| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Would this fit on a tripod? | 2022-03-28 | Hi Favata, thank you for reaching Geeni technical support. To answer your question, unfortunately this camera is not compatible for tripod since it was made only for flat surface area. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-04-03 |
| Can the camers volume be turned up? | 2022-09-18 | Yes the volume can as well as the noise detection. Useful when watching a show but also listening to the baby room for any crying | James | 2022-12-11 |
| If i turn off the sound from the app on my phone will it still be on on another device or does this turn sound off completely? | 2022-02-27 | Just your device. | Robert M. | 2022-02-27 |
| If i turn off the sound from the app on my phone will it still be on on another device or does this turn sound off completely? | 2022-02-27 | Hi Heather, thank you for reaching Geeni technical support. To answer your question, yes it will turn off the sound completely for this camera. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-02-28 |
| What type of cord is compatible. Mine broke | 2022-05-01 | Hi Lea, thank you for reaching Geeni technical support. To answer your question, the cord type for this camera is 12V AC/DC Power Adapter 5.5mm x 2.1mm Plug 1A(1000MA) UL Listed Power Supply. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-05-04 |
| Does this app need a subscription? | 2022-03-11 | Hi Jonny, thank you for reaching Geeni technical support. To answer your question, yes you need to create an account to connect Geeni smart devices and this is a free subscription as well. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-03-11 |
| Do you get notifications for temperature alerts on this? | 2022-07-12 | HI Kelly, thank you for reaching Geeni technical support. To answer your question, unfortunately this feature is not yet available for this camera but we will take note on this for the future app updates. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-07-14 |
| Do you get notifications for temperature alerts on this? | 2022-07-12 | Yes. You can set the low temp and the high temp and set alarms so it notifies you of both. Very easy to set up. | Ashlyn | 2022-07-14 |
| Pueden dos usuarios descargar la aplicación y ver en tiempo real en el celular? | 2022-05-25 | Si se puede, además se conecta por medio de intenet, no requiere estar en la misma red wifi. | norman d. | 2022-05-25 |
| Pueden dos usuarios descargar la aplicación y ver en tiempo real en el celular? | 2022-05-25 | Hi Vanessa, thank you for reaching Geeni technical support. To answer your question, yes it can be viewed in multiple accounts and devices just do the device sharing option. For more details about this, feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-05-27 |
| Does this have auto tracking? | 2022-12-11 | It does, once you have finished the setup process there will be an icon near the top -right ish followed with another icon. Once you click (using your finger) The auto tracking will follow up. To be more I have not logged in for some time now. The app may have changed the look or icons around. | James | 2022-12-11 |
| Does this have auto tracking? | 2022-12-11 | No it doesn’t but it is still a great device in my opinion. | Dave Murphy | 2022-12-11 |