| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this an analog or digital camera? | 2023-05-18 | Analog BNC. | electronics discount store | 2023-05-18 |
| Is this an analog or digital camera? | 2023-05-18 | This is a TVI camera. TVI stands for Transport Video Interface and is the latest technology in HD analogue transmission. Hope that helps. LV - Swann Team | A manufacturer | 2023-05-23 |
| Will the 8 cam 16ch dvr kit (4k) accept my 8 1080p swann cameras I already have installed? | 2022-11-16 | This camera system is garbage. I do not recommend!!! | Max | 2022-11-16 |
| Does it have to be connected to a tv or can i connect it to a monitor via hdmi? | 2022-03-17 | Mine is using a HDMI. Also it doesn't need to be hooked up to the internet. | Noneya | 2022-03-17 |
| Can you add the swan door bell cam to this kit? | 2023-03-06 | Unfortunately no. The Swann doorbell camera uses a different app that the app that controls Swann cams DVR. The doorbell cam uses the SwannBuzz app. The SwannSecurity app controls the cameras connected to a DRV. | Dennis AA. | 2023-03-07 |
| Can you add the swan door bell cam to this kit? | 2023-03-06 | Thank you for your question. Swann's doorbells work independently; however, they conveniently connect to the same Swann Security app so you can have access to multiple Swann products all from one place. - LV, Swann Team | A manufacturer | 2023-03-07 |
| Are these ip67? | 2021-11-09 | Found answer within the info on the security system. Here is the info found: Monitor the Outdoors Mount cameras outdoors. Weatherproof design, IP66 rating. Built to withstand rain, snow & heat, all year round. | Lenton Felton | 2021-11-09 |
| Are these ip67? | 2021-11-09 | Yes it is | Moreface | 2021-11-10 |
| Will this work with a swann dvr 4580 system? does it use bnc cables with dc power to record or poe? | 2022-04-27 | This does not work with that DVR, it does use BNC cables, but the resolution is too high. You need this one, comparable, but a lower resolution to work on your DVR. The camera in the link is a 1080p for your DVR. https://www.amazon.com/Swann-SWPRO-1080MSD-US-Thermal-Outdoor-Security/dp/B075XNNZVL/ref=sr_1_3?crid=720HIFJMTU8O&keywords=swpro-1080msd&qid=1651074529&sprefix=swpro-1080msd%2Caps%2C102&sr=8-3&th=1 | electronics discount store | 2022-04-27 |
| Do you get the dvr with it? What exactly do you get? | 2022-08-16 | No just the camera and mounting hardware and the cable to run to your DVR | AStegall | 2023-05-15 |
| I have a swann 4400 series will that work? | 2022-04-20 | No. Resolution is too high. I think the swpro-1080msd will work for you. | electronics discount store | 2022-04-20 |
| Hola estas ya vienen configuradas con el DVR | 2022-08-24 | No, tienes que configurarlo tú pero es fácil. | MCQ | 2022-08-24 |
| Does this camera work with dvr8-4580v? | 2022-06-01 | No, The resolution is too high, you need the SWPRO-1080MSFB. | electronics discount store | 2022-06-01 |
| Is this camera compatible with the swann swnvk-875804 system? | 2022-04-20 | No, you can't use an analog/bnc camera, you need a swann network camera. https://www.amazon.com/dp/B085DTRKT3?ref=myi_title_dp&th=1 - that is probably the most reasonably priced one that will work on your NVR. Thanks | electronics discount store | 2022-04-20 |
| Why would only 4 of the 8 channels work? i am getting a video loss message. the cameras were tested and are working. how do i activate the other 4? | 2022-12-03 | Make sure you unplug and switch the camera wires in the back to rule out any issues with the cameras and or wires. If input 1 is working and 8 is not switch them and check. If 8 is still out you have an issue with the dvr. If 8 works and 1 is now out you have a bad wire or camera. If no luck double check in settings that each channel is enabled and set to the proper resolution and quality. Can’t point you to a specific setting but click around through each tab to see if something’s misconfigured. | MD | 2022-12-03 |
