’t have to subscribe. The microphone works and you can talk to your pet or listen to them also. Really neat and works very well. | jbosak | 2023-02-12 |
| Do I have to subscribe to use audio 2 way feature? | 2023-02-11 | No. | TP-LINK Support Force | 2023-02-16 |
| Is this device compatible with 5g wifi network? | 2023-06-11 | No - You have to split your Wi-Fi and use 2.5 network. I have 5G, but split the connection. | Grace | 2023-06-15 |
| Is this device compatible with 5g wifi network? | 2023-06-11 | No 2.4GHz only | TP-LINK Support Force | 2023-06-16 |
| Is this camera supported by 5G? | 2023-03-01 | This uses wifi, not cell. | JohnB | 2023-03-01 |
| Is this camera supported by 5G? | 2023-03-01 | Hi! That depends on what you mean by "5G". Do you mean 5G cellular data? If so, 5G, 4G, or otherwise plays no role in whether the camera will function - this is simply your carrier's cellular data signal transmission type. Do you mean the 5GHz Wi-Fi band? If so, then no - this camera requires the 2.4GHz Wi-Fi band for connectivity. As long as your router supports 2.4GHz Wi-Fi, which most routers do, it should work fine. | TP-LINK Support Force | 2023-03-06 |
| What's the difference between 1080p and 2k? | 2023-03-02 | The clarity is much clearer with 2k I’m assuming | KIMBERLY ALSTON | 2023-03-02 |
| Is it possible to turn off green and red lights and still have the camera working? | 2023-03-13 | not that I know off. The red lights are needed for its night vision I believe | Robert Duffey | 2023-03-14 |
| I'm very unhappy with yi camera. after owning it for 3 years they contacted me stating i need to buy their software to operate yi camera. do u do that | 2023-03-26 | No I use an SD card | Desiree A | 2023-03-31 |
| Which model has a white cord? Mine arrived with a black cord. | 2023-04-27 | This model normally is white | Teocasshop | 2023-04-27 |
| hola, si compro 5 camaras puedo verlas todas simultaneamente en la app ? gracias | 2023-04-24 | Hola , sí, puedes ver tantas cámaras como quieras Gracias | Teocasshop | 2023-04-24 |
| hola, si compro 5 camaras puedo verlas todas simultaneamente en la app ? gracias | 2023-04-24 | Se pueden ver una a la vez, no simultáneamente | Tito Abril | 2023-04-25 |
| hola, si compro 5 camaras puedo verlas todas simultaneamente en la app ? gracias | 2023-04-24 | Si, se crea un grupo y son muy buenas, este tipo, solo para interiors, no son resistente al agua | Emilde Romero | 2023-04-28 |
| Sounwhy won't sound shut off, rediculous d problems wont shut off | 2023-04-26 | Dure | Amazon Customer | 2023-04-28 |
| How do I turn off the two way sound so that I can listen but the sounds I make are not transmitted by the camera into the room where the camera is lo? | 2023-05-24 | To transmit sound via the two way you push and hold the green microphone under the live view. If you are not holding this, no sound from you will transmit but you will be able to hear sounds in the room as long as your devices volume is up. | sandradia | 2023-05-24 |
| How do I turn off the two way sound so that I can listen but the sounds I make are not transmitted by the camera into the room where the camera is lo? | 2023-05-24 | There is a microphone icon that you can press to talk. When it’s turquoise it’s on, when it’s grey it’s off | jules | 2023-05-24 |
| How do I turn off the two way sound so that I can listen but the sounds I make are not transmitted by the camera into the room where the camera is lo? | 2023-05-24 | Hi! In order to speak or broadcast sound through the camera's speaker, you must press and hold the push-to-talk button in the Kasa app. If you are not holding the button, no sound will be transmitted from you to the camera. | TP-LINK Support Force | 2023-06-01 |
| mi cámara tiene un punto rojo y no funciona | 2023-04-06 | Send me your order number so I can see how to help you | Kikitos | 2023-04-06 |
| mi cámara tiene un punto rojo y no funciona | 2023-04-06 | Se ha desconectado por alguna razón. Desenchufe y vuelva a enchufar. Debería restablecerse. | MK Home products | 2023-04-06 |
