| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| my camera is not resetting to a fast blink. Whats causing it? | 2021-10-26 | I no longer have these cameras and found them to be extremely unreliable for connectivity. You may want to completely unplug your camera from your wall outlet to do a "hard reset" and try again. I was no more than 5ft away from our wireless modem and could not get connected. Good luck... | K and B | 2021-10-26 |
| my camera is not resetting to a fast blink. Whats causing it? | 2021-10-26 | Hi Wilson, thank you for reaching Geeni technical support. Technically as long as the LED light indicator is blinking it could work but we'd like to learn more about your situation and what exactly happened. We want to make things right. Please call us at phone +1 (888) 232-3143, from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2021-10-30 |
| Does it record all the time, or only when you turn on the recording from your phone? | 2022-05-01 | It records all the time (and you can set it only to record when there is motion/sound). To “pull it down” you watch the video on your app and then record/pull down what you want. | dewayne | 2022-05-01 |
| Does it record all the time, or only when you turn on the recording from your phone? | 2022-05-01 | It will record all the time, didn’t work properly and constantly froze up. I returned it | Rick… | 2022-05-02 |
| Does it record all the time, or only when you turn on the recording from your phone? | 2022-05-01 | U choose all the time or when motion is detected | R BOMBECK | 2022-05-02 |
| Does it record all the time, or only when you turn on the recording from your phone? | 2022-05-01 | Hi Scott, thank you for reaching Geeni technical support. To answer your question, technically we do recommend to use a micro SD card to enable the continuous recording so that it can record 24/7. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-05-03 |
| Does this require a subscription? | 2022-05-06 | No. You monitor this camera. You do need an internet connection and a smartphone. | Nancy Flanagan | 2022-05-06 |
| Does this require a subscription? | 2022-05-06 | Good morning, No subscription! Tks | Victory Store USA | 2022-05-06 |
| Does this require a subscription? | 2022-05-06 | Never getting work | Carlos Guevara Urbina | 2022-05-06 |
| Does this require a subscription? | 2022-05-06 | No it doesn't. | K and B | 2022-05-07 |
| Does this require a subscription? | 2022-05-06 | Hi Waldoh, thank you for reaching Geeni technical support. To answer your question, if you are referring to Geeni application then that only thing you need is to create an account and this is for free and no charges but if you are referring to cloud storage then yes it needs to have subscription and it has a monthly or yearly plan charges. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-05-07 |
| Does this require a subscription? | 2022-05-06 | No it does not, but you do have to down load the app to use it. I feel its worth the money | Kent H. | 2022-05-08 |
| Does this require a subscription? | 2022-05-06 | You don't need a subscription if you you an SD card instead of cloud save through Geeni. | BlueFinisher | 2022-05-09 |
| I have read all the negative reviews, and the one issue seems to be wi fi connectivity. How close to the router does the camera have to be? | 2021-04-01 | Hi Michael, thank you reaching Geeni technical support. To answer your question, the recommended range that we highly suggest is approximately 10 to 15 feet away from the router. In case you are using it beyond 20 feet, we do recommend to use a WIFI extender. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 6:00 PM EST. | Geeni - Customer Support | 2021-04-03 |
| Is there an app for a pc or is it only for a phone? | 2021-04-01 | I am not sure. There's a link to a PC "app" but I won't risk it. If there was such an app, it would be advertised on the Geeni website or in the Microsoft store. Neither of them indicate the existence of such an app. So, my recommendation to you is NOT to download this, or any security-related apps from an unknown source (even when the URLs might appear to be legit). | Hector J. Fontanez | 2021-04-01 |
| Is there an app for a pc or is it only for a phone? | 2021-04-01 | Only app for phone or tablet | R BOMBECK | 2021-04-03 |
| Does it support rtsp? | 2023-04-24 | This camera comes with an SD card that does record video and you can get still shots as well. The only thing that it plays on is the phone through the app. As far as affordability is the most affordable camera but yet still you get what you pay for. I've had no major issues with these cameras and I've had them for almost 2 years now. They run continually day and night off the Wi-Fi outside of my house plugged into an outlet to watch over my yard. They have come in handy more than once. My only drawback is that I wish they made them in 5G because with the cable company Spectrum which is a conglomerate now and it's taken over pretty much everything they want to change out modem router so you really have to buy your own router in order for these cameras to work. And I don't even know which router would work best with these 2G cameras. | Amazon Customer | 2023-04-24 |
| Does it support rtsp? | 2023-04-24 | Bad product and unreliable. Bad customer service received as well. | Lujane Mora-Alaboud | 2023-04-25 |
| What is the cloud service for and how much is it? | 2023-03-05 | I don’t know the answer but I would not by this this camera again. Not reliable. The customer service was all lip Serivce with no action to resolve my issue so I returned it. | Lujane Mora-Alaboud | 2023-03-06 |
