| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What kind of attachment is on the camera? | 2023-01-07 | As pictured, it has a suction cup for the windshield or a flat disk stuck onto your dashboard. | Brian McEwen | 2023-01-08 |
| I can’t seem to get the memory card to click into place. I’ve tried 2 different cards and neither will snap into the slot. Very frustrating! | 2023-04-22 | Mine was fine, sounds like defective camera slot, contact manufacturrr | William F Smith | 2023-04-22 |
| I can’t seem to get the memory card to click into place. I’ve tried 2 different cards and neither will snap into the slot. Very frustrating! | 2023-04-22 | I had no problem with getting the memory card in. It will only go in one way. | Lyle Nix SR | 2023-04-23 |
| I can’t seem to get the memory card to click into place. I’ve tried 2 different cards and neither will snap into the slot. Very frustrating! | 2023-04-22 | You just have to push it right in, use a finger nail or nail file, iceblock stick. Just don't let it slip off or the SD card will shoot across the car and get lost. | Brian McEwen | 2023-04-23 |
| I can’t seem to get the memory card to click into place. I’ve tried 2 different cards and neither will snap into the slot. Very frustrating! | 2023-04-22 | Video could not be loaded | COOAU Dash Cam | 2023-04-28 |
| Can you use a HD card? | 2023-03-06 | Dear customer, Thanks for your asking. The corresponding SD card specifications for this dash cam front and inside are Class 10 or above, reading speed U3 or above, capacity 16~256GB. It is recommended to use SD cards of famous brands to avoid pirated cards; If there's any problemm, please feel free to contact us. Hope my answer can help you. BEST WISHES COOAU | Fideal-Tech | 2023-03-20 |
| Where can I find a replacement user manual? | 2023-06-12 | Try the manufacturers web site!! | Rick Hoyt | 2023-06-12 |
| Why does my unit keeps turning itself off? | 2023-02-13 | Dear customer, please confirm the following: 1.Please make sure that you have TURNED OFF the parking monitor mode while driving normally; 2.The connection among the D30, the cable and the cigarette lighter of the car are stable; If the problem is not resolved, please let us know your specific situation via the order status in Amazon or the contact information on the manual. Thanks for your supporting. | COOAU Dash Cam | 2023-02-16 |
| What’s the maximum memory card supported. In the description it says 256gb but in the reviews people mention only 128gb? | 2023-01-06 | We purchased the 128 gb that was offered with the unit. | Amazon Customer | 2023-01-06 |
| What’s the maximum memory card supported. In the description it says 256gb but in the reviews people mention only 128gb? | 2023-01-06 | I am using a 256 GB Sandisk Card. No issues | David Johnson | 2023-01-06 |
| How does this camera perform in direct sunlight after 4-6 hours of driving? | 2023-06-15 | I have had no problems with it. | CANDY | 2023-06-15 |
| How does this camera perform in direct sunlight after 4-6 hours of driving? | 2023-06-15 | it is a great unit works very will | benjamin piernik | 2023-06-16 |
| How does this camera perform in direct sunlight after 4-6 hours of driving? | 2023-06-15 | It performs well as I am an Uber/Lyft driver consecutively I work with short of over 16 hours but still I have seen anything wrong with this camera. | Yama Sakhizada | 2023-06-17 |
| Does this camera show what's in front of the car (like pulling into a garage) and the sides when making a turn? A true 360 camera? | 2022-12-29 | It has 2 cameras built into it. A forward-facing and a rear-facing camera. The forward-facing camera shows what is in front of the vehicle. The rear-facing camera shows what is in the cabin of your vehicle. It does NOT show sides. It is NOT a true 360-degree camera. | Tim | 2022-12-30 |
| Does this camera show what's in front of the car (like pulling into a garage) and the sides when making a turn? A true 360 camera? | 2022-12-29 | You can only see the front of car and inside cabin | DB | 2022-12-30 |
| Can someñne pleae link or just describe what sd card works with this dashcam? | 2023-02-28 | I'm using SANDISK but any major well known brand of card should work fine if not it's time to consider the camera may be fulty. | Brian McEwen | 2023-03-01 |
| Can someñne pleae link or just describe what sd card works with this dashcam? | 2023-02-28 | Dear customer, please confirm the following: The corresponding SD card specifications for this product are Class 10 or above, reading speed U3 or above, capacity 16~256GB. It is recommended to use SD cards of famous brands, such as SAMSUNG and Toshiba to avoid pirated cards; If the problem is not resolved, please let us know your specific situation via the order status in Amazon or the contact information on the manual. Thanks for your supporting. | Fideal-Tech | 2023-03-03 |
