| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What's the desktop app for watch live on computer? | 2022-12-30 | Cloudedge | Chelsea steadman | 2022-12-30 |
| Is this compatible with the arcctv app? | 2022-11-25 | I don't know if it's compatible with that app. I've had these for a couple months and bought the service through the cloudedge app (the app that they have you use) and can't get playback at all and their customer service doesn't answer so I'm basically out the money for the cameras and for a couple seasons of recording. | Pizza's mom | 2022-11-25 |
| How much does it cost for cloud storage? And how much storage space do you get? | 2022-11-23 | I’ve never paid for storage, I use a memory card and have saved the videos to my gallery for reviewing when ever I want | Dave A. | 2022-11-23 |
| Can this unit be viewed through a desktop computer | 2023-04-13 | I am not sure. I have two Anran systems. One system has it's own router, so it can be seen through the desktop and the phone. These are MP3 cameras. The one you're asking about is an MP2, which I also have, and they seem to only be accessible by phone. They cannot be added to the system utilizing MP3 cameras. There may be a way to do it but I'm not that versed in technology to figure it out, lol. | John Warren | 2023-04-13 |
| Can this unit be viewed through a desktop computer | 2023-04-13 | Yes | Sarge | 2023-04-17 |
| Can this unit be viewed through a desktop computer | 2023-04-13 | You can install an Android emulator and then install the cloud edge software on that. This is the only way I am aware of doing it, but it does work quite well. | Cynthia | 2023-04-22 |
| Does it support onvif? | 2022-10-08 | Yes it does work with onvif. I use ip cam ok windows to watch live via ip address and works very well and easy to setup. My recommendation is you get model P2 instead that has 360ptz and its better than bullet cameras. Hope this helps you | JEAN PENA | 2022-10-08 |
| Does it support onvif? | 2022-10-08 | yes | Cynthia | 2022-10-11 |
| I have four of these cameras. I used the cam hi app for two years and then got the message wrong password error | 2023-01-07 | I use the CloudEdge app. | Daniel L. | 2023-01-07 |
| Cual app utiliza para android? | 2023-03-05 | La aplicacion es CloudEdge | Andrea | 2023-03-05 |
| Cual app utiliza para android? | 2023-03-05 | La aplicación es CloudEdge, funciona muy bien. | epimenides pineda donoso | 2023-03-05 |
| Cual app utiliza para android? | 2023-03-05 | AJCLOUD | A. Bernal | 2023-03-06 |
| Cual app utiliza para android? | 2023-03-05 | CloudEdge | Alex Neves machado | 2023-03-06 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I don't know!!But mine isn't connecting after I had a blackout from a storm!! | Tianna G. | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I don't know; Reason: I ran into too many problems working with these cameras. I have many cameras of different brands and this one gave me the most grief. I chose to send them back to Amazon and go with the wyze cam version 3 refurbished from eBay for $26.00 shipped. Night mode is OUTSTANDING. And you can see all of your cameras on one page. Hope this helped. | Sarge | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I hope my comment help you to get thru this right, yes you can use the arcctv app, also you can use cloudedge app and for last theres an Anran app that works with this camera as well. My suggestion is you try first the Cloudedge app that for some reason help to update the firmware of the cameras that it doesnt happened with the other 2 apps and altough is barely common but you can also use an app for you pc called “ip camera viewer 4” or “onvif device manager” and as last option “ispy” that way you wont need to connect to a dvr or nvr. I honestly havent tried connecting it to an nvr as with the app is way faster to check since im always close to the phone. Good luck with this option, i definitely recommend this camera if you are on a budget or dont want to mess around with too many cables. | JEAN PENA | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I used cloud edge app. The one that comes with the camera. I have not used other app. I don’t know if you can connect a DVR because everything is wireless. I have mine with a 64G. Internal sd card, plenty of memory. Also they sell a monthly cloud based storage if you need more. | esteban | 2023-03-17 |
| where is hd image selection? | 2022-08-31 | bottom right side of the display. it says sd tap that and you can select hd or fhd | Cynthia | 2022-10-11 |
| Can I disable audio recording? | 2023-04-04 | I think so. Just mute it. | esteban | 2023-04-04 |
| Can I disable audio recording? | 2023-04-04 | Unfortunately u can’t turn it off. | JEAN PENA | 2023-04-04 |
| Can I disable audio recording? | 2023-04-04 | yes you can easy in app | rcflyer12 | 2023-04-04 |
| Can I disable audio recording? | 2023-04-04 | I did not like these cameras so I returned them and bought Wyze cams for the same price. Much happier. | Sarge | 2023-04-04 |
| Xq cuando trato de entrar a las camara d otro dispositivo se desconecta del anterior q tengo q hacer | 2023-01-21 | Espero esto te ayude, debes tener dos usuarios distintos y agregar en el principal como miembro de tu familia la otra cuenta… es la unica manera viable que he podido usar para tenerlo en dos equipos personales | JEAN PENA | 2023-01-22 |