| Can the camera be used to live stream to the internet? | 2020-12-09 | With the Geeni App you can see your camera live from anywhere. It's not something to live stream an event or something. | Patrick Eaton | 2020-12-09 |
| Can the camera be used to live stream to the internet? | 2020-12-09 | Depends on how you are doing the livestream. Can only use the app to view, but could use blue stacks to pull it in and then stream from there. | dewayne | 2020-12-09 |
| Can the camera be used to live stream to the internet? | 2020-12-09 | Not immediately out of the box but you reasonably could configure a CCTV system to do so! | Low Desert Products | 2020-12-09 |
| Can the camera be used to live stream to the internet? | 2020-12-09 | Hi Rick, Thank you for your interest in one of our product. It is a great idea to have that kind of feature on our Geeni cameras. However, as of the moment is not yet available with our Geeni smart cameras. We will take note of that idea and list it on the list of feature request that we have right now for future updates. If you have any issues moving forward, please let us know as we’re here to help. Feel free to call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 12:00 Midnight EST. | Geeni - Customer Support | 2020-12-11 |
| is this onvif compatible? | 2021-03-02 | Hi, thank you for reaching Geeni technical support. In line with your question, our devices are not yet compatible with onvif and we are still waiting for the response of our developers and hopefully it will available for the future app updates. We are hoping for your understanding about this matter. If you have other concern or inquiries don't hesitate to contact our revamped support channels via email at support@mygeeni.com, or call us at +1 (888) 232-3143, available from Mon - Sun 09:00 AM to 06:00 PM EST. You may also visit our support website at support.mygeeni.com for troubleshooting steps online and for our online chat support. | Geeni - Customer Support | 2021-03-04 |
| How many feet is motion detection range? Thanks :) | 2023-05-16 | Video could not be loaded | Amazon Customer | 2023-05-16 |
| How many feet is motion detection range? Thanks :) | 2023-05-16 | It gets 30 feet range on mine but once it turns dark night vision don’t activate so it’s pretty much useless at night | Ray | 2023-05-16 |
| Does this camera send photos to your phone when motion is detected? Or does it just send a useless text notification? | 2021-11-09 | Yes it sends a photo notification. | Roo | 2021-11-09 |
| Does this camera send photos to your phone when motion is detected? Or does it just send a useless text notification? | 2021-11-09 | It saves videos to the SD card, you can view them from your phone as long as you have downloaded the app. | Rick… | 2021-11-09 |
| Does this camera send photos to your phone when motion is detected? Or does it just send a useless text notification? | 2021-11-09 | I get notifications and then I open the app and view the notification | Elizabeth A. Thomas | 2021-11-09 |
| Does this camera send photos to your phone when motion is detected? Or does it just send a useless text notification? | 2021-11-09 | It sends a notification that there is movement... And you then go to the app. To see the picture and video | MS LUV JONES | 2021-11-09 |
| Does this camera send photos to your phone when motion is detected? Or does it just send a useless text notification? | 2021-11-09 | It does take photos and video you can review on the app | R BOMBECK | 2021-11-10 |
| Is this camera compatible with a solar panel? | 2022-04-22 | Hi Jackie, thank you for reaching Geeni technical support. To answer your question, technically as long as it will satisfy the needed power /voltage then it will work but keep in mind if the battery is depleted, then your camera will be offline as well and the consumption to the battery from the solar panel is not tested as also, if this is connected to a solar system the camera would be off during the day if the system is charging unless you have a fail safe battery to back it up. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-04-24 |
| when the SD card is full, does it start to record over, or do you have to manually change the card or delete the recordings? | 2022-05-01 | It will record over what was recorded already | dewayne | 2022-05-01 |
| when the SD card is full, does it start to record over, or do you have to manually change the card or delete the recordings? | 2022-05-01 | It is my understanding that it just loops and records over automatically. | dcb | 2022-05-01 |
| when the SD card is full, does it start to record over, or do you have to manually change the card or delete the recordings? | 2022-05-01 | Starts recording over oldest files | Kindle Customer | 2022-05-01 |
| when the SD card is full, does it start to record over, or do you have to manually change the card or delete the recordings? | 2022-05-01 | It stores roughly a months worth of video. After the max is reached it overwrites the oldest data first. So you will always have a months worth of video | Reffett | 2022-05-02 |
| when the SD card is full, does it start to record over, or do you have to manually change the card or delete the recordings? | 2022-05-01 | Hi Scott, thank you for reaching Geeni technically support. To answer your questio, normally once the SD card is full it will just override the old recordings to accommodate the space it needed. Just ensure that the SD card is class 10 UHS-1. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-05-02 |