| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Cómo puedo hacer para apagar la alarma o sirena que se dispara constantemente? | 2023-06-06 | Parte superio icono como de un engranaje y luego abajo sale la opcion desactivar alarma | Carlos guerrero | 2023-06-06 |
| Working with 5g? | 2023-05-21 | Does not work with 5g over wifi. In order to make it work with 5g, you have to have it hard-lined to your router. | Michael Rhoads | 2023-05-21 |
| Working with 5g? | 2023-05-21 | Not sure, i know it work good with the internet | Lincoln | 2023-05-22 |
| Working with 5g? | 2023-05-21 | Hello. No, this home security camera only supports 2.4 GHz. If you prefer a camera that can support 2.4/5GHz WIFI, you may consider E1 Pro, here is a link to E1 Pro for your reference. https://www.amazon.com/gp/product/B07THQDSBD/ | ReolinkDirect | 2023-05-23 |
| Will this work with any seperate wifi monitor? | 2023-06-04 | Hello. We are afraid not. But you can access this indoor security camera via Reolink App on your phone to access and monitor. And our software is free to use. | ReolinkDirect | 2023-06-05 |
| Will this work with any seperate wifi monitor? | 2023-06-04 | What do you mean? You are able to view the camera from any location but if you have multiple cameras in the house, the cameras are all on the same network. | lori medugno barrasso | 2023-06-05 |
| Will this work with any seperate wifi monitor? | 2023-06-04 | If I understand your question, will you be able to monitor the camera with any WiFi connected device? I think the answer would be yes, you can load an app on an Android, IOS or PC to monitor the camera, which can be attached via a local LAN ip, or the registered ID which is on a QR code on the camera itself, along with the credentials you set up on the camera. | David A. Tersigni | 2023-06-09 |
| Once the sim card is inserted, does it record everything all the time? or do you need to active something in the settings ? | 2023-04-09 | You’ll need to go into the settings for the camera and then toggle Camera Recording on. | dma660 | 2023-04-09 |
| Once the sim card is inserted, does it record everything all the time? or do you need to active something in the settings ? | 2023-04-09 | The memory card will be automatically recognized and recording will be continuous, however the older video will be replaced by the new recording | Daniel Baboolal | 2023-04-12 |
| Once the sim card is inserted, does it record everything all the time? or do you need to active something in the settings ? | 2023-04-09 | Hello. This indoor security camera can record everything or only record the alarm events. After you insert an SD card, you can go to the Settings in the Reolink App---Camera Recoding to turn on the record and enter the Schedule to customize detection types and schedules. | ReolinkDirect | 2023-04-15 |
| Any suggestions to fix the microphone? Both units stopped working (I hear but the receiver can’t) after two weeks. | 2023-02-21 | There is a button on the screen you have to push then it will say speak | Gary Stanczyk | 2023-02-21 |
| Any suggestions to fix the microphone? Both units stopped working (I hear but the receiver can’t) after two weeks. | 2023-02-21 | I had them for over a month and so far no issues. Maybe try resetting them, hopefully it helps. | JQ | 2023-02-22 |
| Can the motion sensor work through a glass window? | 2022-12-09 | Hello. Yes, motion sensors work through glass windows. However, mounting the camera on glass may cause reflections from the lens, so we do not recommend facing the camera to the glass. | ReolinkDirect | 2022-12-10 |
| Will these work well with an iPho me or do I need to use an android? | 2022-12-11 | Hello. Both will be ok since there the Reolink app has versions for android and ios phone. Please go to Apple Store/Google Play to download the free Reolink APP. Please add the camera according to the instructions of the app. | ReolinkDirect | 2022-12-12 |
| Does it flash when it detects motion? | 2023-05-18 | No, it does not flash due to motion. Some of the higher spec cameras have a spotlight, but these indoor cameras do not. It does make a small noise when the motion it detects is the specified kind for tracking. Any motion not tracked does not set off the noise. | Ed | 2023-05-18 |
| Does it flash when it detects motion? | 2023-05-18 | The camera itself does not flash. If you have the cameras linked to your phone and are watching the camera it will place a white dot in the corner of the video. I have my cameras linked to my phone and the phone linked to my watch. My watch will sing if movement is detected. The only time the camera makes a sound is if you turn on a light in that field of view. It is the camera switching from infrared to regular camera. | Photog | 2023-05-18 |
| Does it flash when it detects motion? | 2023-05-18 | You might see the IR leds light up in low light situations but otherwise, there is NO EXTERNAL indication motion is detected. | W. Harris | 2023-05-18 |