| Does the nvr have search capabilities? Like by gender, time of day, by vehicle vs human, vehicle color etc? | 2023-01-30 | Playback of captured video is limited to date and time review presented by a graphic timeline. One scrolls through the timeline by date/time and clicks on the captured event to play it. | Dennis AA. | 2023-01-30 |
| Does the nvr have search capabilities? Like by gender, time of day, by vehicle vs human, vehicle color etc? | 2023-01-30 | Ours searches by time of day only. The Swan software is actually pretty limited. | Carrie | 2023-01-30 |
| What's the length of the cables for each camera? | 2023-05-21 | 60ft but you can buy extensions that are 100ft | Ryan Barber | 2023-05-21 |
| What's the length of the cables for each camera? | 2023-05-21 | Thank you for your question. Each camera in this kit includes a 60ft(18m) BNC cable, however, you can extend this to a longer length if you wish to. Swann sells BNC extension cables in 100ft(30m) & 200ft(60m) lengths under the codes SWPRO-60ULCBL and SWPRO-30ULCBL. If you need further assistance, please click on the blue box in the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you. Thank you, LV-Swann Team | A manufacturer | 2023-05-23 |
| Will this work with the swann pro-4kmsb? | 2023-05-18 | Yes, it will work in its place. | electronics discount store | 2023-05-18 |
| Will this work with the swann pro-4kmsb? | 2023-05-18 | Thank you for your question. These two models are both cameras that do not directly connect with each other. Please visit our support page so that one of our technicians can assist you with DVR compatibility. Visit our support page on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team | A manufacturer | 2023-05-18 |
| Will this camera work with the swann pro-series dvr4-1525...? | 2022-07-18 | No. Unfortunately it will not. | electronics discount store | 2022-07-18 |
| Will this camera work with the swann pro-series dvr4-1525...? | 2022-07-18 | Please go to Swann website and check their compatibility with your Dvr, I have found that you can get an fast and professional answer about compatibility fast by a Swann professional | Sherman Woodall | 2022-07-18 |
| can you plug camera into a tv without running it thru the dvr | 2022-11-26 | No | Ted… | 2023-05-06 |
| se pueden intarlar afuera | 2023-02-01 | Video could not be loaded | Victoria Rosas | 2023-02-02 |
| se pueden intarlar afuera | 2023-02-01 | Por supuesto amigo , esas cámaras son para exteriores. | ERNESTO RODRIGUEZ | 2023-02-02 |
| Will this work with DVR4435 | 2022-09-06 | No, it will not. | electronics discount store | 2022-09-06 |
| Will night owl cameras work with this dvr? | 2023-05-10 | If they have basic video input output should work fine. | Ryan Barber | 2023-05-10 |
| Will night owl cameras work with this dvr? | 2023-05-10 | Thank you for your question. We cannot confirm whether these two are compatible. We only test our products and its pertaining software. LV - Swann Team | A manufacturer | 2023-05-10 |
| Will night owl cameras work with this dvr? | 2023-05-10 | I do not know if it will connect with a DVR, It comes with a recording box. Some one has ti connect from inside the house to the outside. I believe they have service to monitor. But I keep watch myself. Download app and you can watch on your phone. The perso that connected mines did have to go through the attic to the outside. I can go through the machine and watch if someone was around the house. So it connects to the small television through a HDMI cord. Hope this helps. | T | 2023-05-10 |