| mi cámara tiene un punto rojo y no funciona | 2023-04-06 | Pedir reembolso o que te manden una nueva. | Rafael | 2023-04-06 |
| ¿Se puede monitorear la cámara desde otro país? | 2023-06-17 | Desde cualquier lugar del mundo | Tito Abril | 2023-06-17 |
| Es segura para anti hackeos? | 2023-05-11 | Son cámaras que se instalan mediante Wi-Fi así que no creo que sean tan buenas contra los hackers | Nidia | 2023-05-11 |
| Weird question is it normal for it to turn on its own ? | 2023-06-15 | Mine turned on it’s own to follow movement | Ellie… | 2023-06-15 |
| Weird question is it normal for it to turn on its own ? | 2023-06-15 | No | Khiettrinh Luu | 2023-06-15 |
| Weird question is it normal for it to turn on its own ? | 2023-06-15 | Hi - It is normal for the camera to turn itself when you initially turn it on, as it’s adjusting to the connection If it’s moving after you’ve connected to wifi- yeah… that’s weird. | Grace | 2023-06-15 |
| Weird question is it normal for it to turn on its own ? | 2023-06-15 | The camera only has 2 modes On or Privacy. If it is one the camera will "operate" and move on its own as its tracking motion. | TP-LINK Support Force | 2023-06-16 |
| can this be moved to amother home with a different wifi connection | 2023-04-07 | You will need to set up the camera again on the new Wi-Fi | Kikitos | 2023-04-07 |
| can this be moved to amother home with a different wifi connection | 2023-04-07 | Yes. As long as it is connected with Wi-Fi it will work. | MK Home products | 2023-04-08 |
| Can both cameras operate on different network at different location? | 2023-06-02 | If you have two cameras, they will definitely work on two networks in two locations. | Sandy R | 2023-06-04 |
| Can both cameras operate on different network at different location? | 2023-06-02 | Yes, as long as they are properly set up, connected to the Internet, and bound to your Kasa account. | TP-LINK Support Force | 2023-06-09 |
| Can you access the camera when you are not home? | 2023-04-11 | Yes you can connect at phone and monitor all time you need ! And also give to you pop up when catch any movement! And you can config to save to 15second if you use da card or pay for cloud | Teocasshop | 2023-04-11 |
| Can you access the camera when you are not home? | 2023-04-11 | Yes, as long as the camera and your smartphone are both connected to the Internet. | TP-LINK Support Force | 2023-04-17 |
| Funciona en peru? | 2023-02-15 | Si no me fusiono en usa menos allá | Fidel | 2023-02-15 |
| Funciona en peru? | 2023-02-15 | Funciona en cualquier lugar solo necsita la conexion wifi estable | Emilio | 2023-02-15 |
| Funciona en peru? | 2023-02-15 | No debería tener problema, es un dispositivo electrónico | Tito Abril | 2023-02-15 |
| Funciona en peru? | 2023-02-15 | Yes. | TP-LINK Support Force | 2023-02-22 |
| The software have time to see continuous? I have tapo to link camera and only I watch 2 minutes continuous and I have to push a botón in the app | 2023-06-02 | Same here | America Diaz | 2023-06-02 |
| The software have time to see continuous? I have tapo to link camera and only I watch 2 minutes continuous and I have to push a botón in the app | 2023-06-02 | I can watch for a long time. I pretty much have sat there looking through hours of footage. I like that you can see where there is audio/noises detected to and it shows up as a different color. You can choose the dates you want to look through and times. Get a good memory card. It offers 24/7 continuous recording or you can set up a schedule and also set up patrol areas. It's very convenient and helpful. I talk to my dog and he can hear me and I have spoken to people too and we talk to each other live. | Amazon Customer | 2023-06-02 |
| The software have time to see continuous? I have tapo to link camera and only I watch 2 minutes continuous and I have to push a botón in the app | 2023-06-02 | You can view a live feed. With the optional SD card you can also go back and see periods of activity. | Allison Roesberry | 2023-06-02 |
