| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this camera best ,when plugged into router or not ?? Mine is making a noise and it wasn't on 1st installment ?? | 2023-04-10 | Hello, please refer to the below link to reset the camera and connect the camera to the router via cable to save the wifi information. https://support.reolink.com/hc/en-us/articles/360024912174 If still can't work, we would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-11 |
| Is this camera best ,when plugged into router or not ?? Mine is making a noise and it wasn't on 1st installment ?? | 2023-04-10 | I do not have a router that I run it tru, I just set up with wifi and I have had no issues at all. Very stable. | Chris | 2023-04-15 |
| I know it says supports up to 256gb, but if I used 512gb micro SD would it still would it still work? or at least consider it to be 256gb? | 2023-04-05 | Hello. You can choose Micro SD cards up to 256GB for this model, if you use the 512GB SD card, there will be a compatibility issue. | ReolinkDirect | 2023-04-05 |
| I do not have wifi. will this camera plug into my router and function? | 2023-06-02 | Hello. Yes, you can plug the Security Camera E1 Pro into the Router by using a network cable. As long as your router is connected to the Internet, you can configure the camera and use it normally. Any question, please contact us via Amazon Message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-03 |
| Does camera rotate automatically? | 2023-02-14 | There is a button within the app that you can rotate the camera. | Kathy | 2023-02-14 |
| Does camera rotate automatically? | 2023-02-14 | Yes it has the ability to track people and pets | Shockman | 2023-02-14 |
| Does camera rotate automatically? | 2023-02-14 | Because I have an open area and places it in a central location where I can see everything, it doesn’t rotate automatically. I really can’t answer that question. However, when you down load that app you can manually rotate it. But again I don’t really need to, since I can see everything from where I placed it. | Sarah R | 2023-02-14 |
| Does camera rotate automatically? | 2023-02-14 | If you mean "does it rotate and tilt to follow movement automatically" no it does not. | Hayvideoman | 2023-02-14 |
| Does camera rotate automatically? | 2023-02-14 | Hello. Yes, this wifi indoor camera can support auto tracking and pan/tilt via the Reolink app. | ReolinkDirect | 2023-02-14 |
| Does camera rotate automatically? | 2023-02-14 | No. You can move it while viewing it in the app on your phone though. | Cmac | 2023-02-14 |
| When do you know your camera has powered on red or blue light?? | 2023-03-03 | Not sure exactly what you mean. Small blue light is on during the day then at night red lights will appear. | Sarah R | 2023-03-03 |
| When do you know your camera has powered on red or blue light?? | 2023-03-03 | Blue | Sam | 2023-03-03 |
| When do you know your camera has powered on red or blue light?? | 2023-03-03 | Blue light | Albaby | 2023-03-03 |
| When do you know your camera has powered on red or blue light?? | 2023-03-03 | Hello. If the camera can be powered on after plugging into the 5V adapter, the camera will rotate and light blue or red. The red and blue lights indicate the network connection status of the camera. If there is no light, it means that the camera is not powered on. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-04 |
| Installation on a window glass? | 2023-04-02 | That's where I placed mine for the last year or so (on the sill of a window) and I have had no problems. However, I don't think its recommended by Reolink. So please check your manual or with Reolink support. | Ally | 2023-04-02 |
| Installation on a window glass? | 2023-04-02 | No | Bennie Pawley | 2023-04-02 |
| Installation on a window glass? | 2023-04-02 | Hello. Sorry to tell you that the camera is not good at being mounted behind the glass for monitoring. The IR LEDs will be reflected and the night vision will not be usable. | ReolinkDirect | 2023-04-03 |
| The installation of qr code was done ,but connection failed, what am I doing wrong?? | 2023-03-03 | Hello. If you hear the camera broadcast "connection to the router failed", please check whether your wifi SSID and password are entered correctly. Please try both the 2.4 GHz and 5 GHz wifi. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-04 |
| Does the app let you know how much memory the sd card has left | 2023-01-18 | Yes | Firefly | 2023-01-18 |
| Does the app let you know how much memory the sd card has left | 2023-01-18 | Yes. And be sure to buy a super reliable micro SD card made for security cameras and the like. The 64GB Samsung PRO Endurance has been great and hasn't filled up, even after months. | A - Z | 2023-01-18 |
| Does the app let you know how much memory the sd card has left | 2023-01-18 | Hello. Yes, you can check the SD card status like the remaining memory on Reolink App, refer to https://support.reolink.com/hc/en-us/articles/360009524973 | ReolinkDirect | 2023-01-19 |
| Does the app let you know how much memory the sd card has left | 2023-01-18 | I don't think so. But reolink customer service is great. You should contact them directly. | Sue | 2023-01-20 |
| I want to take it with me on vacation and place in my Airbnb. Do I need to use a router again? | 2023-05-01 | Hello. Yes, you need to reconnect this indoor security camera to another router in your Airbnb. Please refer to https://support.reolink.com/hc/en-us/articles/360020094714-How-to-Do-Initial-Setup-for-Reolink-E1-Series-Cameras-Argus-Series-Cameras-Reolink-Lumus-via-Reolink-App/?source=search | ReolinkDirect | 2023-05-01 |
| I want to take it with me on vacation and place in my Airbnb. Do I need to use a router again? | 2023-05-01 | Yes - if using the app you will need wi-fi access but be cautious using these free wi-fi access points. If not connected to wi-fi you can record to an SD card and view video later. You will not be able to use the app and features within the app though. | G. Mullican | 2023-05-01 |
| I can only get camera to connect with ethernet cable. Can somebody please walk me through how to get it to work with just wifi | 2023-02-11 | I relied on a combination of online videos and box instructions and was set up in less than an hour and I have limited wi fi/internet knowledge. | Ally | 2023-02-17 |
| How do you enter the sd card | 2023-06-03 | Under the camera is a small slot for the SD card | Kellie | 2023-06-09 |
| do i need to do port forwarding on my router? | 2023-06-16 | It’s pretty easy to connect. Just plug it in and scan the barcode with the app and select 2.4 or 5g Wi-Fi then it’s good to go. You can also plug an Ethernet cord into it for a direct internet line | Amazon Customer | 2023-06-16 |
| do i need to do port forwarding on my router? | 2023-06-16 | If you use the Reolink app, then no you don't need to pet forward. If you're using your own NAS or DVR, then yes you will. | Jeff Santoro | 2023-06-16 |
| do i need to do port forwarding on my router? | 2023-06-16 | Nope. | Kevin | 2023-06-17 |
| do i need to do port forwarding on my router? | 2023-06-16 | Hello. Under normal circumstances, you can access the camera by UID both locally and remotely and you don't need to forward port. If you want to access the camera remotely by IP address, then you need to forward port for the camera. | ReolinkDirect | 2023-06-18 |
| Does this camera require a cloud account? | 2023-03-10 | No. I installed a memory card and can view my videos on the card from the Reolink phone app. | HappyMommyOf2 | 2023-03-10 |
| Does this camera require a cloud account? | 2023-03-10 | Hello. With this 4MP indoor security camera, cloud service is not necessary, so the camera can work without a cloud account. The camera can record to the SD card, and you can also directly playback the video on the SD card through the Reolink APP or PC client. | ReolinkDirect | 2023-03-11 |
| Does this camera require a cloud account? | 2023-03-10 | No it does not require cloud. I cannot go into why, but if you know "things" stay far away from cloud service if you value your privacy and personal data/info/etc. With that said, These cameras are solid, so far I have d-loaded & am currently using their android/apple/pc software/apps. They all work very well and I am very happy with them to this point. The SD card recording capabilities are the way to go, PLUS, you can save any recording to your phones , OR you can use your pc to save your recordings directly, OR d-load them to your HD. You can review recordings right way, directly from any device, and or pull the recording from the installed SD card on the cam, using your chosen device (phone/pc). I am having a few issues with my outdoor cam, and reo-link is all over it trying to help me out. The customer service has been stellar as they try to work with me to solve my issue | The Sicilian | 2023-03-14 |
| Is there an eccn (export control classification number) for this camera (reolink camera - e1 zoom)? | 2023-04-26 | Not sure. I think so | Renee Chandler | 2023-05-01 |
| Do i have to remove the SD card in order to view the footage or can it be viewed from the app? | 2023-04-04 | It can be viewed on the app, on your phone, iPad etc anywhere in the world. | Dave | 2023-04-04 |
| Do i have to remove the SD card in order to view the footage or can it be viewed from the app? | 2023-04-04 | You do not need to remove the SD card to view the video. There is a playback feature in the app. Also if you have a camera activation and you have setup your push notifications and e-mail, the app will send you a video clip via e-mail. I really like the app that goes with these cameras. No complicated at all. I have 7 cameras now and will be ordering more. | G. Mullican | 2023-04-04 |