| Does it flash when it detects motion? | 2023-05-18 | Not that I have seen | Jennifer Jaffa | 2023-05-18 |
| Does it flash when it detects motion? | 2023-05-18 | Hello. No, this home security camera will not flash when detects a motion. This camera does not have a spotlight, if you want a camera that can turn on the spotlight when a motion is detected, you may consider the E1 Outdoor camera. Here is a link to it. https://www.amazon.com/dp/B09C8735S8 | ReolinkDirect | 2023-05-19 |
| Does it flash when it detects motion? | 2023-05-18 | Nope. | Tracymazon Customer | 2023-05-19 |
| Does it flash when it detects motion? | 2023-05-18 | no, it does not. | Michael | 2023-05-23 |
| Is there a Reolink outdoor camera that can pair with these cameras? | 2023-03-24 | Hello. You may consider the E1 Outdoor WiFi security camera https://www.amazon.com/dp/B09C8735S8. Its shape is similar to E1, it supports 3X optical zoom and color night vision, which is a good choice for outdoor surveillance. | ReolinkDirect | 2023-03-26 |
| My camera recorded for one minute then stopped for one hr exactly and then did it again. Why is this please? | 2023-05-12 | Hi, please check if you set up the 24/7 timer recording or alarm recording. You may set up the 24/7 timer recording for the camera to see if the issue will be solved. You may refer to this link: https://support.reolink.com/hc/en-us/articles/360003592694-How-to-Set-up-Record-Schedule-for-Reolink-Cameras-via-Reolink-App/ If there is any problem with the product, please contact us by Amazon message for further assistance. | ReolinkDirect | 2023-05-14 |
| How often do you need to clear out the memeory of a 128 gb sim card ? | 2023-04-09 | It depends on the actual card that you are using. I found this on the internet. A normal 128GB memory card should be able to hold up to 24 hours of footage at 1080p at 4k resolution. That data rate must be 8.85MB/s for this to happen. A standard 128GB memory card can hold up to 48 hours of film at 720p at 4k resolution. | Photog | 2023-04-09 |
| How often do you need to clear out the memeory of a 128 gb sim card ? | 2023-04-09 | Hello. You may enable the overwrite function, then the micro SD card will overwrite the old recording files and store new recordings when it becomes full. | ReolinkDirect | 2023-04-15 |
| What good is this if it wont work outside of home network? Traveling? | 2023-03-26 | When you make a connection via your wifi at home which connects to the internet you are now showing the whole world the device. You then use a login and password from your app on the phone to look at the camera. You can also register your camera with your local PD and they can then be able to look at the camera if you have an issue with a break-in or robbery. Set it up to record 24/7. | William A. Patterson | 2023-03-26 |
| What good is this if it wont work outside of home network? Traveling? | 2023-03-26 | I think it just needs wifi to connect to. If you can connect to wifi while traveling I would think it would be ok | Julie Groves | 2023-03-26 |
| What good is this if it wont work outside of home network? Traveling? | 2023-03-26 | It will work outside of your home network. Anywhere you can get a internet/LTE/5G connection. Just download the Reolink app, scan the code on the camera and follow the instructions to set up the camera and you’ll be good to go to view the camera at home or away. | Nujak | 2023-03-26 |
| What good is this if it wont work outside of home network? Traveling? | 2023-03-26 | In that respect you are correct. You should look for a camera that will link to your phone on Bluetooth, or a camera that will record onto a card that you can later download. | Michael | 2023-03-26 |
| What good is this if it wont work outside of home network? Traveling? | 2023-03-26 | Hello. Please don't worry. As long as this camera has an internet connection, you can access it remotely via the Reolink software. If you have any issues with remote access, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-28 |
| Se puede ver el vídeo remotamente en tiempo real desde cualquier ciudad ? | 2023-03-13 | Así es , yo soy camionero y en cualquier parte que estoy puedo ver en tiempo real loque sucede. | Raymundo Gonzalez | 2023-03-13 |
| Se puede ver el vídeo remotamente en tiempo real desde cualquier ciudad ? | 2023-03-13 | Si puedes. A veces se queda un poco lento. | Dixa Belisario | 2023-03-15 |
| Se puede ver el vídeo remotamente en tiempo real desde cualquier ciudad ? | 2023-03-13 | Si es muy fácil la configuración | Rafael | 2023-03-16 |
| Can I connect more than two cameras? | 2023-01-04 | Hello. Yes, you can add as many as cameras you need to the same Reolink Client or App so that you can manage the cameras conveniently. | ReolinkDirect | 2023-01-04 |
| Can I connect more than two cameras? | 2023-01-04 | You can connect at least 36 cameras for viewing through the Reolink app. You can install SD cards in each camera for motion activated recording and playback. Reolink also offers 8 and 16 camera NVRs for continuous local recording. | Nujak | 2023-01-04 |
