| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I need another1 to 4 power splitter? Do you have them as a single purchase or know where I can get one? | 2022-04-25 | Dear friend, Thank you so much for your support on our products. Yes, you can buy the 1 to 4 power splitter from below link. https://www.amazon.com/dp/B082HV8MC1?ref=myi_title_dp&th=1 Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-04-27 |
| Can someone suggest a good 5mp camera for this system (zosi h.265+ 1080p 16ch)? | 2023-01-21 | Check Zosi cameras | Yancey McDowell | 2023-01-21 |
| Can someone suggest a good 5mp camera for this system (zosi h.265+ 1080p 16ch)? | 2023-01-21 | What ever your camera preference type, search for good night vision range. | Rickey T | 2023-01-21 |
| Can I order a longer 60ft cable? | 2022-03-05 | Dear friend, Thank you so much for your support on our products. yes, you can order 100ft longer cables from below link https://www.amazon.com/dp/B0185MMPP2?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-03-06 |
| does this dvr support ptz cameras? | 2023-01-23 | Dear friend, Thank you so much for your support on our products. No,the cameras don't support PTZ instruction. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-24 |
| Can the system store to the Icloud | 2022-03-09 | Dear friend, Thank you so much for your support on our products. The recording is stored to the hard drive, it can't store to the icloud. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-03-10 |
| What is the FPS of the cameras? | 2023-05-13 | Dear friend, Thank you so much for your support on our products. The FPS of the camera is 15, After you purchase the product, you can go to the “Main Menu - Setup - Record” to see the FPS. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-14 |
| Is this camera Compatible with be used with the Samsung sdr-b74301 | 2022-05-06 | I’m not sure I just have the ZOSI camera package , haven’t tried it with a different brand | Fletcher Haizlip | 2022-05-06 |
| Is this camera Compatible with be used with the Samsung sdr-b74301 | 2022-05-06 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI DVR and hybrid DVR systems. You can check with the seller of your system to see if it's one of the above mentioned systems. If yes, then it can work with these cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-05-07 |
| Can it work with ezviz dvr? | 2022-10-08 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI DVRs and hybrid DVR systems. You can check with the seller of your system to see if it's one of the above mentioned systems. If yes, then it can work with these cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-09 |
| Cual es la velocidad mínima requerida para usar las camaras por Internet y verlas en el teléfono? | 2022-11-13 | La misma velocidad que para ver un video en Youtube. | Daniel Rodríguez… | 2022-11-13 |
| Cual es la velocidad mínima requerida para usar las camaras por Internet y verlas en el teléfono? | 2022-11-13 | Dear friend, Thank you so much for your support on our products. A 5MP camera needs at least 300 kb/s to view high-definition images. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-14 |
| Cual es la velocidad mínima requerida para usar las camaras por Internet y verlas en el teléfono? | 2022-11-13 | secae mucho la internet nopuedo verlo muybien de mi telefono noes muy bueno el equipo tienen quemejorar eso | leonel | 2022-11-17 |
| Received mine but did not have the power cable and it is registered to some one else. Is this normal to send used ones? | 2022-04-25 | You have to purchase the power cable separately | Yancey McDowell | 2022-05-24 |
| Can I use this with zosi H.25+ 1080 p home security camera system , 5mp lite cctv dvr recorder four channel x 2mp 1080p weatherproof surveillance bull | 2022-06-26 | Dear friend, Thank you so much for your support on our products. Yes, you can use this camera with that Zosi DVR system. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-06-27 |
| How many volts is needed to run the camera? 12v or 24V or other? | 2022-05-24 | I use he 12v | knox | 2022-05-24 |
| How many volts is needed to run the camera? 12v or 24V or other? | 2022-05-24 | 12V | Yancey McDowell | 2022-05-24 |
| How many volts is needed to run the camera? 12v or 24V or other? | 2022-05-24 | Dear friend, Thank you so much for your support on our products. Please connect the camera to 12V power supply. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-05-25 |
| Does this need internet to operate? Does it need internet to view videos on a monitor and to save video? | 2022-03-05 | Dear friend, Thank you so much for your support on our products. None of our DVR system require an internet connection to be used locally. The internet connection is used to allow remote connection using a smartphone app or PC client. These features won''t be usable, but the system will still work as a local security system with recording and storage. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-03-06 |
| Does this need internet to operate? Does it need internet to view videos on a monitor and to save video? | 2022-03-05 | You'll need a monitor to view it and use it but you will need internet in order to view it on your telephone from anywhere in the world or on a tablet from anywhere | Amazon Customer | 2022-03-07 |
