| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Why cant this connect to both mine and my wife's phone? | 2022-12-31 | I don't know. App may only allow a single user. I would contact tech support for an answer to your question. | Bonedaddy | 2023-01-03 |
| Can you download a video file? | 2023-01-06 | Yes | Angie | 2023-02-10 |
| How many netvue camers can you put on the app. At one time? 4 or 5. I like the way they work. Have two now.. | 2023-01-17 | I have 6 cameras in use on the app right now. Probably can put as many as you want to. | C. C. | 2023-01-17 |
| Is cloud storage or othe service subscription required with128gb micro sd in order to use all features advertised (motion detect push notifications)? | 2022-03-02 | From what I understand you can buy the machine, insert a micro SD card and use it that way. You would then have to review the entire thing from beginning to end everyday to see if an event happened. The services they offer are things like continuous recording, alerts to your phone if it detects movement of any kind. For that there is a charge but there very reasonable and affordable . Hope this helps you | Lil Bit | 2022-03-03 |
| Does this have a spot light? If so is it a good enough one that I could go out with my dogs at night without turning on a different light? | 2022-06-21 | It does not have a spot light. It uses infrared light at night. | Karl D | 2022-06-21 |
| Does this have a spot light? If so is it a good enough one that I could go out with my dogs at night without turning on a different light? | 2022-06-21 | It hasn’t got a spot light. | Digger | 2022-06-21 |
| My camera is black and white. Isn't this supposed to be a color camer? | 2022-03-17 | Black & White is correct | Melia Rose | 2022-03-18 |
| Has anyone gotten an orb pro to work with netgear orbi mesh? there is no way to turn off 5ghz with the orbi. netvue tec as not able to help. | 2022-12-05 | I purchased this wi-fi extender and it works absolutely wonderful. Even on cloudy rainy days. I love the simplicity of it. It's plug and play, literally. My camara operates on 2G so this extender works perfectly with it. It's the CRY0360 Model:N300 has a super long range. I would suggest to operate your camara only on this extender, don't jam it up with other devices. You want your camara to always be working properly for your own security. | Lil Bit | 2022-12-05 |
| Can I add a camera which would be on a different wifi network to my existing app? We would like to add a pet monitor in our camper when we travel. | 2023-01-01 | Yes you should be able to set it up | Aaron | 2023-01-03 |
| Do you have to sign up for any commitments to use this camera? Like a subscription? | 2021-12-17 | There is not a subscription required. This is the reason I choose this item. I use it with my dogs. | John Davanzo | 2021-12-17 |
| Do you have to sign up for any commitments to use this camera? Like a subscription? | 2021-12-17 | No subscription necessary. | Amazon Customer | 2021-12-17 |
| How does it charge? | 2022-04-30 | It has a 12 vote cable that connect to an electrical outlet | Grandfaloon | 2022-04-30 |
| How does it charge? | 2022-04-30 | So I thought by the description it was wireless. It is not. There is a short plug in cord they supply you with. | PE | 2022-04-30 |
| How does it charge? | 2022-04-30 | Ehe camera is hard wired you need an power outlet | Paul Simms | 2022-04-30 |
| can I contract cloud storage if the camera is outside US? | 2022-03-31 | These cameras are used worldwide so I don't see why it would be a problem | T man | 2022-03-31 |
| Does it work ok after a power failure? there are monthly electricity outages in my town, and i don't want to set it up every time electricity fails | 2023-02-13 | I believe it was just a faulty camera. My replacement works perfect. Never has gone offline. Powers back up after a power outage | Disappointed… | 2023-02-14 |
| how do i view recordings on sd card? | 2022-12-30 | NetVu app loaded on your phone is used to view captured images and recordings. | Randy | 2022-12-30 |
| Is it ok to keep in my cold Garage during the winter | 2023-01-05 | Mine is in the garage with temps as low as 20°F and so far no problems. | tjm | 2023-01-05 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It is wireless except for the power cable , | D. Guiotto | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It only brings the power cable to turn it on. It grabs your house internet wirelessly. Just plug it in, turn it on, and connect it to your internet through your phone when its paired. | Angie | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It is wireless. | crystal w | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It’s wireless internet 2.4 ghz | Jennifer | 2023-02-10 |