| Porque las cámaras no tienen wifi no me deja conectarlo al teléfono | 2023-04-08 | Hola, las cámaras se deben conectar del DVR al Router para una mejor calidad de recepción. Así las tengo en mi casa y no me han fallado desde el principio las Swann cameras son lo mejor que hay!! | Evelin | 2023-04-08 |
| Porque las cámaras no tienen wifi no me deja conectarlo al teléfono | 2023-04-08 | Puedes descargar la aplicación swamm, atrás de ella puedes ver las cámaras desde el teléfono | wilmer farinas | 2023-04-08 |
| Porque las cámaras no tienen wifi no me deja conectarlo al teléfono | 2023-04-08 | Tienes que tenerlas conectadas a una red de internet por cable “ azul” y así bajas la aplicación y la tienes en tu teléfono | Maria L Vega | 2023-04-09 |
| Porque las cámaras no tienen wifi no me deja conectarlo al teléfono | 2023-04-08 | Hola gracias por su pregunta. Las camaras necestian estar conectadas al DVR por medio del cable que viene incluido en la caja. El DVR necesita estan conectado a su router por medio del cable Ethernet. Esto le dara accesso a internet y podra conectar su sistema al Swann Security app. Para ayudarle mejor, por favor llámenos al 1-800-627-2799 cuando se encuentra en frente del producto Swann. Estamos abiertos de lunes a viernes de 8:30 am a 5:00 pm, hora del Pacífico. Si llama desde México, entonces marque 0 1 800 461 0216. - LV - Swann Team | A manufacturer | 2023-04-10 |
| Can you add up to 8 cameras? | 2022-01-29 | No, this system is built for 4 cameras only. | ROCCO CERASE | 2022-02-01 |
| Is this camera compatible with nvr 8580 or 8868 systems? thanks. | 2022-10-06 | No, you will want the NHD-887MSFB for the 8580 NVR. As far as the other system I do not know. | electronics discount store | 2022-10-06 |
| will this systems wires to camera work with my old swan 4100 | 2023-02-07 | No not even close | Cataldo Sementelli | 2023-02-07 |
| will this systems wires to camera work with my old swan 4100 | 2023-02-07 | No. I had the same…. Plugs are different | Killur tv | 2023-02-12 |
| Does this camera system allow for multiple smart phone users to install the app and view cameras? | 2023-02-02 | Yes. We currently have three smart Phones viewing these Cameras At once. | Frances G. | 2023-05-06 |
| Can I connect a wireless camera to this system? | 2022-02-01 | No. I purposely picked this one to be hard wired only since I have an older system. Swann had the similar one in wireless mode. | ROCCO CERASE | 2022-02-01 |
| Do i need a 4k tv to view the images? | 2023-05-06 | No but with that being said, Don’t expect the 4k images from a television that isn’t 4k | Frances G. | 2023-05-06 |
| Do i need a 4k tv to view the images? | 2023-05-06 | No,I have mine HDMI to a 820mp. When you do see on the 4K you will be shocked. I have no problems with the picture on the 820. | Ted… | 2023-05-06 |
| Do i need a 4k tv to view the images? | 2023-05-06 | no you do not. | Amazon Customer | 2023-05-06 |
| Do i need a 4k tv to view the images? | 2023-05-06 | Thanks for your question. No, you do not need a 4K TV to view the images. You can connect this system to a lower-resolution TV/Monitor and the display will be at the TV's resolution. Hope that helps. LV - Swann Team | A manufacturer | 2023-05-08 |
| Una vez lleno el disco duro, reescribe automaticamente o se debe ir eliminando grabaciones? | 2022-09-28 | No son buenas, no graban bien, si supone q debe de grabar cuando detecta movimientos y no es así, una cámara graba y las otras dejan de graban | Erika Garcia | 2022-09-28 |
| Do it come with power cord ? | 2021-11-17 | Yes it comes with everything you need and plugs into the dvr | Andrea L. | 2021-11-17 |
| Do it come with power cord ? | 2021-11-17 | The camera comes with an 18 inch long BNC cable connected which you can attach to the longer cable which attaches to the DVR | Baje Dave | 2021-11-17 |
| Do it come with power cord ? | 2021-11-17 | Yes, a 60 ft cable | Stratin arvada | 2021-11-19 |
