| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| will this camera work with Ivideon app and softwear? | 2023-01-13 | Don’t know if it will work with that app, but it works with Hik-connect app. Ask Reolink for 100 % sure. | RVue | 2023-01-13 |
| will this camera work with Ivideon app and softwear? | 2023-01-13 | Hello. We are sorry to inform you that we do not test the compatibility problem between our products and the Ivideon app and software. We recommend using Reolink softwares, such as the Reolink APP and Reolink PC client. | ReolinkDirect | 2023-01-14 |
| How many days of recording will a one hundred twenty gigabyte s d card give me ? | 2023-04-17 | Hello. The bitrate affects video quality and recording file size. In general, the higher the bitrate, the better the image and audio quality and the larger the file size.Here is the relationship between SD card capacity, bitrate, and recording time: by 128GB SD card, with a bitrate of 3072kbps(default), this camera can record for 97.1hours; with a bitrate of 5120 kbps, this camera can record for 58.3 hours; with a bit rate of 6144 kbps, this camera can record for 48.5 hours. | ReolinkDirect | 2023-04-18 |
| Does camera only detect motion? Or does it detect sound like dogs barking and fire alarms? Does it distinguish between motion and a human in the noti? | 2022-10-05 | Has it all. Sound and movement. Even a flying insect will set it off. | Kierob Cherubino | 2022-10-05 |
| Does camera only detect motion? Or does it detect sound like dogs barking and fire alarms? Does it distinguish between motion and a human in the noti? | 2022-10-05 | Hello. Camera E1 Pro for Home Security uses motion detection, it could not distinguish between motion and a human. You may consider E1 Outdoor, refer to: https://www.amazon.com/gp/product/B09C8735S8 E1 outdoor supports smart person/ vehicle detection, which can tell people and vehicles from other objects. Reolink products currently cannot support sound detection. | ReolinkDirect | 2022-10-07 |
| Can this connect to a wifi that requires you to accept terms and agreement like in a dorm? I bought one can't seem to figure it out | 2022-12-22 | Hello. Please kindly refer to the link below to check whether your wifi can meet the requirement. And please kindly connect us via Amazon message for further assistance with your cameras. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2022-12-23 |
| E1 Pro what is the max size micro sd card, user manual says 64gb, specs says 128gb, Alexa says 256gb?? | 2023-05-24 | Mine came with a 128gb sd card. | Foodjudge | 2023-05-24 |
| E1 Pro what is the max size micro sd card, user manual says 64gb, specs says 128gb, Alexa says 256gb?? | 2023-05-24 | The one I'm using has a 128 gb card in it works great, I'm pretty sure that's the biggest size this model can use. It holds a lot of video and you can easily delete video from your phone. I've never had any issues with space though with 128gb it's way more than necessary | Anonymous… | 2023-05-24 |
| E1 Pro what is the max size micro sd card, user manual says 64gb, specs says 128gb, Alexa says 256gb?? | 2023-05-24 | There are micro SD cards that are 128gb memory, most come in a multi pack. I would suggest you enlist the cloud to store your data, around $9.00 per camera. | Jeffrey l. | 2023-05-25 |
| E1 Pro what is the max size micro sd card, user manual says 64gb, specs says 128gb, Alexa says 256gb?? | 2023-05-24 | I'm using a 256 | guitarsmokey123 | 2023-05-26 |
| E1 Pro what is the max size micro sd card, user manual says 64gb, specs says 128gb, Alexa says 256gb?? | 2023-05-24 | Hello. This indoor security camera supports up to 256GB SD card now. You may consider an SD card from our store: https://www.amazon.com/dp/B0B8C8VKDP | ReolinkDirect | 2023-05-26 |
| Does this camera support 2 way audio? | 2023-06-16 | Yes twtvay is suported | Spiro Patros | 2023-06-16 |
| Does this camera support 2 way audio? | 2023-06-16 | It does have two way communication, although there is a little lag I must say by far the Reolink system is the best thing out there on the market for the price | Odie | 2023-06-16 |
| Does this camera support 2 way audio? | 2023-06-16 | If I understand your question, then yes. I can get sound and video while watching and it has a microphone function so you can speak through your device and hear it through the Reolink camera. | Kathy Roselli | 2023-06-16 |
