| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will I hear the baby crying from another room in real time if I don’t have the app open or do you just receive a notification? Will it wake me w/audio | 2022-06-21 | We suggest that you can turn on the sound of the notification in the phone's system settings, and we'll release a new AI feature for the baby crying detection. | blurams | 2022-06-21 |
| Will I hear the baby crying from another room in real time if I don’t have the app open or do you just receive a notification? Will it wake me w/audio | 2022-06-21 | They would be good to have in babys room but you still would want a baby monitor | jack morris | 2022-06-21 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Si. Si se puede. | veronica | 2023-05-14 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Claro que si siempre y cuando tenga Internet en tu casa y la cámara este conectada si | Christian Ramirez | 2023-05-14 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Si, mientras la cámara tenga conexión a internet | Oscar M. | 2023-05-15 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Gracias por la pregunta. Sí. | blurams | 2023-05-25 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | No they can not be wall mounted and there is no mounting hardware. Like anny nanny came they are meant to be set on a shelf or counter on the base. You can even see the feet on the base on the Amazon site. | William | 2023-05-11 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | No it does not | Lakicia Furr | 2023-05-11 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | No. It's sits on a flat surface | Amazon Customer | 2023-05-16 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | they come with screws and can even be mounted upside down on the ceiling. | Amazon Customer | 2023-05-22 |
| Quiero saber si puedo hablar a través de la cámara | 2023-06-21 | Si. Puedes hablar y tambien puedes escuchar | veronica | 2023-06-21 |
| Quiero saber si puedo hablar a través de la cámara | 2023-06-21 | Si puedes hablar atravez de tu cell y escuchar todo lo que pasa a ti alrededor. | Inaliz Caal | 2023-06-21 |
| Am I correct that this tww-device package include a promotion for free cloud storage? If so, how do I set up the free cloud storage plan? | 2022-05-07 | Yes, each camera comes with a lifetime free 24-hour cloud storage of event video history and a one-month cloud free trial that supports viewing the 7 days 24/7 video history in the trial month., you can activate it by clicking the "Cloud" button after you connect the camera. | blurams | 2022-09-20 |
| My camera is upside down not sure how to fix. anyone know how to contact the seller? | 2022-08-17 | Yes need to go to the app then into camera settings and find rotate camera to the desired position. | Anthony Vona | 2022-08-18 |
| Posted i have one already, works fine. but can't add a 2nd one, won't connect. someone replied: it only works on 2.4ghz 'i already have one.what's up? | 2022-10-26 | Hi, please contact support@blurams.com for further help. | blurams | 2022-10-26 |
| This camara will work in South America? | 2022-05-24 | Yes, it can work in South America if you use the correct power adapter. | blurams | 2022-09-20 |
| Funciona con AppleWatch? | 2022-07-02 | You can receive the notification on the Apple Watch. | blurams | 2022-12-09 |
| Can i view this camera from other country if I am on vacation | 2023-05-14 | Yes it uses the internet. But if no internet, No. | J. Skipper | 2023-06-04 |
| Devolví el producto hace más de un mes y no tengo ninguna devolución que está pasando | 2022-12-22 | Si. Si se puede. | veronica | 2023-05-14 |
| Can you view the cams on 2 separate devices or only one? | 2022-09-20 | Yes I have them in 2 iPhones and 2 IPads | roger | 2022-09-20 |
| Can you view the cams on 2 separate devices or only one? | 2022-09-20 | Hi, you can view your security cameras with blurams App on unlimited devices. | blurams | 2022-09-20 |
| Does this camera zoom? | 2022-05-26 | Yes, it support zoom in and out. | blurams | 2022-05-27 |
| Where should i insert my sd card? i don't see a drive on the camera! | 2022-12-08 | Video could not be loaded | blurams | 2022-12-09 |
| Where should i insert my sd card? i don't see a drive on the camera! | 2022-12-08 | Camera has to be off | Medjool Addict | 2022-12-09 |
| Where should i insert my sd card? i don't see a drive on the camera! | 2022-12-08 | It's hidden on the bottom of the black ball. Press your finger on the black ball and slide it up to expose the bottom. | TAORFA | 2022-12-13 |