| Can you access multiple dvrs from the app? For example, 3 different camera systems in different rental properties. | 2022-09-30 | Dont buy this one.. Buy a GW DVR | Concerned Shopper | 2022-09-30 |
| I just installed the Swann Camera system. All went well except that one camera displays multi vertical colored lines which scroll across the screen? | 2022-06-04 | I certainly don’t have this issue so perhaps it’s a flaw or weak Wi-Fi signal. I reach out to the company. | CHRISTINE | 2023-02-08 |
| Do these camera work in cold weather? I have a garage separate from my house that does not have a strong wifi signal. | 2023-02-08 | Please be advised that this TYPE OF DVR kit is for hardwired connection to each camera, ONLY! | ROCCO CERASE | 2023-02-08 |
| Do these camera work in cold weather? I have a garage separate from my house that does not have a strong wifi signal. | 2023-02-08 | We live in the mountains where it snows and can be very cold, and don’t have the best Wi-Fi, and these work very well for us. | CHRISTINE | 2023-02-08 |
| Do these camera work in cold weather? I have a garage separate from my house that does not have a strong wifi signal. | 2023-02-08 | Aboustly, fantastic all seasons | Derrick Maultsby | 2023-02-09 |
| What app works with this | 2022-06-17 | It hooks to certain swann DVRs. It doesn’t work independently. | electronics discount store | 2022-06-17 |
| What app works with this | 2022-06-17 | SwannView security app is one app that can be used | Sherman Woodall | 2022-06-17 |
| What app works with this | 2022-06-17 | Swann Security App | Ben… | 2022-06-18 |
| Tiene alarma y focos que prenden | 2023-02-17 | Si es muy bueno el sistema. Estoy contento 👌 | Amazon Customer | 2023-02-17 |
| Do the cameras work well looking out through a window? | 2023-02-26 | Yes, | LCL | 2023-02-26 |
| Do the cameras work well looking out through a window? | 2023-02-26 | No. They will do fine in the day but at night you can't see a thing but the inferred light. | Kirk Gaither | 2023-03-01 |
| What is the length of the cables? | 2022-02-24 | The last system that I ordered two years ago were 50ft long you can longer ones if you want. My first system that I ordered many years ago came with 75ft cable. I ordered extra cable and cameras from AMAZON. | Chris | 2022-02-24 |
| How are the cameras supplied with power? Over that one cable to the central station? | 2021-08-21 | Exactly right. | NHEL | 2021-08-22 |
| Can nightvision be turn on and off with each camera? | 2023-05-05 | There aren't individual on/off switches but they can be disconnected individually. | Maggie | 2023-05-05 |
| Can nightvision be turn on and off with each camera? | 2023-05-05 | Thank you for your question. Night vision mode turns on automatically when there is not enough light for the camera to capture video. This happens automatically and cannot be turned on/off manually. LV -Swann Team | A manufacturer | 2023-05-08 |
| Is this compatible with Apple HomeKit? | 2022-09-30 | Not sure in this one | Ted… | 2023-05-06 |
| Que largo son los cables | 2023-04-10 | Hola, este sistema incluye 60pies/18 metros de cable tipo BNC. LV - Swann Team | A manufacturer | 2023-04-11 |
| What length is the BNC cable it comes with? | 2023-05-14 | Don't waste your time on this crap! They stop working after a year. Looking to replace them. | Wesley Hill | 2023-05-14 |
| What length is the BNC cable it comes with? | 2023-05-14 | 60 feet | electronics discount store | 2023-05-14 |
| What length is the BNC cable it comes with? | 2023-05-14 | This camera includes 60ft of BCN cable. However, you can extend this to a longer length if you wish to. Swann sells BNC extension cables in 100ft(30m) & 200ft(60m) lengths under the codes SWPRO-60ULCBL and SWPRO-30ULCBL. Hope that helps. LV - Swann Team | A manufacturer | 2023-05-15 |
