| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Are the pictures in color at night? | 2022-06-01 | Unless you have any lights Outside then it comes in black and white type night vision, you might want to try the NVR cameras they have a sharper image | Ronald | 2022-06-01 |
| Are the pictures in color at night? | 2022-06-01 | Of course they are! The pictures are in both black and white! | Majanie | 2022-06-01 |
| Are the pictures in color at night? | 2022-06-01 | no because it is infrared....unless there is light then yes it switches to color automatically. | CESAR | 2022-06-02 |
| Are the pictures in color at night? | 2022-06-01 | Vaguely | Gail M. | 2022-06-02 |
| Are the pictures in color at night? | 2022-06-01 | Hello. Sorry that these wireless cameras can't support color night vision. If you need a camera that supports this function, you may check on the Reolink 4MP 2.4/5GHz Dual Band WiFi camera, Argus 3 pro. Here is the link for Argus 3Pro https://www.amazon.com/Dp/B08S6MMK9F | ReolinkDirect | 2022-06-03 |
| When I walk past the camera by the time of detection I am no longer there to record. Is there a way to speed this up ? | 2022-08-26 | I have a micro SD card installed to record and I don't seem to have much lag. Perhaps try turning up the sensitivity of the motion detection? | abfab_socal | 2022-08-26 |
| When I walk past the camera by the time of detection I am no longer there to record. Is there a way to speed this up ? | 2022-08-26 | Hello. This situation might be caused by the PIR sensor being triggered too late. Please kindly set a higher sensitivity for this camera to have a try again. Please contact us via Amazon Message to further discuss your issue, if still can't work. | ReolinkDirect | 2022-08-27 |
| When I walk past the camera by the time of detection I am no longer there to record. Is there a way to speed this up ? | 2022-08-26 | you can change the sensitivity of the cameras in the app. i have mine at 80 and never miss a walk by | Chris Carovich | 2022-08-27 |
| When I walk past the camera by the time of detection I am no longer there to record. Is there a way to speed this up ? | 2022-08-26 | Increase sensitivity a little more, but your internet speed and phone server also have to do with it. I upgraded my internet speed and my cameras notifications get to my phone in seconds. | CESAR | 2022-08-28 |
| Can this be configured to save footage to a network connected PC? | 2023-03-12 | I’m not sure. I haven’t tried it yet. | Amazon Customer | 2023-03-12 |
| Can this be configured to save footage to a network connected PC? | 2023-03-12 | Hello. No, this solar security camera can only save the recording video to the inserted sd card or the Reolink cloud plan, which can‘t save to the PC locally. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 128GB. Here is the link for the 128GB sd card. https://www.amazon.com/gp/product/B09NBQ4K87/ | ReolinkDirect | 2023-03-14 |
| Can argus eco be plugged in full time? why is that different from full-time solar panel? our battery life is short due to so much activity. | 2022-11-05 | Not sure about plugging in full time via a USB to 100v adapter. i do have one that uses a solar panel to charge full time and it works great. | phagen28 | 2022-11-05 |
| Can argus eco be plugged in full time? why is that different from full-time solar panel? our battery life is short due to so much activity. | 2022-11-05 | Hello. Our Security Camera Outdoor has an overcharge mechanism, and the solar panel can always be plugged in. But since an original DC adapter is not provided, so when using other adapters, we generally recommend not to keep plugged in charging, otherwise, the camera may be damaged. Just like cell phones, generally fully charged, it is recommended to unplug the adapter. If the solar panel could not provide enough power, you may follow the below steps: Make sure that your Reolink Solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles. 2. Please adjust the PIR schedule and sensitivity to reduce the PIR alarm. 3. Avoid logging in the camera too frequently. Only access the camera when necessary | ReolinkDirect | 2022-11-06 |
| Cloudedge compatible | 2022-01-25 | Great product. I bought two at first then later bought another two. | Amazon Customer | 2022-01-25 |
| Cloudedge compatible | 2022-01-25 | There’s a cloud component | Ronald | 2022-01-25 |
| Cloudedge compatible | 2022-01-25 | It's comes with a handy app that lets you push to talk via the camera/speakers/mics You can also review live streams and saved ones, they offer their own cloud where your videos are preserved. | Chris Carovich | 2022-01-25 |
| Cloudedge compatible | 2022-01-25 | Hello, we're afraid not, this camera only supports Reolink App/Client. | ReolinkDirect | 2022-01-26 |
