| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| can you answer or make a call by simply say "answer" or "Call" without having to tap or touch the earbud? | 2023-01-24 | No, you do have to push the button | Jenn | 2023-01-24 |
| can you answer or make a call by simply say "answer" or "Call" without having to tap or touch the earbud? | 2023-01-24 | I'm supposed to be able but my quit working all together... Very disappointed! | Warren | 2023-01-26 |
| can you answer or make a call by simply say "answer" or "Call" without having to tap or touch the earbud? | 2023-01-24 | No, the Sesh Evo do not use voice control. | A manufacturer | 2023-01-26 |
| I've owned many wireless earbuds. these are brand new. they power on but won't pair.why? will return. | 2022-11-29 | It's usually the charging box that pairs make sure that you also check skull Candy's web site for troubleshooting | Justin | 2022-11-29 |
| I've owned many wireless earbuds. these are brand new. they power on but won't pair.why? will return. | 2022-11-29 | Hi! I’m not sure why they won’t pair, but it took several tries for mine to finally connect. And only the right one works 🤷🏻u200d♀️ | Kristen A. Baker | 2022-11-29 |
| Why did my charging case die in less then 24 hours after purchase, and now it wont doesnt even turn on?? | 2023-05-18 | Please visit our website product support pages for troubleshooting steps for charging. | A manufacturer | 2023-05-19 |
| Why did my charging case die in less then 24 hours after purchase, and now it wont doesnt even turn on?? | 2023-05-18 | That's absurd. Either you need to recharge it or fwt a refund l Or replace it. You do need to charge it | Cody Johnson | 2023-05-19 |
| Why do my right earbud keeps on flashing red when I put it on the charging case and when I take it out it doesn't power on? I just got them today | 2023-01-18 | My suggestion is that you return them immediately and instead buy the Tozo T6 | bea author | 2023-01-18 |
| Why do my right earbud keeps on flashing red when I put it on the charging case and when I take it out it doesn't power on? I just got them today | 2023-01-18 | Mine did the same thing. Is Your case fully charged? | Gigi Ngala | 2023-01-19 |
| Why do my right earbud keeps on flashing red when I put it on the charging case and when I take it out it doesn't power on? I just got them today | 2023-01-18 | Find a YouTube video to reset your earbuds, it took me a few tries trying to sync. Then I watched the video on how to set it up, it has use reboot the unit to activate Bluetooth when there’s a problem syncing. | maurice munoz | 2023-01-19 |
| Does anyone know how many decibles these can reach? I'm hearing impaired, doc says anything over 90. | 2023-04-09 | Sound pressure level is 99-105dB. | A manufacturer | 2023-04-11 |
| is it compatible with old iphone SE (2016)? | 2022-12-10 | Yes it is | Toma Figarozki… | 2022-12-10 |
| is it compatible with old iphone SE (2016)? | 2022-12-10 | Google says yes | Amazon Customer | 2022-12-10 |
| is it compatible with old iphone SE (2016)? | 2022-12-10 | No has to be an newer one | Dolly Hardwick | 2022-12-10 |
| is it compatible with old iphone SE (2016)? | 2022-12-10 | Yes. The Sesh Evo is compatible with any device that is Bluetooth capable. | A manufacturer | 2022-12-12 |
| Can it summon voice assistant just by voice control hands free? | 2023-03-08 | Yes, this function is made even better with the Skullcandy app. | A manufacturer | 2023-03-08 |
| Can it summon voice assistant just by voice control hands free? | 2023-03-08 | Don't now I have never used it that way. But to listen to things from my phone it works real good. They take cancel out all the stuff around u. I usely only use one ear at a time. Cause others wise u don't hear anything u need to. | Gayle… | 2023-03-08 |
| Do both ear buds have a mic? | 2023-02-02 | Yes. | A manufacturer | 2023-02-02 |
| Why wont mine enter dual mode? I can only use one at a time and have followed all of the steps from the different sources. | 2023-04-03 | I had the same issue when first trying to connect mine. Place the Evo on the case closed and. Unpair your Evo and switch off your Bluetooth. Then open the case and remove and let the connect to each and them switch on your Bluetooth and connect. | Timmo | 2023-04-04 |
