| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I recently moved to Spectrum and need a camera with 5GHz capacity is this it? | 2022-12-28 | I returned this camera because I had issue with the wifi security. | Es | 2022-12-28 |
| Does two-way with google devices? I could only hear in my google home devices but not speak via the speaker on the camera | 2023-03-20 | You will have to press and hold the speaker button when talking. | Diana | 2023-03-23 |
| Does this record in H264 format? | 2023-03-20 | I currently don't have this set up. | Diana | 2023-03-23 |
| Can you adjust the camera up and down manually? | 2023-01-04 | You can swivel it side to side and angles but not up and down that I have noticed. It doesn’t shrink or get taller. | Cr | 2023-01-04 |
| I am having issues with formatting sd card. does anyone have any information as to how to format an sd card for this product? | 2022-12-31 | I just put mine in the camera and it formatted itself | Amazon Customer | 2023-02-21 |
| on the app, I only see options to see live recording, is there a way I can see past motion detection or playback? | 2023-04-10 | There’s no way if you don’t have a memory card installed, or you can sign up for a free trial then pay for the membership where it records motion only for 20-30 seconds and stores it on the app via the cloud. Other than that it’s a live feed only. | Cr | 2023-04-10 |
| Se puede anular el audio ? Para que no se grabe | 2023-02-26 | Yes | Betty Amazon Customer | 2023-03-21 |
| When recording can you record voices? | 2023-06-02 | It has full video and sound on the play back. I don't use cloud services only local SD storage. | Fred A Masterson III | 2023-06-03 |
| Is the SD card included ? | 2023-03-29 | No included, you can buy one separately, or pay for use they own storage system. This camera is cheaper and I think no one comes with memory card. | Danny Franca | 2023-03-29 |
| Is the SD card included ? | 2023-03-29 | No, there is not an SD card included. | REBEKAHM | 2023-03-29 |
| Wish there was a way to respond to a reply. need to rephrase my question...how do you delete sd recordings? i don't see how to do it | 2023-06-08 | In my experience, they delete themselves when the day ends. | Bcotto | 2023-06-09 |
| is this compatible with 5GHz wifi? have to return one because it says only compatible with 2.7 or something | 2023-03-29 | Definitely not compatible with 5GHz | Betty Amazon Customer | 2023-03-29 |
| At what distance will it work? Will it work from one State to another? | 2023-02-20 | I don’t think there’s a clear answer but, if the place where the camera is set up has wifi, and your phone has signal, it should work. The place where the camera is set up MUST have wifi, and if you’ll be viewing from your phone it must be able to receive the data, so any phone plan to receive the streaming view. | Cr | 2023-02-20 |
| At what distance will it work? Will it work from one State to another? | 2023-02-20 | I use mine from another city that is 200 miles away | Amazon Customer | 2023-02-21 |
| I can't have it connected to the app? | 2023-03-23 | Yes, that is how I currently have mine streaming to. | Diana | 2023-03-23 |
| I can't have it connected to the app? | 2023-03-23 | I don't know the answer to this but they have lousy customer support. | snowflake | 2023-03-25 |
| what if I have no internet will it still record movement? | 2023-01-02 | I think internet is required, I had to enter my WiFi password when I set it up. | Lisa | 2023-02-04 |
| Where do you put SD card | 2023-03-28 | Video could not be loaded | Betty Amazon Customer | 2023-03-29 |
| Does the live feed have a time limit? Some, like Blink, allow live view, but you have to click "continue" every 30 seconds or so. | 2023-04-13 | It runs along is the person moving around in the area | Angela Edwards | 2023-04-13 |
| Does the live feed have a time limit? Some, like Blink, allow live view, but you have to click "continue" every 30 seconds or so. | 2023-04-13 | I have spent 15+ minutes watching the live view with no issues ( phone screen will turn off first ) also no issue with past video's that storied on inserted SD card. | Fred A Masterson III | 2023-04-13 |
| Can I use a web browser with this camera? | 2023-01-03 | yes | James L. Wright | 2023-02-02 |
| Do you need a monthly subscription to see past recordings? | 2023-05-10 | I use my own memory card! This cam is good because they allowed us to put a memory card. Subscription is optional. | Danny Franca | 2023-05-10 |
| Is this good for 5g wifi to connect? | 2023-05-05 | No. It’s 2.4 GHz. The reason for that is because 2.4ghz WiFi transmission travels farther. That’s the reason why most WiFi cameras are 2.4Ghz | Adam | 2023-05-05 |
