| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there supposed to be an option to adjust sensitivity for notifications? | 2023-03-21 | No, I didn’t see that option. There’s only notifications on or off… there is a option to set do not disturb time frames. | T Franklin | 2023-03-21 |
| Is there supposed to be an option to adjust sensitivity for notifications? | 2023-03-21 | Under settings. And also you can set a schedule. I have chickens and didn’t want them setting it off all the time lol | Monique Antoinette | 2023-03-21 |
| Is there supposed to be an option to adjust sensitivity for notifications? | 2023-03-21 | I think you do this by using your phones drop down menu from the top. | Rachel Stillman | 2023-03-21 |
| work with coudedge app? | 2023-01-22 | I DONT KNOW THE ANSWER BECAUSE I GARBAGE THIS ITEM..IT'S TOTALLY NOT GOOD, COULDN'T VIEW THE MOTION | Eddy | 2023-01-23 |
| work with coudedge app? | 2023-01-22 | Only LaView app. | EagleEyeCCTV | 2023-01-30 |
| ?Will it work with ring | 2023-03-22 | This camera works individually | Gloria | 2023-03-22 |
| ?Will it work with ring | 2023-03-22 | As far as I know. No. These cameras are separate. They have to be charged based on how often they are triggered. they are wireless. | Whit-C | 2023-03-22 |
| How much exactly is the cloud storage fee? | 2022-08-07 | This product is no good. I bought these cameras and the no longer work for me. | Christopher Curry | 2022-08-07 |
| What type of charger does this use | 2022-11-28 | Just like a standard android charger | Kelly | 2022-11-28 |
| What type of charger does this use | 2022-11-28 | It comes with a usb charging cable and block. | Eli Celis | 2022-11-28 |
| Can live and recorded video be viewed on a phone via wifi directly (without using a router) when within range of each other? | 2022-09-20 | Yes these cameras do not require a seperate router like some do and I view mine on my phone often | Brian weaver | 2022-09-20 |
| Can live and recorded video be viewed on a phone via wifi directly (without using a router) when within range of each other? | 2022-09-20 | No, it's not a Bluetooth product. it has to rely on the wifi | EagleEyeCCTV | 2022-09-21 |
| How do i use the audio and microphone at the same time? | 2023-03-26 | No you can’t | Amazon Customer | 2023-03-26 |
| When the night vision LED's are on do they put out a red glow or are the invisible? | 2023-02-13 | The night vision/ IR less do glow red when the camera is working at dark hrs. | BdT | 2023-02-13 |
| When the night vision LED's are on do they put out a red glow or are the invisible? | 2023-02-13 | My specific camera displays two small, red lights. | DLB | 2023-02-13 |
| Where I live we can only get satellite internet. How well do these work with satellite internet? | 2022-12-02 | I'm not sure if that is an issue. The cameras work through an app I use on my cel phone. I don't use any of the cloud storage available. They are affordable and easy to set up. Primarily I have them set up to take pictures of any activity. The pictures are clear and you can zoom in. Video and audio are also good and easy to use. | John S | 2022-12-02 |
| Where I live we can only get satellite internet. How well do these work with satellite internet? | 2022-12-02 | As long as the satellite internet has a 2.4G wifi,you could set up and use our cameras because all LaView cameras only support 2.4G wifi as of now. Most of the router is dual-band, you could separate the wifi SSID into two and use your phone to connect to the 2.4G wifi before setup. Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-12-03 |
| The night vision on mine isnt working at all. It's on auto and i tried setting it to on, and i reset the camera? | 2023-03-13 | Nightvision. Does not work on mine either. | Audrey | 2023-03-13 |
| The night vision on mine isnt working at all. It's on auto and i tried setting it to on, and i reset the camera? | 2023-03-13 | Not sure what the issue might be. When mine worked, the night vision was pretty good. However the app and the camera were both glitchy. The camera often would miss large objects in broad daylight (like UPS truck large.) I finally gave up and went with another brand. | E.T.H. | 2023-03-13 |