| Why wont mine enter dual mode? I can only use one at a time and have followed all of the steps from the different sources. | 2023-04-03 | Hit up our customer service team we would love to help you out. | A manufacturer | 2023-04-05 |
| Does the Bluetooth connect to the box or the ear buds? | 2022-12-30 | to the earbuds | reggie | 2022-12-30 |
| Does the Bluetooth connect to the box or the ear buds? | 2022-12-30 | The Bluetooth connect to the earbuds in your cell phone or whatever Bluetooth capabilities that you have available. | whit | 2022-12-30 |
| Does the Bluetooth connect to the box or the ear buds? | 2022-12-30 | Bluetooth connects to the ear buds, the box is just for charging and storage. | James Jordan | 2022-12-31 |
| Does the Bluetooth connect to the box or the ear buds? | 2022-12-30 | The Bluetooth connects to the earbuds for the device you would like to use. | A manufacturer | 2023-01-03 |
| Does the Bluetooth connect to the box or the ear buds? | 2022-12-30 | YES | Sanda Dowell | 2023-01-09 |
| Do these randomly light up or blink while theyre in youre ears? | 2023-04-09 | no | robert behning | 2023-04-09 |
| Do these randomly light up or blink while theyre in youre ears? | 2023-04-09 | I have not noticed that. They only blink when I turn them on. | Tina J | 2023-04-10 |
| When wearing both ear buds, I only get sound out of the right ear bud, even after being fully charged and paired. What am I doing wrong? | 2022-12-02 | You need to reboot both your phone and your Sesh Evo. Then begin the pairing process again. | garymonz | 2022-12-02 |
| When wearing both ear buds, I only get sound out of the right ear bud, even after being fully charged and paired. What am I doing wrong? | 2022-12-02 | Sometimes you have to out the earbud back in the case and take out again to correct the problem. Other cases u need a hard reset by holding for 20 seconds the earbud | Wesley G. | 2022-12-03 |
| When wearing both ear buds, I only get sound out of the right ear bud, even after being fully charged and paired. What am I doing wrong? | 2022-12-02 | Mine did the same thing I'm going to warranty them! They only worked for a couple weeks then only the right one! | Raena gabbard | 2022-12-04 |
| I bought this on amazon, the microphone is terrible.. how can i fix this? this is a shitty worthless product, how did even pass quality control? | 2022-12-20 | You can try to unpaired it and troubleshooting it and repairing it. If that doesn’t work, I will send it back and ask for a new one. | whit | 2022-12-30 |
| How to tell when they're fully charged? The red lights on the buds never go off like they do on my Seshs. Lights on the front indicate case charge. | 2023-04-03 | You can tell how much charge is in the bud by looking at the bud on the device that it is connected to. | A manufacturer | 2023-04-05 |
| How much listening time do these provide? The ones I'm thinking of returning said 12 hours battery but come to find out it's 3.5 hours of listening | 2023-03-01 | The Sesh Evo has up to 24 hours total battery 5 hours in bud + 19 hours in case. | A manufacturer | 2023-03-01 |
| How much listening time do these provide? The ones I'm thinking of returning said 12 hours battery but come to find out it's 3.5 hours of listening | 2023-03-01 | I now it has a lot of hours. Not sure how long but I have used them for 3 hours and still had alot of battery left. I only used 1 in of them. For this. | Gayle… | 2023-03-01 |
| Are there any good user set up guides? The one provided just gives basically the same picture for every thing. | 2023-05-05 | Yes. Please feel free to visit our product support pages on our website for more information. | A manufacturer | 2023-05-08 |
| What do you do if they don’t charge | 2023-03-25 | Personally, I returned mine. I had problems with charging from day one. | C | 2023-03-25 |
| What do you do if they don’t charge | 2023-03-25 | So what you can do is either watch the videos they have provided to help with these kinds of things or you can try and clean the charging pins then check if still nothing ask customer support and if they can't help then return it. | slimy | 2023-03-25 |