| Can the Orb Pro (Upgraded) be wall and ceiling mounted? | 2022-12-05 | It does come with the hardware for wall mount. I have not mounted mine so I do not know if the outline works. | L. M. Rivera | 2022-12-05 |
| how much is the monthly cloud service or subscription? | 2022-05-11 | It starts at $5.99 per month. | alpesh patel | 2022-05-13 |
| i need continuous recording of a dog barking. will this pick up the sound and record and how far? | 2022-03-26 | I can’t give specific number of feet, but the microphone is very sensitive and should pick up the barking from a pretty good distance and the playback will run continually, as long as you have a good amount of memory. | Smoking newbie | 2022-03-26 |
| i need continuous recording of a dog barking. will this pick up the sound and record and how far? | 2022-03-26 | Yes. Will need an Micro SD Card in the camera. Or pay a yearly fee for Netvue to record and save video. | Jeff | 2022-03-26 |
| i need continuous recording of a dog barking. will this pick up the sound and record and how far? | 2022-03-26 | It will pick up the sound of barking it will record if there is a sd card . I don't know the distance but it'll pick up the dog three houses away barking. | Reader | 2022-03-27 |
| Can i use this in the philippines? and still watch it here in north east nebraska? | 2023-01-16 | Yes, you can. Anywhere in the world. Just keep in mind that you need someone to setup the camera in your property in Philippines. Also you must know (somthing I don´t like about this cameras) that if you install many units, you just can watch one at the time, software don´t allow multiple views. Instead of that easy configuration and reliabe product with good image quality for a decent price. | Juan Arbelaez | 2023-01-16 |
| What is the distance range on this camera? | 2022-05-11 | Depends on what you want to see. I can watch the neighbor's movement a block away. If you are wanting to see license plates then the drive way is it. I like this camera better than the new ones as far as the quality of the images go but the newer one has a wider view and the 8X zoom is better than the 4X zoom. | bluesky569 | 2022-05-11 |
| What is the distance range on this camera? | 2022-05-11 | During daylight it will pick up images quite a distance. It has captured deer over 100 yards away of course the further away the less clarity - at night it’s not as far but still good for up close | Race Bannon | 2022-05-11 |
| What is the distance range on this camera? | 2022-05-11 | I found it I find that the camera goes all the way down our street at least 20 houses and you can see farther out | T man | 2022-05-11 |
| Wireless or wired ? | 2023-03-19 | Has the option to be connected by wire or wireless. | SK | 2023-03-19 |
| Wireless or wired ? | 2023-03-19 | Power is wired, the camera feed that shows up on the laptop or phone is wireless through your WI/FI. | bluesky569 | 2023-03-19 |
| Wireless or wired ? | 2023-03-19 | Wired. I did buy a longer power cord. | Zamguy | 2023-03-19 |
| Wireless or wired ? | 2023-03-19 | Both, it needs power and wireless signal | Donald Brown | 2023-03-20 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | No subscript. needed. I record direct to my cel. which has a 1t. card. Don't need that type of memory either if you're dillegent about erasing unneeded vid. Somewhat live in a fortress, so not worried about break-ins. Basically use it to monitor my cat. I know he's been rearranging my stuff....and I WILL catch him! | Rylee N. Qowle | 2023-01-06 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | No subscription is required for provided basic camera functions that included short photo capture when camera motion is detected. Video capture requires a subscription and fee. Do not know if this particular model works with Akexa as we don't use Akexa. | Randy | 2023-01-06 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | You can record on a microSD card (not included). It excepts up to 128GB cards. No subscription required unless you would like their services. As for Alexa Echo Show, it should work fine. You'll have to follow the setup instructions and remember that you can contact NetVue at Netvue.com for support, and of course, other inquires. | Jakob C. Froisland | 2023-01-06 |
| Do you have to connect this camera to WiFi or can you just record to a memory card? | 2022-04-07 | Must connect to WiFi | Amazon Customer | 2022-04-07 |