| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will there be anymore black color cameras? I only see white ones. | 2023-04-26 | Hello, Sorry, there is no more black in this camera. | Wansview | 2023-04-27 |
| I want to ask if this camera detects only humans | 2022-06-20 | Hi benson K, Thanks for your question. Please kindly note that this camera isn't supported sound detection, only motion(including the object). If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-06-21 |
| I want to ask if this camera detects only humans | 2022-06-20 | No. It will detect anything that moves all the way down to insects flying in front of the lens. You can adjust the sensitivity to help. | Mike B | 2022-06-21 |
| I want to ask if this camera detects only humans | 2022-06-20 | It detects almost everything. Especially Bugs. Lots and lots of bugs | Charles Brown | 2022-06-21 |
| I want to ask if this camera detects only humans | 2022-06-20 | It detects movement | Daniel P. | 2022-06-21 |
| Mi cámara modelo W6 donde tiene para poner la memoria SD? | 2022-02-06 | Debes quitar la tapa del speaker y adentro se encuentra la ranura para insertar la SD, viene explicado en el manual de usuario. Saludos | Douglas Rojas Villalobos | 2022-02-06 |
| Mi cámara modelo W6 donde tiene para poner la memoria SD? | 2022-02-06 | card slot is on the bottom of the camera. unscrew the camera speaker tap and you will see the slot there. | Gaby Marte | 2022-02-06 |
| Mi cámara modelo W6 donde tiene para poner la memoria SD? | 2022-02-06 | Entiendo no trae ranura para memoria | paulino adames | 2022-02-06 |
| Mi cámara modelo W6 donde tiene para poner la memoria SD? | 2022-02-06 | Hi Javier P, Thanks for your question. It's under the bottom of the camera, you have to unscrew the cover, then you will see it. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-02-08 |
| Is the power input to the camera from the power supply the same form as that on BNC camera cables? | 2022-04-03 | It’s a DC 2.1mm x 5.5 mm plug | Big Mike | 2022-04-03 |
| Is the power input to the camera from the power supply the same form as that on BNC camera cables? | 2022-04-03 | No, the power requires a separate connection. | lapsmith | 2022-04-04 |
| Is the power input to the camera from the power supply the same form as that on BNC camera cables? | 2022-04-03 | Hi Slim Chance, Thanks for your question. It's 12V 1A power adapter for US standard. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-04-06 |
| how do i use this with a pc | 2022-08-05 | Hi lyzz, Thanks for your question. You have to set up this camera on Wansview Cloud app first, then you can go to our website: www.wansview.com to download PC software and log in directly. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-08-05 |
| Does this record audio? | 2022-03-24 | Yes it does. | Jason | 2022-03-24 |
| Does this record audio? | 2022-03-24 | Yes | JCC | 2022-03-24 |
| Does this record audio? | 2022-03-24 | Yes it does | Gerry | 2022-03-24 |
| Does this record audio? | 2022-03-24 | Yes | David Alston | 2022-03-24 |
| Does this record audio? | 2022-03-24 | Yes, but you have to make sure the microphone is set to on in the settings | Mike B | 2022-03-24 |
| Does this record audio? | 2022-03-24 | Hi Michaela E. Fry, Thanks for your question. We're sorry that this camera doesn't support sound detection, only motion detection. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-03-25 |
| Does this record audio? | 2022-03-24 | Yes it can. It is optional in the settings. And you can send audio (speak through it). Or make it sound an alarm when motion activated. But it does record sound when you have it set to record motion or when you are observing the video in the App. | David M Jessup | 2022-03-31 |
| Can you use a Solar panel with this? | 2022-02-21 | This camera has a micro usb input, so if you get a solar panel that connects to it I think it will work. I connect a power bank to my camera, it stays working for close to a week. | Al K Seltzer | 2022-02-21 |
| Can you use a Solar panel with this? | 2022-02-21 | Hi JSmittie, Thanks for your question. Please kindly note that this camera isn't a battery powered one, you have to use power cord to operate it. It doesn't support to use solar panel. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-02-22 |
| La cámara soporta 220V o debe conectarse necesariamente a 110V? | 2022-07-25 | Soporta los dos voltajes, con eso no hay problema!!! | Douglas Rojas Villalobos | 2022-07-25 |
| La cámara soporta 220V o debe conectarse necesariamente a 110V? | 2022-07-25 | Hi María Alexandra, Thanks for your question. Yes, it supports 220V. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-07-26 |
| funciona con la aplicacion icsee? | 2023-04-24 | trabaja perfectamente e incluso yo la tengo conectada con Alexa, para verla desde mi televisión | LUIS I GARCIA CADENA… | 2023-04-24 |
| funciona con la aplicacion icsee? | 2023-04-24 | Wansview Cloud | Radeck | 2023-04-24 |
| funciona con la aplicacion icsee? | 2023-04-24 | Si | freddy | 2023-04-24 |
| funciona con la aplicacion icsee? | 2023-04-24 | De veras no se. | Joe | 2023-04-25 |
| funciona con la aplicacion icsee? | 2023-04-24 | Hello, Sorry, it only works in the Wansview Cloud app. | Wansview | 2023-04-25 |
| How do i access the sd card clips in the app? on a camera that has cloud storage, i see the sd card option. on a camera without the cloud i do not. | 2022-02-18 | I presume you have insatedd a sd card as it does not come with one. Enable the sd memory storage under settings on the bottom, tuen it on. When you do to play back you will see cloud storage and memory card at the bottom. | Jason | 2022-02-18 |
| How do i access the sd card clips in the app? on a camera that has cloud storage, i see the sd card option. on a camera without the cloud i do not. | 2022-02-18 | Hi coolchuck1, Thanks for your question. You have to insert the SD card first, so that you can use this SD card option. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-02-21 |
| Has anyone gotten this to work over cell service? I can only connect using wifi when home. | 2022-03-03 | I followed the directions and I can view the camera when I'm away from home using my cell data plan. | Jason | 2022-03-03 |
| Has anyone gotten this to work over cell service? I can only connect using wifi when home. | 2022-03-03 | Hi lapsmith, Thanks for your question. Please follow below steps to check your router's setting for checking whether it turns on firewall, otherwise, you're unable to use other network to connect the camera remotely. 1.connect your phone to home wifi 2.go to wireless setting of your phone,you can know router's IP address 3.input the IP address to browser on your phone 4.input router's username and password then you can log in your router 5.find option"firewall"---you can turn it off.Or you can access your home router on your computer,the link for your reference. https://www.wikihow.com/Access-a-Router If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-03-03 |
| Has anyone gotten this to work over cell service? I can only connect using wifi when home. | 2022-03-03 | yes, download the app on playstore, Wanview Cloud but you need to install an sd micro card | Barry | 2022-03-03 |
| Has anyone gotten this to work over cell service? I can only connect using wifi when home. | 2022-03-03 | Yes, it works well over cell service. | JCC | 2022-03-03 |
| Has anyone gotten this to work over cell service? I can only connect using wifi when home. | 2022-03-03 | It will not work with 5G cell service. | David Alston | 2022-03-03 |
| Has anyone gotten this to work over cell service? I can only connect using wifi when home. | 2022-03-03 | Mine works on cell service, everywhere I go. | Big Mike | 2022-03-03 |