| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I can't adjust the volume either through linked device or on earbuds (pressing and holding button on ear bud). Any troubleshooting? | 2023-05-25 | I have my earbuds Bluetooth with my phone. I adjust my volume with my phone it's just easier for me. | Em Ferris | 2023-05-25 |
| I can't adjust the volume either through linked device or on earbuds (pressing and holding button on ear bud). Any troubleshooting? | 2023-05-25 | Long press left earbud first for volume control, even if you want to adjust up | Lary Canary | 2023-05-25 |
| I can't adjust the volume either through linked device or on earbuds (pressing and holding button on ear bud). Any troubleshooting? | 2023-05-25 | On mine if you start with long pressing the left earbud first (volume down) this sort of jolts them into volume mode and you can then adjust up, in that order. If I try long pressing the right ear bud first (volume down) it creates a conflict with some other similar command and they get confused and glitch. Start volume control commands with left ear bud first. | Lary Canary | 2023-05-25 |
| I can't adjust the volume either through linked device or on earbuds (pressing and holding button on ear bud). Any troubleshooting? | 2023-05-25 | The volume adjustment on mine is finicky. Press and hold on the right side the volume up on the left is the volume down. Sometimes it takes several seconds to activate, and I often need to try it several times. Even then the volume adjustment is somewhat slow. I have an iPhone and the volume adjustment on the phone does work. Be patient, you don't need to press hard. If patience does not work contact the manufacturer Kurdene, they are pretty good about helping. | Nicholas P. | 2023-05-31 |
| So this is compatible with Samsung galaxy 8 plus? | 2023-02-08 | Yes | Amazon Customer | 2023-02-17 |
| Can i order a replacement charger? | 2023-04-21 | You can probably find another charger that will work. I couldn't find the charger that came with the earbuds, but found one that I use for recharging my doorbell camera and it worked like a charm. | P. Hardilek | 2023-04-21 |
| Can i order a replacement charger? | 2023-04-21 | Sorry. All the items are packaged altogether and sent to Amazon's warehouse, then the Amazon logistics will deliver them. Therefore, each part of the product is not available for selling separately. Thanks for understanding. Any other suggestions or questions are welcome! | KURDENE | 2023-05-05 |
| How to hear assigned ringtones when calls come in? | 2023-02-10 | No idea, I don't experience the same problem. | SHAJI MUHAMMAD | 2023-02-11 |
| For how much hours can I talk on a phone call using this on FaceTime or other platoforms ? | 2023-02-13 | Ten hours or more | amanda tate | 2023-02-22 |
| Why the 3 options of small medium and large if come with different size ear adapter? | 2023-05-02 | If the tip doesn't seal the ear canals, they sound like junk! These are some of the best heD phones at this price point. Great range to. Good buy for me! I might get a second pair as a gift to have on hand. The answer you are looking for is if they can seal in your ear with the proper tip they sound better ! | Hunter Williams | 2023-05-02 |
| Why the 3 options of small medium and large if come with different size ear adapter? | 2023-05-02 | Yes there's 7 extra pairs. Small, medium and large | K Perry | 2023-05-03 |
| Why the 3 options of small medium and large if come with different size ear adapter? | 2023-05-02 | it is for diferent size molding ear, every person have diferent ear size | Consumidor | 2023-05-04 |
| Why the 3 options of small medium and large if come with different size ear adapter? | 2023-05-02 | Thanks for questioning. Medium stands for S8, small for S8 mini, and large for S8 pro. The main difference between S8 and S8 pro is the size of the case. S8 pro case is a little bit smaller but longer like a rectangle than S8's. Different size ear caps are all packaged in the box. Any other questions are welcome! | KURDENE | 2023-05-05 |
| Can we buy just one replacement bud? Lost the right ear. | 2022-12-31 | Sorry to hear that one ear bud is missing. Please contact the customer service for replacement. No need to return the previous ones. Thx for understanding. Any other suggestions or questions are welcomed! | USXLWBKO | 2023-01-06 |
| Worked well, will no longer pair. Take them fully charged from case, red/blue flash a few seconds, lights go off, no more happens. Are batteries dead? | 2023-05-13 | They come with a pack of different sizes ranging from small to large | TJ | 2023-05-15 |
| Worked well, will no longer pair. Take them fully charged from case, red/blue flash a few seconds, lights go off, no more happens. Are batteries dead? | 2023-05-13 | The case may have some dust unit other than that I really don't know what it could be | Cyndi | 2023-05-15 |
