| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Outdoor use destroys sd cards (tried many brands) after a while, indoor is ok. need manufacturer advise, if there's a fix to prevent damaging sd? | 2023-05-13 | Hello, Please format the SD card to FAT32 format on your computer and re-insert it into the camera to check. Please take care to unplug the camera power before inserting the card. If it doesn't work, please contact us by app--me--contact us. Thank you. | Wansview | 2023-05-15 |
| 🙋u200d♂️ is this camera wi-fi cordless? or i have to use wire? | 2022-12-27 | It is not cordless, you must run a power wire. You can use WIFI, or you can run a second cable which would be your CAT cable. | Trump Won 2020 | 2022-12-27 |
| 🙋u200d♂️ is this camera wi-fi cordless? or i have to use wire? | 2022-12-27 | you have to plug each camera into the wall and then there is an app you download that you can view the cameras. once you download the app you set the cameras up through your wifi on the app | madyson brooks | 2022-12-28 |
| Se desconectan constantemente del Wi-Fi y toca reiniciar quisiera saber cómo solucionar eso? | 2022-10-18 | Tengo de estas cámaras instaladas en la casa y no se desconectan del wifi a menos que sea en algún momento de actualización del firmware interno. Le recomendaría revisar si la potencia de su wifi es suficiente para soportar la conexión de las cámaras y los demás gadgets que tenga en su red. Es muy posible que pueda ser por esa razón. | Manuel Nina | 2022-10-18 |
| Se desconectan constantemente del Wi-Fi y toca reiniciar quisiera saber cómo solucionar eso? | 2022-10-18 | Hola, solamente cuando tienes bajón de internet, tienes q volver a pegarlas, apretando el botón hasta q escuche “reiniciando el sistema” luego toca aparéalas normal, cono la primera vez Saludos | GILBERTO AVECILLA | 2022-10-19 |
| Se desconectan constantemente del Wi-Fi y toca reiniciar quisiera saber cómo solucionar eso? | 2022-10-18 | Hola, solamente cuando tienes bajón de internet, tienes q volver a pegarlas, apretando el botón hasta q escuche “reiniciando el sistema” luego toca aparéalas normal, cono la primera vez Saludos | GILBERTO AVECILLA ÁVILA | 2022-10-19 |
| Se desconectan constantemente del Wi-Fi y toca reiniciar quisiera saber cómo solucionar eso? | 2022-10-18 | No se desconectan | Joe | 2022-10-19 |
| Do these have to be hard-wired in or can I plug them into an outdoor outlet? | 2023-01-26 | They come with 12V power adapter that is made to be plugged in to an outlet. | al | 2023-01-26 |
| Do these have to be hard-wired in or can I plug them into an outdoor outlet? | 2023-01-26 | As long as you have electricity to them and the signal can reach you internet box they are wireless | Russell S. | 2023-01-26 |
| Do these have to be hard-wired in or can I plug them into an outdoor outlet? | 2023-01-26 | Hello, Thanks for the question. Yes, you can plug them into an outdoor outlet. Hope it helps. | Wansview | 2023-01-27 |
| Is there a way to change the notification alert sound on this device? | 2023-03-20 | I don’t think you can change it. | Joseph I. | 2023-03-20 |
| Is there a way to change the notification alert sound on this device? | 2023-03-20 | Not as far as I know. I have had these for almost 2years now. Love them as they work great. It would be nice to be able to customize the sound though | Dale | 2023-03-21 |
| Is there a way to change the notification alert sound on this device? | 2023-03-20 | For iPhone - Go to Settings > Sounds & Haptics (on supported models) or Sounds (other models) then Text Tone. This will change more than just the notification sound for the camera. It will change the sound for all notifications such as text message. As far as I know there is no way to just change the sound for one type of notification. | al | 2023-03-21 |
| Is there a way to change the notification alert sound on this device? | 2023-03-20 | Hello, Currently there is only one notification sound. You can enable/disable the notification alert sound on App--Me--General settings--Alert notification. Hope it helps. | Wansview | 2023-03-21 |
| What is the dc connector type? I want to get a dc extender and what to know what type to buy | 2023-03-12 | Hello, you can buy a DC extender with 12V 1A. | Wansview | 2023-03-13 |
| Can I use wireless? | 2023-04-30 | Yes the only cord is the power cord | Dale | 2023-04-30 |
| Can I use wireless? | 2023-04-30 | Sorry，this camera is required to be plugged in for use. | Wansview | 2023-05-04 |
| Can I use wireless? | 2023-04-30 | Yes see the page header wansview Security Camera Outdoor 1080P Wired WiFi IP66 Waterproof Surveillance Home Camera with 2-Way Audio, Siren, Night Vision,SD Card Storage and Works with Alexa W6-4PACK (White) It does still require a wire for power. | al | 2023-05-05 |
| How can I configure this camera to record continuously to SD card? | 2023-01-16 | I don't believe it can be set to continuously record. | al | 2023-01-19 |
| Does the camera stay on for long periods of time when used with Alexa? | 2022-09-13 | Only when motion is detected or you login. Otherwise it’s sleeping | stephen hartsfield | 2023-05-02 |
| do these need wifi at all times to work or only to set them up? I need to be able to use the sd storage option without internet at the actual location | 2022-08-31 | You need Wi-Fi or Ethernet all the time. Sorry | Patrick J. Murphy | 2022-08-31 |
| They are coming with power cord? | 2023-05-02 | They come with an standard 6 foot cord | NTC Computer Services | 2023-05-02 |
| They are coming with power cord? | 2023-05-02 | Yes, they come with a power cord for each camera. | stephen hartsfield | 2023-05-02 |
| They are coming with power cord? | 2023-05-02 | Yes, it comes with four power cables. | Wansview | 2023-05-04 |