| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have two conico cameras and need to replace one of them. is this camera compatible with the conico camera app? | 2023-05-26 | I use CloudEdge application | Keith Richardson | 2023-05-26 |
| I have two conico cameras and need to replace one of them. is this camera compatible with the conico camera app? | 2023-05-26 | Hi there! This ieGeek security camera only support CloudEdge/ ieGeek Cam app. Any more question about the network, please feel free to contact our after-sales team: service@iegeek.com. Good day! | ieGeek Direct | 2023-06-07 |
| Does this connect to 2.4 ghz wifi? or 5ghz? | 2023-02-18 | 2.4 | James Boone | 2023-02-24 |
| Does this connect to 2.4 ghz wifi? or 5ghz? | 2023-02-18 | Hi there! The camera only supports 2.4GHz WiFi ( 5GHz is not supported ). Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-03-02 |
| How to connect camera with Alexa? | 2023-02-17 | Keep in mind that the camera starts recording *only* if it recognizes a person-sized object (no cars, no wildlife) and *only* after about 10 seconds of recognition (so you might get a trigger, but the person is already gone). Frustrating. As to alexa, I do not know. | Len Wallstrom | 2023-02-18 |
| How to connect camera with Alexa? | 2023-02-17 | Video could not be loaded | ieGeek Direct | 2023-05-04 |
| Does this camera and phone have to be on the same network to be able to view the live footage? | 2022-10-13 | Yes. | Billie | 2022-10-13 |
| Does this camera and phone have to be on the same network to be able to view the live footage? | 2022-10-13 | No. You could be anywhere in the world actually! As long as your camera has a connection to your router you’re good to go. | mtt | 2022-10-13 |
| Does this camera and phone have to be on the same network to be able to view the live footage? | 2022-10-13 | Hi there! No, just need the camera to be connected to the Internet(2.4Ghz WiFi), then you can view the live footage anytime and anywhere. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2022-10-21 |
| Can i use this with multiple wi-fi networks? the area to cover is over several acres. | 2023-05-29 | That’s a great question! My application did not have this challenge as both cameras are located relatively close together, facing different directions, and connected to the same WiFi network. I found the customer support team at ieGeek to be extremely helpful. I’d suggest connecting with them and I’m sure they have your answer. | Dean S… | 2023-05-29 |
| Can i use this with multiple wi-fi networks? the area to cover is over several acres. | 2023-05-29 | Much, much, much further I have reached as distant that I have notbeen able to review my cameras in two separate areas 3 hours apart from different states. | TERRY WHITE | 2023-05-29 |
| Can i use this with multiple wi-fi networks? the area to cover is over several acres. | 2023-05-29 | Yes, I have mine set up multiple cameras in two separate places using two separate wifi's and you can see all of them in the grid screen set up. | TERRY WHITE | 2023-05-29 |
| How long do you expect this to last? | 2022-11-25 | Works perfect. Nephew has same unit and it also works great. Wish set up was easier. | Joe h. | 2022-11-25 |
| How long do you expect this to last? | 2022-11-25 | One of two I purchased lasted about six months. They sent a replacement. Then A little over a year later, one of those crapped out which was past the warranty period. I wouldn't own another of these cameras if they sent them to me free! They only detect people. So if a vehicle pulls up, don't expect to be notified. I ordered six of the Allweviee cameras and highly recommend this brand. They detect cars, animals and, of course, people! | Grant M | 2022-11-26 |
| How long do you expect this to last? | 2022-11-25 | I don't see why it wouldn't last a couple years. Been using mine since April/May and it's still working just fine. Mine is attached to my screen door and pretty exposed to wind and very little shelter from rain/snow. | Kimberly V Putz | 2022-11-27 |
| do i need to charge the camera before i connect it to the iegeek app? | 2023-05-04 | No you don't need to precharge it for the app. You need to pre-charge it for the solar panel. | Scott ledding | 2023-05-04 |
| do i need to charge the camera before i connect it to the iegeek app? | 2023-05-04 | no | Chris Jones | 2023-05-04 |
| do i need to charge the camera before i connect it to the iegeek app? | 2023-05-04 | It’s been a while since I bought it, but I believe it came mostly charged. | Bonnilyn Petillo | 2023-05-04 |
| do i need to charge the camera before i connect it to the iegeek app? | 2023-05-04 | The instructions say to charge before use. I charge mine first then set it up in Cloud Edge and install them | Amazon Customer | 2023-05-04 |
| do i need to charge the camera before i connect it to the iegeek app? | 2023-05-04 | Yes as it will prevent any issues with initializing the memory card and connecting the camera to the app. I would recommend using the CloudEdge app rather than the ieGeek app. IMO it is more robust. | Mike Johnson | 2023-05-04 |