| Do i have to remove the SD card in order to view the footage or can it be viewed from the app? | 2023-04-04 | What does she mean | Jenny | 2023-04-04 |
| Do i have to remove the SD card in order to view the footage or can it be viewed from the app? | 2023-04-04 | Returned item .. woul not connect to wifi | Robb Florida | 2023-04-04 |
| Do i have to remove the SD card in order to view the footage or can it be viewed from the app? | 2023-04-04 | You do not have to remove the SD card. After you set up the camera with the card. Use the play back button to see all the videos. Also the service team are extremely helpful if you send them an email | Diamond | 2023-04-05 |
| Do i have to remove the SD card in order to view the footage or can it be viewed from the app? | 2023-04-04 | Hello. You don't need to remove the SD card to view the recordings. You can playback the recordings saved on the SD card via Reolink App or Reolink Client, how to playback the recordings, you could refer to https://support.reolink.com/hc/en-us/articles/12844728581273 | ReolinkDirect | 2023-04-05 |
| Can you set this up in Apple Home app? | 2023-06-02 | I'm not positive but I believe there are instructions on how to set up the camera on an Apple device | Renee Chandler | 2023-06-02 |
| Can you set this up in Apple Home app? | 2023-06-02 | Hello. We are afraid not. You can configure this indoor security camera by using Reolink App. Please refer to https://support.reolink.com/hc/en-us/articles/7983219944985-How-to-Initially-Set-up-WiFi-Cameras-via-Reolink-App-With-LAN-Port-and-Voice-Prompt-/ | ReolinkDirect | 2023-06-02 |
| Can you set this up in Apple Home app? | 2023-06-02 | Hello. We are afraid not. It is suggested to set this indoor wifi camera up with Reolink App on your phone and our App is free to use. | ReolinkDirect | 2023-06-02 |
| Does this work with 6 ghz wifi | 2023-05-06 | Hello. Sorry to tell you that this 4MP home security camera only supports 2.4/5 GHz Wi-Fi currently, which can also offer superior network performance. | ReolinkDirect | 2023-05-06 |
| How long camera can be recorded? My unit record too short. It is only 32 sec ... | 2023-06-07 | Hello. That mainly depends on the duration of the actual alarm event. We'd like to offer help. You can enter this link and click "Contact the seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-08 |
| Can I connect a speaker to the camera so I can talk to my pets? | 2023-02-10 | This camera has a mic and speaker that you can use through the phone app. | Jesse Lyons | 2023-02-10 |
| Can I connect a speaker to the camera so I can talk to my pets? | 2023-02-10 | You don't need to attach a speaker. There is a built-in one. Just tap the talk icon. | Mom904 | 2023-02-10 |
| Can I connect a speaker to the camera so I can talk to my pets? | 2023-02-10 | There is already a speaker included in the camera for two way communication | DocMahogany | 2023-02-10 |
| Can I connect a speaker to the camera so I can talk to my pets? | 2023-02-10 | Hello. Sorry, we could not add another speaker to the camera, but the camera has a speaker and it supports two way talk. | ReolinkDirect | 2023-02-11 |
| UID is it located under scan code or at the bottom of camera ?? | 2023-04-10 | Hello. The UID will be on the bottom of this wifi indoor camera. For how to initially set up this camera, please refer to the below link https://support.reolink.com/hc/en-us/articles/7983219944985. | ReolinkDirect | 2023-04-10 |
| So, you need to have a NVR to activate person and vehicle detection? i mean, its not possible to activate these features on the app? | 2023-03-11 | No, I did activate these features with the app, nothing else is needed (besides a memory card for local recording) | MIAU | 2023-03-12 |
| So, you need to have a NVR to activate person and vehicle detection? i mean, its not possible to activate these features on the app? | 2023-03-11 | Hello. An NVR is not necessary. This indoor security camera will work standalone and you can activate the smart detection feature on APP or on the Reolink PC client directly. | ReolinkDirect | 2023-03-14 |
| Is it possible to add ftp capability to e1 pro in the future? after all, there is no essential difference between e1 pro and e1 outdoor and e1 zoom on | 2023-01-17 | Hello. Please note that E1 Pro can't support FTP currently. You may need to insert the sd card to save the recording video. In addition to the FTP function, E1 Zoom can support optical zoom and HTTP, and E1 Outdoor can support person/vehicle detection, auto tracking, optical zoom, and HTTP. And we appreciate your suggestion, we will submit your suggestion to the research and development department for further discussion. | ReolinkDirect | 2023-01-17 |
| Where is uid number located on camera ? is is under scan label or where ?? ? | 2023-04-09 | Hello. You could find the UID QR code at the bottom of the camera. Please kindly use Reolink App to scan it. | ReolinkDirect | 2023-04-15 |
| Will camera work with just micro sd card. Or must it be connected to the internet | 2023-02-19 | I connect to our home Wi-Fi. I think the connection to the internet is for registration and downloading the app. Hope this helps. | Steven P. | 2023-02-19 |
| Will camera work with just micro sd card. Or must it be connected to the internet | 2023-02-19 | This camera must be hooked up to the internet to be able to use it. I had the same question, and it's the only way. | Jasen Davis | 2023-02-20 |
| Will camera work with just micro sd card. Or must it be connected to the internet | 2023-02-19 | Hello. Yes, this wifi indoor camera can still alert a siren and save recording video to the sd card when the motion is detected, even without an internet connection. However, some functions might be lost. For more details, please refer to the link below. https://support.reolink.com/hc/en-us/articles/360007170094 | ReolinkDirect | 2023-02-21 |
| Can you really connect this to 5G? | 2023-05-24 | Hello. Yes, the 4MP WIFI Security Camera E1 Pro supports both 2.4Ghz and 5Ghz WIFI. If there is any question about the connection with 5GHz wifi, please contact us via Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-24 |
| Can you really connect this to 5G? | 2023-05-24 | You have the option. Chose 2.4 leaving 5g for streaming devices. | Keith Anthony | 2023-05-24 |
| Can you really connect this to 5G? | 2023-05-24 | So far i know it doesn’t work on 5G | Jenny | 2023-05-24 |
| Does it come with cable to connect to nvr? | 2023-02-06 | No, you can store videos on inserted micro sd card, or watch live all the time. | Sue | 2023-02-06 |
| Does it come with cable to connect to nvr? | 2023-02-06 | No, just a power cable. | Robert Breeden | 2023-02-06 |
| Does it come with cable to connect to nvr? | 2023-02-06 | Connects with Ether Net Cable or Wifi | Shockman | 2023-02-06 |
| Does it come with cable to connect to nvr? | 2023-02-06 | I am sorry, I do not understand and VR. If you’re asking if it comes with cable to connect to Wi-Fi in net work, the answer is no. | Nickel | 2023-02-07 |
| Does it come with cable to connect to nvr? | 2023-02-06 | Video could not be loaded | ReolinkDirect | 2023-02-08 |
| Does it come with cable to connect to nvr? | 2023-02-06 | Not sure what nvr is. But only cord connects to electricity | Amazon Customer | 2023-02-09 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | Puedes conectarlo al wi-fi sin necesidad de cable. :) | Dhani | 2023-02-08 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | Hola. Esta cámara de seguridad wifi puede conectarse a la red a través de wifi inalámbrico, así como directamente por cable de red. Puede elegir la mejor manera de acuerdo a su necesidad. Hello. This wifi security camera can connect to the network via wifi wireless as well as network cable directly. You can choose the best way according to your need. | ReolinkDirect | 2023-02-08 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | Sí se puede usar una conexión wifi, saludos | Miguel Angel | 2023-02-08 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | Puede ser de ambas formas. | Kelly | 2023-02-08 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | Se conecta por WiFi directamente | Oscar Ruz (Chile) | 2023-02-08 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | La tengo conectada por wifi , ningún problema , el problema es que no puedo conectarla a otro celular ... | Pablowin73 | 2023-02-08 |
| Puedo conectar mi cámara con Wi-Fi inalámbrico o necesito conectarlo directamente con el cable del internet | 2023-02-08 | La cámara soporta las 2 conexiones, cable e inalámbrico. | Mario Cruz | 2023-02-08 |
| Why is my set up failed and wont scan my qr code on my android phone? Ive set up 3 other reolink E1 pro 4mp cameras this one will not scan the code i | 2023-05-15 | Sorry | Amazon Customer | 2023-05-30 |
| Puedo usarlo tambien adentro de mi vehículo conectado a wifi de mi celular para monitorear a mi bebe? | 2023-01-21 | Nunca lo he usado de esa manera pero asumo que debería de funcionar | Ruth Urrutia | 2023-01-21 |
| Puedo usarlo tambien adentro de mi vehículo conectado a wifi de mi celular para monitorear a mi bebe? | 2023-01-21 | No la compres | Zedek O. | 2023-01-21 |
| Puedo usarlo tambien adentro de mi vehículo conectado a wifi de mi celular para monitorear a mi bebe? | 2023-01-21 | the camera is for home use, you could try, but you will not achieve the best result. | Miguel Angel | 2023-01-21 |