| What length is the BNC cable it comes with? | 2023-05-14 | If I’m not mistaken it’s 50 ft | AStegall | 2023-05-15 |
| hasta cuanto de capacidad puedo poner al dvr? | 2023-03-08 | Hola, este modelo puede usar un hard drive maximo de 6TB. Por favor, comuniquese con nuestro grupo de soporte tecnico si tiene algun otra pregunta. Puede contactarlos por medio de este enlace: https://support.swann.com/hc/en-us LV - Equipo Swann | A manufacturer | 2023-03-10 |
| Will this work for dvr8-5680rn? | 2022-11-18 | Yes | electronics discount store | 2022-11-18 |
| My old swann system was av output to tv. what is the video output on this? i see vga but what is hdmi in? shouldn't it be hdmi out!? | 2022-07-09 | It's HDMI out | LCL | 2023-02-26 |
| Las camaras son 2 way audio? | 2022-12-08 | No tienen audio ,solo video. | ERNESTO RODRIGUEZ | 2022-12-08 |
| Hi is this camera compatible with dvr 84604? | 2021-12-04 | No, resolution is too high. You need a swpro-1080msfb. | electronics discount store | 2021-12-04 |
| How are the cameras and dvr powered? | 2023-01-23 | The unit comes with power supplies for each. They are black cubes that plug into a standard 120VAC wall outlet. | David U | 2023-01-23 |
| How are the cameras and dvr powered? | 2023-01-23 | The cable that runs to them is both a power cable and takes the video back to the dvr. Dvr plugs into an outlet. | Amazon Customer | 2023-01-23 |
| Do you offer extension cabling of the signal cables? For longer runs | 2022-09-14 | You can get some but it will be an additional charge. | Customer | 2022-09-14 |
| Using this dvr with 1280p cameras from older system. how come it only shows 7 of 16 cameras? breaking a rule? | 2022-07-13 | Because the other 9 cameras are sold separately. | Kirk Gaither | 2023-03-01 |
| Video output is vga or is it hdmi? because the hdmi says hdmi in not out. | 2022-07-11 | Hdmi | LCL | 2023-02-26 |
| Cuantas camara son y qué peso tiene el dvr? | 2023-05-15 | Gracias por su pregunta. Este systema contiene 4 camaras de seguridad y el sistema completo tiene un peso de 11.55 libras. El peso aproximado de el DVR solamente es de 2-3 libras. LV - Equipo Swann | A manufacturer | 2023-05-15 |
| Cuantas camara son y qué peso tiene el dvr? | 2023-05-15 | Trae 4 y tienes la opción de pedirlo con 8 no es mui pedaso el DVR Talves dos Libra’s pesa creo que mas liviano tiene buena resolución la cámara | Elido baez | 2023-05-15 |
| Cuantas camara son y qué peso tiene el dvr? | 2023-05-15 | 8 cámaras,debe pesar alrededor de 2 libras. | Carlos Morilla | 2023-05-15 |
| Cuantas camara son y qué peso tiene el dvr? | 2023-05-15 | Hola son 4 cámaras cada una trae el cable que se ocupa y el DVR no pesa mas 2 libras | Victoria Rosas | 2023-05-16 |
| Can you set up the camera to not use the light? | 2022-04-23 | Yes, everything is set up on the DVR. When and how long the light turns on and off, just check off the box on which camera it is. | Peter | 2022-04-23 |
| Can you set up the camera to not use the light? | 2022-04-23 | Yes you can, but these cameras are garbage | Wesley Hill | 2022-04-23 |
| Can you set up the camera to not use the light? | 2022-04-23 | I do not believe so. You can get the swpro-4ksmd or swpro-4kdome as an alternative. | electronics discount store | 2022-04-23 |
| will this camera work with a bnc monitor. i dont want to record just view | 2022-09-07 | No it requires a Swann DVR. | electronics discount store | 2022-09-07 |
| Una vez lleno el disco duro, reescribe automaticamente o se debe ir eliminando grabaciones? En caso de una falla, se puede reemplazar el disco duro? | 2022-09-28 | Se van eliminando solas | Erika Garcia | 2022-09-28 |
| will these be under swann warranty? | 2021-07-08 | If I had to guess, I would say under Amazon | Chris | 2022-02-24 |