| Do rain lessen the life of the camera because it says it on the back of it | 2023-01-31 | The two I purchased were under an eve and lasted less than a year for one and just about 14 months for the other. I would steer clear of this brand. So much wrong with these! | Grant M | 2023-01-31 |
| Do rain lessen the life of the camera because it says it on the back of it | 2023-01-31 | our cameras worked great even after Hurricane Ian. lots of rain. only thing is metal mount does rust so readjust the view is difficult. | M. Callen | 2023-01-31 |
| Do rain lessen the life of the camera because it says it on the back of it | 2023-01-31 | No so far so good with mine. I have one outside all the time and it hasn't affected it. Have had it around 8 months | Scott ledding | 2023-02-04 |
| How do I change the time set on my camera? | 2023-02-24 | Not sure which model you have but mine autoset when connected to the wifi and internet. | James Boone | 2023-02-24 |
| How do I change the time set on my camera? | 2023-02-24 | I use the Cloud Edge app, and set it in the settings location. Hope this helps | Amazon Customer | 2023-02-24 |
| How do I change the time set on my camera? | 2023-02-24 | it is a setting using the software. Select the "Gear" icon and then settings. | M. Callen | 2023-02-24 |
| Can you doubletap to zoom? | 2022-11-18 | Yes | Billie | 2022-11-18 |
| Can you doubletap to zoom? | 2022-11-18 | Hi there! Yes, the solar security camera supports 4X digital zoom to see details more clearly. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. ——Jasmine from ieGeek family | ieGeek Direct | 2022-11-21 |
| Does this product work with Alexa? | 2022-10-19 | to my knowledge , no there is no direct functionality with alexa. but i’m not familiar enough with alexa to know if there maybe things you can still have it do that are general or app based. | William S. | 2022-10-19 |
| Does this product work with Alexa? | 2022-10-19 | This security camera is of good quality, I recommend it but unfortunately it does not work with Alexa | Nicolas Galeas | 2022-10-19 |
| Does this product work with Alexa? | 2022-10-19 | Hi there! Yes, this solar camera supports work with Alexa for hands-free home monitoring. (For the newly opened functions this year, just update the APP to the latest version.) | ieGeek Direct | 2023-01-29 |
| How much internet data does this camera use? My home internet is metered and thus we are trying to keep it to a minium | 2023-02-06 | Ours is on WI Fi and has a memory chip so it doesn't really take any data. | Pat | 2023-02-06 |
| How much internet data does this camera use? My home internet is metered and thus we are trying to keep it to a minium | 2023-02-06 | Great unit that I have on my dock 750 feet away. I use it on my I phone and it works perfect. Have EERO also. | Joe h. | 2023-02-06 |
| From 5-7 pm my app on phone wont connect. Cant talk turn on light nothing. Anyone else have have this issue and how to fix it | 2022-11-24 | When my cameras disconnect and will not reconnect, I just shutdown my phone and then restart the phone, watching for the CloudEdge resident message service has been enabled to popup on the screen. | Laureesue | 2022-11-24 |
| I asked how long was the cord from camera to solar panel. Answers: short, 4', 10', 20'. Anyone know for sure? | 2022-09-16 | The solar panel cord pulled tight is 9 ft. | Benny | 2022-09-16 |
| I asked how long was the cord from camera to solar panel. Answers: short, 4', 10', 20'. Anyone know for sure? | 2022-09-16 | Video could not be loaded | ieGeek Direct | 2022-09-20 |
| Debo pagar algún monto mensual para que funcione la cámara de seguridad? | 2023-03-04 | No. Solo necesitas tener wifi y tener un celular para descargar la App. Es todo. | Amazon Customer | 2023-03-04 |
| Debo pagar algún monto mensual para que funcione la cámara de seguridad? | 2023-03-04 | La camara se conecta a Internet via WiFi. Debe estar al alcance de un router o access point que emita señal Wifi. Yo tenia de antes el servicio de internet operando muy cerca de donde inbstale la cámara, por lo que al instalar la camara no tuve que pagar nada. adicional. | Jonny Heiss | 2023-03-04 |
| Debo pagar algún monto mensual para que funcione la cámara de seguridad? | 2023-03-04 | Buenas no hay que pagar nada . | RENATO RODRIGUEZ | 2023-03-04 |
| Debo pagar algún monto mensual para que funcione la cámara de seguridad? | 2023-03-04 | Hola, No es necesario si solo usas la APP del Telefono, pero si quieres tener la información en la nube te dan un trial de 7 días gratis y luego si tiene renta mes y/o anual. Espero esto te aclare la duda. | Luis Fernando Perez | 2023-03-06 |
| Debo pagar algún monto mensual para que funcione la cámara de seguridad? | 2023-03-04 | Que yo sepa no, si tienen planes de usuario pero puedes usarla solo con wifi pero no es muy buena cámara ami ya no funciona no la recomiendo…. | Amazon Customer | 2023-03-07 |
| I’m using the iegeek app. Should I use cloud edge? | 2023-02-13 | I would Cloud Edge app is very good. | Mike Johnson | 2023-02-13 |
| I’m using the iegeek app. Should I use cloud edge? | 2023-02-13 | I use the Cloud Edge app because I have several different makes of cameras that use Cloud Edge so I can view all on one app. | Amazon Customer | 2023-02-13 |