| The software have time to see continuous? I have tapo to link camera and only I watch 2 minutes continuous and I have to push a botón in the app | 2023-06-02 | Yes, as long as your smartphone and camera are on the same Wi-Fi network when viewing the Live View. | TP-LINK Support Force | 2023-06-09 |
| Can you watch what you record on the SD Card on your phone app?? | 2023-03-06 | That I do not know the answer to. | Danyelle H. | 2023-03-06 |
| Can you watch what you record on the SD Card on your phone app?? | 2023-03-06 | Yes you can. | Emily Thomas | 2023-03-07 |
| La cámara funciona sin wifi ? O debe de tener wifi para que condicione ? | 2023-04-05 | La cámara requiere Wi-Fi y conectividad a Internet durante la configuración. Una vez configurada, si la cámara pierde la conectividad Wi-Fi, aún grabará en la tarjeta SD si la grabación 24/7 está habilitada y se instala una tarjeta Micro SD. Tenga en cuenta que sin Wi-Fi, no se podrá acceder a la cámara a través de la aplicación Kasa. | MK Home products | 2023-04-05 |
| La cámara funciona sin wifi ? O debe de tener wifi para que condicione ? | 2023-04-05 | Debe tener wifi | Pablo | 2023-04-05 |
| La cámara funciona sin wifi ? O debe de tener wifi para que condicione ? | 2023-04-05 | Wifi necesita | Aura | 2023-04-05 |
| La cámara funciona sin wifi ? O debe de tener wifi para que condicione ? | 2023-04-05 | Debe tener Wi-Fi para que condicione, Porque te conectas a tu teléfono | Kikitos | 2023-04-05 |
| La cámara funciona sin wifi ? O debe de tener wifi para que condicione ? | 2023-04-05 | Te recomiendo compres otra cámara, a mí me duro solo 6 meses. Después no quiso encender más. Búscate una opción de mejor calidad o al menos garantía. | MDM13 | 2023-04-06 |
| Can image files be viewed outside the app (i.e. sd card files)? | 2023-03-12 | I would imagine so using the SD card. | michael NYC | 2023-03-13 |
| Can image files be viewed outside the app (i.e. sd card files)? | 2023-03-12 | View the files on your SD card on your computer | James E Hicks | 2023-03-14 |
| How do I set this camera up to use in a different house with different wifi? | 2023-04-10 | Good | Fuyan | 2023-04-10 |
| Are these wireless cameras? Meaning, no power source needed for operation. | 2023-05-19 | No. Has to stay plugged in. | Kimberly | 2023-05-19 |
| Are these wireless cameras? Meaning, no power source needed for operation. | 2023-05-19 | No. It has a long power cord. This is a great camera. They do have the others. Cordless cameras but I've never had much luck with those, although I haven't tried Kasa. | Nina Rogers | 2023-05-21 |
| Are these wireless cameras? Meaning, no power source needed for operation. | 2023-05-19 | A power source (included power adapter) is required for power. The camera connects wirelessly to your router's 2.4GHz Wi-Fi network. | TP-LINK Support Force | 2023-05-23 |
| Do i need alexa in order for this to work? can i just have wifi connection? | 2023-04-05 | I use wifi for my cameras. I don't have alexa. | Richard | 2023-04-05 |
| what is the voltage on this camera? if there is an adapter coming in the package, that means I can plug in to my 210V and it should work, is in it? | 2023-04-30 | The same that you use for cell phones 5 to 12 | Teocasshop | 2023-04-30 |
| what is the voltage on this camera? if there is an adapter coming in the package, that means I can plug in to my 210V and it should work, is in it? | 2023-04-30 | It takes a USB charge plug. If you have a charger that plugs into 210v then I guess it would work. | Benny | 2023-04-30 |
| what is the voltage on this camera? if there is an adapter coming in the package, that means I can plug in to my 210V and it should work, is in it? | 2023-04-30 | The included power adapter supports 100 - 240V, 50/60Hz. | TP-LINK Support Force | 2023-05-09 |
| La camara se puede instalar en el techo o solo es de colocar sobre la mesa? | 2023-04-08 | Puedes poner la cámara en cualquier lugar de la pared o sobre la mesa, etc. | MK Home products | 2023-04-08 |
| La camara se puede instalar en el techo o solo es de colocar sobre la mesa? | 2023-04-08 | Si también trae soporte para instalar en techo y en la app puedes girar la imagen para que no se vea al revés | Jerson Mendoza | 2023-04-10 |