| Puedo usarlo tambien adentro de mi vehículo conectado a wifi de mi celular para monitorear a mi bebe? | 2023-01-21 | Creo que No, ya que necesitaría 2 celulares. Uno para la cámara y el otro para ver la App. | Mario Cruz | 2023-01-21 |
| Puedo usarlo tambien adentro de mi vehículo conectado a wifi de mi celular para monitorear a mi bebe? | 2023-01-21 | Siempre y cuando la camara este conectada a una red wifi y alimentada a una corriente electrica funciona donde la conectes pero quisas en el carro sea un poco dificil | Roger Arguello | 2023-01-21 |
| I can’t get wifi where I want to put this can I use a eithetnet cable hardwired? | 2023-01-23 | I believe you can. | Ally | 2023-01-23 |
| I can’t get wifi where I want to put this can I use a eithetnet cable hardwired? | 2023-01-23 | Yes - You have one LAN port. | G. Mullican | 2023-01-23 |
| I can’t get wifi where I want to put this can I use a eithetnet cable hardwired? | 2023-01-23 | Hello. Yes, this indoor wifi security camera supports a wired connection. There is a LAN port on the back of the camera for an ethernet connection. | ReolinkDirect | 2023-01-24 |
| would this work in a hamster cage? | 2023-04-27 | Hello. We are not sure how large is your hamster cage, to better confirm whether this camera can work in a hamster cage, please feel free to contact us via Amazon message. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-27 |
| would this work in a hamster cage? | 2023-04-27 | If the hamster cage is large... probably better outside the cage, pointed at it. The camera is both good in light & dark, and has a good zoom feature. In other words, yes | Timothy A. Bruns | 2023-04-27 |
| Does this Camara sent you notification when dog bark? | 2023-01-18 | Yes | Firefly | 2023-01-18 |
| Does this Camara sent you notification when dog bark? | 2023-01-18 | Hello. Sorry, currently our cameras do not support sound detection, but this 4MP HD Plug-in Home Security Camera supports pet detection, the dog can be identified and detected by the camera. | ReolinkDirect | 2023-01-19 |
| Do you have to hold the button all the time when talking? | 2023-03-05 | No you hit the button one time to turn on and when done hit button to turn off. | 3224 | 2023-03-05 |
| Do you have to hold the button all the time when talking? | 2023-03-05 | Hello. No, you don't need to hold the button all the time when talking. You can tap the microphone button to talk and tap the button again to turn it off. | ReolinkDirect | 2023-03-05 |
| Is the wifi buuilt in on this camera? | 2023-05-30 | Yes it does | Aaron Wood | 2023-05-30 |
| Is the wifi buuilt in on this camera? | 2023-05-30 | Yes it does | Amazon Customer | 2023-05-30 |
| Is the wifi buuilt in on this camera? | 2023-05-30 | Hello. The Security Indoor Camera E1 Pro doesn't have Wi-Fi built-in. And for setting it up, you need to bring the camera somewhere with Wi-Fi for connection. If you don't have wifi in your area, you could consider GO PT plus, which only requires a SIM card and connects to cellular data: https://www.amazon.com/dp/B09MQBZ9ND | ReolinkDirect | 2023-05-31 |
| Camera has stopped giving me alerts even when the push notifications on the app are turned on. does anyone know how to fix this? | 2023-03-05 | Try unplugging the power from the camera for about 10 seconds and then it may clear and rest the Cámara. | 3224 | 2023-03-05 |
| Camera has stopped giving me alerts even when the push notifications on the app are turned on. does anyone know how to fix this? | 2023-03-05 | Hello. The push notification cannot be received if the camera is not connected to the Internet. Please check whether the internet connection of your camera is fine. If still can't work, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-06 |
| I lost my phone and had to get another one , now I am having problem re installing the camera code to get camera up and running again ?? | 2023-04-07 | Hello. Please kindly add this camera to the App on your new phone directly, refer to https://support.reolink.com/hc/en-us/articles/900000535486. If still can't work, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-09 |
| Why is my set up failed and wont scan my qr code on my android phone? Ive reset it i tried everything | 2023-05-15 | Mine did that too. I looked on the back of the modem(password) and made sure I put in exactly how it was. Because I was putting the password in wrong from how I had it written down | Delores Jones | 2023-05-15 |
| Is it your last hardware uptade with version ipc_566? will it include auto tracking / person detection? | 2023-03-13 | Yes. But auto tracking is random | Clint | 2023-03-13 |
| Is it your last hardware uptade with version ipc_566? will it include auto tracking / person detection? | 2023-03-13 | Hello. Please note that this wifi indoor camera is the newly upgraded version, which can support person/vehicle detection and auto tracking, no need to upgrade. | ReolinkDirect | 2023-03-14 |
| Is network cable included for setup? | 2023-01-27 | No. Wireless setup was pretty straightforward. | Cmac | 2023-01-27 |
| Is network cable included for setup? | 2023-01-27 | No cable included. You have to supply one if you want. I connected all four cameras with Bluetooth on my iPhone, which was more practical for my situation. | George | 2023-01-27 |
| Is network cable included for setup? | 2023-01-27 | Hello. Yes, there is a 1m Network Cable network cable included in the package. You could use it for setup, and you could also set it up via WLAN. | ReolinkDirect | 2023-01-29 |
| Is network cable included for setup? | 2023-01-27 | No cable to wi fi or modem is required | Nickel | 2023-02-03 |
| I have 2 of this and the human detection feature doesn't work or see on the NVR? | 2023-03-09 | My daughter bought this to keep track of the new puppy while she’s at work, but it also shows when her son gets out of bed at night and plays with the puppy when he’s not supposed to! | Debbie H | 2023-03-10 |
| I have 2 of this and the human detection feature doesn't work or see on the NVR? | 2023-03-09 | I returned mine, did not work, very poor | Dorothy | 2023-03-10 |
| I have 2 of this and the human detection feature doesn't work or see on the NVR? | 2023-03-09 | Video could not be loaded | ReolinkDirect | 2023-03-10 |
| I have 2 of this and the human detection feature doesn't work or see on the NVR? | 2023-03-09 | Make sure you've set your detection to the measured Smallest detected movement and largest detected movement. There's a section in the setup where it gives you two boxes to make different sizes to track. Such as if you make the detection box very small it will detect anything larger than that box, on the other hand it also has a large box you can adjust to detect anything smaller than the large box (human detection). I set mine to the smallest and largest that way it detects pretty much anything in the room. | Mike, from Ohio | 2023-03-16 |
| How do you find ip o uid ,when camera wont connect ?? | 2023-04-08 | Hello. You can find the UID number on the body of your camera, there is a label on the camera body, and you may find the UID number on it. For the IP address, you may find it under the router interface. | ReolinkDirect | 2023-04-09 |
| I am so confused! Once I set this to my home do I have to totally reset again at a hotel or just sign into their wifi? | 2023-06-13 | Hello. If you take this indoor security camera to a hotel, you need to reset this camera and reconfigure wifi of the hotel. Any other questions, you can contact us via Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-13 |
| I am so confused! Once I set this to my home do I have to totally reset again at a hotel or just sign into their wifi? | 2023-06-13 | You would need to be connected to the hotels network, via WiFi or hard wire. The problem you may face is how to get the assigned IP address of your camera once connected. If you can get that address, you should be able to connect, unless of course the holel has a block on certain devices. Although, I believe REO has an app for the phone that may solve that problem versus using a laptop. | Tommy | 2023-06-13 |
| Push notifications stopped working. i am no longer getting motion detection from a person or my pet. what should i do? | 2023-04-10 | Hello. Please kindly check the internet connection of your camera and reenable the push notification setting on the Reolink app to see whether the push can work again. If still can't work, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-11 |
| Do i have to buy the sd card from reolink and do i have to use 128gb or will it work with 32gb or 64gb? | 2023-03-18 | No you don't have to buy from reolink and a 32 or 64 will work, 128 is just the max. | Dorothy | 2023-03-18 |
| Do i have to buy the sd card from reolink and do i have to use 128gb or will it work with 32gb or 64gb? | 2023-03-18 | Helo. You can purchase the SD card in our store or from other seller. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 256GB for this E1 Pro camera. | ReolinkDirect | 2023-03-21 |
| Am i able to reset my camera if it isnt in my possession? Its 2 hrs away and i logged out and now i cant log back in it says wrong username or passwor | 2023-04-30 | There’s a reset button next to the sd card slot, push it to reset your camera. You can’t reset it from your app. | Babak | 2023-04-30 |
| Am i able to reset my camera if it isnt in my possession? Its 2 hrs away and i logged out and now i cant log back in it says wrong username or passwor | 2023-04-30 | You have to reset the whole system starting with the camera by depressing the reset button and disconnecting everything delete the app and basically start from scratch....I returned mine too much hassle | Amazon Customer | 2023-04-30 |