| Whats the difference between b1 and b4 models? | 2023-03-01 | B 04-B 06 chirp when locked while models B 01-B 03 do not. | Amazon Customer | 2023-03-03 |
| App- what app does it use for android? | 2023-05-13 | CloudEdge is the android app. It seems to perform very well. | Daniel L. | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | anran has there app for it works great | rcflyer12 | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | The app is Cloud Edge. I hope thjs helps. Enjoy. | Amazon Customer | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Cloudedge app | J. Parke | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Cloudedge app. | Joseph Figueroa | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Cloud edge or arcctv fepending on which model you have. Yours looks like arcctv to me. | Jim V | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Its called CloudeEdge and it works great!! | David Gómez | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | This use same as iphone, anran app, Cloudedge or arcctv. All 3 works fine with same options and the only one that updated the firmware on them was Cloudedge. Hope this help you | JEAN PENA | 2023-05-14 |
| App- what app does it use for android? | 2023-05-13 | CloudEdge | esteban | 2023-05-14 |
| What kind of sd card will it take | 2023-03-21 | I use a good brand micro 128gb. Make sure it is a class 10. | J. Parke | 2023-03-21 |
| What kind of sd card will it take | 2023-03-21 | i have 128 micro card in my 3 | rcflyer12 | 2023-03-22 |
| What kind of sd card will it take | 2023-03-21 | SanDisc 128gb @A1 | Amazon Customer | 2023-03-22 |
| What kind of sd card will it take | 2023-03-21 | Mirco sd card up to 128gb | Heather Rogers | 2023-03-22 |
| Is this camera 5 mp? | 2023-02-04 | No way, this is 360. 1080p and 1080@2M based on the app Anran and Cloudedge. This in close range looks great but if you need to zoom further to see somthing within 50 meters away it gets blurry. I hope this helps | JEAN PENA | 2023-02-04 |
| Is this camera 5 mp? | 2023-02-04 | This camera only works through an internet connection to receive alerts and video on only your smart phone, otherwise I guess the memory card still records but, I've not checked that yet.. this camera will suck your data from your web service.. be sure to can afford the pay for the data it uses. | THE MAX | 2023-02-05 |
| What app do you use? | 2023-01-07 | used anran app have anran system love it | rcflyer12 | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge the app from the camera. | esteban | 2023-01-07 |
| What app do you use? | 2023-01-07 | Whenever you buy a wifi security camera, the instruction book tells you which app to use to access it. | DavidsWeb | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge app | Leo Jenkins,… | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge is the app. | Daniel L. | 2023-01-07 |
| What app do you use? | 2023-01-07 | Anran’s app called ICloud | Richard K. | 2023-01-07 |
| What app do you use? | 2023-01-07 | It's called CloudEdge. | John Warren | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge | Sarge | 2023-01-07 |
| One answer says it has 32gb storage, other says you need an sd card. So does it have have storge or not? | 2022-11-09 | We had to buy the card, but returned the camera bc we could not connect to our internet. | yummylifeessentials | 2022-11-09 |
| One answer says it has 32gb storage, other says you need an sd card. So does it have have storge or not? | 2022-11-09 | Hello friend, This does NOT comes with a SD card. You may have to buy one and it supports up to 128GB guarantee as that is what i have for mine. Hope this helps you to clarify that confusion. | JEAN PENA | 2022-11-09 |
| One answer says it has 32gb storage, other says you need an sd card. So does it have have storge or not? | 2022-11-09 | I bought and installed the SanDisk 128gb and it works perfect for me. I have not had any problems with storage. I do not use the cloud storage. It’s my understanding you need to do one or the other (sd card or CloudEdge) for memory storage. | Richard K. | 2022-11-09 |
| One answer says it has 32gb storage, other says you need an sd card. So does it have have storge or not? | 2022-11-09 | It does not have storage; it requires a Micro SD card that records when motion is captured. When the SD is full it will loop back to the beginning and overwrite the captured data from oldest to newest as motion is captured. It will handle recording on up to a 128Gb Micro SD card. In low traffic locations, I use about a 32Gb-64Gb Micro SD card. In high traffic locations, I definitely use a 128Gb Micro SD card. Hope this helps you. | Sarge | 2022-11-09 |
| One answer says it has 32gb storage, other says you need an sd card. So does it have have storge or not? | 2022-11-09 | No, it needs an SD card | Cynthia | 2022-11-29 |
| Cual es la app para esta camara tengo dos d estas debo instalarlas juntas o por separado | 2023-01-25 | La app es cloudedge desde ahi puedes manejar ambas camaras. | Andrea | 2023-03-05 |
| Que debo de hacer para que me quede grabado | 2023-02-06 | Compra un plan de servicio de nube, mediante tu aplicacion puedes elegir el tipo de plan: semanal, mensual o anual. Comienzan desde $2.50 | Andrea | 2023-03-05 |