| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will they read your text messages or have voice recognition | 2022-11-18 | Aside from your own software, you'll have to ask the manufacturer. | M. Schwartz | 2022-11-20 |
| How can I contact the seller for warranty work? | 2022-12-18 | Anker has a website with customer service contact information. | M. Schwartz | 2022-12-18 |
| How can I contact the seller for warranty work? | 2022-12-18 | Hi there! We do not have a warranty but we can happily send you a replacement. Could you tell us what is wrong with the item? If you don't mind could you go into the order and return with a replacement request! We will send you a brand new one in box. Thank you and Happy Holidays! | MNWare | 2022-12-19 |
| I’m having a problem switching on and off . Never happened before. I have it for 2 years and I love it. Is there something wrong with the power button | 2023-06-20 | That’s happened to the last 2 that I’ve had, power button just stops working I less than a year each. | G J M | 2023-06-20 |
| I’m having a problem switching on and off . Never happened before. I have it for 2 years and I love it. Is there something wrong with the power button | 2023-06-20 | The power button fell off my head set but it's still works and bet than LG Head set i got | dave tejcek | 2023-06-20 |
| I’ve had these for 2 years and love them. but, they just stopped charging and working after 2 years. is this the usual lifespan? bit disappointing. | 2022-11-20 | Mine lasted less than six months. I would not buy this again | Eliana Selzer | 2022-11-20 |
| I’ve had these for 2 years and love them. but, they just stopped charging and working after 2 years. is this the usual lifespan? bit disappointing. | 2022-11-20 | To be honest 2 yrs is awesome. I use mine daily which i wear about 8-10 hrs at a time. Ive owned various models thru the yrs and i can say ive never had a set esp wired that lasted that long. I can say they last about a yr and then wires start breaking or battery starts going south. Even most car batteries start to die at 2 yrs and need replacing and they dont get dropped or snatched around taking abuse like our headphones. Take it as a blessing ive owned some that where hundreds of dollars and didnt last as long as these buds will. Trust ive owned about 4 sets so far and will buy again. For the price, sound and quality they worth the money. | shane b | 2022-11-20 |
| How to mute microphone while on call? | 2022-11-12 | Anker has a manual for this product. If you have the headset with the Play/Pause feature, you can switch between an active and held call by pressing and holding down the play/pause button for one second. | M. Schwartz | 2022-12-18 |
| I bought this and i really like it. the soundcore app does not support this model. does anybody know an anker app that works with this? | 2022-11-29 | I had tried 2 different aps i had found. One of them did nothing and the other give me an EQ setting but made the sound terrible in my opinion so i deleted both of them.. | shane b | 2022-11-29 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | Yes it’s stay around the neck. | Fazlur R. Bhuiyan | 2022-10-21 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | I can’t answer because I returned them due to the sound quality | Cori | 2022-10-21 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | I use mine while mowing and weed-eating and have very little problems (i wear full protective over ear muffs with them too) . The collar seem to hold very nicely to my neck. The buds have magnetic backs so when i pull them out of my ear i can join them together to keep them from flopping around and getting caught. I have not had any problem with the neck part sliding, even when my neck sweats. | awjandy | 2022-10-21 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | I wear mine while mountain biking, and they stay put. I have no problem with them moving around. I would say they will stay in place when laying down, but leaning over, like touching your toes, I would expect them to at least shift and move. | This is me… | 2022-10-21 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | Honestly if u have both buds in ur ears they stay ok or if they out and the buds r connected w the magnets they ok but laying down they will slip off ur neck or if u move much w one bud in ur ear they gonna come off. I have a bigger neck and still come off but for the money they r my favorite so far as to lasting overall the batt is good, sound is good, they r good for conversations and musically. They usually last me about 5-6 months w daily wear of prob 15-18 hrs a day which is rough on the tiny wires.. give them a try for the money they r worth it.. | shane b | 2022-10-21 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | The body of the headset lays well. I forget I'm wearing it sometimes. The earbuds are magnetic, so they can be put together when not in use. I just tuck them inside my shirt out of the way. | M. Schwartz | 2022-10-25 |