| Am i able to reset my camera if it isnt in my possession? Its 2 hrs away and i logged out and now i cant log back in it says wrong username or passwor | 2023-04-30 | Yes you can, as long as the camera is connected to wifi. Just do a password reset | Clint | 2023-04-30 |
| Am i able to reset my camera if it isnt in my possession? Its 2 hrs away and i logged out and now i cant log back in it says wrong username or passwor | 2023-04-30 | Hello. You just need to enter the passwords of the admin account you set before. Then you can reaccess it. If you forget the passwords, you need to hard reset this camera to reconfigure it. For more details, please contact us via Amazon message. You can enter this link and click "Contact the Seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-01 |
| Does the SD card overwrite as needed, oldest first? | 2023-05-17 | Yes | dog lover | 2023-05-17 |
| Does the SD card overwrite as needed, oldest first? | 2023-05-17 | Yes, it automatically overwrites unless you change the setting to tell it not to. | Amazon Customer | 2023-05-17 |
| Does the SD card overwrite as needed, oldest first? | 2023-05-17 | Hello, Yes, it supports the overwrite function. The micro SD card or HDD will overwrite the old recording files first and store new recordings when it becomes full. For more information, please check this link: https://support.reolink.com/hc/en-us/articles/900000628503/ | ReolinkDirect | 2023-05-18 |
| Any options without the bright blue Brand lettering across the front....not very discreet?..... | 2023-05-19 | Not sure if the company offers options, but perhaps you can use black tape or a permanent marker. Hope that helps. | courtney r thomas | 2023-05-20 |
| Any options without the bright blue Brand lettering across the front....not very discreet?..... | 2023-05-19 | Hello. Sorry, we don't have the version of no bright blue brand lettering across the front. If you have any other concerns, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-21 |
| Why can't i see the playback if i put the sd card on | 2023-03-31 | Hello. About this technical issue, we'd like to better help you. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-01 |
| Why can't i see the playback if i put the sd card on | 2023-03-31 | Does she put the camara recording “ON”? | Jenny | 2023-04-04 |
| While traveling with a wifi hotspot with us, could we temporarily reconfigure this device to interact w/our mobile wi-fi generator? | 2023-01-15 | Don't know what type of Wifi hotspot but if you change the SSID of the hotspot to the same as the WiFI the Reolink was initially configured for, it will work automatically. Otherwise you will have to reset it to factory specifications and set it up again. | J. Abraham | 2023-01-15 |
| While traveling with a wifi hotspot with us, could we temporarily reconfigure this device to interact w/our mobile wi-fi generator? | 2023-01-15 | Hello. Yes, you can refer to the below link to change the wifi information for this wifi indoor IP camera via the Reolink app. And please also make sure your wifi hotspot can meet the requirement below. Wifi setting: https://support.reolink.com/hc/en-us/articles/360007012033- Wifi requirement:https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2023-01-16 |
| Does this record audio? | 2023-05-13 | Yes it does record voice | Paul Lahocki | 2023-05-14 |
| Does this record audio? | 2023-05-13 | Yes it records audio and video with a SD micro card. | Jim Chiaravalale | 2023-05-14 |
| Does this record audio? | 2023-05-13 | Hello. Yes, it can record audio. But before that, it is needed to enable the "Audio Record" on your APP/Client. Here is an article for your reference: https://support.reolink.com/hc/en-us/articles/900000790246-How-to-Turn-on-Audio-on-Camera-Live-View-via-Reolink-App/?source=search | ReolinkDirect | 2023-05-16 |
| Sd card not working , i tried a sand disk and not working . do i need to use another kind of sd card? | 2023-05-05 | Hello. This indoor wifi camera supports TF type SD, SDHC, and SDXC micro SD card. To better check this problem, please kindly contact us via Amazon message. You can click "Contact the seller" via this link: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-06 |
| Does this work with adt security system? | 2023-05-15 | They are separate systems. This camera is used to watch a room or specific area. It eouldn't prevent ADT from doing their monitoring. | Di White | 2023-05-15 |
| Does this work with adt security system? | 2023-05-15 | Hi, Reolink cameras are perfectly compatible to Reolink NVR, it's not suggested to add Reolink IP cameras to other brands of NVRs. There could be some compatibility problems since different manufacturers may use different protocols, we couldn't guarantee their compatibility. We recommend that you should choose Reolink NVR when using Reolink cameras. | ReolinkDirect | 2023-05-16 |
| I will use my router at home but do I need to connect again when I go on vacation? | 2023-05-01 | Hello. Yes, if you take this indoor security camera to another place, you need to reset this camera and reconnect this camera to a router. Please refer to https://support.reolink.com/hc/en-us/articles/360020094714-How-to-Do-Initial-Setup-for-Reolink-E1-Series-Cameras-Argus-Series-Cameras-Reolink-Lumus-via-Reolink-App/?source=search | ReolinkDirect | 2023-05-01 |
| I will use my router at home but do I need to connect again when I go on vacation? | 2023-05-01 | Should not have to | Thomas Erazmus | 2023-05-01 |
| Can my cay hear me when im not home? | 2023-06-07 | On my camera the audio is horrible. As for hearing what it picks up I'm not sure. I'm going to assume it's just as low quality as trying to listen to what's being said | troy | 2023-06-07 |
| Can my cay hear me when im not home? | 2023-06-07 | If you mean can your cat hear you over this device- yes. It has an option to use the microphone | Susan | 2023-06-07 |
| Can my cay hear me when im not home? | 2023-06-07 | I’m not 100% sure - but my family cannot hear me unless I press the talk button. | courtney r thomas | 2023-06-07 |
| Can my cay hear me when im not home? | 2023-06-07 | The camera has a microphone. You can listen to it live and even talk through the app and it comes out of the camera | Clint | 2023-06-07 |
| Can my cay hear me when im not home? | 2023-06-07 | Yes they can. Yhe speaker is not very good but yes you can talk to whomever you want and they can answer you | Aaron Wood | 2023-06-07 |
| Can my cay hear me when im not home? | 2023-06-07 | Hello. Yes, this indoor security camera supports two-way talk. When you are not at home, you could talk on Reolink App. You can refer to https://support.reolink.com/hc/en-us/articles/360004051354-How-to-Enable-Two-Way-Audio-via-Reolink-App/ | ReolinkDirect | 2023-06-08 |
| can you turn off auto tracking? | 2023-06-05 | Yes. There is an option to turn off auto tracking in the app on your phone for any one of your Reolink cameras | Richardj | 2023-06-05 |
| can you turn off auto tracking? | 2023-06-05 | On settings, alarm detection, detection alarm, auto tracking off | David | 2023-06-06 |
| can you turn off auto tracking? | 2023-06-05 | Yes. | jamie kitchens | 2023-06-06 |
| can you turn off auto tracking? | 2023-06-05 | Hi, yes, please refer to this link to disable the auto-tracking: https://support.reolink.com/hc/en-us/articles/900004894366-How-to-Enable-Auto-Tracking-via-Reolink-App/ | ReolinkDirect | 2023-06-06 |
| can you turn off auto tracking? | 2023-06-05 | I was unaware there was auto tracking.... so I am guessing yes | Kellie | 2023-06-09 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes just download to your phone Reolink app | Marilyn Brock | 2023-04-15 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes there is an app called REOLINK which is how you control and set up your camera(s). There is also an app for your laptop or desk top both of which I find useful | Terry Labissoniere | 2023-04-15 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes it does | Sharon L. Lien | 2023-04-15 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Hello. Yes, you could download Reolink App on Google Play/ App Store, then you could add this camera to the App, refer to https://support.reolink.com/hc/en-us/articles/360020094714. | ReolinkDirect | 2023-04-16 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes if you go to your App Store it’s Reolink | Tiffany | 2023-04-16 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes. Reolink is the app. You can control the camera from the app. Talk to someone and move the camera in different directions. Works through internet connections. I use it on my iPhone. | George | 2023-04-16 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes it does! Live, and able to record via SD card. | Jasen Davis | 2023-04-17 |
| Does camera have a app you download so you can watch your house live? | 2023-04-15 | Yes it does, and it's great. I have it pulled up all day long so I can see my dogs in real time and get onto them if they are being naughty..lol. :) | Nikki S Wells | 2023-04-20 |
| Is the blue light always on? | 2023-05-16 | Yes, it is an indication that the unit is powered on and connected to the internet. | G White | 2023-05-16 |
| Is the blue light always on? | 2023-05-16 | The blue light is always on on both of my cameras. | cbb | 2023-05-17 |