| Does this camera support 2 way audio? | 2023-06-16 | Yes, although we use it to watch our dog. | ERIC J FAUTZ | 2023-06-16 |
| Does this camera support 2 way audio? | 2023-06-16 | Hello, yes, this camera supports 2-way audio, please refer to this instruction to set it up: https://support.reolink.com/hc/en-us/articles/360004051354/ | ReolinkDirect | 2023-06-19 |
| Is the infrared light pretty obvious and bright in the dark? Don't want it to be distracting for my baby. | 2023-04-25 | No it only lights up red but doesn’t shine through the room. My dog doesn’t even know I’m looking at her. | ERIC J FAUTZ | 2023-04-25 |
| Is the infrared light pretty obvious and bright in the dark? Don't want it to be distracting for my baby. | 2023-04-25 | It’s a ring of small infrared lights. The light doesn’t project or glow. My camera sits on a dresser and my son has ignored it. | Kathy Roselli | 2023-04-25 |
| Is the infrared light pretty obvious and bright in the dark? Don't want it to be distracting for my baby. | 2023-04-25 | You can turn them off. | Thump | 2023-04-26 |
| Is the infrared light pretty obvious and bright in the dark? Don't want it to be distracting for my baby. | 2023-04-25 | It's not bright. It's a red ring of lights. There's no brightness at all. My room is dark and you just see the red ring. When you look on the app and see the room it is a great bright picture..this camera is really worth the money. I have 2. | guitarsmokey123 | 2023-04-26 |
| Is the infrared light pretty obvious and bright in the dark? Don't want it to be distracting for my baby. | 2023-04-25 | Hello. The IR leds are visible, and the leds are 8pcs/14mil/850nm. Please feel free to contact us via Amazon message and we'd like to send you a photo of the IR leds which are turning on. | ReolinkDirect | 2023-04-27 |
| Does this work with rtsp or no? there hasn't been a clear answer | 2022-09-22 | Hello. Yes, Cameras for Home Security E1 Pro supports RTSP. | ReolinkDirect | 2022-09-23 |
| Can I connect the power to a usb power bank ? | 2023-02-05 | Nope - these have a proprietary adapter, and need more than 5 volts. | Bradley Schmidt | 2023-02-05 |
| Can I connect the power to a usb power bank ? | 2023-02-05 | Don’t think so it come with the plug in connector which I believe it 5V | K. Y. FOO | 2023-02-05 |
| Can I connect the power to a usb power bank ? | 2023-02-05 | Hello. Afraid no, since this indoor wifi camera can only be powered by the DC 5V1A adapter(included) and there is no USB port in this camera. | ReolinkDirect | 2023-02-06 |
| How much below and above "flat" does the camera tilt? Does the 50-degree include both directions added together? | 2023-01-03 | Hello. This wifi ip indoor camera can support Horizontal 355°and Vertical 50°. The vertical 50 degrees include both directions (up and download). | ReolinkDirect | 2023-01-04 |
| How can this camera be added to Blue Iris? What settings will allow it to connect? | 2023-05-13 | Hi, please refer to this instruction below to add the E1 Pro to the Blue Iris: https://support.reolink.com/hc/en-us/articles/360003601394-How-to-Add-Reolink-Cameras-to-Blue-Iris/ If there is any problem with the product, please contact us by Amazon message. | ReolinkDirect | 2023-05-14 |
| How can this camera be added to Blue Iris? What settings will allow it to connect? | 2023-05-13 | You must contact the company and run this by the IT department | Jeffrey l. | 2023-05-18 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | Yes | RICHARD BALLANCE | 2022-09-18 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | Don’t think so. I just zoom with the picture on the screen. | Patricia B. Lisk | 2022-09-18 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | This model - no. There is a 5mp zoom version that costs a few bucks more. | Bradley Schmidt | 2022-09-18 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | Yes | Doreen Solley | 2022-09-19 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | You can “zoom” using your fingers much like when you zoom in on your pictures | TJ30 | 2022-09-19 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | This camera is not built with zoom. | RVue | 2022-09-19 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | Yes. While I am looking at the camera view on my Android phone I use my thumb and finger to zoom in. I can adjust what I am looking at by moving the view on the screen to focus on whatever I want. | Amazon Customer | 2022-09-19 |