| Worked well, will no longer pair. Take them fully charged from case, red/blue flash a few seconds, lights go off, no more happens. Are batteries dead? | 2023-05-13 | Here are the steps to restore the earbuds to factory settings： You need to disable Bluetooth on the phone first. Then, please tap both S8 earbuds four times to reset them. When they flash purple light, it means that they have been reset. And put them back into the case and close it. Afterwards, activate Bluetooth on the phone, and take out the earbuds for pairing. | KURDENE | 2023-05-17 |
| Can I use them as hearing aides? | 2022-12-17 | No , it isn’t for that use. | David M. I review when needed!… | 2022-12-17 |
| Can I use them as hearing aides? | 2022-12-17 | The only way I can think of this working is if you used your cellphone as the “collector of the sound”. There are apps that amplify sound so I THINK if you got one of those you maybe could make it work for conversations in a room or normal ambient noise. If you just mean for a tv it definitely can do that. | teddtlove | 2022-12-18 |
| Can I use them as hearing aides? | 2022-12-17 | No I don't believe you can. Just as ear buds for music, phone calls, and other phone features. | leelee1621 | 2022-12-23 |
| I lost the charging wire for this. What other type of charger could I use that would fit? | 2023-02-21 | Standard USB micro cord | dan k kissling | 2023-02-21 |
| I lost the charging wire for this. What other type of charger could I use that would fit? | 2023-02-21 | Any C-type charger will work. | E | 2023-02-21 |
| I lost the charging wire for this. What other type of charger could I use that would fit? | 2023-02-21 | Regular charger | amanda tate | 2023-02-22 |
| One bud sounds louder than the other, tried to do a factory reset but didn't help. Any suggestions? | 2023-04-10 | Might be. I tell my assistant to turn my bluetooth to 100% volume. " Hey google turn bluetooth to maximum volume". Try them on a second device. If that doesn't work realize you got a junk pair and send em on back!! They are produced by the thousands! | Hunter Williams | 2023-05-02 |
| One bud sounds louder than the other, tried to do a factory reset but didn't help. Any suggestions? | 2023-04-10 | Well, to solve your problem, first please check whether there is something in the ear cap, or you could replace the current ear cap with a new one. Second, please make sure that the earbuds are fully charged. Third, please adjust the volume with touch control little by little several times. If still not solved, please feel free to contact us. Your opinion on our product and service will be highly appreciated.Thanks for understanding. Best Regards, Customer Service Team | KURDENE | 2023-05-05 |
| What is the difference between the small medium and large? | 2023-02-07 | If you are referring to the ear tips, they are sized to fit your ear. The better they fit, the less chance you'll have for them coming out of your ear and the seal is instant noise reduction. | Alexandria | 2023-02-07 |
| What is the difference between the small medium and large? | 2023-02-07 | If you are looking for specific dimensions I don't have them. But the rubber tips that come with it are interchangeable and do come in a few different sizes . | Brett | 2023-02-07 |
| What is the difference between the small medium and large? | 2023-02-07 | It's the rubber piece that fits into your ear. | Joe W. | 2023-02-08 |
| What is the difference between the small medium and large? | 2023-02-07 | Dear customer, Thanks for questioning. Medium stands for S8 regular ones while large stands for S8 Pro. The main difference between S8 and S8 pro is the size of the case. S8 pro case is a little bit smaller but longer like a rectangle than S8's. Any other questions are welcome! Have a good day! | KURDENE | 2023-02-08 |
| What is the difference between the small medium and large? | 2023-02-07 | I think it has to do with your ear size. Google the information. Regards. ^_^ | Sharon Gordon | 2023-02-09 |
| The audio feels like it's centered behind my left eyeball, rather than in the middle of my head. Did I get a bad pair? | 2023-03-08 | Sorry for your bad experience. To solve your problem, first please check whether there is something in the ear cap, or you could replace the current ear cap with a new one. Second, please make sure that the earbuds are fully charged. Third, please adjust the volume with touch control little by little several times. If still not solved, please feel free to contact us. Your opinion on our product and service will be highly appreciated.Thanks for understanding. Best Regards, | KURDENE | 2023-03-14 |
| How to contact seller | 2023-03-08 | Yes, it comes with 1 set each of small, medium and large. | Wendy | 2023-03-15 |
| compatible with motorola? | 2023-01-15 | They paired with my daughters Motorola CAT rugged flip phone. | BDady74 | 2023-01-15 |