| Can the sd card videos/recordings be viewed in the app without a subscription? Does the motion detection work without subscription? | 2023-02-02 | yes | James L. Wright | 2023-02-02 |
| Will this work with a iPhone? | 2023-05-23 | Yes, I have the iPhone 13 and it works great, you have to pay a $3 premium in order for the camera to record and “save” around 30 second clips, the app will save these clips for 30 days. | Layla | 2023-05-24 |
| what app do you have to install? | 2023-02-21 | Just the Tapo app. | Diana | 2023-03-15 |
| Can you buy a extra camera? | 2023-03-04 | Yes this system will allow up to 32 more cameras to link together. | Diana | 2023-03-15 |
| Could the manufacturer or seller, please confirm if this camera has ptz ? im seeing some people saying "yes" and some saying "no". | 2023-05-22 | Pan Tilt Zoom = PTZ This camera is not able to be changed remotely and the Pan and Tilt are done mechanically at the base of the camera. There is no Zoom available. Hope this helps! | Michael - LA | 2023-05-22 |
| Will it work in other countries? What kind of charging does it use? | 2023-06-09 | Yes it works anywhere around the world and it plugs in to your power outlet. | Adam | 2023-06-16 |
| Do you have to do cloud subscription to view alerts? | 2023-03-07 | No | Amazon Customer | 2023-03-07 |
| The websites says it doesnt have cloud storage? If it is available how much is it?? | 2023-04-12 | It does have cloud coverage | Angela Edwards | 2023-04-13 |
| If I open the app and then leave the app open but toggle away from it will sound keep playing? | 2023-06-03 | No, the sound will only play if it is the current app displayed | David | 2023-06-16 |
| How do you press the reset? I’m carefully trying to reset the device using a paper clip but I can not find a push button to press and reset device nee | 2023-03-07 | I just unplugged it. Then plugged it back in. | Diana | 2023-03-15 |
| SD card works fine. Can recordings be deleted or do they just loop around when storage maxes out? | 2023-06-08 | So far I deleted them, I haven't noticed if they loop to tell you the truth! | Aleyda Siliézar… | 2023-06-08 |
| SD card works fine. Can recordings be deleted or do they just loop around when storage maxes out? | 2023-06-08 | Yea you can definitely delete videos. If you pay the 3 bucks or 4 bucks a month you have unlimited storage works great. | Jason Voorhees | 2023-06-08 |
| SD card works fine. Can recordings be deleted or do they just loop around when storage maxes out? | 2023-06-08 | I have mine programmed to record only when it detects movement. Recordings delete automatically when the day ends, unless I save them. | Bcotto | 2023-06-09 |
| Se puede instalar con 2 correo electrónico diferente?. | 2023-01-08 | Saludo, Lo que puedes hacer es, se registra la cámara con 1 correo principal y puedes invitar a otro correo para ver la cámara. | Amazon Customer | 2023-01-09 |
| Answers from verified buyers only, please! will this product support 128gb microsd cards for local storage? | 2023-05-21 | I have a 128gb card in mine and it seems to work out fine. I also have another camera that I don't have a card in at all and it works just as good I just can't save the data. | Sarah Knight | 2023-05-21 |
| Answers from verified buyers only, please! will this product support 128gb microsd cards for local storage? | 2023-05-21 | Yes, if you see the product information, it does say that. I put in a 32gb though! It's up to you! | Aleyda Siliézar… | 2023-05-21 |
| Answers from verified buyers only, please! will this product support 128gb microsd cards for local storage? | 2023-05-21 | Yes | Christa | 2023-05-22 |
| Can i use install the app for this camera in a fire hd 8 2022? | 2023-04-27 | You can install the app for the camera on any electronic device. You have a fire tablet, cell phone and stuff I pacifically downloaded the app to my phone and but yes it definitely works for downloading it to like a fire tablet and tablets and stuff so yes. | Christa | 2023-05-22 |
| Do I really need to buy the echo show 5? I cant just connect to my phone?? | 2023-03-15 | I use my wifi at my house to connect and than add the camera to my phone. Works Great | Diana | 2023-03-15 |
| Do I really need to buy the echo show 5? I cant just connect to my phone?? | 2023-03-15 | You can have it just on your phone via the app. No need for other hardware. | Cr | 2023-03-15 |
| Do I really need to buy the echo show 5? I cant just connect to my phone?? | 2023-03-15 | No Echo necessary. I just installed the Tapo app and connected that way. | REBEKAHM | 2023-03-15 |
| Do I really need to buy the echo show 5? I cant just connect to my phone?? | 2023-03-15 | I just use my phone. I do not have an echo. | Lisa | 2023-03-15 |
| Where are the recordings stored ? | 2023-01-01 | You will need an SD cars OR you can purchase an in app addition to the cloud in their system. | Cr | 2023-01-04 |