| If my car is parked in my driveway and connected to same wi-fi as my phone, can i see live video of it recording? or can i turn it on to see live vid? | 2023-04-30 | Dear customer: Thank you for your asking. When your car is in park, 1. if you are using the cigarette lighter for power supply, D30 is off when the car engine is turned off and Wi-Fi connection is not available. 2. If you are using a hardwire kit cable for power, D30 will enter parking mode when the engine is turned off, but Wi-Fi connection is also not available. Please be aware of this. Thanks again for your valuable support to COOAU. Best wishes COOAU | COOAU Dash Cam | 2023-05-02 |
| If my car is parked in my driveway and connected to same wi-fi as my phone, can i see live video of it recording? or can i turn it on to see live vid? | 2023-04-30 | I’m pretty sure. You have to make sure it gets hot wired straight to your car battery. Then it should still record for another 15 minutes after you turn the car off. You should be able to check it out from your phone too I believe. If it’s wired to another part in your car like the cigarette lighter etc… then the video recording stops and starts with the engine. | Quazi Modo | 2023-05-05 |
| Can I get a second cable mine broke | 2023-04-11 | Dear customer, Thank you for your asking. Of course we are pleasure to provide you a second cable. Please contact us via our official email : support-us#cooau.com (replace # with @) for more supporting. Thank you for your valuable support for COOAU. BEST WISHES COOAU | Fideal-Tech | 2023-04-13 |
| My screen has frozen on the start up screen. I've tried restarting it 10 times and unplugging it. Nothing changes. Is it defective??? | 2023-04-28 | Dear customer: Thank you for your asking. From the description alone, it is difficult for us to determine the problem point. Could you please contact us via our official email : support-us#cooau.com (replace # with @) for more supporting. COOAU's professional technical support is at your service. Thanks again for your valuable support to COOAU. Best wishes COOAU | COOAU Dash Cam | 2023-05-02 |
| My screen has frozen on the start up screen. I've tried restarting it 10 times and unplugging it. Nothing changes. Is it defective??? | 2023-04-28 | Could be your SIM card. Wrong or replaced. Take it out and reinstall | Molly Miller | 2023-05-08 |
| The app won’t connect to the built-in wi-fi. trying on ios 16.2 app v1.3.2 any ideas? | 2023-02-15 | The default is set to off. Try going into settings and turning wi-fi on. | Mike P | 2023-04-24 |
| What is mean memory card on LCD? | 2023-04-06 | You can view card contents on LCD screen. | Brian McEwen | 2023-04-06 |
| My power cord stoped working how do I get a replacement | 2023-04-19 | Any accessories store should have a compatible cable. | Brian McEwen | 2023-04-23 |
| My power cord stoped working how do I get a replacement | 2023-04-19 | Dear customer, Thank you for your asking. Of course we are pleasure to provide you a replacement power cord. Please contact us via our official email : support-us#cooau.com (replace # with @) for more supporting. Thank you for your valuable support for COOAU. BEST WISHES COOAU | COOAU Dash Cam | 2023-04-28 |
| How does parking monitor work? Will it drain the battery? Or is there a way it charges and monitors the car on its own once the car is off? | 2023-05-07 | Parking monitor only works if the unit is hard wired to run off the battery. I am not running it hard wired but through the USB in my car. It shuts off when you shut off the car. | Rick Hoyt | 2023-05-07 |
| How does parking monitor work? Will it drain the battery? Or is there a way it charges and monitors the car on its own once the car is off? | 2023-05-07 | It does not drain battery, it goes on and off by motion. | Molly Miller | 2023-05-08 |
| Cigarette lighter power: how long does it take the camera to shut off once i’ve shut the engine off? | 2023-01-16 | Right away because there’s no power | May | 2023-01-16 |
| Cigarette lighter power: how long does it take the camera to shut off once i’ve shut the engine off? | 2023-01-16 | I haven't officially timed it, but I'd say it's off in about 15 seconds. | Andrew McNiece | 2023-01-16 |
| Cigarette lighter power: how long does it take the camera to shut off once i’ve shut the engine off? | 2023-01-16 | I think it’s just seconds | Kelli B.… | 2023-01-16 |
| Cigarette lighter power: how long does it take the camera to shut off once i’ve shut the engine off? | 2023-01-16 | Instantly | Mike P | 2023-01-16 |
| Cigarette lighter power: how long does it take the camera to shut off once i’ve shut the engine off? | 2023-01-16 | A few minutes | DB | 2023-01-16 |
| Cigarette lighter power: how long does it take the camera to shut off once i’ve shut the engine off? | 2023-01-16 | immediately | Dimitrios | 2023-01-16 |
| Does the camera have a low-voltage automatic cut-off to prevent the car battery from getting too low when the camera is hard-wired? | 2023-04-24 | I'm not sure. I'm thinking about hard wiring as well. I was going to put in a toggle switch for when I'm home and parked in the garage. | Mike P | 2023-04-24 |