| How close will the kasa 2k qhd security camera focus.? | 2023-02-03 | Mine is clear about to 30 to 40 feet | Mia Taylor | 2023-02-03 |
| How close will the kasa 2k qhd security camera focus.? | 2023-02-03 | Pretty close actually. On the app you can zoom in. The picture is really clear. | Marie | 2023-02-03 |
| How close will the kasa 2k qhd security camera focus.? | 2023-02-03 | Not sure how close, but the clarity is really great considering the price. I use it to check on my dog while I’m at work. | Esther | 2023-02-03 |
| Is there any reason this would move when I have it turned off on the Kasa app? I've seen it turn a bit by itself. | 2023-03-21 | No it shouldn't. Someone else in the household may have access to it or you've been hacked. | Lupe | 2023-03-25 |
| Does this camera have 2 point authenentication? | 2023-05-24 | No. | Grayslake | 2023-05-24 |
| Does this camera have 2 point authenentication? | 2023-05-24 | Yes. There are multiple layers of authentication: 1. Your Wi-Fi network password 2. Your Kasa account password 3. The Kasa app supports multifactor authentication (optional), which can be enabled in the Kasa app. | TP-LINK Support Force | 2023-06-01 |
| Can you delete footage from sd card through the app or will i have to take it out and do it manually? | 2023-04-16 | Not sure. Just put a card in and haven‘t used it yet. I hope so. Would love to know. | Just looking | 2023-04-26 |
| Can you delete footage from sd card through the app or will i have to take it out and do it manually? | 2023-04-16 | Hi! Yes, you can format (erase entire contents of) the SD card using the Kasa app. | TP-LINK Support Force | 2023-04-28 |
| Par que funcione se conecta a la corriende ? Sirve para exteriores bajo lluvia ? | 2023-03-07 | Se debe conectar a la corriente si, yo le instalé en exterior pero bajo un techo porque la lluvia lo va a dañar | Tito Abril | 2023-03-07 |
| Par que funcione se conecta a la corriende ? Sirve para exteriores bajo lluvia ? | 2023-03-07 | Está camara no resiste el agua no tiene protección ip. | Juan Pablo | 2023-03-07 |
| Par que funcione se conecta a la corriende ? Sirve para exteriores bajo lluvia ? | 2023-03-07 | Si. Debe estar conectada a la corriente eléctrica, este diseño de cámara es para dentro de casa. Pero tienen otros modelos para exteriores | Abril Robles | 2023-03-07 |
| Par que funcione se conecta a la corriende ? Sirve para exteriores bajo lluvia ? | 2023-03-07 | Yo la uso en interiores, y la tengo conectada a un adaptador USB para la parte de energía. | Manuel E. Ramirez | 2023-03-07 |
| Par que funcione se conecta a la corriende ? Sirve para exteriores bajo lluvia ? | 2023-03-07 | Par que funcione se conecta a la corriende ? R/ si señor Sirve para exteriores? R/ Si bajo lluvia ? R/ No | Jaime | 2023-03-07 |
| Can you stick it to a wall or ceiling? | 2023-03-14 | Yes u can it comes with screws 2 mount it 2 the wall | Amazon Customer | 2023-03-14 |
| Can you stick it to a wall or ceiling? | 2023-03-14 | Yes, it includes mounting hardware. | TP-LINK Support Force | 2023-03-21 |
| Is this truly wireless or does it require a cord? Because it sates wireless but also says corded electric. | 2023-06-05 | It is corded. | Nuk | 2023-06-05 |
| Is this truly wireless or does it require a cord? Because it sates wireless but also says corded electric. | 2023-06-05 | Yes, you have to plug it in, but then you can control it from anywhere. I`m definitely buying again! | art ryce | 2023-06-05 |
| Is this truly wireless or does it require a cord? Because it sates wireless but also says corded electric. | 2023-06-05 | Needs power from the wall but uses WiFi for data. With a high capacity 5V USB battery you could make it full wireless since the camera uses a typical 5V phone charger adapter. | Randall | 2023-06-05 |
| Is this truly wireless or does it require a cord? Because it sates wireless but also says corded electric. | 2023-06-05 | Wireless means it uses internet. It does have a cord for plug in | Casey L. | 2023-06-05 |