| When i try to put my sd card in a little part of it is still exposed and i cannot push it all the way in? | 2023-03-27 | I had the same problem. Nothing wrong with the camera. What is happening is you are not getting the card inserted right. If you look in to the slot you can see something that looks like a rectangle inside the slot opening. You have to make sure you get the card in to the card holder inside the slot. What is happening is the card is either going in above or below the card holder. Be careful not to get your card stuck because that happened to me as well then your fooling around with tweezers trying to fish it out. Hope this helps. | G. Mullican | 2023-03-27 |
| When i try to put my sd card in a little part of it is still exposed and i cannot push it all the way in? | 2023-03-27 | Hello. Please kindly refer to the below link to insert the SD card again. https://support.reolink.com/hc/en-us/articles/360025686974 If possible, please change to another Micro SD card to try again. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-28 |
| When i try to put my sd card in a little part of it is still exposed and i cannot push it all the way in? | 2023-03-27 | I returned the item | Robb Florida | 2023-03-28 |
| how many cameras can you use at the same time | 2023-03-03 | Four cameras can be seen on Reolink app. | Lee | 2023-03-03 |
| how many cameras can you use at the same time | 2023-03-03 | A lot. Reolink support has the exact number. I saw it in one of my readings. However, I have had 2 Wi Fi cams (a E1 4MP and an E1 Outdoor) on the app since January 2022 with no problem. Just added a battery cam about a week ago and having trouble opening that one in the app. But it is not affecting the Wi Fi's. | Ally | 2023-03-04 |
| how many cameras can you use at the same time | 2023-03-03 | Hello. There is no limitation on the number of devices that can be added to the Reolink software. You can add as many Reolink cameras or NVRs to Reolink software as needed. However, Reolink App can only stream up to 16 cameras (1/4/9/16 channel) simultaneously. Reolink New Client also only allows 36 cameras at maximum to display at the same time. | ReolinkDirect | 2023-03-04 |
| Is there cloud playback or do I have to have an SD card for playback? | 2023-02-20 | Hello. This wifi indoor camera can only support recording to the SD card currently, and can't support cloud storage. You can check and download the recording video via the Reolink app on your phone or the Reolink client on your PC. | ReolinkDirect | 2023-02-21 |
| Does this work with MIPC app? | 2023-06-20 | I don’t know what MIPC means. I don’t much about this camera other than it is working great as set up with my WiFi | Schulzy | 2023-06-20 |
| What is the power cord like. How small a hole can I thread it through? | 2023-05-14 | Hi, it is a DC 5V/1A power supply, and the connector of the power adaptor is φ2.5*φ0.7*9mm/L=3M. | ReolinkDirect | 2023-05-16 |
| Can I use without the Sd card? Does it have a siren? | 2023-03-28 | Video could not be loaded | ReolinkDirect | 2023-03-29 |
| Will this camera, E1 Pro, work with a Smartphone Samsung Galaxy S23+ ?? | 2023-06-15 | That would depend upon being able to download the software which operates the camera and getting it to work. I was unable to do that and the ratings on Google Play for the app are very poor. | civguy03 | 2023-06-15 |
| Will this camera, E1 Pro, work with a Smartphone Samsung Galaxy S23+ ?? | 2023-06-15 | Hello. Yes. You can install the Reolink Android APP on your phone to set up and operate the camera. | ReolinkDirect | 2023-06-16 |
| I still can't find a way to display the motion triggered events in the descending format. why scroll through an entire day's motion events?! | 2023-02-10 | Hello. If you only want to playback the motiom recordings, you could click the event at the bottom of the playback page. You could find different clips on playback back after choosing a date, here is a video about the playback functions for your reference. https://support.reolink.com/hc/en-us/articles/900003995486 | ReolinkDirect | 2023-02-11 |
| Does it come with an Sd card and what kind do I get if not? | 2023-03-28 | It does not come with an SD card, I've used all brands up to 256 gb of higher end as cards. | JLH | 2023-03-28 |
| Does it come with an Sd card and what kind do I get if not? | 2023-03-28 | Yes, it comes with a minimum storage micro sd card. I ordered an additional 128gb card for more/longer storage. | Sue | 2023-03-29 |
| How is the sound recording quality? | 2023-06-02 | From 0 to 10, I would say 7 | Rafael O. Pinto | 2023-06-02 |
| If i delete my reolink camera do i have to reprogram it? The problem is the camera is 2 hrs away but i logged out and now it says wrong user/password | 2023-04-30 | You will have to rescan the sticker on camera to add it. Try a password reset | Clint | 2023-04-30 |
| If i delete my reolink camera do i have to reprogram it? The problem is the camera is 2 hrs away but i logged out and now it says wrong user/password | 2023-04-30 | Yes. I deleted mine and had to reprogram the camera just as if I was taking it out of the box for the first time. It does ask you if you want to change your password but that didn't work for me. Sorry | Renee Chandler | 2023-05-01 |
| If i delete my reolink camera do i have to reprogram it? The problem is the camera is 2 hrs away but i logged out and now it says wrong user/password | 2023-04-30 | Hello. If you log out, you don't need to reprogram it. You can enter the UID(9527...) of this camera and enter the passwords you set before, then you can still access this indoor security camera. | ReolinkDirect | 2023-05-01 |
| How do you turn the volume off on this camera? Does it stop talking after it’s setup? | 2023-03-22 | There is no way to stop the camera from repeating itself, I know it's loud and annoying, once set up is complete, it will stop all together. | pano99 | 2023-03-22 |
| How do you turn the volume off on this camera? Does it stop talking after it’s setup? | 2023-03-22 | Yea. You have to select the talk button thingy in the app on smart phones.. on laptop I think its different. But you change the audio record settings from the app | Clint | 2023-03-22 |
| How do you turn the volume off on this camera? Does it stop talking after it’s setup? | 2023-03-22 | Once the set up is done talking will stop. no volume control on this camera. | etta garrett | 2023-03-22 |
| How do you turn the volume off on this camera? Does it stop talking after it’s setup? | 2023-03-22 | Yes, ours did. There's also a mute button in the app. Hope this helps | Timothy A. Bruns | 2023-03-22 |
| How do you turn the volume off on this camera? Does it stop talking after it’s setup? | 2023-03-22 | Hello. Yes, the voice prompts for the initial setup wil be stopped after setup. And you can refer to the below link to learn how to enable or disable the two-way talk via the Reolink app. https://support.reolink.com/hc/en-us/articles/360004051354 | ReolinkDirect | 2023-03-24 |
| If there is a Power outrage will it reconnect itself? | 2023-06-13 | Yes . Mine came back on after I cut my electrical to do some work | colin robinson | 2023-06-13 |
| If there is a Power outrage will it reconnect itself? | 2023-06-13 | Hello. Yes, no matter it is powered off or restarted, the Security Indoor Camera E1 Pro will not lose the Wi-Fi configuration and will automatically reconnect to the Wi-Fi. | ReolinkDirect | 2023-06-14 |
| Does anyone think this would capture a ghost? If so would it also be able to track it? | 2023-03-27 | No | Alexander Bellis | 2023-03-27 |
| Does anyone think this would capture a ghost? If so would it also be able to track it? | 2023-03-27 | Video could not be loaded | ReolinkDirect | 2023-03-28 |
| 128gb or 256gb sd storage? until recently amzn said the camera supports up to a 128gb sd card, same as the reolink website currently. which is it? | 2023-03-22 | Up to 256GB for specific models. But the E1 Pro 4MP is up to 128GB. | Ally | 2023-03-23 |
| 128gb or 256gb sd storage? until recently amzn said the camera supports up to a 128gb sd card, same as the reolink website currently. which is it? | 2023-03-22 | Hello. This wifi indoor camera is the upgraded version that can support person/pet detection, and the maximum micro SD card it supports is 256GB. You can find the 256GB sd card from the link below. https://www.amazon.com/gp/product/B0B8C8VKDP/ | ReolinkDirect | 2023-03-25 |
| I am needing something to record that I can save for supervised child visitation. Would this work? Once a week for 2 hours | 2023-03-15 | Hello. Yes, you can insert the sd card inisde this home security indoor camera to save the recording video. For which sd card can work, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000476666 You can find the link of 256GB sd card from the link below. https://www.amazon.com/gp/product/B0B8C8VKDP | ReolinkDirect | 2023-03-15 |
| I am needing something to record that I can save for supervised child visitation. Would this work? Once a week for 2 hours | 2023-03-15 | Yes, but unsure how long a time frame you can save. You can always go back using the app for those 2 hours and watch the play back. Must use an SD card to be able to do so. When the SD card is full, it starts recording back at the beginning. I suggest 128gig SD card which will provide plenty of time recorded. | Jasen Davis | 2023-03-15 |
| Does sd card go in color side or black side ?? Won't fit in my camera black side, must be color side. | 2023-03-03 | Color side | Marilyn Brock | 2023-03-04 |
