| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| My battery has run out, its been cloudy, can I take the cmera down and chafge it with a usb cord inside? | 2022-04-01 | Hello, yes you can charge the camera with a 5V/2A power adapter and a micro USB cable. | ReolinkDirect | 2022-04-01 |
| I love my reolink camera however the base broke and now i can’t keep the camera installed. is there a base replacement that i can buy? | 2023-02-09 | Hello. Sorry that we don't sell the bracket separately. Reolink provides a 2-year warranty, feel free to contact us via Amazon message for further assistance. You may enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-11 |
| Is camera waterproof? | 2023-04-04 | YES! | Grandma | 2023-04-04 |
| Is camera waterproof? | 2023-04-04 | Yes it is. I have had it on the back side of the garage and hve had no issues wth it in all kinds of weather. | Nick Garcia | 2023-04-05 |
| Is camera waterproof? | 2023-04-04 | Hello. Yes, this security camera is IP64 waterproof. | ReolinkDirect | 2023-04-05 |
| Can you add this camera to the reolink nvr, https://www.amazon.com/dp/b01delnn82?psc=1&ref=ppx_yo2ov_dt_b_product_details | 2022-09-02 | Hello. Please note that this battery power wifi outdoor camera can't work with Reolink NVR. You can check the living video stream and playback recording video via the Reolink app/client. And there are two options for you to save the recording: Micro SD card and Reolink cloud. You can choose one of them or both according to your needs. | ReolinkDirect | 2022-09-02 |
| Trae batería recargable, que se puede cargar or fuera | 2022-09-23 | Hola. La batería de Security Camera Outdoor Argus PT es recargable por el panel solar y el cargador USB 5V 2A, pero no es removible y se puede sacar. Después de la actualización, las baterías de todas nuestras cámaras inalámbricas con batería no son extraíbles. Solo se puede quitar la batería de una cámara 4G, pero debe funcionar con una tarjeta SIM en lugar de Wifi, puede consultar: https://www.amazon.com/gp/product/B098DWWXLQ Hello. The battery for Security Camera Outdoor Argus PT is rechargeable by the solar panel and the 5V 2A USB charger, but it's not removable and could be taken out. After the upgrade, the batteries of all our WiFi battery-powered cameras are not removable. Only one 4G camera's battery could be removable, but it needs to work with a sim card instead of Wifi, you may refer to: https://www.amazon.com/gp/product/B098DWWXLQ | ReolinkDirect | 2022-09-24 |
| How many users/phones can connect to the camera? ex: 1 iPhone and 2 Android phone? or just 1 phone per camera? | 2022-10-12 | Hello. This 2k WIFI security camera allows up to 12 online users and up to two users to access the main stream at the same time. There are no restrictions on mobile phone systems. | ReolinkDirect | 2022-10-13 |
| Why after a weeks time i'm not able to see recorded alerts ? and why doesn't camera schedule work ios devices | 2022-12-20 | Hello. Please don't worry. You can download the free Reolink app on the Apple store to access this wireless IP camera on your ios phone. For the playback issue, we will appreciate it if you can contact us by Amazon message with a picture of the error prompt when playback failed to further discuss your issue. | ReolinkDirect | 2022-12-21 |
| Will this work with the t-mobile home internet gateway? | 2023-01-10 | Hello. Please don't worry. We don't have limitations for routers. This wireless PT camera supports both 2.4GHz and 5GHz wifi connection. Please make sure the wifi from your router can meet the network requirement below. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2023-01-11 |
| what is the minimum and maximum temperature:? | 2022-09-10 | Hello. The working temperature for this Security Camera Wireless Outdoor is -10°C~+55°c(14°F-131°F). Refer to: https://support.reolink.com/hc/en-us/articles/900000517406 | ReolinkDirect | 2022-09-11 |
| Does this camera have motion tracking? | 2022-01-23 | Hello, we're afraid that this pan&tilt camera doesn't have the function of tracking. If you need auto-tracking camera, you can consider this one https://www.amazon.com/dp/B095RRDYGV | ReolinkDirect | 2022-01-25 |
| How much does it weigh | 2021-08-11 | Hello, the weight of one Argus PT camera is 470g, and the weight for one solar panel is 280g. | ReolinkDirect | 2021-08-12 |
| Does it come in black? | 2022-01-23 | Hello, the outdoor solar camera is white. | ReolinkDirect | 2022-01-25 |
| Se puede usar sin wifi | 2023-04-12 | Hola. Sí, esta cámara wifi de seguridad para el hogar Argus PT aún puede grabar en la tarjeta SD cuando detecta un movimiento aunque ya no haya acceso a Internet. Sin embargo, se necesita una red WiFi con acceso a Internet para la configuración inicial. Tenga en cuenta que sin un enrutador/internet, no se puede acceder a las cámaras a través de la aplicación/cliente Reolink. Así que tendrás que sacar la tarjeta SD y comprobar las grabaciones en el ordenador. ---- Hello. Yes, this home security wifi camera Argus PT can still record to the SD card when they detect a movement even though there is no internet access anymore. However, WiFi network with internet access is needed for the initial setup. Please note that without a router/internet, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the recordings on the computer. | ReolinkDirect | 2023-04-15 |