| Why does my camera say offline & charging? | 2022-08-18 | Did you plug it up??? It shouldn’t be on and plugged up | Monique Antoinette | 2022-10-17 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | You can record constantly, there is a subscription you can buy to be able to record/ view your video. | BdT | 2023-02-13 |
| How much is the cloud storage? | 2023-03-22 | Don't know, ask the company, I do receive offers from them to add that feature with a fee. | John S | 2023-03-24 |
| Could this be placed inside, looking out a window, to monitor a yard? | 2022-10-17 | Yes it can | Endurancep… | 2022-10-17 |
| Could this be placed inside, looking out a window, to monitor a yard? | 2022-10-17 | Yes. But I’ve found there tends to be a glare from the camera lights | Monique Antoinette | 2022-10-17 |
| Could this be placed inside, looking out a window, to monitor a yard? | 2022-10-17 | Yes | Mariana C. | 2022-10-17 |
| Could this be placed inside, looking out a window, to monitor a yard? | 2022-10-17 | LaView N11 is battery camera, and you could use it inside or outside. We do not suggest pointing the camera to look out a window cause there might be reflection at night. | EagleEyeCCTV | 2022-10-18 |
| Could this be placed inside, looking out a window, to monitor a yard? | 2022-10-17 | Probably, though it has a pretty wide range of vision, so may catch things in the room it's in, too. That will give you a lot false alerts. | E.T.H. | 2022-10-18 |
| Can i connect it to my previous m1 base station from laview, i just have 2 cameras that came with the station, just need one more? | 2023-01-14 | If it’s A N-20 LaView camera yes you can have four cameras on the base station. | Amazon Customer | 2023-01-14 |
| Can i connect it to my previous m1 base station from laview, i just have 2 cameras that came with the station, just need one more? | 2023-01-14 | Sorry, I thrash mine because it's garbage...it's not good... so there's no way I could answer your question. | Eddy | 2023-01-16 |
| Can i connect it to my previous m1 base station from laview, i just have 2 cameras that came with the station, just need one more? | 2023-01-14 | No, because M1 can only connect N20 battery camera and doorbell camera DB7. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-17 |
| Is this company is out of business? No response to any customer service calls or emails. They don't even answer their phones. | 2023-03-13 | I’ve had that issue this last week as well | Monique Antoinette | 2023-03-21 |
| Does this camera connect to Alexa? | 2022-11-02 | According to the app it does. I don't use it though. | E.T.H. | 2022-11-02 |
| Does this camera connect to Alexa? | 2022-11-02 | Yes. And Google Assistant | Monique Antoinette | 2022-11-02 |
| Does this camera connect to Alexa? | 2022-11-02 | Yes, all of LaView cameras are compatible to Alexa. | EagleEyeCCTV | 2022-11-03 |
| Do these cameras use a base station? Or do they connect directly to wifi without a base station? | 2022-11-14 | You can connect them straight to your wifi via an app you download | Eli Celis | 2022-11-14 |
| Do these cameras use a base station? Or do they connect directly to wifi without a base station? | 2022-11-14 | If they are the LV-PYN11-G32 No base station | Amazon Customer | 2022-11-14 |
| Do these cameras use a base station? Or do they connect directly to wifi without a base station? | 2022-11-14 | They cameras connect directly to the wifi | Wash H. | 2022-11-14 |
| Do these cameras use a base station? Or do they connect directly to wifi without a base station? | 2022-11-14 | They will connect directly. | E.T.H. | 2022-11-15 |
| Do these cameras use a base station? Or do they connect directly to wifi without a base station? | 2022-11-14 | They connect directly to wifi without a base station. Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-11-16 |
| Why won't battery charge past 70%? Brand new. | 2023-03-23 | Wish I could help, I have never had that problem. Honestly they do take several hours to re-charge, I try to get them on a charger when I know I will be home when they get at around 30 %. I run 3 all the time, have a back up I need to place somewhere. The affordability of buying in pairs. These are basic cameras that work the way I need them to, I do love them. I would contact the company, good luck, hope I kinda helped. | John S | 2023-03-24 |