| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can cameras on different locations/wifi be connected to one account & viewed from the same WallPixel App? | 2022-12-14 | Yes, no matter where the cameras are, as long as they have Internet access, you can add it to the same WallPixel App. You can even group them to a multiple view and view them simultaneously with one tap. Thank you! | xmartO | 2022-12-15 |
| Does the auto tracking only work with what is currently in view? Or will it auto track to moving objects out of the frame? | 2022-08-19 | If follows what's in its view that is moving. The camera has 90 degrees diagonal view, and it returns to the home point after each track. So you will not miss the key area such as the entrance, since you can set the entrance as its home point. Thank you! | xmartO | 2022-08-19 |
| Como se llama la aplicacion movil? | 2022-10-20 | WallPixel. | xmartO | 2022-10-20 |
| Mathew couper. it was not a security question. as i want to hardwire and wanted to know what cable to buy.? | 2022-07-28 | CAT5 or CAT6 Ethernet cable. Thank you! | xmartO | 2022-07-28 |
| Wall Mount. No. That is NOT the bracket shown. I am looking for the bracket shown in the XMARTO dpm3024 offer - to match what I purchased? | 2022-12-17 | We understand that you mean the BKT01 bracket. The BKT01 bracket is discontinued for reasons. We have to switch to bigger BKT02 and the BKT02 has bigger space for hiding the cables. | xmartO | 2022-12-18 |
| can this be power via POE? | 2023-04-29 | No, this WiFi version cannot be POE. You can find the PoE version here, https://www.amazon.com/dp/B0BQYNCCQ7/ | xmartO | 2023-04-30 |
| La camara tiene conexion con una red 5G o solo soporta la red 2.4G gracias | 2023-02-19 | The camera connects to 2.4G WiFi only. Thank you! | xmartO | 2023-02-21 |
| How to acquire the wall mount bkt shown in the photos compatible with xmarto dpm3024? | 2022-12-17 | The latest bracket for this dome camera is BKT02, https://www.amazon.com/dp/B0BHN4NXYZ/ You can also get it as a combo with the camera, https://www.amazon.com/dp/B0BPS7F7YZ/ | xmartO | 2022-12-17 |
| How to acquire the wall mount bkt shown in the photos compatible with xmarto dpm3024? | 2022-12-17 | I bought mine on Amazon as and extra purchase. Search for the mount for xmarto cameras. | Arthur Putman | 2022-12-18 |
| Which mobile app does it use? | 2022-10-25 | The mobile app is called WALLPIXEL | Michael Wade | 2022-10-25 |
| Which mobile app does it use? | 2022-10-25 | Wall pixel | Matthew Couper | 2022-10-25 |
| Which mobile app does it use? | 2022-10-25 | WallPixel HD in iOS, WallPixel in Android. | xmartO | 2022-10-26 |
| Does this work with the Amazon Blink app? | 2022-12-12 | I don't think Blink App takes in 3rd party cameras. We suggest to use WallPixel App. | xmartO | 2022-12-12 |
| Does this work with the Amazon Blink app? | 2022-12-12 | It works with your internet | Tracie | 2022-12-12 |
| How to share the live video to my friend | 2022-08-13 | Let you friend download and install the WallPixel App, create his own account and login. Share your camera and it will generate a QR code. Send the QR Code to your friend and ask them to scan the QR code from the WallPixel App. | xmartO | 2022-10-20 |
| Will this work with camhipro app ? | 2023-06-08 | No it will not. The XMARTO cameras work with WallPixel App. Thank you! | xmartO | 2023-06-08 |
| Will this work with camhipro app ? | 2023-06-08 | Yes | james | 2023-06-08 |
| Do we have to pay subscription fee for use sd card | 2022-08-12 | NO | Michael Wade | 2022-10-25 |
| Will it work with a night owl Nvr? | 2023-03-12 | Sorry I’m unsure. | Chin | 2023-03-12 |
| Will it work with a night owl Nvr? | 2023-03-12 | The NVR needs to meet 2 specifications to be compatible with this camera: 1. Supports N1 communication protocol, 2. Capable of 3MP cameras. Please confirm the 2 points with the NVR vendor. Thank you! | xmartO | 2023-03-12 |