| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will it work with 4g wifi networks? | 2022-08-01 | Thanks for your question. The camera only works with 2.4G WiFi. | HXHCAM | 2022-08-01 |
| Will it work with 4g wifi networks? | 2022-08-01 | Yes. That is what I have. But don't use their cloud service. Use an SD card | Joseph | 2022-08-01 |
| I love this camera so much that I bought a second one. If 2 empty rechargeable battery slots are populated, will all the batteries charge properly? | 2022-10-19 | I don't have a schematic or those kind of specifications on the camera, so possibly. | Eman1354 | 2022-10-20 |
| I love this camera so much that I bought a second one. If 2 empty rechargeable battery slots are populated, will all the batteries charge properly? | 2022-10-19 | Hey, thanks for your support. You can try it, but it's not recommended. | HXHCAM | 2022-10-20 |
| The email support is no longer active. How do you get ahold of support? My unit no longer records or updates to the cloud. | 2022-07-29 | Their support sucks. DO NOT PAY FOR THEIR CLOUD SERVICE. IT A CHINESE SCAM | Joseph | 2022-08-01 |
| How many cameras that are wireless can I hook up at one time | 2023-03-14 | I currently have 4 hooked up and plan on at least 1 more. I don't know if there is a limit, it might also be limited by the speed of your internet service. | Nick | 2023-03-14 |
| How many cameras that are wireless can I hook up at one time | 2023-03-14 | I think as many as your Wi-Fi can handle. Probably 8is what I’m thinking. | Paula… | 2023-03-14 |
| How many cameras that are wireless can I hook up at one time | 2023-03-14 | hello friend, it support connect only 1. but you can share it for 10 friend or family at least. | Jiming wang | 2023-03-16 |
| Does this camera have a timelapse feature where it can capture images at regular intervals, especially to save to ftp? thanks | 2023-03-09 | Hello friend, Sorry this camera don't have this function,I know that only trail camera can support timelapse feature and capture images function. Pls check.Thanks~ | HXHCAM | 2023-03-09 |
| Can i use different app most likely control the camera instead of using ubox app and use i-cam+ | 2022-07-13 | Hello friends, our camera only supports connection with Ubox APP. | HXHCAM | 2022-07-20 |
| tienes como estas pero que usen sim de telcel ? la ocupo para lugares donde no hay wifi | 2023-03-14 | Tenemos cámara celular 4G para choose.and también es compatible con telcel sim.Thanks | Jiming wang | 2023-03-16 |
| Can we down load the App. to a desk top? | 2022-06-27 | Yes -- you can view on laptop | JR Borno | 2022-08-24 |
| I had a similar camera, tried to buy another but it was pain pairing it with my wifi. Is this one is easy to pair with wifi? Thanks in advance | 2022-10-19 | For me, no issues in pairing: | Eman1354 | 2022-10-20 |
| I had a similar camera, tried to buy another but it was pain pairing it with my wifi. Is this one is easy to pair with wifi? Thanks in advance | 2022-10-19 | Only with 2.4G WiFi can the pairing be successful. A normal router can transmit two kinds of WiFi, one is 2.4G WiFi and one is 5G WiFi. So your phone has to choose to connect to 2.4GWIFI to successfully connect to the camera. This way you won't have to worry about the camera not being able to connect. | HXHCAM | 2022-10-20 |
| How do you ARM the camera for 7 days a week 24hrs a day??? | 2022-08-24 | Camera is on at all times and takes videos upon motion detection - 15 sec videos are saved on cell and cloud | JR Borno | 2022-08-24 |
| The camera has been on usb charge for over a day and is still not fully charged? | 2023-01-24 | Hello the best charger is 5V 2A. | HXHCAM | 2023-03-09 |
| I really need to find out what app does this unit take for it. because i have 3 of the same cameras and i use i-cam+ to use them. and i it quickly | 2022-07-13 | UBOX | Abe Lincoln | 2022-07-13 |