| Is it possible to zoom, in addition to rotating the camera? | 2022-09-18 | Hello. Cameras for Home Security E1 Pro supports Pan & tilt via the Reolink App and Client, but it could not zoom. If you need a camera that supports the zoom function, refer to: https://www.amazon.com/gp/product/B07Z841XYD | ReolinkDirect | 2022-09-20 |
| How how can i go about getting another bottom part so i can hang on wall? | 2023-04-06 | contact the company directly or, go to a hardware store | Jeffrey l. | 2023-04-06 |
| How how can i go about getting another bottom part so i can hang on wall? | 2023-04-06 | Hello. We will include a mounting plate for each E1 pro camera and please note that we don't the plate separately. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-07 |
| If I press reset, how can I do | 2023-02-26 | Hello. If you press the reset button, all the settings of the camera will be cleared. You may refer to the below link to connect the camera to your network and configure it again. https://support.reolink.com/hc/en-us/articles/360020094714 And please don't worry. The recording history on the sd card will not be deleted unless you format the sd card. | ReolinkDirect | 2023-02-27 |
| Can I put this in an inside window to look outside? If so, would it work at night? | 2023-02-07 | I'm not sure if the motion sensor would pick up movement through the window. I guess that if the glass were clear without any obstructions it may work. The unit does have a sensor so it'll work at night under normal conditions. It may work but I would ask Reolink customer service just to be sure. Personally, I have Reolink exterior cameras with solar panels to keep them running. You can place those almost anywhere. | Amazon Customer | 2023-02-08 |
| Can I put this in an inside window to look outside? If so, would it work at night? | 2023-02-07 | Hello. Afraid no, since the IR LEDs will be reflected and the night vision will not be usable. This is for all IP cameras with night vision. | ReolinkDirect | 2023-02-08 |
| We purchased these cameras about a month ago. Couldn't figure out how to turn on auto-tracking. Does anyone know how to enable auto-tracking? | 2023-02-12 | Auto tracking comes on when there is movement | Jeffrey l. | 2023-03-12 |
| Getting frequency bleed on my phone? I set up a camera and it works! But ... it's like the frequency is bleeding through because I can hear noise | 2022-10-04 | I’m not sure what kind of noise you are hearing or if it occurs on mute. It does have a microphone and picks up background noise if it’s not muted and if my phone is too close to the camera I will get an annoying high pitched echo (unmuted). Hope you find the answer. | Kathy Roselli | 2022-10-04 |
| Getting frequency bleed on my phone? I set up a camera and it works! But ... it's like the frequency is bleeding through because I can hear noise | 2022-10-04 | Hello. Please kindly put it in a quiet place, and check if the issue remains in Liveview/ Playback/ Two Way audio. If the issue remains, please kindly do a hard reset for the camera for a check. If it still could not work normally, please feel free to contact us via Amazon message for further assistance. | ReolinkDirect | 2022-10-05 |
| Remote location can I connect these in my relatives room at the nursing home, connect them to their Wi-Fi and be able to see from my home? | 2022-12-29 | Yes, you can. It can be viewed from anywhere on your IPhone or any mobile phones. | RVue | 2022-12-29 |
| Remote location can I connect these in my relatives room at the nursing home, connect them to their Wi-Fi and be able to see from my home? | 2022-12-29 | Yes you should be able to. | Patricia B. Lisk | 2022-12-29 |
| Remote location can I connect these in my relatives room at the nursing home, connect them to their Wi-Fi and be able to see from my home? | 2022-12-29 | I don’t see why not. I was able to watch my home from work when I had renovations being done. | Kathy Roselli | 2022-12-29 |