| Do these stay around your neck well or want to dangle if you're leaning over or laying down? | 2022-10-21 | Yes they will dangle. I use them when I'm working out and they slip off my neck anytime I have to lay back. This and the fact go that the volume could be louder are in my only gripes about these headphones. Overall great headphones for the price. | John Brown | 2022-11-02 |
| why is there a buzzing sound coming from the left ear, when I stop playing music? | 2022-11-16 | Sounds like your Bluetooth connection might be causing it because mine has never had that issue | Adam Carey | 2022-11-16 |
| It appears from the specs that they have various size ear tips - is that correct? | 2023-04-21 | Mine came with 6 sizes of ear tips. | Phyllis Dawson | 2023-04-21 |
| It appears from the specs that they have various size ear tips - is that correct? | 2023-04-21 | Yes it's just don't fit my ears good other than that they are ok | dave tejcek | 2023-04-21 |
| It appears from the specs that they have various size ear tips - is that correct? | 2023-04-21 | Yes. There a 3 different sized pairs. | VICTOR | 2023-04-22 |
| It appears from the specs that they have various size ear tips - is that correct? | 2023-04-21 | Yes 3 different sets s,m,l | Jason Creel | 2023-04-22 |
| It appears from the specs that they have various size ear tips - is that correct? | 2023-04-21 | Yes | Lloyd Fredendall | 2023-04-22 |
| It appears from the specs that they have various size ear tips - is that correct? | 2023-04-21 | Yes, They come with different sizes. I wear them all day at work for music and audio books. | CatBox | 2023-04-22 |
| I bought these and now they won't power on. Any suggestions? The light comes on when I charge them but otherwise they're unresponsive. | 2023-05-08 | I would try to reach out to the seller. I bought a pair and havent had any issues with mine. And i use it daily. Sorry you are experiencing this. | Tosha | 2023-05-08 |
| I bought these and now they won't power on. Any suggestions? The light comes on when I charge them but otherwise they're unresponsive. | 2023-05-08 | These should have audio feedback. On the off chance its the light is broken try it while wearing it. I'd contact Amazon/seller for replacement etc | Amazon Customer | 2023-05-08 |
| I bought these and now they won't power on. Any suggestions? The light comes on when I charge them but otherwise they're unresponsive. | 2023-05-08 | Sounds about right. Leave an honest review. | M. H. | 2023-05-08 |
| I bought these and now they won't power on. Any suggestions? The light comes on when I charge them but otherwise they're unresponsive. | 2023-05-08 | Make sure it's fully charged and try turning on the bluetooth on your phone first. That has worked for me. | Nicole G. Scott | 2023-05-08 |
| One side stopped working after 3 weeks of use. How do I get them replaced? | 2022-10-24 | Likely send back to Anker with a copy of your invoice. Their customer service is on Pacific time if I'm not mistaken. | M. Schwartz | 2022-10-25 |
| Are the magnets pretty strong? | 2023-02-07 | Yes | bradley | 2023-02-07 |
| Are the magnets pretty strong? | 2023-02-07 | I would say they are pretty much normal for what i've experienced with neckband headphones. I've never had them come apart when I didn't want them to and they are easy to separate when I do. | Dean Whitling | 2023-02-07 |
| Are the magnets pretty strong? | 2023-02-07 | Yes, they are. | Lloyd Fredendall | 2023-02-07 |
| Are the magnets pretty strong? | 2023-02-07 | Yes. Keeps the buds together when not using them. | CatBox | 2023-02-12 |
| Are the magnets pretty strong? | 2023-02-07 | Strong enough. With the neckband it will keep it on your neck if it's not in use. I don't know why you'd need crazy magnets. They won't separate. | DongfromKansas | 2023-02-16 |
| Bluetooth chip location in the earbuds or around the neck component? | 2023-02-07 | Turns on automatically when powered on. | DongfromKansas | 2023-02-16 |