| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| do i need a memory card for each camera? | 2021-05-22 | Hello, if you want to playback the camera's recordings via Reolink App, you will need to install the SD card for the camera. | ReolinkDirect | 2021-05-25 |
| Regarding the vacant property question I submitted, does this have a far range to reach the hot spot to my cellphone, property is 20 miles away? | 2021-08-18 | Hello, the WiFi distance of the camera is 70~80m in an open area, but the actual WiFi distance of the camera depends on the actual working environment and the actual coverage of your hotspot. | ReolinkDirect | 2021-08-18 |
| Can i use the camera without internet connetion only dirrectly to my cellphone? | 2022-02-26 | Hello, the wireless camera needs a 2.4GHz WiFi connection for initial setup and remote access by Reolink App/Client. If you use it without WiFi after setup, the camera still can make recordings to the SD card, but you cannot directly view it on your phone. You have to take out the SD Card and view it on other devices. | ReolinkDirect | 2022-02-28 |
| Can these cameras connect to my reolink 8ch 5mp home security camera system? | 2022-10-08 | Hello. All Reolink battery powered cameras can't work with the PoE system. The battery cameras record to SD card and you can manage them on Reolink APP/Client. | ReolinkDirect | 2022-10-09 |
| Is the video from these cameras viewable on the same app as the poe cameras use so that i can view poe video and battery camera video on the same app? | 2022-10-09 | Hello. Yes. You can add these battery-powered cameras and PoE cameras to the same Reolink APP. | ReolinkDirect | 2022-10-10 |
| Do these cameras require specific sd cards or will anyone work up to 64gb? | 2021-08-16 | Hello, the micro SD card that is compatible with this camera needs to be TF type SD, SDHX, or SDHC micro SD card with FAT 32 Format and class 10 or higher read and write speed. Also, the storage of the micro SD card should be no larger than 64GB. | ReolinkDirect | 2021-08-17 |
| Do u also have doorbell? So i can connect all on the same app? | 2022-11-06 | Hello. Yes, we will release doorbell cameras soon, and all the Reolink cameras can be operated via the same APP. | ReolinkDirect | 2022-11-06 |
| Are the tree straps included? | 2021-05-28 | Hello, there're two hook&loop straps and mounts in the package. | ReolinkDirect | 2021-06-01 |
| Without subscription how many minutes will the camera can record on each clips? | 2022-12-31 | Hello. The recording duration is equal to the time the camera detects the motion, plus the post-motion you set. You can set up the post-motion recording to 8s/15s/30s(maximum is 30s), you will increase the recording duration. For example, the time for the camera to detect motion is two seconds, and the post-motion duration you set is thirty seconds, the recording duration is thirty-two seconds in all. | ReolinkDirect | 2023-01-01 |
| Can this camera be used at vacant properties where there isn't any wifi that is set up by the owner? Will it use a hotspot instead? | 2021-08-16 | Hello, this camera could also be connected to the hotspot of the cellphones. After the initial setup with an WiFi connection, this camera could record motions to the SD card with no internet connection, but you'll need to take out the SD card and check the recordings on other devices. | ReolinkDirect | 2021-08-17 |