| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this company have an email? I believe i received a defective product. I have caught something strange | 2022-07-31 | The easiest way to contact Arfenti is by clicking on the headset icon in the top left corner of the home screen and then on the account tab. There is a button that says "send us feedback". | JP | 2022-08-09 |
| Hi, can i use this camera outside my home? or does it only work with wifi connection and not the sd card? | 2022-07-01 | Need the connection and be honest with you. Is not that good my work for 2 weeks and then start going offline most of the time I get a solar one not so expensive and is 120% better. | Mich | 2022-07-01 |
| Hi, can i use this camera outside my home? or does it only work with wifi connection and not the sd card? | 2022-07-01 | This is an indoor camera; i wouldn't recommend using outside of you home. It won't work on it's own; you have to set it up with the app and for that you need WiFi. The SD card is for storing captured video and stills. | JP | 2022-07-01 |
| Can I remove the stand (anchor) from the round camera part? | 2022-08-27 | No, the stand does not come off the camera | Diane | 2022-08-28 |
| My camera keeps asking me to refresh on the web | 2023-01-15 | Use the app! | Jackelyn | 2023-06-04 |
| if I have two cameras can I live view them both at the same time on my tablet? | 2022-07-27 | You can live view both camera by clicking on the grid icon at the top right corner of the home screen. | JP | 2022-08-09 |
| How do notifications get sent to iphone. I turned on settings but doesn’t give notifications ? | 2022-10-20 | Settings > Alert Settings > Receive Alert Notifications | Max W. | 2022-10-20 |
| How do I login to my cloud account? | 2022-11-18 | I don't have cloud account. I don't need it and I think it is not necessary for me. If you like you can sign up. It may help continues recording. Please check it first before signing cloud account. | Harshad C Shah | 2022-11-18 |
| How do you restart the notification sound? | 2022-08-09 | The notification sound is not set in the Arenti app but in your notification settings in your phone. Check the notifications menu in your phone settings and make sure that they are enabled for the Arenti app. | JP | 2022-08-09 |
| What is the pairing button on the baby camera, my monitor is not pairing? | 2023-06-04 | It’s like a little “reset” button looking thing on the back of the camera | Jackelyn | 2023-06-04 |