| Does sd card go in color side or black side ?? Won't fit in my camera black side, must be color side. | 2023-03-03 | Hello. Please insert the Micro SD card into the card slot in the direction indicated by the icon beside the SD card slot. Please refer to this link https://support.reolink.com/hc/en-us/articles/360025686974 | ReolinkDirect | 2023-03-04 |
| I want to use my iphone 11 as a hot spot in my rv. will this connect to the hot spot so i can view video on my other phone while hiking? | 2023-01-30 | I have not attempted this for the situation you describe. Theoretically it should work as it connects via wifi and your hot spot would show as a wifi network. Not sure if this helps but that’s how I would approach it | Shockman | 2023-01-30 |
| I want to use my iphone 11 as a hot spot in my rv. will this connect to the hot spot so i can view video on my other phone while hiking? | 2023-01-30 | Hello. Yes, this wifi ip camera can connect to your phone hotspots to access network connection. For more details, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000449566 | ReolinkDirect | 2023-01-30 |
| How can you prevent others that are connected to my network from accessing the Reolink E1 Pro Camera to view? | 2023-06-16 | You have to download the app and connect to the camera. That you can control even if they are on the same Wi-Fi. I believe… | Amazon Customer | 2023-06-16 |
| How can you prevent others that are connected to my network from accessing the Reolink E1 Pro Camera to view? | 2023-06-16 | Hello, without the login password of the camera, others can not connect the camera to their APP successfully, even if they connected your network. | ReolinkDirect | 2023-06-18 |
| What can you do with the base service versus the paid service? | 2023-01-18 | I just bought the cameras and assembled them. There is no base service charge or other charges. | Firefly | 2023-01-18 |
| What can you do with the base service versus the paid service? | 2023-01-18 | While there are slight storage differences, the bottom line answer is that the free service is great if you have only 1 camera and the (reasonably priced) paid service is for when you have more than 1 camera. The free service does everything the average user would want: remote access (view, listen, speak, settings) and cloud recording. Unless they're going to pull a fast one 5 years down the road and charge for 1 camera access, this was clearly the best setup I found. | A - Z | 2023-01-18 |
| What can you do with the base service versus the paid service? | 2023-01-18 | You can do everything, but as soon you add another camera you have to pay for the service that’s why I only have 1 camera I’m happy with mine inexpensive and works great | marck | 2023-01-19 |
| What can you do with the base service versus the paid service? | 2023-01-18 | Hello. Only Reolink Cloud Servie needs to subscribe, other features and the Reolink softwares are free for users. You may also choose to record to SD card of the camera. About the Reolink Cloud Service, different plans do charge differently. Reolink Free Cloud Plan provides you with 30 days of free cloud service. It can provide 1GB of storage space and 7-day video history for one camera. If you have more than 1 cameras, you may consider to upgrade the cloud plan: https://support.reolink.com/hc/en-us/articles/900000642983 | ReolinkDirect | 2023-01-19 |
| I have it linked to phone but when i tap to talk button i get this: “please allow the app access to your microphone for two-way talk”. help please. | 2023-04-23 | You have to go to settings and activate the microphone in reolink | Jenny | 2023-04-23 |
| I have it linked to phone but when i tap to talk button i get this: “please allow the app access to your microphone for two-way talk”. help please. | 2023-04-23 | Go to your settings in your phone, find the Reolink and tap it then turn on your microphone. | Babak | 2023-04-23 |
| I have it linked to phone but when i tap to talk button i get this: “please allow the app access to your microphone for two-way talk”. help please. | 2023-04-23 | Just allow it to access your microphone and it will work. The quality of the sound is not very good but it works. | Aaron Wood | 2023-04-24 |
| I have it linked to phone but when i tap to talk button i get this: “please allow the app access to your microphone for two-way talk”. help please. | 2023-04-23 | Hello. Please kindly go to the setting of your phone and find the Reolink app to enable the permission of the microphone. If still can't work, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-25 |
| I have it linked to phone but when i tap to talk button i get this: “please allow the app access to your microphone for two-way talk”. help please. | 2023-04-23 | At some point during the installation of the App on your phone, you were asked to give permissions to do certain things. You must have missed this permission. On your phone, go to Settings> Apps> Reolink >Permissions > microphone to find it | Kindle Customer | 2023-04-28 |
| How does the power plug looks like? will it work for european sockets? we use 2 pins in germany. will that work or will i need an adapter of some kind | 2023-04-18 | Video could not be loaded | stephanie simpson | 2023-04-18 |
| How does the power plug looks like? will it work for european sockets? we use 2 pins in germany. will that work or will i need an adapter of some kind | 2023-04-18 | I am from US and ordered it from US Amazon, so it came with US plug type. If you order from EU Amazon, I would imagine it's packaged with the EU plug type. If not, then you would need an adapter. | John T | 2023-04-18 |
| How does the power plug looks like? will it work for european sockets? we use 2 pins in germany. will that work or will i need an adapter of some kind | 2023-04-18 | Hello Alberto. It comes with a U.S. three prong type plug. | Jim | 2023-04-19 |
| How does the power plug looks like? will it work for european sockets? we use 2 pins in germany. will that work or will i need an adapter of some kind | 2023-04-18 | No, you need an adaptor | Rafael O. Pinto | 2023-04-19 |
| How does the power plug looks like? will it work for european sockets? we use 2 pins in germany. will that work or will i need an adapter of some kind | 2023-04-18 | Hello. The power plug provided is US spec. It can work for European sockets, and you should need an adapter converter if you need to use it in Germany. | ReolinkDirect | 2023-04-21 |
| does this camera have sound detection or just motion? | 2023-02-22 | Just motion | Dean D. | 2023-02-22 |
| does this camera have sound detection or just motion? | 2023-02-22 | No Sound: Just motion detection. | Firefly | 2023-02-22 |
| does this camera have sound detection or just motion? | 2023-02-22 | Sound. You can listen and even talk with it. I said my dogs name when I noticed he was doing something in the camera he wasn’t suppose to be doing. He stopped and looked around for me, so I know he heard👍 | Marjorie | 2023-02-22 |
| does this camera have sound detection or just motion? | 2023-02-22 | Hello. Please note that this wifi indoor camera can only support motion detection, and can't support sound detection. With smart person/pet detection, it can capture all the events you care about most. | ReolinkDirect | 2023-02-23 |
| does this camera have sound detection or just motion? | 2023-02-22 | This camera does not support sound detection; to the best of my knowledge you can listen in missing the camera, but does not have notification for sound | Nickel | 2023-03-07 |
| Out of the box with an SD card installed and zero monthly payments, does this cam support live viewing and/or clip viewing from a remote lcation? | 2023-04-06 | Yes it does I love it | Marilyn Brock | 2023-04-06 |
| Out of the box with an SD card installed and zero monthly payments, does this cam support live viewing and/or clip viewing from a remote lcation? | 2023-04-06 | Yes, you can live view from anywhere as long as you have cell service and cam has wifi. Not sure about clip viewing | Josh | 2023-04-06 |
| Out of the box with an SD card installed and zero monthly payments, does this cam support live viewing and/or clip viewing from a remote lcation? | 2023-04-06 | Yes | Clint | 2023-04-07 |
| Out of the box with an SD card installed and zero monthly payments, does this cam support live viewing and/or clip viewing from a remote lcation? | 2023-04-06 | Hello. Yes, the subscription via the Reolink app will only affect the cloud storage. You can still have all the other functions such as checking the living and recording video, downloading recording video and setting up alarms on the Reolink app. | ReolinkDirect | 2023-04-07 |
| Out of the box with an SD card installed and zero monthly payments, does this cam support live viewing and/or clip viewing from a remote lcation? | 2023-04-06 | It supports live and clip viewing from a remote location via downloading an app on your phone or laptop. | Jasen Davis | 2023-04-11 |
| Will this camera work with 5 g? | 2023-05-17 | Yes... I have 5g and works like a charm. | Jasen Davis | 2023-05-18 |
| Will this camera work with 5 g? | 2023-05-17 | Yes. I use it with 5 g. | George | 2023-05-18 |
| How do I setup Snapshot when motion is detected? My cheaper cam sends a snapshot of the motion event to my cellphone. 😁 | 2023-02-09 | You insert a micro sd card and then pick the “playback” when u want to see anything it captured. The Reolink I have outside dings me when it detects something but I don’t remember doing anything to cause it to do so. I don’t want the inside one to do this cause it would be dinging all the time. The outdoor one can be annoying when the dog is out there so I don’t want it dinging in the house. But I can check whatever event I want to see for sure what it is. | Amazon Customer | 2023-02-09 |