| Is this truly wireless or does it require a cord? Because it sates wireless but also says corded electric. | 2023-06-05 | Wireless indicates that it connects to your network via wireless, not that its power is wireless. | TP-LINK Support Force | 2023-06-16 |
| Is there any way to view live and recorded video and control this on a PC, via an app or browser? | 2023-06-20 | You can add an SD card to record but without it’s just a live stream to an app! | Kara Dykstra | 2023-06-20 |
| Will the sd card rewrite by itself? | 2023-01-31 | Yes | Marie | 2023-02-03 |
| puedo instalar la camara en un pais x y verla desde estados unidos | 2023-05-21 | Si claro. Se conecta a red WiFi de la casa donde la instalas. Bajas la App en tu celular. Agregas la cámara y listo, las puedes ver. Yo las tengo instaladas en mi casa y cuando salgo de viaje a otros países puedo monitorear la casa. | Manuel E. Ramirez | 2023-05-21 |
| puedo instalar la camara en un pais x y verla desde estados unidos | 2023-05-21 | Puede ver y monitorear desde cualquier parte del mundo | Tito Abril | 2023-05-22 |
| Mi camara no se conecta al wifi... no puedo iniciarla | 2023-04-06 | La cámara debe estar conectada a través de Wi-Fi de 2,4 GHz durante la configuración. Y podría ser que tu conexión esté fuera de alcance. | MK Home products | 2023-04-06 |
| Mi camara no se conecta al wifi... no puedo iniciarla | 2023-04-06 | Ask the seller that you made the purchase, he can help you | Kikitos | 2023-04-06 |
| Does this camera have a setting or function that will display the video in the correct orientation when mounted horizontaly on a wall? | 2023-03-20 | Yes, there is a setting to display it "Normally" or Upside Down........................ | Gene | 2023-03-20 |
| Does this camera have a setting or function that will display the video in the correct orientation when mounted horizontaly on a wall? | 2023-03-20 | Not sure but camera automatically orientated itself to the position that is in it has a home setting | James E Hicks | 2023-03-20 |
| Can you add more than one camera and use it on the same app and view together ? | 2023-01-31 | I haven't done it yet with another camera but it does show up with my other Kasa electrical plugs. | Edward J. Liberatore | 2023-01-31 |
| Can you add more than one camera and use it on the same app and view together ? | 2023-01-31 | You can’t view them simultaneously if that’s what you mean? But yes you can have two on one app | Psycho Glitter Kitty | 2023-02-01 |
| Can you add more than one camera and use it on the same app and view together ? | 2023-01-31 | Yes, you can add multiple Kasa cameras to the Kasa app, which you can manage individually and view separately. | TP-LINK Support Force | 2023-02-07 |
| What memory card do you need? | 2023-04-28 | Micro sd | Teocasshop | 2023-04-28 |
| What memory card do you need? | 2023-04-28 | You can use any size you want. | Amazon Customer | 2023-04-28 |
| What memory card do you need? | 2023-04-28 | I used a 128gb micro scan disk. | Richard | 2023-04-28 |
| What memory card do you need? | 2023-04-28 | You just need a MicroSD card | Rojin Sdj | 2023-04-28 |
| Does it support 128g sd card? | 2023-04-03 | Max MicroSD Capacity 128GB | MK Home products | 2023-04-03 |
| How many people can have access? | 2023-05-23 | As many that have access to the network the camera is connected to. | GMan F | 2023-05-23 |
| How many people can have access? | 2023-05-23 | Few under the same account management, no sure how many. However as stated in other reviews, please advise that this camera only accepts a mini SD cards until 256 and kaza care is limited some countries. Thanks | Juan Carlos Arce Guerra | 2023-05-24 |
| How many people can have access? | 2023-05-23 | As long as each person is signed in to the same Kasa account, they can access the camera via the Kasa app on their smartphone. | TP-LINK Support Force | 2023-06-01 |
| Can it record through glass? | 2023-04-02 | Yes. And picture quality is much better than I expected. | Corinne K. | 2023-04-02 |