| How much cable comes with package??e for the camaras | 2022-10-10 | Dear friend, Thank you so much for your support on our products. The package comes with 1X NVR, 12X8MP POR Camera, 12X 60ft Ethernet Cable, 1X3.3ft Ethernet Cable, 1X6.6ft HDMI Cable, 1X NVR Power Supply, 1X USB Mouse and other parts. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-10 |
| Whats the lag time for motion sensors? Is the system constantly recording or motion active or both? | 2021-01-17 | The system is constantly recording. | sports | 2021-01-17 |
| Does this come with 4 dome and 4 bullets? | 2022-07-16 | Dear friend, Thank you so much for your support on our products. Yes, this system come with 4 dome cameras and 4 bullet cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-07-18 |
| How many devices can I have the app on? | 2020-09-24 | As many as you would like. | sports | 2021-01-17 |
| Graban el audio también?? | 2022-05-03 | No graban el audio | Cosme De la Rosa | 2022-05-03 |
| Graban el audio también?? | 2022-05-03 | Si lo k ha k buscar los cables | Alfredo Becerra | 2022-05-03 |
| Graban el audio también?? | 2022-05-03 | No, no graba sonido. | Charo R | 2022-05-08 |
| what are the camera dimensions? | 2022-09-04 | 2.5 inches x 4.0 inches with the mount about 5. 75 inches | matt h. | 2022-09-04 |
| what are the camera dimensions? | 2022-09-04 | Dear friend, Thank you so much for your support on our products. The camera dimension is u200e4 x 4 x 3 inches Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-05 |
| will this system make my power bill increase? | 2022-12-11 | Dear friend, Thank you so much for your support on our products. The DVR has 12V 2A power supply and cameras come with 12V 1A power supply, it doen't need much power. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-11 |
| will this system make my power bill increase? | 2022-12-11 | I leave mine on and have a monitor on at all times. It does use p oil wer but not that much. | James E. | 2022-12-11 |
| Can you record sound on all cams simultaneously? | 2020-11-14 | Dear friend, Thank you so much for your support on our products. Sorry, can not. There're 2 audio input ports and one audio output port on the back of the DVR. After you get the security microphone, please place it in a location where you want to capture audio, then connect a loudspeaker to the audio output port. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-11-16 |
| I just ordered this camera system the Dome cameras it says in the header that it is weatherproof indoor outdoor is that true? | 2022-09-10 | Dear friend, Thank you so much for your support on our products. Yes, the cameras are IP66 weatherproof for indoor and outdoor. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-11 |
| So each camera has its own 60ft cable? Thanks | 2021-07-15 | Dear friend, Thank you so much for your support on our products. Yes, this product comes with 8 BNC cables. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-07-15 |
| So each camera has its own 60ft cable? Thanks | 2021-07-15 | Yes. | Amazon Customer | 2021-07-15 |
| So each camera has its own 60ft cable? Thanks | 2021-07-15 | Yes | Mari | 2021-07-15 |
| So each camera has its own 60ft cable? Thanks | 2021-07-15 | Yes | Lisa | 2021-07-15 |
| Does the camera work with a samsung model sdr-b74301n replacing camera model 8dc-9443bcn? | 2022-12-24 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI DVRs and hybrid DVR systems. You can check with the seller of your system to see if it's one of the above mentioned systems. If yes, then it can work with these cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-25 |
| Hello, I have problems with my cameras that I only record sometimes and I have to keep restarting it. how can you help me with this? | 2022-08-25 | Check your settings your motion grid and check your time settings for your record ability | matt h. | 2022-08-25 |
| Hello, I have problems with my cameras that I only record sometimes and I have to keep restarting it. how can you help me with this? | 2022-08-25 | I’m sorry I can’t answer that question. Zosi support is non existent. | Britt Reid | 2022-08-25 |
| Zosi Smart is not a very good app, Is there another one I can use? | 2022-02-27 | Dear friend, Thank you so much for your support on our products. Sorry there is no other app, could you let us know what is the problem for the app? We can help you. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-02-28 |
| Can someone help me set up the app? | 2022-12-15 | Dear friend, Thank you so much for your support on our products. Please connect the Router and your DVR via network cable, and go to DVR's Main Menu - Setup - Network to tick "Obtain an IP Address Automatically", the system will obtain IP Address, DNS from your Router automatically. Click"Test", if "OK" is displayed, the local area network is connected successfully. Please check below link for your reference. https://supports.zositech.com/hc/en-us/articles/360017719491-Connect-the-DVR-to-the-internet Please follow up the below link go to add your device on app: https://supports.zositech.com/hc/en-us/articles/360016664951-2-How-to-Connect-your-Zosi-DVR-to-your-Zosi-Smart-Account Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-16 |