| will these earbuds work with amazon fire tv? | 2023-06-04 | I don’t know. To connect them to my TV I have to pair and connect them like it is the first time every time. I wouldn’t buy them again! Hope this helps? SkullCandy ear buds are easy—try them! | Steven King | 2023-06-04 |
| will these earbuds work with amazon fire tv? | 2023-06-04 | They are Bluetooth and work with my phone and computer. | Michelle McMillan Wilken | 2023-06-05 |
| How long can you wear these ear buds in water? Let's say, to float for about an hour??? | 2023-02-24 | Not sure in water. At work they last around 10 hours. | Sharon Gordon | 2023-02-27 |
| Is there a way to remap or disable the touch controls? | 2023-01-08 | I can’t make them work at all. When you try to modify the volume it turns them off. I’ve given up using them. I just mute directly on my phone. | docmcr | 2023-01-08 |
| Can they be used with car dvd player? | 2023-03-21 | Once it has a Bluetooth connection | Jamelia | 2023-03-21 |
| Can they be used with car dvd player? | 2023-03-21 | As long as it has Bluetooth it will work. I'm on my 2nd pair and love them over all others I have tried. | Bruce D Parker | 2023-03-21 |
| Can they be used with car dvd player? | 2023-03-21 | How?? When they stopped working, when used for your phone! Theses aren’t any good, I bought two set and one has already stopped working 😡😡 | Angela Smith | 2023-03-21 |
| I lost the right earbud. Can I order just the rihh6 | 2023-02-27 | I do not think so. | Dria | 2023-03-15 |
| I lost the right earbud. Can I order just the rihh6 | 2023-02-27 | Thanks so much for choosing us.All the products are packaged altogether and sent to Amazon's warehouse, then the Amazon logistics will deliver them. Therefore, each part of the product is not available for selling separately. Thanks for understanding. Any other suggestions or questions are welcome! Yours sincerely, Customer Service Team | KURDENE | 2023-03-17 |
| Is it possible to get extra caps for these earbuds? The only ones that fit me are the smallest white caps. All the others are too large. | 2023-05-14 | They came with about 4 different sizes | TJ | 2023-05-15 |
| why do they keep flashing amber? | 2023-06-16 | I believe it's an indication of charge, just short flash no charge needed. Continuing flash needs charge. Check the Bluetooth connection setting for charge level. | Michael | 2023-06-16 |
| The two earbuds are pairing as separate devices, is there a way to fix this? As in the left and right will only pair one at a time, not together. | 2023-05-28 | I have the same problem—I would not buy again! | Steven King | 2023-06-04 |
| Is there a protective case that can turn the original case into a keychain? Love the headphones but a lot of my clothing doesn’t have pockets | 2023-04-28 | I have not seen one, even though I have looked. You probably need some kind of generic keychain case. | Nicholas P. | 2023-04-28 |
| Is there a protective case that can turn the original case into a keychain? Love the headphones but a lot of my clothing doesn’t have pockets | 2023-04-28 | Sorry, not applicable yet. | KURDENE | 2023-05-17 |
| Is there a way to turn off noise cancellation? | 2023-05-02 | Not that I know of | Katykat | 2023-05-02 |
| Lising shows choice of small, medium, and large but description says they ship in medium with 6 caps {s,m,l)? | 2023-03-14 | Well, choices of small, mediem and large refer to S8 mini, regular and pro. And 'they are shipped in medium' means that they will be installed with medium ear caps rather than S8 mini, regular, pro. Thanks for questioning. | KURDENE | 2023-03-15 |
| Lising shows choice of small, medium, and large but description says they ship in medium with 6 caps {s,m,l)? | 2023-03-14 | The box comes with many additional caps. | Wendy Vasu | 2023-03-15 |
| Lising shows choice of small, medium, and large but description says they ship in medium with 6 caps {s,m,l)? | 2023-03-14 | Yes, it comes with 1 set each of Small, Medium and Large. | Wendy | 2023-03-15 |
| Lising shows choice of small, medium, and large but description says they ship in medium with 6 caps {s,m,l)? | 2023-03-14 | It does include different ear caps to fit your ear size. I did not have to change the caps on mine they worked great. | Dria | 2023-03-15 |
| Is this compatible with note 20 ultra | 2023-01-21 | yes its working with note 20 ultra, Don't expect much more sound quality than what's described in the title of the product--good luck | SHAJI MUHAMMAD | 2023-01-21 |
| Does anyone have the warranty information? I bought the extended one but since it's still within a year of purchasing I have to use the original first | 2023-02-08 | Thanks for your question. It has lifetime warranty. When we confirm that the product is defective or not working normally, a replacement for free will be offered. And there is no need to return the old ones. PS: Man-made damage and loss will be replaced for ONLY once. So, please be careful to keep them in use. Thanks for your understanding. Have a good day! kurdene Customer Service | KURDENE | 2023-03-03 |
