| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do i change apn? | 2021-09-19 | If your camera needs to be imported APN information, please follow the following steps: https://support.reolink.com/hc/en-us/articles/360009537014-How-to-import-APN-information-to-Reolink-Go-?source=search | ReolinkDirect | 2021-09-20 |
| Does my reolink go camera not work now that there is no 3g sim cards? that is what i was told by cricket | 2021-02-18 | Hello, our Reolink Go camera can work with 3G/4G sim card, you could try a 4G one. Any problems, please contact us via Amazon message for further assistance. | ReolinkDirect | 2021-02-23 |
| Hello, how can i tell of it will work in my country in the caribbean? we have 4g lte networks here. | 2021-10-15 | Hello, Reolink Go of AU version could work in Caribbean, and you need to ensure the carrier of your SIM card supports band 2 and band 4. Please contact us via Amazon message for further assistance. | ReolinkDirect | 2021-10-15 |
| I have a us t-mobile unlimited data mobile phone family plan. can i remove the sim card from one of these phones and use with this camera? | 2021-03-17 | Hello, I am afraid not. We suggest using AT&T Three in one prepaid (not 5G) sim card. | Reolink | 2021-03-19 |
| can it be used in hong kong? | 2021-04-28 | Hello, if you want to use the camera in Hong Kong, we recommend you purchasing an EU version and using the carrier like 3/CMHK/CSL. Here's link: https://www.amazon.co.uk/dp/B07WVZFTMQ | ReolinkDirect | 2021-04-30 |
| Can i use this camera with 4g use in europe (czech republic)? will it be working there? | 2021-03-12 | Hello, it is the US version, I'm afraid that it doesn't work in Europe. It's suggested to use the Europe version in Europe. For more questions, please contact us via Amazon Message. | ReolinkDirect | 2021-03-19 |
| Is it a au or us model i need a au model i am from south africa | 2021-03-17 | Hello, this is US version. In South Africa, we suggest you use EU version. Here is the product link: amazon.co.uk/dp/B07JFWRHN3 | Reolink | 2021-03-19 |
| If I use a T-Mobile pre-paid data card, can the card be "refilled" online with an account or do you have to swap the cards monthly? | 2021-06-21 | Hello, you can contact the local carrier about how to refill the sim card. As long as the pre-paid card is available, the camera would work and you don't have to take the card out frequently. | ReolinkDirect | 2021-06-22 |
| Can you change APN on camera? | 2021-09-18 | I am so disappointed in this camera !! They have made it so difficult to operate , the average person can’t understand the directions to operate it. Customer support is so bad and again the personnel you talk to are very difficult to understand and also talk above my education level, not everyone are computer wizard. The first one I bought was just plug and play more or less and I love it the new ones they claim they have changed their format and I do not understand it, unless you’re good with computers do not buy this camera | Wendy | 2021-09-19 |
| Can you change APN on camera? | 2021-09-18 | Hello, yes, for more details, please contact us via Amazon message. | ReolinkDirect | 2021-09-19 |