| Can I connect more than two cameras? | 2023-01-04 | I bought 3 of them and none of them worked. Customer service is non existent.i for the sim cards for them and they never recorded a thing. So annoying. I would give them zero stars | Cathy | 2023-01-08 |
| Is this monthly payment | 2022-12-10 | It should work with any Wi-Fi | Tee | 2022-12-23 |
| Can i save video to pc and watch on pc or is it just alexa? | 2022-11-20 | Hello. Yes, the camera can record to PC and it can be accessed via PC Reolink Client. This camera can also stream on Amazon Alexa. | ReolinkDirect | 2022-11-20 |
| Can i transfer video from camera storage to my pc or iphone via wi-fi or bt? | 2022-11-20 | Hello. Sorry, you can't transfer the videos that way, the camera recordings can save to SD card, then you can playback recordings via Reolink Client or App directly. You can also choose to record to your PC directly, refer to https://support.reolink.com/hc/en-us/articles/360003593554 | ReolinkDirect | 2022-11-20 |
| It work with 220-240 volt? | 2023-01-23 | No, I don't beleive so. | Laura A. Olson | 2023-01-24 |
| It work with 220-240 volt? | 2023-01-23 | Hello. Yes, it works. The input voltage of the Reolink DC Power adapter is 100~240V, which is compatible to use for all countries. | ReolinkDirect | 2023-01-24 |
| Can this detect noise like barking? | 2023-05-08 | These cameras do not detect noise per se. They do hear noise, though they have no functionality to respond to it. Only motion can activate this camera's automated tracking and/or recording. | Ed | 2023-05-08 |
| Can this detect noise like barking? | 2023-05-08 | The model I purchased does not have any motion or sound detection. You log into the software and can turn on the microphone, but it’s not automatic. | W. Harris | 2023-05-08 |
| Can this detect noise like barking? | 2023-05-08 | Good evening, My understanding is that the sound is a two way like an intercom type feature there would be no "sound detection alert". Here is the link to the FAQ about the two way audio available. | John W Fletcher | 2023-05-09 |
| Can this detect noise like barking? | 2023-05-08 | Hello. Please note that this WIFI Home Security Camera can only support motion detection but not sound detection. This camera with smart person/pet detection, can capture the events you care about most. | ReolinkDirect | 2023-05-09 |
| When showing multiple views, does it alert you when volume/noise happens in one room? Can you hear all the rooms at the same time? | 2023-06-16 | Yes All the noise in all the rooms | Lincoln | 2023-06-16 |
| When showing multiple views, does it alert you when volume/noise happens in one room? Can you hear all the rooms at the same time? | 2023-06-16 | Hello, no, this camera doesn't support the audio alarm right now. But you could set up motion detection for the camera to get the alarm notification. And you can playback the camera's audio after you enable the audio recording. | ReolinkDirect | 2023-06-19 |
| Se puede ver los videos remotamente? | 2023-03-13 | Si se pueden ver siempre y cuando tenga una memoria instalada en la camara o tenga un plan de pago en la nube de reolink | Jesus Manuel Angulo | 2023-03-13 |
| Se puede ver los videos remotamente? | 2023-03-13 | Si se puede | frank chacin | 2023-03-14 |
| Se puede ver los videos remotamente? | 2023-03-13 | Hola, desde tu celular en cualquier lugar y siempre y cuando en tu hogar este funcionando el wifi. Puedes ver en línea, aun no he usado la función de grabar. | Amazon Customer | 2023-03-14 |
| Was the integration with the alexa echo show fixed? i'm hoping to be able to view, interact with, and speak through cameras with the device. | 2023-01-17 | Hello. This Home Security Camera can be added to Amazon Alexa, currently, the cameras can only show live streaming on Alexa. Other features are not supported yet. Sincerely sorry for the inconvenience caused. You may use the two way talk via Reolink app, refer to https://support.reolink.com/hc/en-us/articles/360004051354. How to add this camera to Amazon Alexa, you may refer to https://support.reolink.com/hc/en-us/articles/360037976953 | ReolinkDirect | 2023-01-18 |
| Was the integration with the alexa echo show fixed? i'm hoping to be able to view, interact with, and speak through cameras with the device. | 2023-01-17 | These cameras don't work with 5g so I couldn't set them up or use them and now I have to pay to ship them back. Not happy at all. Zero stars | Cathy | 2023-01-18 |
| I have wifi but no internet, will it work? | 2023-04-19 | Yes | Tracymazon Customer | 2023-04-19 |
| I have wifi but no internet, will it work? | 2023-04-19 | yes | Gary Stanczyk | 2023-04-19 |
| I have wifi but no internet, will it work? | 2023-04-19 | It will work on the wi-fi but without internet access the camera will not be accessible away from the wi-fi. | W. Harris | 2023-04-19 |