| Only this color? | 2023-06-03 | The earbuds come in lots of colors. Unless some are out of stock now. | Em Ferris | 2023-06-03 |
| Only this color? | 2023-06-03 | No. I saw white and purple. | Harlem Born | 2023-06-03 |
| Only this color? | 2023-06-03 | I have bought red, black and pink. ALL work fantastic!!! | Amazon Customer | 2023-06-03 |
| Only this color? | 2023-06-03 | They come in several different colours. | Anne james | 2023-06-04 |
| The tapping function is too sensitive. When I touch one of the earbuds just slightly, it interprets is as "next track". Is there a way to turn it off? | 2023-02-10 | No idea, I don't experience the same problem. | SHAJI MUHAMMAD | 2023-02-11 |
| The tapping function is too sensitive. When I touch one of the earbuds just slightly, it interprets is as "next track". Is there a way to turn it off? | 2023-02-10 | Squeeze it | amanda tate | 2023-02-22 |
| Not working while swimming because Bluetooth don't work under water, not a earphone issue? | 2023-06-17 | I don't think it was intended for use with swimming. Just maybe if you got caught in the rain or it happened to randomly get wet. | SC | 2023-06-17 |
| Not working while swimming because Bluetooth don't work under water, not a earphone issue? | 2023-06-17 | No, the issue is that the water and oil in the ears make the earbuds really hard to stay in the ears. | Alexia Woolsey | 2023-06-19 |
| S/m/l sizing: are small earbuds for children; medium for women; and large for men? thank you. | 2023-02-17 | I bought them for my grown son. He’s a large man I don’t think they’re for children, but Amazon do sell earbuds for children | Sheri E Couch | 2023-02-17 |
| S/m/l sizing: are small earbuds for children; medium for women; and large for men? thank you. | 2023-02-17 | These are for adults not children | Amazon Customer | 2023-02-17 |
| S/m/l sizing: are small earbuds for children; medium for women; and large for men? thank you. | 2023-02-17 | the size depends on your ear | Joe W. | 2023-02-17 |
| S/m/l sizing: are small earbuds for children; medium for women; and large for men? thank you. | 2023-02-17 | Dear Customer, Thanks for questioning. The main difference between S8 and S8 pro is the size of the case. S8 pro case is a little bit smaller but longer like a rectangle than S8's. And S8 differs from S8 mini in size of the earbuds. Generally speaking, S8 mini earbuds shapes a littel bit different from S8 and smaller than S8. Any other questions are welcome! Look forward to your purchase. Thanks for questioning. Have a good day! Customer Service Team | KURDENE | 2023-02-18 |
| I can’t make the left to work how can I do? | 2022-12-27 | Video could not be loaded | lisagreen | 2022-12-27 |
| I can’t make the left to work how can I do? | 2022-12-27 | I would make sure that the connection is secure and try that. | John & Peggy Mcnamara | 2022-12-27 |
| I can’t make the left to work how can I do? | 2022-12-27 | Sorry I don’t know mine works great.l would send them back. | Ronald S. | 2022-12-27 |
| I can’t make the left to work how can I do? | 2022-12-27 | Make sure it is sitting correctly to charge. When in ear push gently, you will feel a push and it will say connected. Or put back on charger and take off real quick. Sometimes when you push the bud in ear you turn it off. | David M. I review when needed!… | 2022-12-28 |
| I can’t make the left to work how can I do? | 2022-12-27 | I only wear one of them, in my right ear, when the battery gets low, I put the other one in the same ear. Try putting one in, then take it out put it back in the case, and put the other one in. Once in a while they act up and I put them back in the case for a few minutes. It always works for me.I hope this helps you. | anastasia brooks | 2022-12-31 |
| will it work on switch games "fortnite" so i can talk to my friends? | 2023-01-22 | Unfortunately no they won’t. I would do some research to see If there are any type Of earbuds that would work. As far as I know only headsets work. | Dena Malone | 2023-01-23 |
| I lost the right earbud and now the audio won’t come out becausoe I need the right one to turn up audio. Is there anything I can do! | 2023-01-30 | I use mine independently of each other all the time with my phone and use the phone's volume control with no problem. | THawk | 2023-01-30 |
| I lost the right earbud and now the audio won’t come out becausoe I need the right one to turn up audio. Is there anything I can do! | 2023-01-30 | Dear customer, Thanks so much for choosing us and sorry for your loss. You can ask customer service for help. Any other suggestions or questions are welcome! | KURDENE | 2023-02-08 |
| Will it work with Galaxy A6? | 2022-12-18 | I have galaxy 10 and it works perfectly, the battery life is very good. I think it's compatible with most androids | Ariella | 2022-12-19 |
| Will it work with Galaxy A6? | 2022-12-18 | Sure | KURDENE | 2022-12-29 |