| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Porque no se puede enviar a mexico | 2023-04-13 | Hola. Tenga en cuenta que este artículo será gestionado por Amazon. Se sugiere confirmar este problema de envío con el equipo de Atención al Comprador de Amazon. Comuníquese con el servicio de atención al comprador de Amazon, o puede comunicarse con nosotros a través de un mensaje de Amazon para obtener más ayuda. --- Hello. Please note that this item will be fulfilled by Amazon. It is suggested to confirm this shipping issue with Amazon Buyer Support team. Please contact Amazon buyer support, or you can contact us via Amazon message for further assistance. | ReolinkDirect | 2023-04-13 |
| Porque no se puede enviar a mexico | 2023-04-13 | Hola. Tenga en cuenta que este artículo será gestionado por Amazon. Se sugiere confirmar este problema de envío con el equipo de Atención al Comprador de Amazon. Comuníquese con el servicio de atención al comprador de Amazon, o puede comunicarse con nosotros a través de un mensaje de Amazon para obtener más ayuda. --- Hello. Please note that this item will be fulfilled by Amazon. It is suggested to confirm this shipping issue with Amazon Buyer Support team. Please contact Amazon buyer support, or you can contact us via Amazon message for further assistance. | ReolinkDirect | 2023-04-15 |
| Cuanto es el límite de grabación cuando detecta movimientos | 2023-04-27 | Hola. Eso depende principalmente de la capacidad de su tarjeta SD y la tasa de bits que configuró para esta cámara de seguridad alimentada por batería. En general, cuanto mayor sea la tasa de bits, mejor será la calidad del video y la imagen, y mayor será el tamaño del archivo, y viceversa. Hello. That mainly depends on the capacity of your SD card and the bit rate you set for this battery-powered security camera. In general, the higher the bitrate is, the better the video and image quality will be, and the bigger the file size will be, and vice versa. | ReolinkDirect | 2023-04-30 |
| How long does the battery last before it has to be changed? | 2022-05-01 | It constantly charges from the solar panel. I’ve had two of mine for almost a year and have never had an issue with the battery | D. m. scruggs | 2022-05-02 |
| How long does the battery last before it has to be changed? | 2022-05-01 | Hello, in normal use, one-time full charge, the batteries will last about 1-4 weeks according to different working environments and your connection frequency.xa0xa0It’s strongly advised to use Reolink Solar Panel to provide continuous power. | ReolinkDirect | 2022-05-02 |
| Whats the distance it records? | 2021-10-29 | Hello, it mainly depends on how you install the camera. And the PIR detection distance mainly depends on the sensitivity you set for the camera. For more information, please check: https://support.reolink.com/hc/en-us/articles/900000583003. | ReolinkDirect | 2021-10-29 |
| Whats the distance it records? | 2021-10-29 | People around 20’ cars around 50’ with motion set to hi sensitivity. | D. m. scruggs | 2021-10-29 |
| How long is the cable that connects the camer and the solar panel? | 2022-01-11 | Hello, the cable is 4 meters. | ReolinkDirect | 2022-01-11 |
| Can you add these cameras to my Reolink Box? | 2023-04-04 | Hello. Reolink battery-powered cameras cannot work with the Reolink NVR system. But you can view and manage both this camera and NVR system on Reolink APP/Client. | ReolinkDirect | 2023-04-05 |
| Can work in other countries | 2022-01-05 | Hello, yes, this camera can work in any country and it connects to WiFi for remote access. | ReolinkDirect | 2022-01-06 |
| can you view the cameras on a lap top or desk top computer? | 2022-01-07 | Hello, yes, you can view the camera on your laptop or computer via free Reolink Client. | ReolinkDirect | 2022-01-10 |
| Do you need one sd card for each camera ? | 2023-01-13 | Hello. Yes, if you want to save the detection recording, you need to insert the sd card into the camera separately. The maximum micro SD card it supports is 128GB, with the format of FAT32 and a read and write speed of Class 10 or higher/ ≥26Mbps. Here is the link for a 128GB SD card: https://www.amazon.com/gp/product/B09NBQ4K87/ | Reolink | 2023-01-14 |
| Do you need one sd card for each camera ? | 2023-01-13 | i sent them back to hard to set up | Jean Herrin | 2023-01-19 |
| Que tan largo es el cable entre el panel solar y la camara | 2022-04-12 | The cable length of Reolink Solar Panelxa0is 4 meters. If it is not long enough in your case, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet). You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). Here is the link: https://www.amazon.com/dp/B095KK4L57 | ReolinkDirect | 2022-04-13 |
| Does this camera have night vision? | 2021-12-30 | Hello, yes. This camera with IR LED can see up to 33ft at night. | ReolinkDirect | 2021-12-30 |
| Does this camera have night vision? | 2021-12-30 | It does have pretty good night vision up to around 50ft. | D. m. scruggs | 2021-12-30 |
| How long is the solar panel cable and can you buy a longer cable? | 2021-08-28 | Hello, the length of the solar panel is 4m, but you could purchase a micro USB male to female extension cable from Amazon. Please note that total lenght of the solar panel couldn't exceed 13m. | ReolinkDirect | 2021-08-30 |
| Does it need WiFi ? | 2021-08-26 | Hello, yes. This camera needs to be connected to a 2.4Ghz WiFi to get Internet access. However, after the initial setup with WiFi, it can work without an Internet connection. | ReolinkDirect | 2021-08-27 |