| How do I setup Snapshot when motion is detected? My cheaper cam sends a snapshot of the motion event to my cellphone. 😁 | 2023-02-09 | Hello. You may refer to the below link to set up the email alarm with a pictire when motion is detected. And you can also get a push notification for motion detection on your cellphone by setting up the push notification. https://support.reolink.com/hc/en-us/articles/360004189434 | ReolinkDirect | 2023-02-11 |
| Can I use this in another Country? | 2023-04-27 | Hello. Yes, this WIFI security camera is not limited by region, you can use this in another country. | ReolinkDirect | 2023-04-27 |
| Can I use this in another Country? | 2023-04-27 | Yes, it can be used in another country. It works with the Internet. You might need to buy a battery version, however, if electrical plugs and power are different from the American system. Or possibly buy from a distributor in your country . | George | 2023-04-27 |
| Can I use this in another Country? | 2023-04-27 | You need WIFI and the telephone app to set it up. | Terry Labissoniere | 2023-04-27 |
| Can I use this in another Country? | 2023-04-27 | I know you can use it in another country as long as the outlets are the same as the US outlets. | Jasen Davis | 2023-04-27 |
| what internet speed is required upload and down load? | 2023-02-16 | I can't believe it takes much, as you can run some of their cameras on 4g. Their customer service is very helpful. Contact them with what you're looking at and they should provide you exact numbers. Great cameras! | Sue | 2023-02-17 |
| what internet speed is required upload and down load? | 2023-02-16 | I have internet speeds of 200 mbps with one 4MP and one outdoor E series right now and each of them load (live view and playbacks) fairly fast. Perhaps the outdoor loads a little faster, but the 4MP is fast enough for my needs. | Ally | 2023-02-17 |
| what internet speed is required upload and down load? | 2023-02-16 | Hello. For this wifi indoor camera, you will need at least 5Mbps (stable) upstream of bandwidth, under which condition you are able to view the camera in full resolution remotely. If you don’t have the required bandwidth, you are still able to access the camera remotely, but in inferior image quality and less smoothly. And we don't have limitations for the down load internet speed. | ReolinkDirect | 2023-02-19 |
| I am confused. if i set this to my home but decide to travel hotels do i just connect to hotel wifi? | 2023-06-13 | Yes, Of course you can, you do it through your App | Btrimino | 2023-06-13 |
| I am confused. if i set this to my home but decide to travel hotels do i just connect to hotel wifi? | 2023-06-13 | Hello, please make sure the camera is connected to your home wifi, and your home wifi connected to the Internet. Also, make sure your cellphone network can be used, whatever you used the cellular or hotel wifi. | ReolinkDirect | 2023-06-13 |
| I am confused. if i set this to my home but decide to travel hotels do i just connect to hotel wifi? | 2023-06-13 | Yes. Once you set them up on your phone with the app, you can connect to any wifi and see what is taking place. | jamie kitchens | 2023-06-13 |
| I am confused. if i set this to my home but decide to travel hotels do i just connect to hotel wifi? | 2023-06-13 | Yes you can but be cautious of unfamiliar WiFi. | Roderick butcher | 2023-06-15 |
| I am confused. if i set this to my home but decide to travel hotels do i just connect to hotel wifi? | 2023-06-13 | I would guess, or add a micro SD card | Kellie | 2023-06-17 |
| Is this encrypted? Is it safe for children from hackers? | 2023-03-30 | Yes. All Reolink NVRs and cameras are encrypted and protected by Reolink proprietary protocol, please rest assured. The camera is also secured by password. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2023-03-30 |
| Will this send alerts to my Apple Watch? | 2023-05-07 | You should get notifications on your app. If your app is recognized by Apple Watch so you should get notifications Any way it’s not the best brand which I recommend because it disconnects from the app for no reason | laila | 2023-05-07 |
| Will this send alerts to my Apple Watch? | 2023-05-07 | Hi, as for the alert function for the Apple Watch, we will reflect this requirement to our product team and try to improve the product performance in the future to meet more customers' needs. | ReolinkDirect | 2023-05-09 |
| Does this connect to Verizon 5ghz router? | 2023-03-10 | I believe so. They say in their description the following……” Dual-Band WiFi: The camera works on both 2.4 GHz and 5 GHz WiFi for superior network performance. You can choose different WiFi bands to suit your needs.” | Cmac | 2023-03-10 |
| Does this connect to Verizon 5ghz router? | 2023-03-10 | yes | Rafael O. Pinto | 2023-03-10 |
| Does this connect to Verizon 5ghz router? | 2023-03-10 | no it won't | Amazon Customer | 2023-03-11 |
| Does this connect to Verizon 5ghz router? | 2023-03-10 | Hello. This 4MP indoor security camera supports 5Ghz wifi, so it can be connected to your router. You may refer to this article to learn more about the requirements of WiFi networks for this camera https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2023-03-11 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | You should be able to ! | Cheryl Lott | 2023-04-15 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | Of course. If there’s is a wifi. If not and you have data you can view | Jenny | 2023-04-15 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | Yes, you can view it from anywhere you have service. | Josh | 2023-04-15 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | Yes | Lou | 2023-04-15 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | Hello. Yes, you can remotely access this camera when the camera is connected to the network. | ReolinkDirect | 2023-04-16 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | I returned mine, it was garbage | Jd | 2023-04-17 |
| Can I view camera video my phone while I'm in a restaurant ? | 2023-04-15 | You should be able to see it anywhere as long as you have phone reception and the camera’s Wi-Fi is connected. | John F. | 2023-04-17 |
| How do I turn this off when I'm home? I don't see any option for that under settings. | 2023-01-24 | The camera stays on but it does not record unless you press record or if you have a sd card inserted you can go to settings in Reolink app turn on or off camera recording. | Lee | 2023-01-24 |
| How do I turn this off when I'm home? I don't see any option for that under settings. | 2023-01-24 | I unplug | J. J. Quade | 2023-01-24 |
| How do I turn this off when I'm home? I don't see any option for that under settings. | 2023-01-24 | I don’t really know, I just leave mine on all the time! | Rosalind Rokita | 2023-01-24 |
| How do I turn this off when I'm home? I don't see any option for that under settings. | 2023-01-24 | I usually just unplug it when I’m home | DocMahogany | 2023-01-24 |
| How do I turn this off when I'm home? I don't see any option for that under settings. | 2023-01-24 | Hello. You can disable all the alarms under home mode when you're home, but enable all the alarms under outside mode when you away from home. How to set the scene mode for this indoor security camera, you may refer to: https://support.reolink.com/hc/en-us/articles/360026049414. | ReolinkDirect | 2023-01-25 |
| Will this work with a router that is only 5G and how would I set it up | 2023-06-20 | Yes, it will. Download the app associated with the product. | jamie kitchens | 2023-06-20 |
| Will this work with a router that is only 5G and how would I set it up | 2023-06-20 | Yes, it works with 5G, just follow the QR code instructions. | Rebeca Cuervo | 2023-06-20 |
| Will this work with a router that is only 5G and how would I set it up | 2023-06-20 | I’m unsure. I do know you will need wifi or CAT5 for it to connect to a router. | Darrow | 2023-06-20 |
| Will this work with a router that is only 5G and how would I set it up | 2023-06-20 | Yes it will definitely work with a ,5G , it may effect depending on which cable network you use will effect the quality of buffering and usage | Roderick butcher | 2023-06-20 |
| Can you buy cloud storage for this? | 2023-05-27 | Yes | Kim F. | 2023-05-27 |
| Can you buy cloud storage for this? | 2023-05-27 | Hello. For this indoor security camera, it is suggested to choose an SD card(up to 256GB) for data storage or choose Reolink NVR and you can playback the video anytime. | ReolinkDirect | 2023-05-30 |
| I'm starting a new camera scan for start up, lost my old phone, do i scan code at bottom of camera ?? | 2023-04-08 | Yes you have to scan it again on your new phone | Jenny | 2023-04-15 |
| How do you find uid and ip address to get camera up and running ?? do you use lan or uid ?? lost my phone with camera up and running and had to get a | 2023-04-07 | Hello. You may add this camera to the app on your new phone by entering the UID number, refer to https://support.reolink.com/hc/en-us/articles/900000535486. | ReolinkDirect | 2023-04-09 |
| Can I use more than 4 camera? | 2023-06-11 | I can’t get the one I bought to work. Good luck! | Peter | 2023-06-11 |
| Can I use more than 4 camera? | 2023-06-11 | Hello, yes, there is no limitation on the number of devices that can be added to the Reolink App. You can add as many Reolink cameras or NVRs to Reolink App as you want. However, Reolink App can only stream up to 16 cameras (1/4/9/16 channel) simultaneously. Note: One NVR stands for one device. | ReolinkDirect | 2023-06-12 |