| What do you do if they don’t charge | 2023-03-25 | They’ll work until their battery dies. After that you’ll have to buy a new case if the case doesn’t charge. | Wes | 2023-03-25 |
| What do you do if they don’t charge | 2023-03-25 | Check out our product support pages for troubleshooting steps to fix your issue. If this doe not solve your problem please contact our customer service team and we would be more than happy to assist you. | A manufacturer | 2023-03-27 |
| Why won't my earbuds pair together? | 2022-12-08 | I wish I did but I don’t know why. My son-in- law could not get them to work for my granddaughter and he is very good working with anything that involves technology. | Kathleen Rueblinger | 2022-12-08 |
| Why won't my earbuds pair together? | 2022-12-08 | Seen other reviews that some earbuds are broken and won't pair or charge correctly, you should be able to return for replacement I think | Declin phillips | 2022-12-08 |
| Why won't my earbuds pair together? | 2022-12-08 | Check out our product support pages for troubleshooting steps. If this does not resolve your connectivity issue please contact our customer service team via email, chat or, phone call and we would be more than happy to help you out. | A manufacturer | 2022-12-12 |
| Can you use the tile app to find them while in the case? | 2023-02-04 | Yes | ashley | 2023-02-05 |
| Can you use the tile app to find them while in the case? | 2023-02-04 | I wouldn't recommend you even buying these. quality is bad. one ear bud worked one didn't. the company didn't seem to care neither. | rachel | 2023-02-05 |
| Can you use the tile app to find them while in the case? | 2023-02-04 | Yes. | A manufacturer | 2023-02-06 |
| I've tried to different orders and both left ear buds don't work. WHY!?!!! | 2023-05-06 | Because these are their cheaper model. The customer service for this company is horrible. Don't waste your time, I tried to return and they would not honor a warranty. Try beats!!! | Jason D. | 2023-05-06 |
| Can I use these with Xbox Series? | 2022-12-18 | My common sense tell me, they, if the console for gaming has a Bluetooth capacity, then yes. I do no have that experience. | Idiaquez | 2022-12-18 |
| Can I use these with Xbox Series? | 2022-12-18 | Not in the way you want. I wouldn't recommend these. | Wesley G. | 2022-12-18 |
| Can I use these with Xbox Series? | 2022-12-18 | No. | A manufacturer | 2022-12-19 |
| I just bought these and the Left earbud don’t light up right out of the package, but the right one does. It also won’t charge. Any tips? | 2023-05-04 | I found that the left one won't operate as a stand alone until you pull the right one out and let them both turn on. At that point, you can then replace the right one, and the left one will stay on. As for the charging problem, I'm not sure without seeing what it's doing, but you have to make sure that it's sitting just right in the case (with the red light lighting up) in order for it to receive a charge. If it's in the case with no light on, it's not connecting to receive a charge. I hope this helps! | H. Reust | 2023-05-04 |
| What app do i use to connect them to my phone, it shows me schoolcandy app school-iq and tile app. giving 1☆ untile the problem is fixed. thank you | 2023-05-19 | Sesh Evo | Michelle Workman | 2023-05-19 |
| What app do i use to connect them to my phone, it shows me schoolcandy app school-iq and tile app. giving 1☆ untile the problem is fixed. thank you | 2023-05-19 | Go to “settings” in your device and connect the headphones to Bluetooth. There’s no app involved in connecting the headphones. | Sydni | 2023-05-19 |
| What app do i use to connect them to my phone, it shows me schoolcandy app school-iq and tile app. giving 1☆ untile the problem is fixed. thank you | 2023-05-19 | It said shesh Evo for me. Hated the earbuds. One fell out right just. The toililet. | Cody Johnson | 2023-05-19 |
| Does the bass sound better on the sesh anc or the indy anc? | 2023-01-18 | The Indy ANC would have better bass/sound quality. | A manufacturer | 2023-01-20 |
