| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| There are 3 cables coming out of the camera. One seems to have a button. Is that a reset button? No mention in the manual. | 2021-11-04 | Yes it's a reset button which returns the unit to it's factory settings and erases any presets. If you just turn the power off and on (unplug the power cable or network cable if it's a POE camera) the unit will reset but your settings will be saved, to a point. | catcoland | 2021-11-04 |
| Why is "report incorrect product information" link disabled for this product? I have not seen this before. | 2022-09-02 | I believe that option is only available if you have purchased it. I have purchased it and everything is as advertised on the listing. What's wrong with it? | Donald Z. | 2022-09-02 |
| Where is sd card slot located on the cam? | 2021-11-03 | Right under the speaker holes there is a plate with two small screws. Remove the screws and plate and you will see the slot for the sd card. | happyhiker | 2021-11-03 |
| Where is sd card slot located on the cam? | 2021-11-03 | Yes, the customer named "Happyhiker" 's replied is right, "Right under the speaker holes there is a plate with two small screws. Remove the screws and plate and you will see the slot for the sd card." If you don't know where it is, you can send mail to "info-us@sv3c.com" We would show the pictures to you, Sincerely Joy | SV3C FSDT | 2021-11-04 |
| How do you turn off the auto tracking (sv3c sd7poe-5mp-hx)? in the settings: alarm, humanoid alarm, smart humanoid recognition = off it still tracks. | 2022-09-08 | There is an option intelligent tracking on some of the cameras. Not in the settings screen, but ln the control screen 3rd screen from the left. | Richard Jarrett | 2022-09-08 |
| My current firmware version is v19.1.14.16.28-20200910. camera has no tracking. should i update if so, to what version and how? | 2023-06-07 | Your tracking should be enabled or disabled from your DVR. Your firmware should be fine. Finding that setting on your DVR is a whole different problem. | H. F. Lerum | 2023-06-07 |