| Will this work with 5g att cellular wifi? | 2023-03-22 | Sir, my camera's work with 5G WIFI. I am told that a clearer stream of data from these cameras happens on 2.4G Either way, they work well on both. I would have no clue what, if anything, works with ATT as I will not have anything to do with, buy stock, or purchase anything that ATT has to offer. | Richardj | 2023-03-22 |
| Will this work with 5g att cellular wifi? | 2023-03-22 | I would say the cellular WiFi should work depending on the way you transmit your WiFi. Ex. Router or Phone. As I have not tried any other method other than Spectrum, I can not confirm that it would work. | Josh | 2023-03-22 |
| Will this work with 5g att cellular wifi? | 2023-03-22 | Hello. Yes, Reolink wifi cameras don't have limitations for the brand network. Please make sure your wifi can meet the requirements below. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2023-03-25 |
| Is there any way to just set this camera flat and not have to put it upside down ? | 2023-05-05 | Yes. That is the way I have mine setup. | Sharon L. Lien | 2023-05-05 |
| Is there any way to just set this camera flat and not have to put it upside down ? | 2023-05-05 | Yes. Mine sits on a shelf in my son's room, doesn't even need a "sticky thing " to keep it in place. | Timothy A. Bruns | 2023-05-05 |
| Is there any way to just set this camera flat and not have to put it upside down ? | 2023-05-05 | not for me sending back! | MARY DAGENAIS | 2023-05-05 |
| Is there any way to just set this camera flat and not have to put it upside down ? | 2023-05-05 | Hello. In general, this indoor wifi security camera can be put on the table horizontally or installed on the ceiling. For more details, please kindly contact us via this link(click "Contact the seller"): https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-06 |
| Is there any way to just set this camera flat and not have to put it upside down ? | 2023-05-05 | Yes, you can either set it on a flat surface or use it upside down using screws. | Jasen Davis | 2023-05-12 |
| Are you able to delete a previous recording from a SD card if you do not want to save it? | 2023-04-01 | Hello. Yes, you can format the SD card on Reolink App to delete previous videos for this indoor security camera. Please refer to https://support.reolink.com/hc/en-us/articles/360009524973-How-to-Check-Format-Micro-SD-Card-via-Reolink-App?source=search If you just want to delete certain video footage, please take out the Micro SD card to delete them on your computer. | ReolinkDirect | 2023-04-02 |
| Thinking about putting a couple of these in the basement to see if I can detect where mice are coming in from. Will it be triggered by a mouse? | 2023-02-14 | I don’t know for sure but it does have a detection setting as to how sensitive you want it. So that may help. Also just a heads up to record anything with this one you have to put an SD card in it. | Shannon Brocco | 2023-02-14 |
| Thinking about putting a couple of these in the basement to see if I can detect where mice are coming in from. Will it be triggered by a mouse? | 2023-02-14 | Not likely unless it’s located right near where the little guys are coming in. If you have a general idea where they may be coming in, you might get lucky but I don’t think you will find it overly useful for that purpose. | Chris Hinz | 2023-02-14 |
| Thinking about putting a couple of these in the basement to see if I can detect where mice are coming in from. Will it be triggered by a mouse? | 2023-02-14 | I don’t think that motion triggers the camera to come on. | Sharon L. Lien | 2023-02-15 |
| Thinking about putting a couple of these in the basement to see if I can detect where mice are coming in from. Will it be triggered by a mouse? | 2023-02-14 | Hello. Yes, this wifi indoor camera can be triggered by the mouse. Please set up the motion detection function for this camera via the Reolink app/client and then you can find the detection recording triggered by the mouse by checking the motion recording video. | ReolinkDirect | 2023-02-15 |
| Thinking of buying one of these cameras that comes with no lan port. what are the disadvantges over the ones with a lan port ? | 2023-03-18 | I could not get it to connect to the App. I returned ut to amazon | Robb Florida | 2023-03-18 |
| Thinking of buying one of these cameras that comes with no lan port. what are the disadvantges over the ones with a lan port ? | 2023-03-18 | I'm not sure which camera youre purchasing that is w/o a LAN port, all the reo links' I see have both a LAN port/power supply port available. To answer the generic question, the LAN port allows for a direct connection to your modem, bypassing the need for a router/WiFi connection , which can have issues with reliable connections compared to a directly connected/plugged in connection. | The Sicilian | 2023-03-19 |
| Thinking of buying one of these cameras that comes with no lan port. what are the disadvantges over the ones with a lan port ? | 2023-03-18 | I have one camera with cable and one using WiFi only. Both are working well. Clean picture. Must have a route/Internet. Hope this answer the question | Diamond | 2023-03-20 |
| Thinking of buying one of these cameras that comes with no lan port. what are the disadvantges over the ones with a lan port ? | 2023-03-18 | Hello. E1 Pro camera has a LAN port and E1 Zoom is without the LAN port. The default video info of E1 Pro 2560x1440 (4MP)@15FPS, and of E1 Zoom is 2560x1920 (5 Megapixels)@15FPS. The max frame rate for E1 Pro is 25PFS, and for E1 Zoom is 20FPS. E1 Pro does not support web access, and E1 Zoom supports. | ReolinkDirect | 2023-03-21 |
| Can I start using the camera right away and add the SD card later without having to reset the camera? | 2023-03-18 | You can use the live stream without having a SD card installed | Robert Breeden | 2023-03-18 |
| Can I start using the camera right away and add the SD card later without having to reset the camera? | 2023-03-18 | Yes, I set up the app for the camera before adding the SD card. I suggest unplugging from the power source before adding an SD card. Plug and play. | James | 2023-03-18 |
| Can I start using the camera right away and add the SD card later without having to reset the camera? | 2023-03-18 | Yes | Lee | 2023-03-18 |
| Can I start using the camera right away and add the SD card later without having to reset the camera? | 2023-03-18 | I am using and did not add SD card | catherine May | 2023-03-18 |
| Can I start using the camera right away and add the SD card later without having to reset the camera? | 2023-03-18 | Hello. Yes, you can choose to install the SD card anythime without reset the camera. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 256GB for this E1 Pro camera. | ReolinkDirect | 2023-03-21 |
| I have an SD card in and the camera recording switched to "ON" but there are no recordings despite receiving motion alerts. What's the issue? | 2023-06-19 | I don't have the SD card in mine yet | Thomas Erazmus | 2023-06-19 |
| I have an SD card in and the camera recording switched to "ON" but there are no recordings despite receiving motion alerts. What's the issue? | 2023-06-19 | I had the same problem. Get a Ring. It works ten times out of ten. | Shawn Everett Clayborne | 2023-06-19 |
| I have an SD card in and the camera recording switched to "ON" but there are no recordings despite receiving motion alerts. What's the issue? | 2023-06-19 | Sorry, my system (2cameras) just started recording on the micro SD cards. I recommend looking on the system website. | Dennis Plautz | 2023-06-19 |
| I have an SD card in and the camera recording switched to "ON" but there are no recordings despite receiving motion alerts. What's the issue? | 2023-06-19 | Hi, can the SD be recognized by the camera? Please format the SD card and enable the overwrite function for it, refer to https://support.reolink.com/hc/en-us/articles/360009524973-How-to-Check-Format-Micro-SD-Card-via-Reolink-App/?source=search If there is any problem with the product, please contact us by Amazon message for further assistance. | ReolinkDirect | 2023-06-20 |
| Will this work without a DVR? | 2023-02-07 | Hello. Yes, this wifi indoor camera can work separately. You can power it with a DC 5V/1A power adapter (included) and insert the sd card to save the recording video. Then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2023-02-07 |
| Will this work without a DVR? | 2023-02-07 | Yes. No DVR needed. | Chris Hinz | 2023-02-07 |
| Will this work without a DVR? | 2023-02-07 | Yes. Just get a micro Sd card. It will last about 4 days storage with continuous recording. | J. Abraham | 2023-02-07 |
| Will this work without a DVR? | 2023-02-07 | Yes, it will work without a DVR | Bennie Pawley | 2023-02-07 |
| How do I turn camera on and off?? | 2023-03-03 | I leave my cameras on, running in the background. If I need to turn one off to reset it, I unplug the power cord and then plug it in again. You can turn off the picture on your computer screen, or your phone, but the camera stays energized. | Lt. Jim | 2023-03-03 |
| How do I turn camera on and off?? | 2023-03-03 | The only way I've found is to unplug the power cable | Hayvideoman | 2023-03-03 |
| How do I turn camera on and off?? | 2023-03-03 | Hello. The camera has no power switch, if you need to turn off the camera, please unplug the power cord. If you need to turn on the camera, please plug in the original power supply. | ReolinkDirect | 2023-03-04 |