| is this best camera(system) you you offer? | 2022-08-21 | No it’s not | Shair reh | 2022-08-21 |
| Is this dome camera a ptz? if so, how is it controlled? | 2021-04-18 | no it's not PTZ. | Jaime Deleon | 2021-04-18 |
| Is this dome camera a ptz? if so, how is it controlled? | 2021-04-18 | This is a fixed camera no pan tilt or zoom | Poppy | 2021-04-18 |
| Ok i can view live images on a phone. but, when the system sends alerts, can they be sent to a dedicated email account and do they include a photo? | 2022-10-02 | You can view live images on a phone but I don't know about the alerts on emails. | Maggie | 2022-10-03 |
| Can you view your 9 cameras in a 3x3 grid form, using windows pc, ipad/iphone, and android devices? | 2023-05-05 | Thank you for reaching out with your question. Yes. you can view 9 cameras in a 3x3 grid using the Swann Security App. See the link below for more details. Hope that helps. LV - Swann Team https://www.youtube.com/watch?v=UhVraaE74r8&t=139s | A manufacturer | 2023-05-08 |
| Temperatures rating? Whats the operating range of tenperature. I live in an extreame climate in north dakota. Temps can swing from 115 to -40 yearly.. | 2023-01-25 | 115 in ND wowza. You should be fine. I’m in NJ and it’s been 100 and -10 without a problem | Ryan Barber | 2023-05-21 |
| Does this work with a typical tvi to hdmi converter? | 2022-08-20 | It is not specified to be able to do such a thing. | electronics discount store | 2022-08-20 |
| Does this work with a typical tvi to hdmi converter? | 2022-08-20 | No, this camera requires a hardwired connection to a compatible Swann recorder. | DEFINED BUSINESS DIRECTIVES | 2022-08-24 |
| Are the cameras power over Ethernet ? | 2022-11-25 | No. | Amazon Customer | 2022-11-25 |
| is this camera use ethernet cable to connect | 2021-03-18 | Don't buy from them their camera did not work with the wires they sold us and we paid $200 installation for nothing. They did not take responsibility. | Teddy Ramirez | 2021-03-18 |
| is this camera use ethernet cable to connect | 2021-03-18 | no, it uses a three wire cable, two wires for power and one for a video | Marilyn H. | 2021-03-18 |
| is this camera use ethernet cable to connect | 2021-03-18 | No it dosen't | James S Gerace | 2021-03-18 |
| is this camera use ethernet cable to connect | 2021-03-18 | No. RCA and dc plug | Scott Baily | 2021-03-18 |
| is this camera use ethernet cable to connect | 2021-03-18 | Hello, Thank you for reaching out to us with your question. This camera will use a BNC cable connection. We would recommend looking into our NHD models. These models will use POE. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2021-03-22 |
| Does Swann offer a 4k dome camera for this system? | 2023-01-22 | Yes But u need a 4k monitor to enjoy full benefits | Killur tv | 2023-02-12 |
| If the hard drive is filled quickly, what do you suggest? | 2022-01-29 | You do nothing. The DVR' STORAGE is configured to overwrite the previous older files ( generally 2 weeks older unless you reprogram differently. | ROCCO CERASE | 2022-02-01 |
| Hi, i don’t have 2 way audio capability as advertised in this kit i purchased. do i have to manually enable it? | 2023-05-21 | This does not have any audio features other than the siren activation. I do see they advertise that in the listing now but I believe that is an error. | MD | 2023-05-21 |
| Hi, i don’t have 2 way audio capability as advertised in this kit i purchased. do i have to manually enable it? | 2023-05-21 | Thank you for reaching out to us with your question. This system can only offer one-way audio. You can enable the audio via the Swann Security app or via the recorder's menu. Please visit our support page for further assistance. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team | A manufacturer | 2023-05-23 |