| Will it work with 5ghz ? | 2023-03-19 | yes it will | Kervens | 2023-03-20 |
| Will it work on 5G Wi-Fi? | 2023-03-24 | No it will not | Betty Amazon Customer | 2023-03-29 |
| Tiene que haber internet en la casa ? | 2023-03-23 | No necesariamente, la camara va a grabar igualmente si no tiene internet, pero no vas a tener acceso remoto para ver lo que pasa. | Jorge | 2023-03-24 |
| Is this camera PTZ ?? | 2023-05-21 | Yes | Christa | 2023-05-22 |
| Is it capable of filming a timelapse video? | 2023-05-08 | Yes | Christa | 2023-05-22 |
| Per what i've read, if i use a memory card i'll be able to rewind a current recording like i can on my ring without paying for a subscription? | 2023-06-01 | Yes. I have mine programmed to record "motion event" and I can review them using the app without any subscription (which would be a deal breaker for me). You are right to assume it requires an SD card. We use ours to keep track of our cat's habits. Michael | Michael - LA | 2023-06-01 |
| Per what i've read, if i use a memory card i'll be able to rewind a current recording like i can on my ring without paying for a subscription? | 2023-06-01 | I believe that is correct. You can save pic captures and videos on your phone or other devices without a card | David | 2023-06-01 |
| After you setup the camera and enable rtsp does the camera need to stay connected to the internet? or will the rtsp stream fail? | 2023-02-01 | Yea it needs to be on wifi at all time otherwise it will not work, unless there is another way then I'm not sure. For 20 bucks it's totally worth it for me to record inside of my house towards front an back door when not home an pay the 3 or 5 bucks a month for unlimited storage. Hope this helps | Jason Voorhees | 2023-02-02 |
| After you setup the camera and enable rtsp does the camera need to stay connected to the internet? or will the rtsp stream fail? | 2023-02-01 | It won't work without internet connection. Our wifi went out, and I couldn't get feed on the camera. | Sarah Knight | 2023-02-03 |
| After you setup the camera and enable rtsp does the camera need to stay connected to the internet? or will the rtsp stream fail? | 2023-02-01 | Not sure, but I think it stays connected to WiFi so it can activate when there is motion. | Lisa | 2023-02-04 |
| Can this save data over a wireless network? Want to connect with a local computer to save on hard drive. | 2023-05-24 | I'm not sure about that. I had to download an app on my phone to make it work | David | 2023-06-01 |
| Which SD is Required to use it | 2023-05-20 | any SD should be capable | Sarah Knight | 2023-05-21 |
| trae una micro sd incluida ? | 2023-03-21 | No it does not come with one | Betty Amazon Customer | 2023-03-21 |
| trae una micro sd incluida ? | 2023-03-21 | No | Lillian | 2023-03-21 |
| trae una micro sd incluida ? | 2023-03-21 | No , debes comprarla ,pero las hay en muy buenos precios. | miguel | 2023-03-22 |
| Hi does this camera offer playback option ? | 2023-04-26 | Yes it does. You have to buy the $3.49 TP - Link Tapo plan though. | Jasmine | 2023-04-26 |
| Hi does this camera offer playback option ? | 2023-04-26 | Not for sure, I can’t seem to get it to work. | Detonia | 2023-04-30 |
| How do i turn the night mode off? | 2023-06-06 | There should be a little icon on your screen that will allow you to change the day/night mode | David | 2023-06-16 |
| During daylight recording does it display in color ? Thanks | 2023-04-27 | Yes it displays in color. The only problem is there’s no email notifications and you can’t hear a conversation. As soon as you get a motion notification, you’ll have to open the app and see who’s there right away or you’ll miss it. Look for another one. | Adam | 2023-04-27 |
| Does it have an app, and doe it work when I am away from home? | 2023-06-16 | It does work when not home, it’s motion activated. If I go on trip, I turn camera to point inside in case anyone came in. That way I get better view of their face and can report crime in real time. | Lisa | 2023-06-16 |
| Does it have an app, and doe it work when I am away from home? | 2023-06-16 | Yes, there is a good app and it does work when you are away from home. The app works very well and is an easy setup. | Michael - LA | 2023-06-16 |
| Does it have an app, and doe it work when I am away from home? | 2023-06-16 | Yes it has an app and yes it works while you're not there | David | 2023-06-16 |
| Does it have an app, and doe it work when I am away from home? | 2023-06-16 | Yes and yes | Adam | 2023-06-16 |
| Can this camera upload to an ftp server? | 2023-05-19 | I didn't know. | Diana | 2023-05-20 |
| Can this camera upload to an ftp server? | 2023-05-19 | I have not tried to connect it to an FTP server. I connected it to my Wi-Fi. | Christa | 2023-05-22 |