问题 |
提问时间 |
答复内容 |
回复人 |
回复时间 |
The camera moves way too fast. How do you control the pan speed? |
2023-04-07 |
Read the documentation and there will be somewhere in the built-in web server that it can be controlled. |
Amazon Customer |
2023-05-02 |
Does this camera have a Web Interface? |
2022-12-29 |
It uses an app, you have
- live feed
- remote control camera to look around
- control to set motion alerts with-in your view.
(Eg. Your view could include a wall and a door, you can set it so if part of the door moves, you get notified, instead of the whole view, where insects or shadows can trigger motion alerts) |
Jaemie |
2022-12-30 |
Does this camera have a Web Interface? |
2022-12-29 |
no |
southerngirl |
2022-12-31 |
Reasons for the night vision to be turning on and off on its own consistently rather than just staying on? I’m seeing that this is an issue |
2022-08-14 |
Assuming your night vision setting is ON and not AUTO, I have no idea. |
Michael |
2022-08-18 |
Reasons for the night vision to be turning on and off on its own consistently rather than just staying on? I’m seeing that this is an issue |
2022-08-14 |
Please reach out to us for further assistance by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". |
Amcrest Support |
2022-09-19 |
This is for use in Australia 220v does this mean I have to purchase a separate adaptor power this camera ? |
2023-05-20 |
You should try and see if you can find this same camera but for sale (and uses) in America. I ordered this camera and received the correct plug for USA. Haven't seen the pictures for this camera that's being used on Amazon, but I'm pretty sure you will get the correct plug for the USA when you order this. |
Arthur J. |
2023-05-22 |
How can I get a replacement power cord? |
2023-06-19 |
bestbuy, walmart, anywhere that sells power cords. Amcrest does not sell them. |
Amber |
2023-06-19 |
Can you turn off motion detection? |
2022-08-18 |
Yes. This is done within the Amcrest app. Go to settings for the device and you should see the function. |
Michael |
2022-08-18 |
Can you turn off motion detection? |
2022-08-18 |
Yes, you can, check the camera settings or watch the vide on youtube or manufacturer website. |
REHMAN A SHAIKH |
2022-08-18 |
Can you turn off motion detection? |
2022-08-18 |
Yes, you can. |
Everel Bailey |
2022-08-19 |
Can you turn off motion detection? |
2022-08-18 |
Yes, that is possible. To learn how to disable motion detection please follow the steps below:
1) Log into your Amcrest Smart Home app and tap on your ASH21 camera.
2) Tap on the settings icon.
3) Tap on Motion Detection.
4) Disable the Motion Detection toggle switch. Grey means it's disabled, and blue means it's enabled. |
Amcrest Support |
2022-09-20 |
Looks like it's not recording videos on motion detection. i'm trying to setup this cam with ftp storage. other model ip2m-841 works find via ftp? |
2022-12-20 |
I can access my recording via app, anytime. You can find it in app, or in your email notification |
Jaemie |
2022-12-30 |
Where can I find camera instructions? |
2023-02-26 |
The Amcrest website. |
Amazon Customer |
2023-05-02 |
Is there two way audio? |
2023-05-29 |
Video could not be loaded
|
Mary Ann Row |
2023-05-29 |
Is there two way audio? |
2023-05-29 |
Yes, there is. |
E. D. |
2023-05-29 |
Is there two way audio? |
2023-05-29 |
Yes, you can "silently" listen in to the camera's microphone and then speak to anyone that's near the camera too. It's a nice feature to have, especially if you happen to set the alerts to notify you in the event that the camera saw or heard something. |
Arthur J. |
2023-05-29 |
Is there two way audio? |
2023-05-29 |
Yes, this camera supports two way audio |
Pakorro |
2023-05-29 |
I'm thinking of ordering two more of these. I'm paying $2/month for cloud service. Would I need to pay $2/mo for each unit purchased? |
2023-01-10 |
No you don't HAVE to use the cloud storage feature, you can install a class 10 or higher mini SD card (256 GB) and stop paying the Chinese small fees for your camera's storage. Installing a SD card will be secure, quicker to access and no one else will see the video files. |
Arthur J. |
2023-05-29 |
Could this work in a car ?? |
2023-05-01 |
You could technically power it up in a car, but I think one good hot summer day would absolutely kill it. You also would not want PTZ auto-tracking in a car...probably. So-- put a dashcam in a car-- they are MADE to take the extremes. This is made to sit inside where temp extremes won't be an issue. |
sdkid |
2023-05-01 |
Could this work in a car ?? |
2023-05-01 |
I guess if you had a wall plug and Wi-Fi it could. |
Rob D. |
2023-05-01 |
Could this work in a car ?? |
2023-05-01 |
Weird usage, but I guess it could if you could power the camera, have a hotspot in your car, and use a phone app to view it. Sounds like an expensive logistical nightmare to me! I'd Google "Car Camera," I think... |
Amazon Customer |
2023-05-02 |
I moved houses and trying to connect, my phone recognizes the ash wifi hotspot and shows connected but then the app says there is no internet. help? |
2023-05-16 |
Do a complete reset on the device, it's near the memory card area, plus delete the device from the app on your phone and then add and install the "new' camera within the app so it can find and see your new network that you have at your new home. If the camera stays installed in the app from your last home, it will be looking for the old IP address of your old internet provider. |
Arthur J. |
2023-05-22 |
Can amcrest smart home app view cameras from multiple/different networks? can you give specific instructions? i tried but couldn't get it to work. |
2023-05-14 |
The short answer is that this isn't possible. However, with the appropriate network equipment and knowledge, it *is* possible, but it won't be straightforward, cheap, or easy, You'll need a local network guru to help you out... |
Amazon Customer |
2023-05-14 |
What class sd card should i buy? |
2023-01-20 |
I'd suggest a V60 or equivalent. |
Amazon Customer |
2023-05-14 |
Does it send a picture to email when there is movement? |
2022-10-25 |
It is a feature that can be set up. It can also send a text. |
Dawn |
2022-10-26 |
Does it send a picture to email when there is movement? |
2022-10-25 |
The short answer is yes, the longer answer is, it isn't very fast at taking the snapshot. Close up pictures will be blury. Set your resolurion down to 640X480 to get the sharpist email photos. |
T. F. Keyes |
2022-10-26 |