| I want to buy the two cams,will they both work without a could service? | 2022-12-13 | Yes, they will work without a could service. | blurams | 2022-12-13 |
| I want to buy the two cams,will they both work without a could service? | 2022-12-13 | Yes, there is FREE cloud service. I watched a YouTube video to figure out how to use it; I don't remember, but I think you click on "library" at the bottom of the page and you'll see your video.The Blurams website bombards you with offers to BUY the service, but it's not necessary. | Sandy Flint | 2022-12-13 |
| I want to buy the two cams,will they both work without a could service? | 2022-12-13 | Yes....I should say I believe they will I have 2 cameras on my phone app and they work fine. You can select the one you want to view. | moonracer16 | 2022-12-14 |
| is there an estimate of time before the android play store has the app again? | 2022-10-29 | We apologize for the inconvenience caused. The App will be available in Google play in about 1~2 business day. Please scan the code on the box or click the below link to download the App. www.blurams.com/pages/app. Please rest assured, it's the official newest version. Thanks. | blurams | 2022-10-31 |
| How much are the paid cloud storage plans? | 2023-04-05 | Have to check with the company that provides the cloud. Plus the price will increase with any company with larger storage amounts. | J. Skipper | 2023-06-04 |
| looking forward to getting my cameras working as soon as the android app. is up and running again? | 2022-10-29 | Hi, Dear user, we apologize for the inconvenience caused. The App will be available in Google play in about 1~2 business day. Please scan the code on the box or click the below link to download the App. www.blurams.com/pages/app Please rest assured, it's the official newest version. If you have downloaded the app will not be affected in any way. Thanks. | blurams | 2022-10-31 |
| This camaras work in South America?? | 2022-05-26 | I don’t see why there would be a problem. It connects to WiFi | MaryBeth W. | 2022-05-26 |
| You can buy one camera for 31.99 yet you're charging 72.99 for two? That doesn't make sense. | 2023-01-07 | Just a one to your cart then add another. Get the two for 62.98. 31.99 x 2 | potatoes | 2023-01-11 |
| How do I set my cameras so they do not time out? | 2022-07-14 | They can be set up to no time out in the blurams app | SteelBeowulf | 2023-02-06 |
| Can i connect with usb? you seem to have usb+plug so i have spot for usb. can i connect to inly usb port without power cord? | 2022-05-03 | We don't recommend using the USB to connect, which may connection unstable. | blurams | 2022-09-20 |
| I need a cord replacement for the camera, which can I buy ? | 2023-01-25 | Something long that can be able to be placed where an accessible electrical socket is reached. | SteelBeowulf | 2023-02-06 |
| Can the audio features be disabled so that only video is recorded? | 2023-04-11 | Yes | Lakicia Furr | 2023-05-11 |
| Is there a way to set a default position? It seems to point to random areas or just straight ahead. | 2022-06-12 | I ended up sending mine back. Did not work like expected. Pointed at random areas, long lag times between movement and it showing on my phone. | N112 | 2022-06-13 |
| Can i view through google home app on my iphone? | 2022-12-20 | I downloaded their Blurams app. However I see online that you can use it on Google Home. | Kim Phillips | 2022-12-20 |
| Can i view through google home app on my iphone? | 2022-12-20 | Yes i view through my phone with the bluram app. | Amazon Customer | 2022-12-20 |
| Are these rechargeable? | 2023-02-06 | They need to be=plugged into power at all times | roger | 2023-02-06 |
| Are these rechargeable? | 2023-02-06 | They are not battery powered, they plug in. | Apurpz… | 2023-02-06 |
| Are these rechargeable? | 2023-02-06 | No, they are not. They are powered with a micro USB cable you can plug with an adapter or PC. PSA, do not put an SD card on these for saving footage, they corrupt SD cards when they get full. | SteelBeowulf | 2023-02-06 |
| Does this use the mipc app? | 2023-06-04 | Just uses the company app and Google Home app. But if the company app keeps crashing on you , your SOL. Because you have to use the company app to create an account that other apps need. Good luck! | J. Skipper | 2023-06-04 |