| Does the camera have a low-voltage automatic cut-off to prevent the car battery from getting too low when the camera is hard-wired? | 2023-04-24 | Dear customer: Thank you for your asking. D30 dash cam itself does not have low-voltage automatic cut-off. And we are also aware of this matter and have developed a hardwire kit with low-voltage protection, which is expected to be sold on Amazon in May or June. Thank you for your support to COOAU. COOAU products have a 30-day no-questions-asked return period, we recommend you to try this product. Thanks again for your valuable support to COOAU. Best wishes COOAU | COOAU Dash Cam | 2023-04-28 |
| Can you get live views if connected to same Wi-Fi as your phone? | 2023-04-30 | Apparently yes, but I was unable to connect to my phone and haven't bothered trying again. My recorder has started to play up, freezing the screen and not recording. | Brian McEwen | 2023-05-01 |
| Can you get live views if connected to same Wi-Fi as your phone? | 2023-04-30 | Dear customer: Thank you for your asking. Wi-Fi connection of D30 means connecting your phone to the internal Wi-Fi of D30 instead of using the dash cam for Wi-Fi connection. After connecting your phone to the dash cam Wi-Fi, you can get the live views. Also, only one phone can be connected to the dash cam's Wi-Fi at the same time. Thanks again for your valuable support to COOAU. Best wishes COOAU | COOAU Dash Cam | 2023-05-02 |
| can it be mounted to the dash? | 2023-04-30 | Yes, but your dashboard would have to be flat or you would need a flat disk stuck to you dashboard. P.s Disk might come with the device but I don't remember. | Brian McEwen | 2023-05-01 |
| hi, i'm a bus driver. can the camera stand vertically below 90 degrees on the windshield? | 2023-01-06 | No, I don't think so. It has a very wide field of view so possibly capture everything from the top of the windscreen + inside camera is adjustable up or down as required. It might work well on your huge bus windscreen. | Brian McEwen | 2023-01-08 |
| Does it support an 1 terabite sd card? | 2022-12-08 | I believe it's rated to 256. I've used 512 and it recognized it. | GunEsq | 2022-12-08 |
| Where the link for the hardware kit for parking mode? | 2023-05-24 | The parking mode is a setting in menu. The dash cam itself comes with a suction cup and adapter for other types of camera mounts. | ERrnesST | 2023-05-25 |
| Can this cam do time lapse video? | 2023-01-16 | Dear customer, Thank you for your question: I'm sorry to answer you that this model(D30) does NOT have lapse video function. If you need dash cam which has lapse video function we recommend COOAU D50(ASIN: B0B9BZGJPL). Thanks for your supporting. | Fideal-Tech | 2023-03-03 |
| I have a 1TB micro sd card can this be used? | 2023-02-11 | Yes it should work. It just needs to be formatted for the camera. | A | 2023-02-11 |
| Do I need have a subscription to use the app or it's free? | 2023-01-16 | It's free :) | Cindy | 2023-01-16 |
| Do I need have a subscription to use the app or it's free? | 2023-01-16 | No I sure they dibs charge you can download the video on your home computer!or you I phone | A. Murrah | 2023-01-16 |
| Do I need have a subscription to use the app or it's free? | 2023-01-16 | It’s free. After recording. Connect to the app wifi. Download then save to your phone. Clear picture. Very nice. I’ve been using for about a year now. Thank you . | Naser Sharabi | 2023-01-16 |
| Can the ap be used on my spouses phone for when I am driving Lyft so they can view my passengers for safety? | 2023-04-29 | no because the phone needs to be in proximity to the dash camera. | Rod | 2023-05-01 |
| Can the ap be used on my spouses phone for when I am driving Lyft so they can view my passengers for safety? | 2023-04-29 | Dear customer: Thank you for your asking. The Wi-Fi used in the D30 is AP mode Wi-Fi, which supports Wi-Fi connectivity over a limited distance, so your spouse won't be able to connect to Wi-Fi and see the live stream from D30 at home while you're driving. Thanks again for your valuable support to COOAU. Best wishes COOAU | COOAU Dash Cam | 2023-05-02 |
| Can i see the gps on the dashcam or only on my phone? Thanks | 2022-12-08 | Just your phone I think, mine isn't connected. So no GPS view on device as far as I can tell. | Brian McEwen | 2023-01-08 |
| do you have a front and rear dash cam? | 2023-06-15 | One module that has two cameras. It’s on the front window but I ca see the back ok. | George | 2023-06-15 |
| do you have a front and rear dash cam? | 2023-06-15 | No mine isn't rear . I have a rear camera that's on my truck . But this one is front and inside . | Shasta Stroupe | 2023-06-15 |
| I cannot play Pandora when camera is plugged in. Any fix for this? | 2022-12-17 | No idea. I can play music so I’m not sure why you can’t. | Kelli B.… | 2023-01-16 |