| I’m using the iegeek app. Should I use cloud edge? | 2023-02-13 | Yes | Billie | 2023-02-13 |
| I’m using the iegeek app. Should I use cloud edge? | 2023-02-13 | Hi there! The camera supports both ieGeek Cam and CloudEdge. It's recommended to use ieGeek Cam app as there will be more up-to-date information and instructions about ieGeek cameras here. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-03-02 |
| 3 times in fimth ive had to climb ladder and reconfigure. Wifi sig 100 % battery is 99 % on solar? | 2022-12-24 | Absolutely the worst "security" camera!!! I bought two, I had to send one back after six months to be replaced under warranty. Then a little over a year, maybe 13 months, one of the two crapped out and wouldn't detect movement. Speaking of movement, these ONLY detect humans. So if a vehicle pulls up in your driveway, forget about being notified! STAY AWAY from this brand! I bought the Allweviee security cameras (six of them all told after trying two in the beginning). These cameras detect humans, vehicles and animals. In fact, two nights it picked up deer in my yard. | Grant M | 2022-12-24 |
| 3 times in fimth ive had to climb ladder and reconfigure. Wifi sig 100 % battery is 99 % on solar? | 2022-12-24 | That is strange are you loosing wifi signal at all ? Could the reset button be getting hit by accident or I’m not sure of your situation if someone could be doing it on purpose . I use to have a tenant that would cover the camera when ever they were out side . Drove me insane until I figured it out. The only other things that I’ve seen cause that are problems updating firmware or the seal around the cables make sure that it’s all nice and snug not loose . Moisture getting up into the unit can cause issues over time . Yes it’s outdoor but it’s sealed | William S. | 2022-12-24 |
| I have T-Mobile 5 G will this camera work | 2023-05-29 | Apple 14 works great. | Joe h. | 2023-05-29 |
| I have T-Mobile 5 G will this camera work | 2023-05-29 | You connect the cameras through WiFi. It doesn't matter who your provider is. However. I bought this brand first and they lasted LESS than a year. DON'T waste your money on this brand. RUN as fast as you can away and find another. I have had great success with Allweviee Solar Security Outdoor WiFi Camera. o won six of them and they have NEVER let me down in over a year since I purchased them. You can pan and tilt using the app on your smart phone. | Grant M | 2023-05-30 |
| I have T-Mobile 5 G will this camera work | 2023-05-29 | I think it will work but very slow. The app for this needs slot of work I have very fast internet and the cameras take forever to load to live viewing. I’d recommend finding something different. | Josh Poulsen | 2023-05-30 |
| I have T-Mobile 5 G will this camera work | 2023-05-29 | Short answer: Yes. But it's not about your phone as much as the strength of your network and router. As far as I know, you must have your own local network which your phone is part of. This camera hangs off the network just as your phone does. Hope this helps. | JMay | 2023-05-30 |
| can you replace the battery | 2023-02-17 | No, not replaceable | Amazon Customer | 2023-02-24 |
| can you replace the battery | 2023-02-17 | Hi there! The battery is rechargeable but not replaceable. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. ——Jasmine from ieGeek family | ieGeek Direct | 2023-03-02 |
| Night vision on one of my cameras is now very low , like the night vision is not working 100% , do bulbs burn out or something? Purchased 10/14/22 | 2022-10-30 | Try moving the camera to a location with more light. I had one that did not do well in the front of my house (where I have a few landscape lights) but did very well in the backyard (where we have many solar lights). The additional lighting was spread out all over and helped the camera see at a distance. If, instead, your camera worked great at first and is now poor, perhaps it can be returned/exchanged. | MWCraft | 2022-11-05 |
| Video quality isn’t the best, it’s pixel-ie definitely not 2k video or photos how do I fix this? | 2023-01-13 | What is your wifi signal strength? Needs to be 70% or better | So Southern | 2023-01-13 |
| Video quality isn’t the best, it’s pixel-ie definitely not 2k video or photos how do I fix this? | 2023-01-13 | I bought two of these at the same time and had to send one back while in warranty and the other went out a month out of warranty. My suggestion is you try to get a refund or just toss them. Either way. I found a MUCH better security camera. Allweviee Solar Security Cameras. I now own six of them and the perform flawlessly. Two of them picked up deer in my back yard a couple of nights. The piece of crap you bought only picks up humans. This one catches vehicles, dogs deer, yada yada yada. Anyway. just trying to help out. Good luck with those cameras. | Grant M | 2023-01-14 |
| Video quality isn’t the best, it’s pixel-ie definitely not 2k video or photos how do I fix this? | 2023-01-13 | Video could not be loaded | ieGeek Direct | 2023-02-02 |