| Remote location can I connect these in my relatives room at the nursing home, connect them to their Wi-Fi and be able to see from my home? | 2022-12-29 | I can't say for sure, but I don't see why you couldn't. I have them in my Mother's home, connected to her wifi, and I monitor them from my home. | Thump | 2022-12-29 |
| Remote location can I connect these in my relatives room at the nursing home, connect them to their Wi-Fi and be able to see from my home? | 2022-12-29 | It is feasible but I would ask the facility if they allow this. I do remote viewing on my Android phone when I am away at weddings or parties so that I can check up on my pets at home. As long as the cameras are hooked into a wifi it will work. | Amazon Customer | 2022-12-29 |
| Remote location can I connect these in my relatives room at the nursing home, connect them to their Wi-Fi and be able to see from my home? | 2022-12-29 | Hello. Yes, please make sure the camera has access to the Internet. Then you can view the camera remotely (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP or PC client. | ReolinkDirect | 2022-12-29 |
| Can i connect this directly to one of my reolink nvr's to ensure it connects the right one? | 2023-03-12 | You need to talk directly with Reolink. | Jeffrey l. | 2023-03-12 |
| Can i connect this directly to one of my reolink nvr's to ensure it connects the right one? | 2023-03-12 | No these are wifi only | Joe Rex | 2023-03-13 |
| Can i connect this directly to one of my reolink nvr's to ensure it connects the right one? | 2023-03-12 | Hello. Yes, you can connect this wifi indoor ip camera to the NVR via the network cable directly. And please note that this camera still needs to connect to the DC adapter(included) all the time to have a power supply. | ReolinkDirect | 2023-03-14 |
| If there's a power outage, will camera connect to wifi & begin working on it's own once the power goes back on or does it need to be manually reset? | 2022-09-07 | It will go through its power up reset program then automatically reconnect to the internet | Jeff Hunter | 2022-09-07 |
| If there's a power outage, will camera connect to wifi & begin working on it's own once the power goes back on or does it need to be manually reset? | 2022-09-07 | It will go off and have to be reset | Me4 | 2022-09-07 |
| If there's a power outage, will camera connect to wifi & begin working on it's own once the power goes back on or does it need to be manually reset? | 2022-09-07 | As Jeff said it will automatically reset, you have to do nothing. | TJ30 | 2022-09-07 |
| If there's a power outage, will camera connect to wifi & begin working on it's own once the power goes back on or does it need to be manually reset? | 2022-09-07 | Hello. The Cameras for Home Security E1 pro will re-connect automatically when the power goes back. | ReolinkDirect | 2022-09-08 |
| If there's a power outage, will camera connect to wifi & begin working on it's own once the power goes back on or does it need to be manually reset? | 2022-09-07 | It’s auto to connect to wifi and work again. You can unplug it and plug back in and the camera will automatically connect to wifi and work again. | RVue | 2022-09-08 |
| If there's a power outage, will camera connect to wifi & begin working on it's own once the power goes back on or does it need to be manually reset? | 2022-09-07 | It will reconnect if it looses power or wifi connection. I've had wifi disconnect and power outages with no issues | Joe Rex | 2022-09-08 |
| Will these cameras work with rlk8-800b4? i have the hub and the four bullet cameras. i would like to link these indoor cameras to the same hub. | 2023-01-06 | Yes, it can be. I have mine as you said. | RVue | 2023-01-06 |
| Will these cameras work with rlk8-800b4? i have the hub and the four bullet cameras. i would like to link these indoor cameras to the same hub. | 2023-01-06 | Video could not be loaded | ReolinkDirect | 2023-01-07 |
| why does it keep alerting me when there's no movement | 2023-04-13 | You can adjust the settings to low or high sensitivity. Also can block out areas where there maybe constant movement, like branches moving on trees etc. But I have found that I will get notified as the sun comes up of down and shade will alert it also. Hope this helps a little | Joe Rex | 2023-04-13 |
| why does it keep alerting me when there's no movement | 2023-04-13 | Hello. We would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-15 |