| I have wifi but no internet, will it work? | 2023-04-19 | Hello. Yes, you can connect the cameras to your WIFI, but if there is no Internet access, you can locally access the camera but cannot remotely access and some functions will limit, you may refer to https://support.reolink.com/hc/en-us/articles/360007170094. | ReolinkDirect | 2023-04-20 |
| Will this system work with college dorm wifi? it’s not public, but does require adding a mac address to access. | 2022-12-23 | Yes | Tee | 2022-12-23 |
| Will this system work with college dorm wifi? it’s not public, but does require adding a mac address to access. | 2022-12-23 | Yes it will work with MAC address | Ro | 2022-12-23 |
| Will this system work with college dorm wifi? it’s not public, but does require adding a mac address to access. | 2022-12-23 | Hello. Please kindly refer to the link below to check whether your wifi can meet the requirement. For the Mac address of the camera, you may connect the camera to your phone hotspot to find the Mac address first and reconnect it to your wifi later. Feel free to contact us via Amazon message if you need further assistance. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2022-12-23 |
| Will this system work with college dorm wifi? it’s not public, but does require adding a mac address to access. | 2022-12-23 | Yes it will work. Just download the Reolink app, scan the QR code on the camera and the app will guide you through the setup process. | Nujak | 2022-12-24 |
| Can't set it up, the voice prompt keeps rehearsing the initial setup/device qr code scan, can't progress further? | 2023-03-29 | Video could not be loaded | ReolinkDirect | 2023-03-29 |
| What sd card with the most memory will work with this? | 2023-06-04 | Hello. This indoor wifi camera supports micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 256GB. | ReolinkDirect | 2023-06-05 |
| Can i see the video continuous? I have the tplink camera and only I can see 2 minutes continuous and I have push the continued buttons to see | 2023-06-03 | Yes you can, this is a network camera designed for continous monitoring, it had free software | John W Fletcher | 2023-06-03 |
| Can i see the video continuous? I have the tplink camera and only I can see 2 minutes continuous and I have push the continued buttons to see | 2023-06-03 | It has a time limit but better than the ring... I have both but really like the Reolink. | Terry | 2023-06-03 |
| Can i see the video continuous? I have the tplink camera and only I can see 2 minutes continuous and I have push the continued buttons to see | 2023-06-03 | Hello, there will be a reminder to close after 20 minutes of real-time viewing on the APP. You can watch for 5 minutes on Client. After this, you can manually open the live view again. | ReolinkDirect | 2023-06-04 |
| Audio playback can you play back recorded audio or video from internet connected device while sdcard is still in camera? | 2023-04-21 | Yes | LINDA K CROUCH | 2023-04-21 |
| Audio playback can you play back recorded audio or video from internet connected device while sdcard is still in camera? | 2023-04-21 | Hello. Yes, you can playback videos with sound on Reolink App on your phone or Reolink Client on your PC. Please kindly enable the sound recording feature on the settings first. You can refer to https://support.reolink.com/hc/en-us/articles/900000790246-How-to-Turn-on-sound-on-Camera-Live-View-via-Reolink-App/?source=search | ReolinkDirect | 2023-04-22 |
| Can I plug this into a solar panel from Reolink? | 2023-04-06 | I didn't get to use my cameras because they don't work with 5g internet. They don't tell you that before purchasing and you have to pay for return shipping yourself. I don't recommend this company | Cathy | 2023-04-06 |
| Can I plug this into a solar panel from Reolink? | 2023-04-06 | Hello. No, this wifi indoor ip camera needs to get power via the DC adapter(included), can't be powered by the solar panel. If you prefer a pan and tilt security camera that supports solar power, the Argus PT is recommended. https://www.amazon.com/gp/product/B09NVKLQ22 | ReolinkDirect | 2023-04-07 |
| I have a limited number of Wi-Fi gigs per month. How many gigs will this camera use? | 2023-03-06 | I get 12 mbs internet and it works good for us. | john nevil | 2023-03-06 |
| I have a limited number of Wi-Fi gigs per month. How many gigs will this camera use? | 2023-03-06 | Hello. The bandwidth that this wifi ip camera requires may depend on the steam type and function you set. If you have the camera view the clear video(maximum bitrate) on Reolink App and have enabled the email notification with a video attached at the same time, then the total bandwidth needs to be: 4096+1.6=4097.6kbps, approximately 4Mbps for each camera. For more details, please refer to the below link. https://support.reolink.com/hc/en-us/articles/360039324413 | ReolinkDirect | 2023-03-07 |
| 3MP resolution is like 3k, 2k or full hd 1080? | 2023-06-04 | Hello, the resolution is 3MP, which is about 2304x1296, higher than normal 2k. | ReolinkDirect | 2023-06-04 |