| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where does one go for updated firmware for this product? I've got two different versions and one displays video in a browser and one does not. | 2023-01-09 | I can access all of my cameras via Chrome and Android apps. Go to the manufacturer website and you may find updates there however, I never have updated my cameras. | Craig L. | 2023-01-09 |
| Where does one go for updated firmware for this product? I've got two different versions and one displays video in a browser and one does not. | 2023-01-09 | I only use iPhone app and you can go to More tab at bottom right and you will see Updating Firmware under Settings. | David Doan | 2023-01-09 |
| The p2p client software shows the option to turn off ir leds yet when applied they still remain on. why is that? | 2022-07-17 | Have you went into settings and changed to night vision off that's when the ir leds are not in use | Russell Larochelle | 2022-07-18 |
| Does camera work with Yi iot app/software? | 2022-06-24 | The so it uses is CamHi. | Amazon Customer | 2022-06-24 |
| Does camera work with Yi iot app/software? | 2022-06-24 | Hello, So sorry for that! This camera support the app Camhi/ Camhipro, And support the software "HIP2P Client", also work with the Blueiris. Not support the Yi iot, SV3C cameras support one year warranty and lifetime tech support, if you have any issues while you are using, you can send mail to SV3C tech support, we would always be here to help you, The mail address is: info-us@sv3c.com Sincerely Joy | RZZX WIRELESS | 2022-07-20 |
| P2p windows client v6.5.3.3 has an option to turn off the leds, well they do not turn off. there is no "night vision" option choice in this software? | 2022-07-26 | You have to go into the advanced settings section and there is where you find the ability to turn them off | Russell Larochelle | 2022-07-26 |
| P2p windows client v6.5.3.3 has an option to turn off the leds, well they do not turn off. there is no "night vision" option choice in this software? | 2022-07-26 | Not sure about turning off or on but, my camera detects light (or the lack of it) and automatically switched to night vision mode. I don’t remember having to program it. | Amazon Customer | 2022-07-26 |
| P2p windows client v6.5.3.3 has an option to turn off the leds, well they do not turn off. there is no "night vision" option choice in this software? | 2022-07-26 | The seller told me there was no way to turn off the led's | gerald | 2022-07-26 |
| P2p windows client v6.5.3.3 has an option to turn off the leds, well they do not turn off. there is no "night vision" option choice in this software? | 2022-07-26 | No option. You can contact support to get more help | Rafael | 2022-07-27 |
| P2p windows client v6.5.3.3 has an option to turn off the leds, well they do not turn off. there is no "night vision" option choice in this software? | 2022-07-26 | Yes, there is an option to turn off night vision. From PC web browser, enter IP address and log into camera. Go to settings, media, image. On image page set IR LED Control to off. Then click Apply. | Computer Wiz | 2022-07-27 |
| Por favor necesito saber si puedo conectar esta camara a una internet que tiene doble banda, 2.4ghz/5ghz. la camara sabe diferenciar que banda coger? | 2023-02-01 | Si funciona yo tengo la misma... | maria | 2023-02-01 |
| Por favor necesito saber si puedo conectar esta camara a una internet que tiene doble banda, 2.4ghz/5ghz. la camara sabe diferenciar que banda coger? | 2023-02-01 | Si trabaja perfectamente con wifi y mucho más efectiva conectada al router mediante cable Ethernet | Joe Perez | 2023-02-01 |
| How do you set this camera to only record when motion detected? ours continuously records from the schedule to the sd card. cannot find that option | 2022-07-17 | Hello, This ptz wifi camera outdoor support alarm video to SD card, please refer to the below steps: 1, Please login in the APP camhipro, click settings, 2, Find "Alarm management and notifaction", you will see the option of "Alarm recordings to SD card"on this page, turn on it, then it will store videos when motion detected. If you don't want the all day video record, please follow the below steps: 1, Login in the app camhipro, find the settings, and click "SD card plan recordings", 2, you will see the first option"Enable record", turn off it. If you cannot find the settings, you can send mail to SV3C tech support, we would send screenshot to show how set it, The mail address is info-us@sv3c.com Sincerely Joy | RZZX WIRELESS | 2022-07-20 |
| Does this camera work on alexa? | 2023-05-10 | There is no option from CamHi app to connect it to Alexa that I am aware. | David Doan | 2023-05-10 |
| Will this work in Australia? | 2022-06-05 | I don’t see why it wouldn’t… it works here. As long as you have Wi-Fi, internet etc. Good Luck. | Stan Cotter | 2022-06-05 |
| Will this work in Australia? | 2022-06-05 | it works in the US but if you have 220v you may have to get a 220 to 120v converter | Pier… | 2022-06-05 |
| Will this work in Australia? | 2022-06-05 | Yes, all over the world | Rafael | 2022-06-07 |
| Is POE supported? | 2022-12-28 | Hello, This ptz wifi camera not support PoE, If you don't want human tracking and color night vision, you can refer to the below link to get the ptz poe camera, the same functions as the ptz wifi camera that you asked: https://www.amazon.com/dp/B07V3C7S8P If you want to try more functions poe camera, This model is SD10POE-5MP, it's HX series newest model support POE, onvif conformant, auto traking human motion, all metal housing ip66 waterproof grade, and support floodlights color night vision: https://www.amazon.com/gp/product/B0BLSL5MWF If you have any issues you can send mail to info-us@sv3c.com We would help you use the camera well! Sincerely SV3C | SV3C FSDT | 2022-12-28 |