| Is it 100v-240v input or just 110v? thx | 2022-04-14 | It can either be solar powered or 110v | Ronald | 2022-04-14 |
| Is it 100v-240v input or just 110v? thx | 2022-04-14 | Hello, the wireless outdoor security camera supports 100V-240V. You can charge it via a 5V/2A adapter or Reolink solar panel. | ReolinkDirect | 2022-04-16 |
| Do I have to run power to the mounted unit to charge the batteries or are they removable so I can charge them indoors? | 2022-05-14 | Hello, batteries are built-in and cannot be removed for charging and you need to take down the camera for charging. But you can buy the camera with a solar panel to get non-stop power. https://www.amazon.com/dp/B07R5YH7YN | ReolinkDirect | 2022-05-14 |
| Do I have to run power to the mounted unit to charge the batteries or are they removable so I can charge them indoors? | 2022-05-14 | The batteries aren't removable. You either have to take it down every time or run power up to it to recharge it. I bought the solar panels to go with them. | Jdiaz5 | 2022-05-14 |
| Do I have to run power to the mounted unit to charge the batteries or are they removable so I can charge them indoors? | 2022-05-14 | You have two options! The first option is that you can charge the batteries which are built into the camera indoors. The second is you can charge the battery is indoors and connect a solar panel which maintains the The Charge for months at a time. | Majanie | 2022-05-14 |
| Do I have to run power to the mounted unit to charge the batteries or are they removable so I can charge them indoors? | 2022-05-14 | No power cord needed, 100% wireless. You can remove and charge indoors. | Jake J. | 2022-05-14 |
| Do I have to run power to the mounted unit to charge the batteries or are they removable so I can charge them indoors? | 2022-05-14 | You can but another suggestion would be to get the solar charger | Ronald | 2022-05-14 |
| Do I have to run power to the mounted unit to charge the batteries or are they removable so I can charge them indoors? | 2022-05-14 | You can buy the solar panels for the cameras or you can do what I did. I run a cable to power up the units. I used a long phone cable and connect it to a phone charger, you only need 5 volts. It works good, it keeps it charged 100%. My cameras have being connected for almost a year like that and no problem at all. | CESAR | 2022-05-15 |
| Can you get a longer cord to go from the solar panel to the camera ? | 2023-02-01 | Hello. Yes. If the 4m cable for solar panels is not long enough in your case, you may consider purchasing our 4.5m Solar Panel extension cable. You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). Here is the link for the extension cable. https://www.amazon.com/gp/product/B095KK4L57/ | ReolinkDirect | 2023-02-04 |
| Is it possible to link reolink cameras to ring app | 2022-04-26 | No there are no cross platforms | Ronald | 2022-04-26 |
| Is it possible to link reolink cameras to ring app | 2022-04-26 | Hello, sorry Reolink battery security camera doesn't support the third-party App. You can only use the security cameras via Reolink App/Client for free. | ReolinkDirect | 2022-04-26 |
| Does this work with reolink poe nvr | 2022-09-29 | Hello. This solar security camera wireless outdoor does not work with Reolink PoE NVR, it works with the Reolink phone APP and PC client. | ReolinkDirect | 2022-09-30 |
| What charges the batteries? | 2022-07-08 | The sun it’s solar | Veenyce | 2022-07-08 |
| What charges the batteries? | 2022-07-08 | The solor panel the sun charge it. | Cc | 2022-07-08 |
| What charges the batteries? | 2022-07-08 | I connect a relink solar panel | Amazon Customer | 2022-07-09 |
| What charges the batteries? | 2022-07-08 | For about $30 you can purchase the solar panel that charges the batteries, or you can recharge them in a wall outlet indoors after 10 to 12 weeks. I recommend purchasing the solar panels and maintaining the charge constantly that way you don't have to worry about removing the camera to recharge it and resetting the camera. | Majanie | 2022-07-11 |
| What charges the batteries? | 2022-07-08 | Hello. You can charge the battery with DC 5V/2A or through the solar panel. | ReolinkDirect | 2022-07-12 |
| Can the Argus Eco be mounted hanging from a ceiling or eave? | 2022-06-26 | Yes but do not purchase this product. Terrible customer service no response and I finally gave up and purchased a different camera. | Frank Nelson | 2022-06-26 |
| Can the Argus Eco be mounted hanging from a ceiling or eave? | 2022-06-26 | yes, it can. I personally mounted my security cameras inside the eave to give some extra protection from direct sunlight.....even they can handle it but where I live temperature reaches 115° some times. So why not to protect them. | CESAR | 2022-06-26 |