| Can I get a replacement for the headphones even if I don't have the box it came in? | 2023-01-11 | I'm not sure but message customer support and include a photo. In my experience they've done a great job making sure you have what you need/ordered. | Random Panda | 2023-01-25 |
| What is the base quality like with this?? | 2023-01-12 | They are great. I had the original ones before and those were great too. These are even better than those and really block sound. | Luis G. | 2023-01-12 |
| What is the base quality like with this?? | 2023-01-12 | The driver diameter (mm) is 12. | A manufacturer | 2023-01-16 |
| Charg Case will no longer charge the headphones or disconnect them when the case is closed. Is there any fix to this?? | 2023-02-25 | Same. Ended up getting rid of them | Ann | 2023-02-25 |
| Charg Case will no longer charge the headphones or disconnect them when the case is closed. Is there any fix to this?? | 2023-02-25 | Please check out our product support pages for troubleshooting steps. If this does not help you solve your issue we would suggest contacting our customer service team via phone, email or, chat. | A manufacturer | 2023-02-27 |
| Are the earbuds compatible with both an i-phone and i-pad? | 2023-02-21 | Yes I use my iPhone with them. I’m assuming they are compatible with any device that has Bluetooth. | Amazon Customer | 2023-02-22 |
| Are the earbuds compatible with both an i-phone and i-pad? | 2023-02-21 | Yes. | A manufacturer | 2023-02-22 |
| I can’t hear phone calls and I don’t know how to fix that. | 2023-01-20 | This may be a setting you have to edit on your phone. We suggest downloading the Skullcandy App for a better phone call experience. | A manufacturer | 2023-01-21 |
| Why does only my left earbud pair even after I tried resetting them? | 2023-03-31 | That happened to me as well. I went to their website and found it to be a common problem. There are a few suggestions on the website, including what you have already tried. You might find some answers there. Ultimately, I bought new earbuds in a different brand. | CM | 2023-04-01 |
| Why does only my left earbud pair even after I tried resetting them? | 2023-03-31 | Check out our product support pages for troubleshooting steps for connectivity. If this does not solve your problem please contact our customer service team. | A manufacturer | 2023-04-05 |
| Wind noise while cycling? | 2023-02-03 | With ANC on, it shouldn't be to bad, but yes, there will probably be. They have a squarish profile, so they don't deflect air well. But Im not incredibly sure, as I am a runner, not a biker :) so a little different for me. | Seth Stephens | 2023-02-06 |
| Is the case water proof aswell and what would happen if you got a liquid in it? | 2023-01-25 | The case is water resistant not water proof - if something gets inside the charging port it will probably get messed up. The good new is they sell soft or hard cases for these earbuds for extra protection but they aren not included when you just purchase the earbuds. | Random Panda | 2023-01-25 |
| Is the case water proof aswell and what would happen if you got a liquid in it? | 2023-01-25 | Funny you should ask. I am not sure if the entire case is water'proof', but seems to be water resistant. I had mine on the counter it took a brief dump into the sink. Another of my individual earbuds fell from my ear into a garden bucket of water. Both times, both were dried and no problems as a result. | K.B. | 2023-01-25 |
| Is the case water proof aswell and what would happen if you got a liquid in it? | 2023-01-25 | Definitely NOT waterproof. It would probably break if you got water in the case. Mine just sat on my very dry/safe office desk and broke/stopped charging, so...yeah. | FHerrera | 2023-01-25 |
| Return product location? | 2023-04-14 | You can try to return online, but very poor customer service. They owe me a warranty that went nowhere.... | Jason D. | 2023-04-15 |
| Return product location? | 2023-04-14 | I lost them, so I don’t know 😅 | Cesar Cisneros | 2023-04-16 |
| Return product location? | 2023-04-14 | Please visit our warranty portal on our website to receive the return a product instructions. | A manufacturer | 2023-04-17 |