| Can the Argus Eco be mounted hanging from a ceiling or eave? | 2022-06-26 | Yes, the Argus Eco has a ball joint that accommodates mounting from ceilings, which I've implemented to mount mine under a roof. | Troy Sanjai Sieusankar | 2022-06-26 |
| Can the Argus Eco be mounted hanging from a ceiling or eave? | 2022-06-26 | Hello, yes. Reolink cameras can be mounted on ceilings or walls and please refer to: https://support.reolink.com/hc/en-us/articles/360007011093-How-to-Install-the-Outdoor-Security-Mount-for-Reolink-Argus-Eco. | ReolinkDirect | 2022-06-27 |
| Can I use the app in Korea? Will this function for me without your cloud application or is that what the app is? | 2022-11-10 | You should be able to use it in Korea. Unless you purchased their extra storage plan has nothing to do with the app. You should still be able to use the app features both on your phone and tablet. | Robert K. | 2022-11-10 |
| Can I use the app in Korea? Will this function for me without your cloud application or is that what the app is? | 2022-11-10 | Hello. Yes, you can use the Reolink app in Korea. If you don't want to subscribe to the Reolink Cloud service, you can choose to save videos to the SD card. Cloud Service is not mandatory, and it will not affect the app use. Reolink app can be downloaded on App Store for iOS system and Google Play for Android system. | ReolinkDirect | 2022-11-11 |
| Why Motion sensitivity on vehicle goes back to zero after saved at 100% | 2022-11-03 | Hello. Please make sure that the camera is connected to network, then please try adjust the PIR sensitivity again. If still can't help, please kindly contact us via Amazon message for further check. | ReolinkDirect | 2022-11-04 |
| How long do battery last without recharge? | 2022-09-09 | They are solar charged. Had my cameras for over a year and they stay at 95-100%, even in the winter months in WV. | Linda L. | 2022-09-09 |
| How long do battery last without recharge? | 2022-09-09 | Hello. The battery life is affected by many factors and also varies on your settings, usage & working environment. In standby mode, the batteries will last around two months. Standby mode: when there is no access to the camera from Reolink software or no motion detection triggered by the PIR sensor, Reolink battery-powered cameras will switch to standby mode to save battery power. In normal use, one-time full charge, the batteries will last about 1-4 weeks according to different working environments and your connection frequency. It’s strongly advised to use Reolink Solar Panel as the companion, which can ensure your camera receives a continuous power supply. In continuous trigger and one-time full charge, the batteries will last about 15 hours in day mode or 9 hours with IR lights on at night mode. | ReolinkDirect | 2022-09-11 |
| How long do battery last without recharge? | 2022-09-09 | The battery charge lasts several weeks before it needs recharging. I also have one with a solar panel which I would recommend if the location is in a higher place where you need a ladder to reach. | Debe | 2022-09-13 |
| How long do battery last without recharge? | 2022-09-09 | They have not lasted me two months. I do not recommend battery operated! | Tom C. | 2022-09-17 |
| How long does the battery last | 2022-10-28 | It has a solar charger | Kirk | 2022-10-28 |
| How long does the battery last | 2022-10-28 | Good day. The life of the battery is influenced by many factors and also varies depending on your settings, usage and working environment. The batteries last about two months in standby mode. With normal use, one full charge, the batteries last for about 1-4 weeks, depending on the working environment and the frequency of connection. With continuous triggering and one full charge, the batteries last about 15 hours in day mode or 9 hours in night mode with the IR lights switched on. | ReolinkDirect | 2022-10-28 |
| What Happens when the SD card gets full, it will erase from the back recordings?? | 2023-01-13 | Hello. When the SD card is full, it will overwrite automatically. We recommend that you regularly download and save desired recordings. | ReolinkDirect | 2023-01-14 |
| What Happens when the SD card gets full, it will erase from the back recordings?? | 2023-01-13 | Yes, I will overwrite the oldest files | Carlos A. Villamizar C. | 2023-01-14 |
| Do you have to hook it to the Alexa?Or can you just hook it to your phone? | 2022-08-20 | I just use my phone. I have not used Alexa with the Reolink cameras. | Troy Sanjai Sieusankar | 2022-08-20 |
| Do you have to hook it to the Alexa?Or can you just hook it to your phone? | 2022-08-20 | Hello. It's optional, Argus Eco can work with Alexa or you may just add it to your phone via Reolink APP for operation. | ReolinkDirect | 2022-08-22 |